483 comments found.
Hi igorkopakov,
As my previous comment, you can use a third party plugin for this feature. Please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Problem solved. False alarm ))
Problem solved. False alarm ))
Problem solved. False alarm ))
Problem solved. False alarm ))
OK igorkopakov 
. If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Have a great weekend!
Hello, I have some problems with “TS Google Map”. Any address I enter, on the map I always see the default address of the theme … always Big Island. I tried also with the terrestrial coordinates but it doesn’t change anything. What am I doing wrong? Thank you.
Hi cssinformatica,
There may be a problem with your API key. Please check your API setting again. If you still can not resolve this issue, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
hello, i just purchased the theme. Is it compatible with “loco translate” plugin? Thank you.
Hi cssinformatica,
Yes, you can use the Loco Translate plugin with our theme.
Best regards,
Hi,
I just receive the mesage of the update and i would like to know if there is anyplace to check whats has change? o what is updated?
Hi MB_Marketing,
You can check our changelog here https://themeforest.net/item/upstore-responsive-multipurpose-wordpress-theme/21983284#item-description__changelog. For more information about updating the theme and the related plugins, you can read our documentation http://docs.theme-sky.com/upstore/#updating-the-theme.
Best regards,
Hello, i use brands taxonomy and i need to get brand thumbnails in single product page, i use this code:
add_action( ‘woocommerce_product_meta_start’, ‘get_brand_logo’, 5 );
function get_brand_logo() { global $post; $brands = wp_get_post_terms( $post->ID, ‘ts_product_brand’ ); if ( $brands ) $brand = $brands0; if ( ! empty( $brand ) ) { $thumb = get_the_post_thumbnail($brand->term_id, ‘thumbnail’, array( ‘class’ => ‘brand-thumb’ )); $url = get_term_link( $brand->slug, ‘ts_product_brand’ ); echo $attachment_id0 .’’; } }
The problem is that i can’t get thumb src – $thumb does not return something, could you please advice?
Hi esoileme,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
The QTY field number element doesn’t work: https://imgur.com/a/GB5jGUH
Any ideas what the issue is?
Hi TheCodingOven,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hello, I have a problem when i use the option turn image 360 into product page. The icon for turn photo is into a window too much large. So is’nt impossible use it. I use function F11 for acces it. What i can do ?
Hi digitalenetwork,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and a screenshot about it. Our support team will help you check it.
Best regards,
Hi, I have a question about testimonials. Its’ not showing me text. I think it’s something to do with class, but not sure. It’s not pulling the text from testimonials to TS Testimonial. Name, link and byline works. Can you help me with that?
Hi GoranJ1,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. We will help you check it.
Best regards,
I did that.
how can we change the search results so that it’s not just showing products but can also show blog results? Thanks!
Hi nksv,
Unfortunately, it is impossible. Because product and blog can not be displayed on the same search result page. Their layouts are different.
Best regards,
Hi I have a warning in my site, i use UpStore Theme for word-press:
UpStore contains old versions of some WooCommerce template files. These files may need to be updated to make sure they are compatible with the current version of WooCommerce. Suggestions to fix this:
my word-press version is 5.1.1 – Arabic language. my WooCommerce version is 3.6.2
Regards
Update your template to the latest version. If no update is available, contact your template author asking for compatibility with the current WooCommerce version.Hi smeeradd,
Because you are using an old theme version. The current theme version is compatible with WooCommerce 3.6.2. So please update the theme. For more information about updating the theme and the related plugins, please read our documentation http://docs.theme-sky.com/upstore/#updating-the-theme.
Best regards,
How do i update my theme?
Hi Alikhafaji,
Please read our documentation http://docs.theme-sky.com/upstore/#updating-the-theme.
If you need more help, please open a ticket here https://skygroup.ticksy.com/.
Best regards,
Hi.
How do I translate with WPML the View Shop Now > button under categories slider: https://exwears.com/
I found one string that says “View Shop Now” but the translation is not appearing.
Can you help?
Hi egg_al,
It is an option of the TS Product Categories element. Please see my screenshot https://prnt.sc/nbzyk2. You just configure it for each language.
Best regards,
Hello, I have problem with setting color
Hi digitalenetwork,
Your site may be cached. Please try clearing the following caches if you have: hosting cache, caching plugin, browser cache and CDN.
If your issue still is not resolved, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
hi there! haw can i modify a header to look like this:https://noblisime.ro/, very feew option in theme option for header zone. please help.
Hi webco_media,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will check and help you.
Best regards,
Hi
We are using the UpStore theme on our development shop, but the thumbnails on the category pages don’t use the correct resolution. The thumbnails are blurred.
https://cttyler.wpengine.com/product-category/charging-stations/When switching to another theme (Storefront by WooCommerce) the thumbnails are displayed in the correct resolution. https://take.ms/FI4nr
Could you please help fixing this problem?
Thanks Aleksandar
Hi Aleksandar,
Because your image size is small. You go to Appearance > Customize > WooCommerce > Product Images and increase Thumbnail size in there. Its width should be at least 300px. After changing, you must regenerate thumbnails.
Best regards,
Hi. I can confirm that this worked. Thanks !
You’re welcome!
Hi egg_al,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Posted
Hi. I am having trouble on Shop page showing filters.
I have added filter “Color” on a widget on sidebar please see screenshot: https://i.imgur.com/kfqKIAG.png but on frontend it shows 2 identical widgets, how can I fix this? this happens for all filters. https://i.imgur.com/1ehp6B8.pngIt’s on shop page. please see: https://exwears.com
Hi egg_al,
You go to Theme Options > Shop/Product Category. You disable the Sidebar Filter Widget Area option. Or you choose another sidebar for your Left Sidebar.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hello! Which plugin for adding photos of variations would you recommend? so that it does not change the appearance.
Are you planning to add this feature to your theme?
Hi igorkopakov,
WooCommerce supports adding image for variation by default. Please watch our tutorial video https://www.youtube.com/watch?v=HV1HBm5lKiU&list=PLbyF_EROfxJRnTV6pP6zdAf0Us6pLgDjA&index=6. If you need more options, please open a ticket here https://skygroup.ticksy.com/ and explain more about what you want. Our support team will help you.
Best regards,
I can add only one image. I need to add eight images
Hi igorkopakov,
Please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
When you hover the mouse on the basket icon does not show the contents of the basket
When the page only loads, if you hover the mouse it is displayed. When the page has loaded, is not displayed
Hi igorkopakov,
Because you enabled the cart sidebar feature. You need to click on the cart icon to see its content. To change this, you go to Theme Options > Header. You disable the Shopping Cart Sidebar option. Please note that you need to update cart (add or remove a product from cart) after changing. Because cart is cached by WooCommerce.
Best regards,
