4647 comments found.
Do you have preorder functionality like the Basel theme? I like your features better, but will need preorder. Thanks.
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much 
Hello Dear,
I would like to setup some collection list but I don’t know how to do even if I read all the documentation.
For example, I would like to click on “Men collection” then it will arrive on a page with few collections (shoes collection, clothes collection, etc..). So a list of collections. Then by clicking on one of those collections, I will arrive at the products. Same by clicking on “women collection” then it will arrive to a page with few others collections. Etc.. Something like that : https://new-ella.myshopify.com/collections
For the moment I can only acces on a collection list page by clicking up on the page “select a page” and “collections list”. I have no idea how to link this page on a menu or categorie or something.. neither how to create many page like that and link them to menus/etc..
Could you help please ?
P.S : I already sent a mail to support team and as well read all the documentation.
Many thanks, M.Ben-azouz
Our team will check and get back to you via email. Thank you
Hello Dear,
The answer of the support didn’t answer to my question and resolve my problem.
The video they sent me show how to add collection in a “list collection page”. I already know that.
What I what is create few pages like that (“list collection page”). Create few “list collection page” and add the collection I want to each of them.
For example, I would like to create a page called “women clothes” and on this page put a collection of dress, a pants, a collection of shoes, etc.. Then create again another page called “men clothes” and on this page put a collection of pants, shoes, etc..
Your video just show a page already created and you put on it collections. But how to create few page like that ?
Many thanks for you help,
Thank you for clarify, we will forward to our team.
After your explanation, the feature you want is not available in theme.
Shopify doesn’t support this feature to add pages and customize you want, all need to do in code. This feature may be released by Shopify in later this year so we are also waiting.
If you need the page you want, please send us design and we will estimate. Please help us forward this message to our support team. Thank you
how to remove Vendor in collections page? thanks
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
have been sent email. not get reply.
48 hours have been gone, why still not get reply, tell me here, how how to remove Vendor in collections page by myself. ASAP. now.
Your email was sent yesterday not 2 days ago. Please see our time frame of support here: http://prntscr.com/pb6ttn
And we don’t guide code: http://prntscr.com/pb6uto. We asked you to provide us staff account but you don’t want, you said you can edit in code but please note that if you make any mistake in code, your website will be down or it breaks the layout. Thank you
Luxwatch theme not displaying product pictures. My store image size is 1000×1400
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Hi, is it possible to reduce the product image in the product pages?
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
ella news letter pop up (initial sign up form) we noticed that after a client X’s the pop up it keeps coming up consistently – is there a way to prevent the sign up form from popping back up after a client X’s the newsletter sign up pop up?
Hi, you can setup at here in theme setting: http://prntscr.com/p9rd7h
And the popup will appear again after the time you setup
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
I want to purchase this theme but in Online Documentation i can’t see the image or screenshot you have provided { console error message “Failed to load resource: the server responded with a status of 404 (Not Found)” } , before buying this theme i want good documentation for good development of Shopify website .. please help me to get documentation with images.
Hi vaibhav_00
Sorry for this issue. We will re-upload document for theme soon. It is caused by problem of our server
Will update you when it has been solved.
Thank you
Hi vaibhav_00
Thank you for your waiting. We re-uploaded our document and you can read at this link: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/documenter-cover
Thank you so much
Thanks for your Quick response i will 100% sure buy this theme….. but one more question, on Custom Product Tab can we use multiple custom product tab and change the name of that tab.
There is only 1 available custom tab on Ella theme. You can use the same content or different content for product. You can change the name. If you need more dynamic tabs, it will be custom work. If you need static tabs, we will adjust for free
Hello,
My name is Sajjad from RTL-Maker . net
Are you have some themes or plugins that have no RTL support yet?!
But you have some customers that have RTL language (like: Arabic, Persian, Hebrew, …) and need RTL support for using your themes or plugins.
We have a service for adding full RTL support to your themes or plugins. Just look at our website at rtl-maker . net
Best Regards - Sajjad
Hi, sorry for our late response but at this time, we already made RTL version for our main theme. Thank you so much
Hi, favicon does not appear on my website. Can you help me please: www.olifenatural.com
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Can you have multiple languages for the checkout as well?
Hi egillb,
Shopify only allows to use 1 language for checkkout page at this time. Thank you
Hi, great theme that I am considering buying. Is the dynamic filter (i.e. options get refreshed as you choose an option) included free of charge in this theme ?
Thanks
Hi rup_ghai,
Thank you for your attention to our theme. The Filter of theme is included in theme. It uses Filter by tags, and the structure is AND.
Thank you
Is demo content available for this theme or not?
Demo content will not include in theme. You cannot use our demo content for your website. Thank you
I have several questions. I already contacted support and awating for a response.
1. How to I remove the account login from the top navigation bar? 2. How do I install Snappt for Instagram? 3. How do I hide Paypal express checkout? I still want Paypal as a payment option but not until the payment portion of the checkout process. 4. I would like to use Searchanise as my search tool but the theme search still shows under the Searchanise.
I have emailed you from two different email address one is associated with this account and the other is tadaniboutique@gmail.com
This is a great theme so far but the support is a little slow.
Hi dpt1880,
We replied back to you. Sorry for late response but all of your emails will be reviewed and checked carefully. However, based on the number support tickets and the nature of the request itself, the response time can be up to 1-2 business days. Thank you for your understanding
How can I have sorting toolbar price filtration in my sidebar, e.g (price, low to high, price, high to low) without mentioning in product tags. Basically I want that sorting in my side bar without mentioning tags in individual products.
Hi jaffri,
Could you please send us an email to support@halothemes.com with more detailed about your question if possible. Our technical team is glad to support you. Thank you so much
support helped me remove the zoom when hovering on product image by accident i made it return can you plz help me remove it again i emailed you but havent received a response
We replied to you
Hi, my customers always select wrong viriant while ordering, I think it’s due to the ajax feature, can u fix this? Thank you
We just received your email and will get back to you via email. Thank you so much
Hi! How can I change the “continue browsing” link on the cart page? It goes to ”/collections/all” but I need it to go somewhere else. Thanks!
https://pasteboard.co/IxZH2ey.pngYou can change the URL in Theme Settings -> Cart
But this option is only available in newest Ella source which has been updated. So if your setting doesn’t have this option, please contact us directly to our support email: support@halothemes.com, our technical team is glad to support you. Thank you so much
I really don’t have to wait for this one. Could you please point me to the piece of code I need to modify to make this change?
Hi,
Sorry but the change is not simple, it needs to write and change in many files.
We already have access to your store but don’t know what theme source we should work, please send us an email to support@halothemes.com with the name of theme source you want us to work with. Thank you
Why does this theme get such a poor score from GT Metrix? Any plans to improve this?
Hi jsalmont,
The reason why of low performance score on Gtmetrix is because our demo only has a few of products but have to show and repeat the same images on many products.
http://prntscr.com/p7j9usYou can see the report saying that: The following resources have identical contents, but are served from different URLs
We don’t have enough sample product resource to upload into demo with 15 homepages.
It is just about image, when install into your website with your own images, all of them are resolved.
Also, you can see the loading speed score is very good. Our theme is optimized well for code
For any further technical requests, please contact us directly to our support email: support@halothemes.com, our technical team is glad to support you. Thank you so much
Pre-Purchase Questions:
What all comes with the theme?
- Do we get all the child themes?
- Do we get all the demos?
- Do you have a ticksy page for support or email only?
- Do you have video tutorials/documentation on Youtube or elsewhere?
Hi sagsheok,
Thank you for your attention to our theme. Answer for your questions below:
- You will get all of child themes for free when you purchase our Ella main theme. However, please note that our theme is single domain use, you just can use 1 of them for 1 store.
- Yes, you get all demos
- You can contact us directly at support@halothemes.com
- Here is our online documentation of Ella: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html
Thank you so much
Hi, When I go to download the latest, it only give me an old link to Ella 1.0.0. https://www.screencast.com/t/I7lR9xZ6Pb How do I get latest update?
Thanks, Pavel
Hi Pavel,
You just need to download Ella 3.0.0 in the image you sent us, it is not Ella 1.0.0
The latest source you get when you download is the newest source. Thank you
Thank you for updating the link :))
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