104 comments found.
Thanks!
Hi,
Thank you for purchasing.
Could you please go to Appearance > Customize > Additional CSS and add below code.
#page_caption .post_detail {
display: none;
}
How can i hide the date and author in blog grid sections https://snag.gy/3w9G6O.jpg
How can i hide the responsive menu in a Desktop view?
shorturl.at/wHQWZ
.post_header .post_detail {
display: none;
}
2. Could you please go to Appearance > Customize > Menu > Side Menu and disable this option “Enable Side Menu on Desktop”.
Thanks!
2. Could you please go to Appearance > Customize > Menu > Side Menu and disable this option “Enable Side Menu on Desktop”.
3. Could you please go to Appearance > Customize > Menu > Background > Menu Background.
I change the background menu But the problem is when i resize the window in PC – When i resize the window not show the responsive menu and not change the background menu. Please take a look at this printscreen: https://snag.gy/pevz1A.jpg – you can test in my site link https://bit.ly/2ZTSWZi
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi guys 1. its possible to make the logo bigger?,
2. I need the slider autostart and change the loop seconds between the sliders, I need the to show the arrows everytime not only when mouse over because some users not understand that is a slider. here is the slider in before the footer: shorturl.at/drBU7
Thanks!!
Our support staff replied your ticket with solution. Could you please continue there.
Send you the link. shorturl.at/hpxN0
Thanks!
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I sent there!
Hi guys please help me: Hi guys I need the galleries responsive in 4 columns?
https://snag.gy/RL8K2g.jpg https://snag.gy/tIo6s8.jpgNow it´s shows in 2 columns in full screen view in pc 1920×1080.
Send you the link of the example: https://bit.ly/33j9nk4send the same in a ticket at: https://themegoods.ticksy.com/ need to close the work ASAP.
Thanks a lot!
Hi,i have install theme but my customization section not showing
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hey ThemeGoods!
First off, I absolutely love your template – works perfect for my website!! How do I update Slider Revolution Plugin from current installed 5.4.8.1 version to latest available 5.4.8.3 version? Please advise
Hi,
Thank you for purchasing.
We will provide an update for the plugin in the next release. Thank you for your patience.
okay thank you
Just updated theme which included latest available 5.4.8.3 version of revslider. You can download it from Your Account > Downloads.
How do I update?
You can install this plugin https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/ then upload theme file via Appearance > Themes.
How can i install a child theme??
Hi,
Thank you for purchasing.
You can also use this plugin https://wordpress.org/plugins/child-theme-configurator/ to create child theme.
Or if you can submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, then we can create child theme for you.
Hi,
I have a problem.
My theme is tgconstructor-v2.2
I can’t install Revolution Slider plugin
Minimum required version: 5.4.8.1
Plugin not activated. A higher version of Revolution Slider is needed for this theme. Please update the plugin.
Could you check it?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, my homepage had suddenly become empty, and i didnt do anything or changes on it. I am not sure how this happened. is this because of new update of wordpress version or other reason? But other pages is okay, and functioning. please advise
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I want to change the project sectors to building type and project services to state. Where can I change this in the files? I want it so when people come to my site the dropdown menu for Project Services displays State and then lists the States and then for Project sectors it says Building Type and then lists the types of buildings we do.
Hi,
Thank you for purchasing.
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
On the project page where it says filter by service and filter by sector. I need to change those to something that is relevant to our industry. What is there does not work for our industry. How can I change that?
That is the screenshot from your sample site of your theme. I just need to know what files and where to change the text at. Or, is there a simple CSS code I can insert and make it work?
We also need to show more than 100 projects as we have hundreds of projects we want to show. Can this be done?
So you want to change strings for example “Filter by Service” to other?
If so, you can change theme and plugin strings using this plugin https://wordpress.org/plugins/loco-translate/
That’s not what I am looking for. This will not work. Since you can not help or do what I need done, I will need a refund.
is it possible to have all projects on one page instead of multiple pages? I have 32 projects posted and plan to have approximately 40 projects total.
Also, how can I control the order that projects are posted/listed on site (projects page)?
Hi,
Thank you for purchasing.
You can use this plugin https://wordpress.org/plugins/post-types-order/ to enable drag&drop ordering for portfolio items.
thank you!
So far I’m absolutely loving your theme – looks and works perfect! Quick question – is “Fast Velocity Minify” plugin compatible with this theme AND/OR “LiteSpeed Cache” plugin compatible as well with theme?
For caching plugin, we recommend W3Total Cache plugin here https://wordpress.org/plugins/w3-total-cache/
We are using it for all our demo sites and they are working great.
Hi, I do not know what happened to my site. Suddenly I don’t see WP Bakery www.forte-properties.com
Hi,
Thank you for purchasing.
Could you please contact plugin developer please because “WP Bakery” is not our theme main plugin using for content builder.
is Autoptimize plugin compatible with this theme?
Hi,
Thank you for purchasing.
Yes it should be working fine with the plugin.
is Autoptimize plugin compatible with this theme?
Hi,
Thank you for purchasing.
Yes it should be working fine with the plugin.
Hi, i bought the theme and import the demo content but i can’t install Revolution slider. When i click Install required plugins and then click revolution slider install it gives error like “The plugin does not have a valid definition section.” files cannot copy to /home/websiteci/suburl.websiteci.net/wp-content/plugins/revslider/public/assets/assets/svg/busy-icons-svg/ingots.svg
can you help me please?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
hi, i submitted a ticket 2 days ago but there is no answer. i have a deadline and i should solve this problem. can you support me please? i couldnt download revolution slider. please send me the plugin or give information about the situation. Thank you.
Really sorry for the delay during weekend. Our support staff replied your ticket. Could you please continue there.
Hello, I’m about to buy this theme and I would like to know what are the use conditions and if I can use it for more than one website at the same time. Thank you for your time! Greetings
Hi,
Thank you for interesting.
Basically you can use theme for 1 website per 1 regular license. So if you want to use it for 2 websites. You have to purchase 2 regular license.
Hi,
Thanks for answering.
I would like to know if I can use the same template in different sites but not at the same time (I know that I need two licenses to use it AT THE SAME TIME in different sites). This doubt is coming up due to the fact that I’m going to develop the site and work on it from one wordpress acount but the actual use of it once is built is going to be on a different wordpress site and no longer on the first one that i’m using for the development and design. Is it possible that I can use it on both wordpress sites but just one at the same time just as I just explained? One for the development period and the other for the actual use? Thank you so much for your time and quick answer!
Oh thank you for your explanation. Yes you can use it for different location production and live sites. That will be fine.
Hi , I have a problem.I couldn’t find the `contact` in my admin dashboard. Apparently, the contact form would show the default contact detail in here.Is anywhere I found wrong?
More question , I would set the email receive , so I check gonna to check the document but the document it’s not found.
this link : http://themes.themegoods.com/constructor_doc
Previous , I set my gmail for my theme setting then put my address to “Your email address”.Despite I set the mail , I couldn’t receive any mail for test.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello, the menu is not displayed correctly on the tablet and mobile versions. What could be the problem? Thank you.
https://bit.ly/2seztDYHi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hey guys, what are your support hours? I put a ticket up yesterday, I’m a little stuck on the theme and rev slider installs and need an urgent hand. Just curious when you guys get to tickets. Appreciate it!
Hi,
Thank you for purchasing.
Really sorry for the delay during weekend. I replied your ticket. Could you please check there.
Thank you! I sent a reply as I had made a mistake on the ticket with the info I provided, can you let me know?
Thank you for your info. Please don’t replied the ticket multiple times because it will move your ticket down on queue and that’s why you got late response. I am checking your ticket now. Thank you for your patience.
Just bought the theme and have a simple question (pls don´t ask for for a ticket, it is a simple question and I don´t to open an account for that):
How can I get rid off the side or mobile menu on desktop? “Enable Side Menu on Desktop” in Customer is disabled, the menu (and symbol) is still available in desktop version (it should be only on mobile version).
Hi,
Thank you for purchasing.
Could you please provide URL of page which has issue please.
Hi,
I found the problem: there is a conflict with iThemes Security Plugin when activating the function “Disable PHP under Themes”. This function has never made problem with any other theme, but if disabled anything looks fine, the side menu is gone.
But I found another problem: The theme has a problem with Internet Explorer 11 (latest version). Take a look with your demo http://themes.themegoods.com/constructor/demo/ using IE, some styling parts are messed up (red background).
Unfortunately the problem with the side menu is not resolved: After deactivating iThemes Security plugin the side / mobile menu is now gone in desktop version, but it also disappeard in the mobile version (of course “Enable Side Menu on Desktop” is disabled).
Just for your information: The theme is installed and tested locally, there are no changes made to the theme and I disabled already all plugins (exept the onse needed for the theme), the problem still occurs.
Please take a look at this, currently it is not possible to disable the side / mobile menu for the desktop version – and if disabled it is gone too on mobile.
Thank you for your info.
Could you please upload it online so I can check it for you please. Thank you for understanding.
Thank you for your answere. But before I do all this additional work: Have you checked this out at your end? Both the problem with the side mobile menu (showing up on desktop even when the function to hide it is activated) and also the styling problem with IE 11?
You can check this out with your own demo http://themes.themegoods.com/constructor/demo/.
There seems to be some bugs with the theme and I need to know if I go ahead and invest further time with it. For example it you click the mobile nav icon on desktop version using FireFox (current version) and when you click it again (close the menu) the left side stays blank (on your own demo site!).
Please take a look at this in you side!
Thank you very much for your info. It seems to be issue with Revolution Slider plugin we are using. We will look for the solution and release the update soon. Thank you for your patience.
OK and great that you found the problem.
Just for your further information: The “preview” button for “pages” is missing. It is available for “post” and other taxonomies, but not for “pages” (all plugins deactivated including rev slider).
So please let me know when the corrected version would be available. I like the theme styling, so please lets correct the problems so that we can go ahead.
Two weeks are gone, I need urgently the updated theme please.
Four weeks are gone and still no solution and new release for the bugs. I need urgently the updated theme now!
Absolutely not satisfied. I’ve trying to import “Demo Content” for hours, without success. Some items do import, but some won’t, no matter what I do. I have phoned with hosting company, configured cpanel, wp-config, php.ini, .user.ini. to have all the suggested settings. Now I have everything green: System Status max_execution_time: 180 memory_limit: 512M post_max_size: 64M upload_max_filesize: 64M max_input_vars: 2000
And still some items won’t import. E.g.: Failed to import Medien “6” Failed to import Medien “7” Failed to import Medien “1” Failed to import Medien “2” Failed to import Medien “3” Failed to import Medien “4” Failed to import Medien “5” ... ...
No hint, no suggestion, what could be wrong. WordPress 4.9.4 PHP 5.4
Why is this not working, what can be done? I don’t want to open tickets, I want the answer here, because others have this problem too.
Hi,
Thank you for purchasing and really sorry for the issue.
There are so many reasons that could cause error on some files couldn’t import properly. Basically the way WordPress importer was done is to connect your server to demo server and start downloading every single files. So if there are any interruption between connection it could cause the issue. Or if your server has some internal setting to kill process when it reaches certain timeout setting etc.
That’s the reason we asked to open a ticket with your WordPress account so our support staff can check the reason of issue for you and try to find workaround so you can get everything imported. Thank you for your understanding.
hi… I got the issue when import the demo content.
the message is shown:
Sorry, there has been an error. This does not appear to be a WXR file, missing/invalid WXR version number
have Try export xml then imported after modifed wxr version `1.2` to `1.1`,but it didn’t work
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi , my website shows a different background on mobile . It shows a red background. I don’t know why
Hi,
Thank you for purchasing.
Could you please provide URL of your site please.
