4650 comments found.
Hi there,
Quick question, is it possible to use metafields for short description in the Ella theme and can I insert a link in the description?
best regards,
Sjors Dings
Hi Sjors Dings,
Yes, our theme is using metafields in case you want to have different short description for different product. Here is document link: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/short-description
and it is possible to use link, you can copy the text you want to link and insert link by this tool: https://prnt.sc/ogpfv9
For further requests, Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Hello,
How do I remove Login and Register links from navigation?
Thanks
You should choose Accounts are disabled in Checkout in Settings
http://prntscr.com/oge5pmMy question has been submitted to you for two days, but no one has ever dealt with it. I applied for the employee account on your request the day before yesterday, but no one has logged in. This has delayed the launch of my platform, please handle it as soon as possible, thank you very much.
Hi, our team are checking for your requests, you can see that in the login history. They are not our theme issue, we are checking app conflict and let you know the reason why you got issues
Okey sir.
Thank you so much.
We hope to use your template normally and get online as soon as possible.
Thank you again.Best regards.
Hello , I sent the email two weeks ago and there is no reply from the support team . I am using the Ella Shopify theme but have a really frustrated with the variant image and color swatch issue in the product page. the color swatch is work fine in the quick view but not in product page. Pls help urgently
Hi, Our team will check and get back to you. This is not our theme issue, it is from your setting.
Hi aburiyan,
We checked and just received the last email you just sent us for reminder, we checked other in spam. Our team will check and get back to you. Thank you
how about auto currency on location ip base, ? its included or we need to buy separate plugin?
We will release this feature in the future 
How do we can add additional information for product? like a diamond ring and i want to add the metal weight and diamond weight separate and total ring weight etc?
If you want to use custom fields for your products, you may need to use apps for this feature.
i have question about inventor, my product for example is a simple ring, and i add 8 different sizes because we can resize the ring upon customer selection, but when custom choose one size and pay for it but other sizes remain in stock, i want to disable the product when customer paid it,
or if there any option to create custom dropdown options for free no monthly app charge
Hi ahmadgold,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
I just reply to the email that the support team sent to me, please check it out. Thanks a lot and I appreciate it.
Thank you, our team will check and get back to you
how to translate the countdown
3D 5h 12m 10s to 3Z 4h 12m 10s?
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Hello is there a way to not show the “Vendor” in the search bar result. I have it disable on the product page but also want it disable on the search box
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
does anyone else know how to get rid of the opacity on product item images? just cannot find it in css
There is an option in theme setting of Gerneral. You can turn it off. Thank you
I have turned that off and doesn’t turn off?
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
where is the user guide?
Hi guys. I have two problems: 1. there is missing block for header 01 http://prntscr.com/oe0xwt I can’t change megamenu view. Can you help with this? Also I got some trouble with filters I choose one of the filter (like size) but checkbox become unchecked again after filter refreshed products.Here: http://prntscr.com/oe100d
Navigation setting is included in Header 1 setting, you can go to it to setup.
We replied to your email, please help us check. Thank you
I need more help, cuz I still does not see “Navigation” tab for Header 1 on http://prntscr.com/oe7ra4 . I can see it for header 3 for example http://prntscr.com/oe7rnu . I will duplicate this info in email. thx a lot guys.
We mentioned to you in previous comment that navigation setting is already included in setting of header 1. Please keep contacting via email, our technical team will get back in working hours. Thank you
Hello friends. I hope they are well.
This time I only write here, because I have had problems with my gmail emails. And it has cost other people to get my emails.
Do my emails arrive?
jo.urrutia.ponce@gmail.comWe always take note for your email and always notify you when we received you email, please help us check back. Thanks
Please follow exactly 3 steps in our documentation to setup filter by tags correctly.
http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/sidebar-filterFor further support requests, please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Wrote an email 2 days ago and havent heard back yet… I know you said 1-2 business days, but is there a way to pay for faster support?
Could you please let us know what is your email address? We cannot find your email by your user name.
Hi Support, I hope that after reading the customer’s needs, you can copy an editor based on the theme that the customer’s website is publishing, instead of every time the customer asks for the request, you will modify it on the original theme, in that case, before you. Are the changes not all invalidated? Can you understand what I mean because customers can’t find all the problems at once?
Hi,
We are not clear with your comment. If you mentioned to theme update versions, when there is any updates, we will update on the latest source not the original one.
Also, when we release new update version, we will delete the old source, this will help customers always using newest source and the old sources are not good to use.
Best Regards
where can i find the translate setting? install some apps to tranlate the page by myself?
Please open our user guide and follow our instruction: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/multi_lang
For further support requests, please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
I sent an email last day. Please check it out. Thanks.
How can I separate the two different products, regarding to producing different categories and refined by menu? Thanks.
Why can’t I find the column of “Multiple layout”?
We already replied back to you, please keep contacting us via your email thread. Our support time frame is 24 – 48 hours. Thank you
My theme layout is used “Petica”
We already replied back to you and asked you our questions so please reply our questions in the emails we sent to you. Thanks
I got it Thanks a lot
I already bought the theme. Is this theme suitable for a single product store?
We will release new child theme (single product) soon
Can you give an estimate for the single product – week, months, quarters…. Thanks
I could have wished more Thanks for a great support
We are so sorry, we got typo mistake, we meant we will release this theme on this month, not this week :((
I created a menu on Navigation Section. and how to assign this menu to the header? i lost so much time and still cannot see it.
We received your email and will get back to you via email, create menu on navigation is already guided in our user guide
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