165 comments found.
not the frist time that i try update my plugins and that ask for licence. also.. i dont know how but all the links in main page ( services) just change automatic to the theme site.. here pic : https://ibb.co/Xt6j51r
Hi.,
Thank you for contacting us.
Your Plugins are already active. No need to enter the license key to activate the plugin files.
Kindly note, we do not provide license to any of the Plugins that come along with the theme. We just provide the copy of the licensed plug-in. You can just ignore that message in your dashboard. That message appears in your dashboard, you can get the latest version of plug-in files from us when there is an update. Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the latest version of plug-in files.
Note : You can’t update the plugin files automatically, if you need you need to purchase the plugin.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hello, Thank you for your nice theme, I want ask you how can I import theme? You don’t have any link in theme? thank you
Hi.,
You can easily import our demo via unyson plugin – http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
Regards., DesignThemes Support.
Hello i have Few Issues with your theme guys. but frist have to say amazing theme ! i love it. now for my issues : 1. Sometimes its stuck on the loading icon when you try go to my website. you still can see the letters moving and all. and if you try scroll down you sometimes can see a little bit content from the homepage.. really weird ..
2. i cant update all the plugins that including in the theme.. i dont know what its ask me a licence .
Also i cant found where to edit side menu. and your video before 10 days ago not work. please help me found where can edit this : https://prnt.sc/msw3pt and https://prnt.sc/msw3sn please help and tell me from where these two can be modified
Hi odel1.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hi rsiram thanks for respone
i send you the login details wait for update
thanks odel1
Hi.,
1 ) It seems you have disabled the loader .
2 ) We have updated all plugins , please have a look .
3 ) Kindly refer this video for how to edit the content – http://recordit.co/lcXtkr2l2k
Please don’t forget to place your worthy ratings 
Your 5 stars has a crucial part in our overall rating!Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance.
Regards., DesignThemes Support.
I am having problems with the same thing and your video is not working….Also i have tried to register for support for hours.. also not working.
Hi.,
Sorry for the inconvenience ,
Kindly send us some details about your query with some screenshot / video . So that we will help you better.
And kindly send us your MAIL ID and purchase via the right bottom form located @http://themeforest.net/user/designthemes . So that we will send your forum login details immediately .
Regards., DesignThemes Support.
hi, thanks. that has solved but now there are two more things i need to solve, i attach the screenshots https://prnt.sc/msw3pt and https://prnt.sc/msw3sn please help and tell me from where these two can be modified . you guys worth 5+ star rating , this theme is really good , i will do for sure and will refer to others
Hi.,
You can edit those content under the side navigation settings . Kindly refer this video – https://www.dropbox.com/s/fzjaavmhh5j1nfs/homefix.mp4?dl=0
You are always welcome to ask us your queries and we are ready answer it with pleasure . Eagerly waiting to see your 5 stars rating. Thanks in advance.
Regards., DesignThemes Support.
hi, i purchased your theme , its good , i am having confusion in side navigation (side-navigation/electrical-services) the side nevigation comes with every service as electric service , plumbing service etc ) how to edit those name of services with my services, https://prnt.sc/ms7tcc . for your information in page attribution i followed exactly one video i found in your comments section
Hi.,
Those titles are display based on the page title . So if you want to change those title , then you have to change the age title – http://prntscr.com/ms89u6
If you are happy with our support, kindly rate us. Have a look at the video for the
rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your
end
Regards., Design Themes Support.
hi, thanks. that has solved but now there are two more things i need to solve, i attach the screenshots https://prnt.sc/msw3pt and https://prnt.sc/msw3sn please help and tell me from where these two can be modified . you guys worth 5+ star rating , this theme is really good , i will do for sure and will refer to others
Hi.,
You can edit those content under the side navigation settings . Kindly refer this video – https://www.dropbox.com/s/fzjaavmhh5j1nfs/homefix.mp4?dl=0
You are always welcome to ask us your queries and we are ready answer it with pleasure . Eagerly waiting to see your 5 stars rating. Thanks in advance.
Regards., DesignThemes Support.
Hi.,
1 ) Kindly refer the below links for how to fix those issues ,
2 ) Kindly send us some screenshot , so that we will help you better.
Regards., DesignThemes Support.
hi i have been looking for the knowledge page doc for this theme but it couldn’t find it i need the page that has the demo theme and explain how to adjust things thanks
Hi.,
Thank you for contacting us.
As of now we do not have the knowledge base for this theme.
You can download the theme documentation with the theme package, you need to download the theme package from Theme Forest Download section with “All files & Documentation” option to get the the all files in the theme package.
Kindly send us your issues with clear screenshot or video then we will guide you to customize the site as per your needs.
Regards., DesignThemes Support.
hi when i deleted the logo i have a big white gap shows on mobile browser view how do i decrease the empty gap, thanks
can you please also show me how i can fix the issues that area i have mentioned on the last post now is gone and i don’t know how to bring it back thanks
one very important help i would like to ask i am struggle a bit, i for example like something in this page how i can copy the style and use in another page can you please show me how i can grab one style on this page https://prnt.sc/mm4y12 and use that style in for example in my home page i wanna add a buttom from this page https://prnt.sc/mm4y12, i wanna know how i be able to do that thank you very much for support
Hi!., Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
hi i have just sent you an email with more details about login access, thanks
Hi.,
Sorry, we didn’t receive any mails from your end.
We would be happy to help out here. Please send your request to us directly at this email support@wedesignthemes.com
Thank you!
hi can you please check now
Hi.,
We can’t login to your site, it causes the “IP address has been blocked for security reasons” issue, so kindly unblock our IP and get back http://prntscr.com/mn0753 http://prntscr.com/mn09up
hi can you please check again i disable jetpack, thanks
Hi.,
We have made the changes as per your needs. Please have a look. http://prntscr.com/mn44e1
Let us know, if you find any issues in future..
Thank you, we look forward to helping you!
Ratings: If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Any way to turn off the “Loading” and just have the page load?
Hi.,
Yes , you can easily disable the loader under Admin Panel > Appearance > Homefix Options – http://prntscr.com/mjw04x
We have a simple process for receiving feedback and it makes a big difference for us and how we serve our customers. Please visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmEagerly waiting to see your 5 stars rating. Thanks in advance.
Regards., DesignThemes Support.
Hi guys I m facing some problems to post on your support forums. I just send you email to support@wedesignthemes.com with list of issues i m facing with this theme (my email : anas.c@outlook.fr). Please help (urgent). Thanks
Hi.,
Yes , we received your mail . We have replied your mail please have a look.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
hi thanks for your great design, i purchased the theme but i have a problem with slider i wanna have my home1 on but using the slider from second page how do i import that slider to my main page, i need the slider which is black background with video playing, thanks
Hi.,
Here we have attached the slider link , download it and import it via Slider Revolution > Import Slider.
Slider : https://www.dropbox.com/s/ifkcxcy0ua6x16f/Home2.zip?dl=0
After that get into the edit home page > Page Options > Slider there you can assign this slider
Ref : http://prntscr.com/mgddae
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
hi there thanks i have changed the slider, another problem i have i couldn’t find out, is that i want to change the header where you can see estimate and homefix logo, i have screenshot of what i talking, could you take a look: https://prnt.sc/mgop33 at that as well and let know how i can change those elements and other question is where is showing loading before the actual page opens where i can change the logo of that. thanks
Hi.,
1 ) Kindly refer this video how to customize the header – http://recordit.co/IYxh7WWIeX
2 ) Get into the file path /wp-content/themes/homefix/framework/register-hooks.php
Ref : http://prntscr.com/mgrn5e
Please don’t forget to place your worthy ratings by a single clicking here Your 5 stars has a crucial part in our overall rating!!
Eagerly waiting to see your 5 stars rating. Thanks in advance.
Regards., DesignThemes Support.
hi thanks for your great video, can i have the link to the original contents, such as pictures logos and all, or where i can purchased them
also is there any archive of videos to show how to adjust elements, like the link you just sent to me, thank you
Hi.,
1 ) Our theme contains full dummy content except the images Because of images used in the demo are not included for download, these images are copyrighted. If you are planning to use the photos we can provide the links to buy license.
2 ) Sorry as of now we don’t have videos .
Waiting to see your 5 stars rating. Thanks in advance.
i am planning to use the photos, can you please provide the licence links, another issue i have with the website is that after uploading my photos on my main page the website loading is taking longer than before, is there any specific image size that you think i should use ? thanks
Hi.,
1 ) Here you go – https://www.dropbox.com/s/hhmrqzll3iy9lq9/HomeFix-images-purchase-Links.txt?dl=0
Ref : http://recordit.co/nmhcP5As9q
2 ) Yes , you have to upload the optimized images . After uploaded the image get into the GTmatrix – https://gtmetrix.com/ there you can get the optimized images
Sample – http://prntscr.com/mhqza2
Regards., DesignThemes Support.
i need someone to write content for me, do you have any recommendation ? thank you for your excellent support
Hi.,
Sorry we do not recommend anyone for any custom works. Please contact any freelancing websites for that purpose.
Regards., DesignThemes Support.
Hi there i have already deleted my photos, until i get the copyright version with licence, another thing that site mentioned “The following images served from mounttv.com.au should be combined into as few images as possible using CSS sprites.”, and also why the quality of these icons are too low, where i can get these original file, and how can i add them because this site saying use css scripts i don’t know about that but can learn it quick.
http://prnt.sc/mhxoqf https://prnt.sc/mhxl8hmy other question is should i use any specific coding like css html or .. to add contents or page builder does the job that is my concern, because my page speed is important for my business.
thanks
Hi.,
Kindly refer this knowledgebase link for how to increase the theme speed – http://support.wedesignthemes.com/knowledge-base/how-to-increase-the-theme-speed/
You have to upload the image with 600*850px resolution image – http://prntscr.com/mia6z7
Regards., DesignThemes Support.
hi there could you look at the attached and let me know i can fix it, thx
https://prnt.sc/mico5cHi.,
Get into the file path /wp-content/themes/homefix/functions.php and add the below code ,
function remove_css_js_ver( $src ) {
if( strpos( $src, '?ver=' ) )
$src = remove_query_arg( 'ver', $src );
return $src;
}
add_filter( 'style_loader_src', 'remove_css_js_ver', 10, 2 );
add_filter( 'script_loader_src', 'remove_css_js_ver', 10, 2 );
Regards., DesignThemes Support.
hi i open the fuction.php using filezila and i have added this code at the end of the page in a separate line but still issues there
it is fixed now thank
hi there the booking service i guess the page that i have doesn’t show all the content i will send you the original one and can you help of how i can return this back to normal, https://prnt.sc/mj2hg4
Hi.,
Please send us more detail about your booking page issue , so that we will help you better.
Regards., DesignThemes Support.
Hello, does the theme support RTL?
Hi.,
Thank you for the interest in our theme and contacting us.
Yes, Our theme supports RTL languages. And it supports multi-languages, in default, our theme comes with English language, you need to translate the theme in to your language.
If you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi.,
Thank you for contacting us.
Please refer the attached screenshot : http://prntscr.com/m8bpws http://prntscr.com/m8bp4t http://prntscr.com/m8bpcy
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
#slider { margin-top: 35px !important;}
Note : If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Hi.,
We can’t view your screenshot – http://prntscr.com/m7upx1 , so kindly resend it . And also kindly send your purchase code.
Regards., DesignThemes Support.
How can I set the logo’s size?
Hi.,
Please refer the attached screenshot : http://prntscr.com/m5olf8
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
.dt-logo-container a img { width: 300px !important; }
Note: You can change the width and height value as per your need.
Hi, I have contacted you thru the email but unfortunately i haven’t receive an answer regarding the mega menu issues, the mega menu is not working as explained in the documents it doesn’t appear under the menu section to assign it to any part of the menu please help me with that. Thanks
Hi.,
We have already sent mail on January 3 , kindly watch the following video to get a clear view about to make the mega menu and side navigation menu.
http://recordit.co/zAJNuAQwRjhttp://recordit.co/FDhQEQuhxe
Regards., DesignThemes Support.
Can You Refund this theme because this theme is not good for my company…The Problem i can’t use as responsive view…So Please Refund otherwise its useless
Hi.,
Sorry for the inconvenience , we are always ready to help you .
At least kindly send us your site link so that we will have a clear look from our end .
Regards., DesignThemes Support.
What i will do with your help? How you will help i don’t have any host till now so that i cant give…only the things when i want.. you just wrote “we are always ready to help you” but doing nothing….Last time i asked for responsive Top menu but you doing nothing…You only can write “we are always ready to help you”...So Please refund it immediately because our company needs different from your theme which is properly working with responsive view and also i checked https://prnt.sc/m1jalx this but not working…We can’t west too much time for your theme we need to save our time that’s why we buy the ready-met. so if it’s we will work for doing for top menu and custom too much, this is not we buy for.. it can’t help us.. so refund it..
Hi.,
Yes , as we said we have already send css code for sticky top menu for mobile view , here we have added the code again ,
@media only screen and (max-width: 767px)
{
#header .dt-header-tpl .sticky-wrapper .apply-sticky-header {
position: fixed !important;
}
}
And we have asked some details about your issue with screenshot / video with your site link . But yet not you have not mentioned any clear details about your issue . So kindly send us some screenshot / video we will have a look . If it is our theme issue then we will proceed your refund .
Regards., DesignThemes Support.
How we give you anything…we already ask you but its too late…issue is we cant fix the top menu responsive…
Hi.,
OK , kindly send some screenshot how do you want to display the top menu . Or where you have met the issue . So that we will have a clear look from our end.
Regards., DesignThemes Support.
Can fix for mobile responsive design? because my website that use your theme its mobile web view content is not correct viewing so plz check..and also header menu also not in top position so how visitors will browse without menu…its too hard i thought its normal theme but for me its very hard….
Hi.,
Sorry for the inconvenience ,
We are ready to help you. Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
every time asking our admin for only the theme….what i said that is webview in the top bar is not floating check in mobile responsive view then will know…Plz fix it…
Hi.,
We check our site works fine : http://recordit.co/t1St00kUOn
Responsive view : http://responsivedesignchecker.com/checker.php?url=http%3A%2F%2Fhomefix.dttheme.com%2F&width=1400&height=700
Note : kindly send us some screenshot/video where you have the issue. So that we will check the issue.
For mobile its not working the top menu bar in responsive view check
Hi.,
Sorry for the inconvenience,
We have checked your site in mobile. our site looks fine.
Please refer the screenshots : http://prntscr.com/lyy4cb http://prntscr.com/lyy4it
Please refer the screenshots : http://prntscr.com/lyy4qx http://prntscr.com/lyy4ws
Please share your page link of your issue so that, we can check and have a clear look form our end.
Your menu in top in mobile view is not stable not stay the menu in responsive….This theme support not good….......Quality less theme asking the 5 star when they give me support? lol what is this?
Hi.,
Sorry for the inconvenience cause ,
We are always ready to help you . And we have helped you to resolve your issues . We have already shared some videos , our theme menu and top bar option working fine in mobile .
Ref : https://www.dropbox.com/s/92oilr6x1oxxk4o/20181231_103445.mp4?dl=0
If you want to enable the sticky option for top bar then kindly enable this option http://prntscr.com/m1jalx – And by default we have turned off the sticky for mobile view .
But if you want to enable it then kindly get int Admin Panel > Appearance > Customize > Additional CSS and paste the below code ,
@media only screen and (max-width: 767px)
{
#header .dt-header-tpl .sticky-wrapper .apply-sticky-header {
position: fixed !important;
}
}
Else if you are referring something else kindly share some screenshot about your issue , so that only we can help you better.
Hello, does you theme have an app that goes with it as indicated in the demo? is there a documentation we can look at before purchasing?
Hi.,
Thank you for your interest on our theme.
1 ) No, we don’t have an app option in our theme.
2 ) Here you go – http://themessupport.com/documentation/doc/homefix/
Regards., DesignThemes Support.
So nice and amazing design designthemes GLWS
Hi celtano.,
Thank you very much for your appreciation and wishes.
Regards., DesignThemes Support.
mobile responsive is not good….
How to install it is there any documents
Plz Give me demo Content its already nothing
Hi.,
We hope all working fine .
You are always welcome to ask us your queries and we are ready answer it with pleasure.
Regards., DesignThemes Support.
Hi, I need original image as like as your live demo, my image resolution is not good please give me…
Hi.,
Our theme contains full dummy content except the images Because of images used in the demo are not included for download, these images are copyrighted. If you are planning to use the photos we can provide the links to buy license.
Regards., DesignThemes Support.
