Hi,

1. Yes, you can change theme color scheme within Customize panel.

2. Yes, the theme, as well as Youzer and BuddyPress plugins, that come with the theme, have POT files, that you can translate into your language.

3. No, this is not a theme related functionality. But it can be achieved with help of the additional WordPress plugins.

4. No, there is no such forum style in the theme.

You can request access to the trial version via info@crumina.net and check all the available functionality from inside before making purchase.

Thanks!

Best regards, Crumina

Hi,

There is no label “Purchased” next to your nickname. So first of all you need to purchase a license for this theme. And secondly you should not use the cheapest hosting to avoid loading issues.

Thanks!

Best regards, Crumina

Loggined in with private account. Server is 8gb 4 core server. Running fast with other theme, but with if I change to olympus every page with demo content loading around 20 seconds

Hi,

Sorry for confusion! We as theme authors must see if the user has purchased the item or not, so it is preferable for us to get comments from the verified accounts.

Olympus theme is lightweight by itself. But the plugins that are bundled with it (bbPress, BuddyPress, Woocommerce, Events Calendar, Youzer) are pretty heavy.

We recommend to use only those plugins you really need. And to hire a good server admin, who would set up your hosting environment properly. FYI, Olympus demo and dev websites are run at the cheapest Digital Ocean VDS, which is also shared with other our products. And it doesn’t take 20 seconds for page generation, even without any cache plugins.

Best regards, Crumina

Bonsoir le template a l’ère vraiment cool et je veux savoir comment faire pour avoir la version test ? Merci !!

Hi,

Please, mail us at info@crumina.net and we will create a test installation for you tomorrow.

Thanks!

Best regards, Crumina

Hi,

We found only one ticket from you in our support system. It was responded on June 10. Please, check it directly in the support system. The credentials you provided appeared to be incorrect so our team couldn’t check the issue on your installation. Please, check the credentials and send the correct ones as requested.

Thanks!

Best regards, Crumina

Sorry i must be using the wrong account but I did purchase this theme about 3 months ago ^ not sure how your support works

Hi,

We provide support only to the verified customers, so it would be great if you submit tickets at our support center with your item purchase code.

Regarding your question, it needs customization, so please submit a ticket with your site URL http://support.crumina.net/help-center/tickets/new so we could check it and send you some CSS making those tabs more noticeable.

Thanks!

Best regards, Crumina

Hi,

First of all, we recommend to disable all plugins, that you don’t use. For a more detailed analysis, please submit a ticket with your site URL, and your WP-admin login and password https://support.crumina.net/help-center/tickets/new Our coders are on weekend now, so they will review your ticket on Monday.

Best regards, Crumina

Hi,

We personally have not tested this kind of plugins with the theme, but some of our customers use some LMS plugins and it seems to work well. However, we can provide you a test installation with admin rights, so you can install this plugin and test its functionality with the theme. If you interested in it, please mail us at info@crumina.net.

Thanks,

Best Regards, Crumina.

Hi,

We just checked the error.log file and have not noticed any errors, other our customers also have not come across such issues while submitting a ticket. Could you please mail us at info@crumina.net clarifying the steps when the problem is reproduced so we could double check it. If you have questions about theme usage, you can also ask us at info@crumina.net until we figure out the reason during submitting your ticket.

Thanks,

Best Regards, Crumina.

is there any option authors can post articles without going wp admin

Hi,

Our support agent just has answered the ticket, please check the support system. Unfortunately, there is no such an option, it`s standard WordPress functionality and we as a theme devs cannot control such kind of feature.

Thanks,

Best Regards, Crumina.

it is not possible to copy and paste in the support, I have many questions in a blog of notes

It is very annoying complicated because I do not speak English and I use the translation of Google to translate what they say

Copy-past function works in our support system by using key combination of CTRL+C and CTRL+V.

Hi,

The calendar functionality is integrated via the Event Calendar plugin. The chat feature is not implemented in the WordPress version yet, but this task is already in our “to do” list and we will do our best to implement it in the nearest future.

Thanks,

Best Regards, Crumina.

Hi,

There is no such feature in the theme and in Youzer plugin either. But probably it can be achieved with help of some third-party plugins. You can test the theme with any plugins before purchase.if you want. To get a trial version, mail us at info@crumina.net

Thanks!

Best regards, Crumina

Hi,

Sorry, but your question is not clear enough. Please, submit a ticket at our help desk https://support.crumina.net/help-center/tickets/new providing your site URL with your WP-admin login and password, and a more detailed information of the issue.

Thanks!

Best regards, Crumina

Hi Denis,

Geolocation search is a third party functionality, and there is no plugin included in the theme package, that would implement it.

Best regards, Crumina

Hi,

We have never come across such issue before. Please, submit a ticket at our help desk https://support.crumina.net/help-center/tickets/new providing your site URL with your WP-admin login and password, and a more detailed information of the issue, so our team could test it and advise on it.

Thanks!

Best regards, Crumina

Hey.. we found out why.. when a user logout, and then coming to your logout page ( its own logout page ).. then the test ask if they want to login again. if some people click that, it come out with blocked …. I fixed it but choosing HOME, when people logout..

Thanks for the information! We will check it and if the issue exists, we will report it to the Youzer developers.

Hi,

Actually, you can change the theme colors within customize settings according to your needs.

Thanks!

Best Regards, Crumina.

Hi,

The theme already includes the Youzer plugin, so you don’t need to buy it.

Thanks:)

Best Regards, Crumina.

I Allready Bought it yesterday But itś not good integrating with the theme i wanted to use. What can we do in such a case? Should I refund it or can you give me a discount on your product ?

Hi,

Unfortunately, we are not connected with Youzer author in terms of earnings. And Envato doesn’t provide any promo codes, so we can’t give you discount on our product.

However you can ask Youzer author for a refund and after that purchase Olympus theme.

Best regards, Crumina

Hi,

In Customize-Stunning header and choose the type of pages that you need to add the images for (http://prntscr.com/o1pbla). Or set up stunning header for spesific page in internal page options (http://prntscr.com/o1pedk). If you have other questions about theme usage, please submit a ticket here.

Thanks,

Best Regards, Crumina.

have open ticket, but no reply now 2 days

woocommerce product with multiple images, the preview doesn’t load preview loads when add 1 image only

Hi,

Sorry, but it’s not true. Your ticket was responded 2 days ago. Our agents asked you to send your site admin credentials to be able to help you in resolving your issue. But we still haven’t got any information from you. Please, check our response at our help desk.

I also have to point out that we don’t work on weekends. It is stated in our support policy. Once you provide the needed information, our team will check the occurred issue starting from Monday.

Thanks!

Best regards, Crumina

Hi,

The images in stunning header for shop and products are adding through Customize->Stunning header->WooCommerce (http://prntscr.com/o1p96x).

Thanks,

Best Regards, Crumina.

Hi,

No, the theme does not support rtl.We are planning RTL support, but not in the nearest future.

Thanks,

Best Regards, Crumina.