118 comments found.
Hello is the RTL version ready if yes ill buy it now
Hi
Yes, our theme now rtl ready .
Thanks
okay great, can i have a demo link or screen shot to see the look of RTL and can i have access to admin portal to see how easy to be working with this theme before buying it.
Hi you can check the RTL demo here https://finesttheme.com/charitious-rtl/
Currently we don’t have any RTL access of our theme.
Thanks
HI,
A quick question why the causes doesn’t have description? Donors would need more information and details of the cause before donating. Is there any other layout with description in it?
Hi No need description either top or bottom in cause you can add text. So user still can read the details from there.
Thanks
I am about to purchase. I just have a question about “Advanced Google Maps Plugin for Wordpress” map plugin. (https://codecanyon.net/item/advanced-google-maps-plugin-for-wordpress/5211638) is this plugin can install to Charitious?
Hi
It should be working fine with this plugin.
Thanks
Hello, I am unable to translate the texts to French (namely for the purposes of my tests both the button “Donate now” and the “Continue reading” one, from the blog posts preview)
I followed all the instructions (Wordpress General Language Settings + LocoTranslate + WPconfig file), I even tried to change the strings directly from Poedit before generating new .po and .mo files that I added via FTP to the /theme/charitious/language directory. Is there something I am doing wrong? Maybe the naming fr_FR.po is not correct? Shall I delete charitious.pot?
I have tried to submit a new ticket on the support forum, but in the description field the button “Next” is greyed out and unclickable.
Please help and thank you for the awesome theme!
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
I have literally explained why I did not submit a ticket… Tried with different browsers same thing. “I have tried to submit a new ticket on the support forum, but in the description field the button “Next” is greyed out and unclickable.”
This word is translatable https://cl.ly/bf7066beb9db
Can yiou please Send us a message from our profile contact form with your purchase code and your email.
Thanks
Is there any way to use Elementor Pro Header Builder feature on this theme? I found the header is so hard to customize. Only text, icon and image could be changed, otherwise, nothing could be customizable.
Yes you can use with this theme.. but they will override home template with there own template.. also you can header and footer can be customise with this.
Thanks
How can I place only Logo without the Trapezium shape covering around it?
Hi
Use different style which don’t have shape.
If you need more help open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Hello I would like to take and use your theme as 100%. I see I need to get WP Fundraising, right ? If yes tell me if I have to buy it ? or have you an external extenssion I need to buy as well ?
Thanks
Hi
Wp fundraising with our theme.. so you don’t need any additional plugin to run a site like our demo.
No extra extensions available now.
Thanks
can I have the access to the backend please
Sorry no Backend login available now.
Thanks
please i cant install demo content
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Can you please try one more time now. if not work Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Guys I’m having a Error 400 when I try to import Demo content. Do you guys have another method? Maybe the .XML address somehere so I can import using the Wordpress tool? Thank you.
This is a just general inquiry comment section. All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
hmmm I see. Well I bought this template last year and the support time has expired. 
Do you have any coupon to checkout the theme?
Hi
We don’t have any coupon for our theme. and envato not supported any coupon.
Thanks!
I am having trouble installing the demo content as suggested by other users, I have submitted a ticket, could you look into it asap.
Hi
Please be patient. Our support team will look into this issue soon.
Thanks
Good day,
I had the same problem, (current: 0, received: 0) < Icreated a support ticket 5 days ago, still didnt hear back from you, could you please assist it is urgent for me to get this fixed?
You have provided login details in support not work.
Please provide them valid login details.
Thanks
Some questions 1. Is the theme fully based on Elementor? 2. Is this theme compatible with The Event Calendar plugin? 3. Do you offer some type of refund policy? (for example 30 day)
Hi
1. Yes. 2. It should be work with this plugin. 3. No.more details about refund. read this https://themeforest.net/page/customer_refund_policy
Hello, thanks for the quick answer
Which Event plugin is this theme using by default?
I asked for the refund policy topic because I have doubts if Event Calendar Pro will integrate with Elementor Pro adequately. There are some known bugs with both plugins in certain themes at random, and this might be also the case. The issue is not of the themes but of Elementor that has not solved this issue completely.
If I could see an admin test environment I would be able to test everything and be more confident to buy it. But I’m a little bit worried that if I buy the theme and it doesn’t work and I won’t be able to get a refund according to the refund policies and get stuck with a theme that I won’t be using 
Hi
We don’t use Any Event plugin with our theme. All are custom.
If event calendar plugin has known bug you shouldn’t use this plugin.
Thanks
I’ve lost 3 hours trying to import the demo content without sucess. Always appears the same error: Invalid byte position (current: 0, received: 0) during download process. Maybe the demo content file is broken on your server?
I’ve tried to install it first in a Ubuntu Server 16.04 VPS with variables maxed (memory limit, max execution time, post size, etc…) out and PHP 7.2 and 7.3 without sucess
Then I had the idea, to install it in a Windows XAMPP server that generally it’s more flexible about everything and nothing: it just don’t import the demo content. I’ve installed dozens of themes with their demo content before but I can’t seem to install this one.
I want to install the demo content by myself, because if in the future I don’t have priority support I won’t be able to contact the team so they can install the demo content on my behalf and I would like to be autonomous in this sense.
Whats your server max execustion time ?
Set this Php version 7.2 or higher
max_execution_time = 500
Memory limit = 256
upload_max_filesize = 128M
max_input_time = -1
post_max_size = 128M
max_input_vars = 8000
If you need more help open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
I’ve opened a ticket but for some reason I can’t write anything, all my messages are empty after writting them.
I have all those variables perfectly set-up but still the same error. I have max_execution_time = 2000 among all the other variables.
Here is a video: https://www.screencast.com/t/AfL2hkLpMJ
I have quick question. Is there an option for a centered logo? (with the menu to the right and left) Thanks!
Hi Sorry Currently we don’t have any center logo style.
But you can use plugin to make the enter logo.
Thanks
Ok, thanks. I have a couple more questions. Is there an option for a sticky menu? (I didn’t see one in the demos.) Also, is the top bar optional? I noticed that only in the transparent header demo, there was no top bar… but is it possible to have one of the other menus without the top bar? Thanks again!
Hi
Sorry, No Sticky menu cause this theme is multi page version. You can remove the topbar easily.
Please check our demo and description what we have.
Thanks!
Pre-Sales questions…
1. Is the Single Event Page and the Events Grid editable using Elementor in order to create a custom layout?
2. Is there any filtering options for Events?
Thanks in advance.
1. No Both are fixed style.. but if you want you can create custom single event page by elementor page builder.
2. Sorry No filter option available.. but you can several page with different events.
Thanks
Hi there, does this theme support RTL?
Currently no. We are working RTL version.
Thanks
Hi there, is the RTL version ready?
Him Yes. Its now supported RTL
Thanks
It would be nice if you would answer the simple questions asked here and not copy and paste your “submit a ticket” message. Of course bad answers, like telling someone that there are no beautypress elements is not good either. Support your product please.
Hi
I am not sure why you feel like this — elementor for page builder to edit any page and customize the page.
Did you see any page builder default have the feature to edit header footer with the builder? Header and footer are the most fixed style which comes with themes. And you can change color style from customizer. But if you want to change layout which requires customization header and footer.
And I check your support ticket I am afraid to say you don’t have enough idea about how loading a site, how to use WordPress and how page builder and system works.
Or please be patient and give the support team time to check and help you.
If you are not happy please open refund request.
Thanks
“And I check your support ticket I am afraid to say you don’t have enough idea about how loading a site, how to use WordPress and how page builder and system works.” Wow, what a response. Look in the mirror.
Can you tell me what woocommerce extension you recommend for taking payments?
Hi
Its depend on you what Payment method suitable for your need.
Woocommerce support most of the payment method.
Thanks
How to Change language in WP Fundraising. ex. From English to Indonesian Language. TQ
If you need more help open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
it has a RTL support yet?
Sorry still RTL version not added. But we will add features within this months.
Thanks