4653 comments found.
Hi, I opened 3 support tickets a few days ago, please come back to me asap.
Thanks
Thank you, the Support team will get back to you asap
Best Regards
Hello friends. I hope they are well.
First of all. I know they must have a lot of work. Much. Yesterday I sent you an email about several problems I had with the template. With the header above all. I hope you can see my problems please. Greetings.
Hi Fau_rru,
Yes, you must have received our reply for the notification that your requests are in the process.
hello i need help before buying 1.this theme can handle store with 500+ products? it is a fast theme ? 2. can i translate this theme to another language ?(from the “edit language” option)
Hi idns2,
1: Yes, there is no limitation about the number of products to use in theme and if the number of products is large, loading will not as fast as website with a few products
2: Yes, you can translate to another language
Thank you
Hello, is it possible to edit the content in the sign up and create account page?
Please send us an email for what content you want to edit to support@halothemes.com. Thanks
Hello. Is the theme in anyways related to socialshopwave? I would like to delete it if it is, thanks!
You can remove your apps if you don’t want to use
i want to remove the express checkout from my checkout page i have emailed you please check it i need the express checkout to be hidden ASAP Thanks.
Please disable express checkout in your payment provider. Thank you
i dont want to disable the payment provider i want to hide it from the checkout page and let customers to reach till payments to pay with paypal
Can full width video be placed in the section where the slider is? Also… looking at the comments here you seem to have email issues with support. Has this been corrected? A lot of people saying they emailed but no reply. Looking at buying but want to know support email will be working if needing to use. Thanks.
Hi Stardaug,
Thank you for your attention to our theme. About your questions:
1: Video on slideshow is available on our theme.
2: Yes, it works normally for email of support, last week our company has Annual Vacation for staffs so the response time was late than normal but now it works well
Thank you
Thanks for the reply. One other question.. can sections be added manually as well? If you want to add extras.
Ella doesn’t support this feature for available if you want to add the section you like which is not available in theme. It has 27 main sections on homepage and you can add them for homepage you want.
Hey Is there anyone gonna answer support emails ?
Yes we replied, please help us check, and please follow our instruction to setup bundle: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/upsell-bundled-products
Best Regards
Hello My wishlist isn’t working at all. I have enabled it and installed wishlist app, but when I click on the “add to wish list” icon on my homepage, nothing happens, please help, thanks!
Hi scinider,
Please don’t use app if you are using our built-in wishlist. Please follow our instruction to setup wishlish feature and you must publish our theme to be able to create wishlist page
http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/setup_page_wishlistFor any questions, Could you please contact us directly at support@halothemes.com. Our technical team will be glad to answer your questions
hello, I sent an email yesterday evening from @mlibrilliant.com regarding an issue I’m having, would you please assist.
We answered to you
Hello Team,
I know you have already read my last emails more than 5 hours ago. But I really need you to correct things today because we have just launched the communication campaign on this new site. Sorry to make this request more than urgent. Thank You!
Best Regards,
Yes, we will try our best to help you ASAP
Done! You R O C K ! Thank you very Much!
Thank you so much 
Is it possible to use submenus with categories?
Yes, it is possible, Ella has this feature
hello. I emailed you on regards the concerns i have for the template. please respond.
Could you please forward this message to support@halothemes.com? we cannot find your email. Thank you
Haven’t heard from you guys. hello?
We cannot find your email, please forward this message so we can find by your user name
what do you mean you can’t find my email? you already asked me to attach the invoice from my email. this is really frustrating on my end.
Hi Touma08,
We cannot find your email to have high priority for you if you comment here, and if you received email from us, please help us to get back to our support email. Thank you so much for your patience.
Hello. I already emailed my concerns twice. Please respond to my query.
We replied back to you. Thank you
Sent you again an email. please respond. thanks
Can I show 6 products per row in category page? Is there a link I can see?
Thanks
It is possible
Could you please contact us directly at support@halothemes.com. Our technical team will be glad to answer your questions
I sent an email, please respond.
Could you please let us know your email address?
it ends in @eircom.net
I haven’t been responed to yet
Please let us know your email address, we cannot find it
Thank you, we see your email and will get back to you now
hello i have sent you an email but without any respond and i really need your support is it going to take forever to replay ( my email :renomoda…. )
We received email 1 hour ago, please help us check your email, we will feedback via email to you
If I am using the Petico theme, it is the 1.0 theme and I need to upgrade to the 3.0+ version. How can I easily do that?
We don’t have Petica 3.0. And if has, you will download new theme source and setup for store again. Thank you
I have sent a support request on 06/20 and haven’t heard back. It’s a pressing issue and needs support. I sent two emails on support@halothemes.com and provided the order number to validate the support period. We sent two emails from aehab1986@gmail.com & rami.abadir@gmail.com. Hope to get back to us ASAP. Thank you
Can you help us check back again? Thank you so much
Hi, how do I change this options to DROP DOWN ?
http://prntscr.com/o4sggnPlease help us check your email.
Hello, I wrote an email a few days ago, to give me help with a question, I still do not receive a response.
The email was sent from info@pixy.cl
Please help us check back your email. Thank you
I already answered your email, I hope your answer thanks
Hi – Do you have links to live trading sites that I can see how this template functions in reality?
Is this designed for shopify’s mullti vendor plugin?
Hi 7atrick,
Could you please contact us directly at support@halothemes.com. Our technical team will be glad to answer your questions
Thank you so much, HaloThemes
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