244 comments found.
Hello, I noticed that I could not translate the Advanced Search widget (tmpmela-advance-search.php). I am using a special language so I cannot translate directly in the file, can you help me? Thank You!
Yes, Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team guide you about all your technical question or issue.
Please support my ticket: #25596
OK thanks, We have assigned your ticket on first priority.
Can the charger icon be removed?
Yes, You can do any customization work with theme layout. Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team guide you about all your technical question or issue.
i wanted to purchase the theme but decided to first check the preview…...i have spend over 15 minutes the theme preview has not opened, hope this will not affect someone business if i purchase it because if a client see you advert on facebook and click on purchase items and website did not open with 3-5 seconds its a big problem…
Hi, Thank you for the review. The Preview demos are not optimised and also running on low configuration server, so it takes time to load preview.
Hi, I want to disable preloader, who can I do that ? Thanks !
Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team check it all your theme related bug. We provide six months free support to any theme related bug.
I want to buy 2 copy,how to ?directly purchase 2 , no number change?
Hi, Thank you for your interest to buy. You have to buy one after another as two different orders. It does not allowed Quantity change. Thanks!
get it. i found there are many problems in comments,so how many days will you allow to refund?
Yes, If you are not satisfied with theme and services then you will get refund amount. But we provide six months free support to any theme related bug. Also provide theme installation service is free.
The KARTPUL-Multipurpose WooCommerce Theme by Templatemela is really wrong. It’s a huge crap with lots of bugs. I got hooked to it because it was attractive but got to know it contained lots of bug. Even though their customer service is swift the code is really wrong plus they just kept inputting all sorts of malicious scripts the tables in my database. And when I changed my password and gave a secondary pass they stopped support. Each time I insert a new section after a first section with a carousel and update, the carousel stops working and does not take effect when published. And they are aware of this and until this moment they have decided to stop support. I want envanto to ask the author to return my fund if they can’t salvage the issue with the improperly written code of a template. Worst of all they don’t have a good support channel like via chat phone call etc that makes the process of support seamless and easy. Please, envanto I need my funds so I can buy another theme. Moreover these guys have made my website shutdown for over two weeks now and made me loose money. So the best they can do now is return my funds.
We apologize for delay update in your ticket because of today national holiday in India. We will fix all your theme related issue and help you for any technical question or changes. Please do not hesitate to contact me, You will get 100% satisfaction with our theme and services.
I have lost patience for that already. 2 weeks is enough for it to be resolved but you couldn’t and I going in circle. My website have been down for a long period and I am sure you know what that means. The theme is not working and the bug related issue is out of this world. I appreciate your efforts. I am sure the envanto team have reached you by now concerning my resolution. Thank you
Our technical team working your store for fix all your issue and if you are not satisfied with our theme or services then you will get full refund amount.
Hello, First great work i love it. One think please, how can i disable the “Shop by Category” ? i whant to use only the clasic menu.
Thank you
Thank you. Yes, Possible to do any customization work with theme layout. Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team guide you about all your technical question or changes.
Hello, I want to buy the topic, and would like to ask if it supports Bulgarian language?
Can I add a product selection filter to this theme?
i want install demo ? is it possible ?
Yes, After the perfectly install theme your store will look same as our demo store. In theme package included same data. Also this theme fully support to multi languages.
Can I add a product selection filter to this theme?
Yes, This theme fully support to wooCommerce all default features and plugin. https://docs.woocommerce.com/document/woocommerce-product-search/widgets/product-filter-categories/
Do I want a quick view removed?
Yes, Possible to remove/disable quick view. And please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team guide you about all your technical question or changes.
Hello, looking for a response that support has started or will be started – Ticket 24639
OK thanks, We have assigned your ticket on first priority so you will get update very soon via your ticket.
Hello I use another language. Does the language file have po File in the language folder? Support Rtl?
Yes, This theme fully support to RTL and PO file included with theme package.
I contacted this guys for over two days now up till now they haven’t done anything to resolve my issue. #24595 #24594. This are the two support tickets that I have entered and yet no response
Ok, We have assign your ticket on first priority so you will get update very soon via your ticket.
Okay, I hope it will be resolved asap as you just stated.
I have sent the details you requested, I hope you got it?
Yes, You will get update very soon via your ticket.
The KARTPUL-Multipurpose WooCommerce Theme by Templatemela is really wrong. It’s a huge crap with lots of bugs. I got hooked to it because it was attractive but got to know it contained lots of bug. Even though their customer service is swift the code is really wrong plus they just kept inputting all sorts of malicious scripts the tables in my database. And when I changed my password and gave a secondary pass they stopped support. Each time I insert a new section after a first section with a carousel and update, the carousel stops working and does not take effect when published. And they are aware of this and until this moment they have decided to stop support. I want envanto to ask the author to return my fund if they can’t salvage the issue with the improperly written code of a template. Worst of all they don’t have a good support channel like via chat phone call etc that makes the process of support seamless and easy. Please, envanto I need my funds so I can buy another theme. Moreover these guys have made my website shutdown for over two weeks now and made me loose money. So the best they can do now is return my funds.
We apologize for delay update in your ticket because of today national holiday in India. We will fix all your theme related issue and help you for any technical question or changes. Please do not hesitate to contact me, You will get 100% satisfaction with our theme and services.
I keep getting an “Error: Wrong export slider file format!”. Each time I try to install the “tmpmela_homeslider_layout8.zip”. And I am losing my patient already because I trusted you guys that were why I paid for an extension of 12 months straight.
And why do I get the supported button on my comment when I have not been supported… Hmmmm Please, can I get my money back because I have sent a support ticket for two days now and no one have responded…
Having read through all of the comment in the comment section, I realised you keep asking people to go to the support link. Now, what will you tell me that is actually coming from your support channel without any help after about 2 days
24595 #24594. This are the two support tickets that I have entered and yet no response
We apologize for delay reply from support system. Can you provide your ticket ID? So we can assign your ticket on first priority and give you update within few minutes.
Infact, I created 2 tickets, hence #24595 and #24594
Yes, You will get update very soon via your ticket.
Hi, is this theme support “WooZone – Amazon Associates Bundle Pack” plugin?
Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team help you about all your technical question and extra store requirement.
i am waiting for your reply
Thanks, You will get update very soon via your ticket.
Is it lifetime free update?
In our theme price included six months free support to any theme related bug. Also possible to buy with 12 months support. And Yes, You can download future update theme package for life time.
Hi, is this theme multivendor theme? or can I use as multivendor site? or Can multivendor create a store to sell their product?
Yes, This theme fully support to multivendor plugin. You can use WC Marketplace.
Hello, I want to make the Logo bigger than now and I can’t.No matter how high the resolution of the Logo is, the size does not change.You can help me in this regard?Thx,
Yes, Please submit a ticket with all your details https://templatemela.freshdesk.com/support/home so technical team perfectly adjust your logo with theme layout.
Hello I am looking at getting some more information before purchasing this theme. Do you have an email that I can reach out to you at?
Yes, You can submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team guide you about all your technical question, or directly email us on support@templatemela.com
full support elementor?
We have used WPBakery page builder plugin with theme layout and our upgraded theme package available very soon for support Elementor plugin.
i’m waiting
Ok Thanks.
Hi, is there dummy content to install??
Yes, Sample data included with theme package.
hi i would like to change the the menu color ( Shop By Category ) background
Yes, It’s possible to change color of theme. Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team help you about all your technical question or changes.
