185 comments found.
Hi, Is it possible to change the breakpoints for the responsive system with the Backoffice ? For example for my iPad which has 1024px screen, it’s showing a responsive menu but I want the desktop menu. Is it possible to do that easily ?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Bought your theme and found it to be really great and works as smoothly as expected. The only issue i came across, it was the limited available fonts to select from. Is there any way to add more google fonts there? Thank you
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
hi, had to delete the theme due to a redirect on wp couldnt fix, could you help as i cant now install the zip file. any help ??? really urgent please
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I can’t contact you anymore, because of expirering of the support, so need to do it this way.
Hello,
I can not find wpbakery licence code in al the documantion of your theme. Can you help me on this one?
Greets,
Iris
HI,
Remember that you can also contact us through this form for any technical informations : https://support.nicdark.com/support-expired/
Have a good day Bye
Uhm maybe you can reply on message that i have send through your system 2 days ago????
Hi,
we have received your request, the dedicated team will reply to you as soon as possible.
Bye
Hi,
It would be nice to have a changelog on the item details page at the bottom.
Hi,
you can check them on the theme documentation, however for any problem please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
Have a good day Bye
Hi I purchased your theme last year and the support ran out, but there never was a code for wp bakery – so now I cannot update the plugin – I re-downloaded the files but could find no code. I don’t need support for the theme (it’s great!!) but don’t feel I should have to pay for more support to get a code that should have been supplied. Or do you not supply the code for wp bakery – is this a separate purchase?
Hi,
since your support is expired please try to contact our dev through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
I have re-purchased another 6 mos of support (after it had expired). I’ve used my original login/password to enter a ticket. Will you see it, or doI need to re-register?
Hi,
be sure that you have already registered in the forum ( by clicking on the “register” button at the top right of the screen ) and that you have fill all fields during the sending ticket procedure ( included the “forum” field where you have to select the theme that you have purchased ).
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye 
I have already entered a ticket- does that mean I’m still registered? I used my original login/pw- it let me enter a ticket. Does that mean you see it?
Thanks
Hi,
yes sure you are registered and we have received your ticket. The dedicated team will reply to you as soon as possible.
Have a good day Bye
I’ve bought this great theme a while back but have to rebuilt my page (because some problems at my hosting). But my support has expired.
The issue I’m having is that my marker is not showing up on my intergrated google map. I’ve had this problem the first time I used the theme and asked for your help on this issues. You gave me a quick solution but I can’t remember it.
I hope you could help me with this small issues.
Thank you in advance and also for this great theme.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I understand but because my support in expired I was hoping you could help with this issue because you already anwsered this one while my support was still active. But I can’t find the answer you send me then.
Hi,
all tickets already opened are always available on our support account. It’s not a problem if your support is expired, simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” -> “Topic Started” and you can see all open tickets.
Have a good day Bye
Hi, about downloading the theme. If I need to reinstall my original website, can I download it again? If it’s the same site, just a reinstall? If I do, will I be downloading the latest version of this template or the original version?
thank you.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Sir, this is not a SUPPORT question. It is a DOWNLOAD question. I have ALREADY PURCHASED the product. For me to have to pay 36.75 for you to answer this question is ridiculous!
I would like to know if I re-download (which I’m allowed to do, the link is active). What version are you giving me- the same one I originally downloaded or the latest version.
This is NOT a support question, so please answer my question.
Thank you, Cathey
Hi,
Sorry I didn’t see that your support had expired and that you can’t open a ticket. Usually we handle all the simple and difficult questions in the support forum in order to manage the work in the best way possible and offer a better service to the customer.
Every time you download the theme from your account you will download the latest version available.
Have a good day Bye
Thank you so much for responding!
I need more help on this download question. I have downloaded the template again and reinstalled my site. However, the version of the Theme is still showing 1.1. What is the latest version, or can you recheck your answer to my question about the version that should be downloading.
I’m am looking for the latest version of the template (one that has been updated with the latest patches, etc. Some of the plugins are in need up updating and this is my reason for needing the latest version.
Please help me to get the latest version of the template.
Thanks, Cathey
Hi Cathey,
if you have downloaded the 1.1 version means that the 1.1 version is the latest version. Every time you download the theme from your account you will download the latest version.
Have a good day Bye
Hi,
Just a little question please, is there a way to add the Google Analytics code? And, if yes, in which section I can do it?
Thanks.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello,
I would like to purchase this theme and I would like to know if this theme can be customized in terms of palette of colors for the whole page. And to change typography?
Regards
Hi,
thanks for the interest.
Yes sure you can change the colors and typography as you want according to your needs.
Bye
I just tried to install this theme and I get an error
“Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.”
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I just downloaded the template and install but fail. This is what shown to me—>> Warning: Error while sending QUERY packet. PID=14401 in /home/ayuryogamayi/public_html/wp-includes/wp-db.php on line 2007
Warning: Cannot modify header information – headers already sent by (output started at /home/ayuryogamayi/public_html/wp-includes/wp-db.php:2007) in /home/ayuryogamayi/public_html/wp-admin/includes/misc.php on line 1196 The link you followed has expired.
Please try again. >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
I did go to http://support.nicdark.com/, when I enter my purchase code, it leaves me no choice to proceed open a ticker unless I renew support (which means I need to pay more again). This is very not fair to the customer if the template itself has errors and not being updated fully. I do not want to feel being cheated buying this template. Can you explain?
Hi,
be sure that you have already registered in the forum ( by clicking on the “register” button at the top right of the screen ) and that you have fill all fields during the sending ticket procedure ( included the “forum” field where you have to select the theme that you have purchased ).
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
Good day. When will this theme be wordpress 5.2 compatible. I’m using this theme and updated wordpress to 5.2, now its broken.
Hi,
the theme is already compatible with the latest wp version.
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Have a good day Bye
Thanks for you prompt response
Hi! I have a presale question. Does the theme (yoga center demo) also include the pictures? Thank you
Hi, thanks for the interest. Yes, sure! All images are included in the theme. Have a good day. Bye
How can I active WPBakery Page Builder? I have purchased this theme (Beauty Pack). But now, i have trouble with page builder, it not work. it said need to active. pls show me how to active? Thanks
Hi,
you don’t have to activate the plugin, you can use it without activation.
However for any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello, is there a changelog page or document to look at with dates of change?
Hi,
thanks for the interest.
For logs information to ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Could you please design another About-Us page template? Because all demos have the same style.
Hi,
you have a lot of pre-made pages that you can use.
However please for any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi there! I like this theme, but I have a little problem. I want put the logo, but It doesn’t appear. If I put the “header 3” or more, It appear, but the position is right and I want left. How can I do?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Yoga Demo settings -(TXT Files) are not importing? Import Empty textarea, please paste your export options
I pasted in 1 by 1 your txt files
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
