510 comments found.
Hello. I have installed all the plugins that the theme requires but it doesn’t appear the demo data installer in my wordpress menu, so another option is install the demo with the wordpress data import but I need a xml file. Where I can find the XML demo archive of the theme?
If the theme does not work like documentation : http://demo.themewinter.com/wp/docs/digiqole/
Please, open a support ticket here with site url and admin access : http://support.themewinter.com/support-center/
Regards.
Ok! sorry for my ignorance, but is the wordpress admin or cpanel admin that i need to provide?
WordPress admin.
Problem solved! Thank you for the support! But I think the documentation needs to specify activate the Unyson extension to make work the demo data installer.
Sorry, for that. With Unyson installation, the demo extensions should be installed. But somehow on your site it was missing and there was notification for this. Its a rare case.
Please, let us know for further assistance.
Best Regards.
how to remove review option in blog post?
This is general query comment section. All support requests like this are handled via our support desk. Please, open a support ticket here with site url and admin access : http://support.themewinter.com/support-center/
Hello, I can’t modify my home page with Elementor.
I have this message:
Sorry, the content area was not found in your page. You must call the_content function in the current template for Elementor to work on this page
How to fix this?
Thank you.
Thanks for purchase DigiQole. It can be happen for some reason.
Issue with Permalinks: it is possible that your permalinks structure has problem and need to be refreshed. Please, check the doc - https://wpastra.com/docs/how-to-refresh-wordpress-permalinks/Conflict with other plugins: To check that, temporarily deactivate all plugins (except Elementor of course) and see if this solves the problem. Then activate them back one by one until the problem returns. That way, you can identify if there is some plugin that’s causing the issue.
Still not work, Please, Open a support ticket here with site url and admin access : http://support.themewinter.com/support-center/
Regards.
how to change top footer logo
We replied your ticket. Also telling here :
Please, change from here : http://prntscr.com/ozl68h
We are changing the description to avoid the confusion.
This light logo will shown on dark header background area like Home3, Home5 and also on Footer area.
Regards.
How to change sub menu font color and font style and scripts. I want to increase page width. how?
hi what i cant translate theme in another language? i translated it with poe edit and added text domin to that but doesent work
Please open a support ticket here with site url and admin access : http://support.themewinter.com/support-center/
And tell in details about the steps you did.
We checked and confirm that there is no problem with poedit to translation in our side.
Also you can try this : https://wordpress.org/plugins/loco-translate/
Hello support alright? Does your theme run ads from google adsense and the other ad sites? A question that the friend above asked about the logo would have only the name of the blog? I await your return.
Thanks for the comment.
- Yes, its runs Ads
- On customizer we added option for logo title : http://prntscr.com/ozgnq1
Thank you support 
Nice theme, GLWS
Thanks a lot.
Hi,,,,
I just bought two license of your Digicole. I have two question
1) the theme automatically uses the featured image. Can you please tell me how to disable this
2) I found out that the logo Digiqole appears on the header. I didn’t want to put Logo and just want the name of the blog to be on the header, how to do that
I have read your documentation but could not find the explanation
Thanks in advance for your help
Thanks for purchased DigiQole.
We are checking your ticket.
Regards.
On customizer we added option for logo title : http://prntscr.com/ozgnq1 Theme version 1.0.8
hello, how can I delete author and date in the post ? thanks
Please, go here : customize -> theme settings -> blog settings
Now hide those.
For further assistance please open a support ticket here : http://support.themewinter.com/support-center/
Can not creat pages with elementor, very awkward , showing small part of page, draging elements is not easy
Please check Minimal requirements:
PHP 7+ Php.ini settings: upload_max_filesize = 32M post_max_size = 48M memory_limit = 256M max_execution_time = 600 max_input_time = 400
For further assistance Please open a support ticket here with site url and admin access : http://support.themewinter.com/support-center/
All is as mentioned or better, if I try to edit page with elementor I get this error: The site is experiencing technical difficulties. Please check your site admin email inbox for instructions. If I try to customize through theme customization I get small portion of the page appearing Screenshot https://riyadhkey.com/ss212.jpg
Did you update your server configuration?
Please open a support ticket here with site url and admin access: http://support.themewinter.com/support-center/
We will check the issue.
my configuration is better than the required configuration, I dont need to open a ticket, or is it needed for simple stuff like ceating or editing a page?
This is general query comment section.
All support requests like this are handled via our support desk.
Please, open a support ticket here with site url and admin access : http://support.themewinter.com/support-center/
If you are not agree with it please open a refund request.
Best Regards.
Thanx, I guess I can not learn new tricks, after a long time with VC, moving to a newer system is not for me
At the bottom of the landing page we have 2 details video doc for understand : http://demo.themewinter.com/wp/digiqole/landing/
Elementor is more fast and easy compare with VC. We have 4 WordPress theme made with VC.
I’m not clear about your problem, so that I need your admin access to check the issue. If possible spend some time with the video doc. Or you can open refund request
Best Regards.
ok, sorted out some stuff, but how can I adjust photos sizes? and how can I hide feature image from top of post, how can I hide auther name (I set it to off with author photo, the photo is off, not the name). I would love to use home 2 template, but I dont want to import demo as I have too many posts
For support you need to open support ticket. Please, check previous comments.
Hi, thanks for a great job! A question for you. Can I disable or duplicate a”Trending” slider on header? Thanks
You can disable it from Customizer. Duplicate issue is not clear.
For further assistance please open a support ticket here with site url and admin access : http://support.themewinter.com/support-center/
Hi, can you add shop also with this?
Yes, we will add WooCommerce Support like our another theme : http://prntscr.com/owy68k
But will not build demo to make it light. Next week we will update the theme with Boxed Layout, New Homes and WooCommerce.
Best Regards.
Hi, This is a great theme, I like it very much.. I got something to ask you though, my sub news in a post block have a different date with the main news, like if the main news date is write august 22nd 2019, in the sub news it’s write january 1st 1970.. Can you help me with this?
Thanks for the comment.
This is general query comment section. All support requests like this are handled via our support desk.
Please, open a support ticket here with site url and admin access : http://support.themewinter.com/support-center/
Also provide a screenshot about the problem.
Best Regards.
Do you have demo data with this theme (digiqole)? Thanks!
Yes, DigiQole comes with Complete demo data : http://prntscr.com/owdd4d
At the bottom of this page you will get Text and Video doc : http://demo.themewinter.com/wp/digiqole/landing/
For further assistance please open a support ticket here : http://support.themewinter.com/support-center/
Hello,
I just accidentally brought two licenses. Can I return one for a refund?
Thanks.
Sure, I’m approving it, please wait for some hour to add the balance on your account.
Regards.
Thanks You.
hello. no loadmore/navigation on the any post block? loadmore/navigation only show on post grid loadmore?
i want to add Post Block List with loadmore button/navigation, and the thumbail are on left side (like on category http://demo.themewinter.com/wp/digiqole/category/lifestyle/tech/).
because on your style on post block list only display like this https://pasteboard.co/ItMS7eu.png, and no option about loadmore/navigation
Hi, your provided image not showing.
Please, Open a support ticket here : http://support.themewinter.com/support-center/
Our support team will check the issue.
Regards.
Hi. I love the theme. But when importing the demo, it simply deleted all my posts. What happened?
If you have existing site you should use only theme, don’t import the demo content. It’s very basic. Please, let us know for further assistance.
After that you just need to drag and drop digiqole news block on elementor page. If you need assistance to create page like demo you can open support ticket here : http://support.themewinter.com/support-center/
Hello support. I can’t send you an email. Is there any way to import the demo without changing my site database and consequently losing my posts?
No, import demo content will remove your existing site content. At the bottom of this page, you will get Text and Video doc : http://demo.themewinter.com/wp/digiqole/landing/
We are preparing another video doc how to create Home Page Like our Demo with your existing Site.
To get support you have to use our ticket system. Its hard to monitor mail for support.
Please, check the latest video doc : https://youtu.be/H2Gznwwmv4I
How to use DigiQole News Magazine WP theme on an existing Site.
Hello this theme is pretty good but i miss some options i cant change the complete color of a single blog post and i cant hide the featured image can u tell me how i can do this?
Please open a support ticket here with site url and admin access : http://support.themewinter.com/support-center/
It will be easy to monitor the support request.
Regards
Interesting theme, video posts are nice, but the link to the video appears bottom right and gets a bit lost, maybe you can link the whole image and center the play icon.
Thanks for the notice, we are fixing it with direct video post formate like our another theme : http://themewinter.com/WP/news247/tg-g6-will-have-dual-13-megapixel-cameras-on-the-back/
Awesome, the best for you!
Thank you very much. I think you saw the update : http://demo.themewinter.com/wp/digiqole/california-compound-she-is-trying-to-sell-a-gat-ed-in-the-golden/
For further assistance please open a support ticket here with site url and admin access : http://support.themewinter.com/support-center/
It will be easy to monitor the support request.
Best Regards.
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