77 comments found.
Good day,
My developer is struggling to make the menu be mobile friendly. If you visit www.okuhledigital.co.za on an iphone or any other mobile phone then try access the menu you will see that the menu is missbehaving. What can he do to make the manu work as it should ?
Hello
You can send your wishes to email support: shthemewp@gmail.com
We will setup help you
Thank you
Hi there, How do I contact support for this theme ?
Hi,
I have installed your theme in the website at: http://thulyacloud.com/
Even though I imported the sample data it is still showing like a blog and not as a web hosting site as in your demo theme.
(1 Can you pl help this to setup properly? I want the site to look and function exactly like http://shtheme.net/demosd/hostpro1/
http://thulyacloud.com/wp-login.php Login: cloud Pass: TlyHelp2019 (2) Also I want this to be integrated with my existing whmcs located at: http://thulyacloud.com/whm/ Can you pl help to set this up or let me know how to do this?Your help is much appreciated,.
Thanks and regards, Diwakar
Hello
Please send your problem + item purchases code + WP admin + FTP account to email support: shthemewp@gmail.com
We will help you
Thank you
Could you add a log section on the item details page, with the dates that the changes were released? I would like to understand how often you’re realising updates before I purchase.
Do we have 30 day trial for hostpro theme. also when checked the mobile score google pagespeed insights for your demo site-http://demo.sreethemes.com/hostpro/demo/ its found less . so if we are using it can we increase it further ? please provide a reply.
We are interested in this theme please give a reply as I posted it 5 days ago.
Hello Dear, I want to purchase the theme, but i have a question can i change prices or not ?
Hello
You can change it easy
Thank you
is this compatible with Elementor Page Builder? I would like to animate some sections with it
Hello
We will update Elementor in next time
Thank you
hello, did you get my email that i sent you few days ago, whmcs pages are missing, clients cannot order anything, i send you screenshot of other issues. hello, i upload my logo, it does not show on front page, i deleted your logo, i put mine but your logo is showing.
i am unable to customize footer, on left panel, i click on appearance, then customize, page keeps on loading non-stop. i send you a screenshot.
where is the WHMCS plug-in or should i download it myself.
i send you my logo so you can upload it for me.
If i find more issues, i will let you know
thanks.
Hello
Please send your problem + WP admin + FTP account to email support: shthemewp@gmail.com
We will setup for you
Thank you
themes is working well
notworking page setting! not working live edit! i can not edit links! many probem i get
Hello
Please send your problem + WP admin + FTP account to email support: shthemewp@gmail.com
We will setup for you
Thank you
VG Form Domain pricing its not working i can not edit (customize) tht so there is wrtng english text i have to chng and and need to put own domain search link!! Can i get help?
https://youtu.be/fSswE7iTw8UHello
Please send your problem + WP admin + FTP account to email support: shthemewp@gmail.com
We will setup for you
Thank you
Hello!
Im running porto on my website. When I activate the theme. I get white page.
What to do please?
I have already sent information to your email about my issue, I have not yet get any replay?
Hello
Please send your problem + WP admin + FTP account to email support: shthemewp@gmail.com
We will setup for you
Thank you
i want a refund, after weeks back and forth with errors, bugs, non-responsive, theme is still not working, bakery not working so very difficult to customize theme, i am tired of this. i dont want to deal with support anymore. i put a refund request
, I want to get a redound I wont be using your theme , there has been nothing but problems and it hasn’t been fixed since last week I have been back and forth with your guys it takes days to get a response which is a question . I don’t have time , I already hired a web designer to develop website from scratch so I don’t need this theme anymore .
I use this template now and it is working fine. To get the WHMCS worked is to navigate the WHMCS folder into templates in WHMCS. So once you open the WHMCS theme folder (Template) you see “hostpro” drag and drop that folder into the WHMCS template folder (WHMCS) and select it from WHMCS admin panel. For me it is working very very fine 
Hello
Have you bought this theme?
Thank you
Yes I did.
I have the HTML version
So sorry
This is WordPress version
Thank you
Yep, i have the HTML version
Hi, I am not successful in completely installing the theme through envato plugin or upload. I get an error ID not authenticating but it installs the theme but nothing works, the one click demo states Warning: This plugin has not been tested with your current version of WordPress.
Woocommerce is not compatible and the WPBaker is not activated due to not being licensed. Do you have an updated version that works with the current WordPress? if so please release it, I have wasted 24 hours and three emails to support trying to get this theme to work.
I watched your install video, and followed along till I get the error installing the widgets Sorry, this file type is not permitted for security reasons. and internal server error with content import. I would appreciate your help in getting this installed.
Hello
Please send your problem + WP admin + FTP account to email support: shthemewp@gmail.com
We will setup for you
Thank you
Hi, I can not get the demo import to work, nor the WPBakery to work says I have no license but it is included in the theme.
Hello
Please send your problem + WP admin + FTP account to email support: shthemewp@gmail.com
We will setup for you
Thank you
Hi does this template include all the images ???
Yep
This template include all image
Thank you
I purchased this template but I’m really not happy with it the way it works . I worked with many templates/themes but this is the hardest one . I really would like to get money back
Ok I see the problem looks like the visual composer is not working on the back end . I can only use it on the front when I view the website , that is the reason I’m so confused , i check some videos and I see it should work in the back end when I create or edit page but I can’t it doesn’t show only code shows up.
why would that happen
Very frustrating . I started from scratch again and reinstalled theme , now the new problem is that the visual composer shows up but after I create stuff with it it despairs after I publish it .. So it is not working.
Hello
Please send your problem + WP admin + FTP account to email support: shthemewp@gmail.com
We will setup for you
Thank you
Thank you for fast reply I sent you the email with the info.
i see this support is no good, how much money you want so i can get help, i already send 4 emails explaining the problem. if you test the login plugin which i did not activate because there is an error, you will see issue, you dont look at website, i install the theme, i need to import install data, if you looked at website you will see missing files, you are the developer of the theme, you tell me. the first email i sent you, there was no replied for 7 days.
the login plugin has error, activate it so you will see
whmcs is missing
what plugin do i need to import data, website is blank
i send you error problem in my last 4 emails.
Notice: Undefined property: Wp_Custom_Register_Login_Loader::$shortcodes in /home/abgelh6/public_html/wp-content/plugins/wp-custom-register-login/includes/class-wp-custom-register-login-loader.php on line 96
Warning: Cannot modify header information - headers already sent by (output started at /home/abgelh6/public_html/wp-content/plugins/wp-custom-register-login/includes/class-wp-custom-register-login-loader.php:96) in /home/abgelh6/public_html/wp-login.php on line 423
Warning: Cannot modify header information - headers already sent by (output started at /home/abgelh6/public_html/wp-content/plugins/wp-custom-register-login/includes/class-wp-custom-register-login-loader.php:96) in /home/abgelh6/public_html/wp-login.php on line 436
Hello
Please send your problem + WP admin + FTP account to email support: shthemewp@gmail.com
We will setup for you
Thank you
I did, i sent all my log-in credentials by email for help.
check your email
my web site is down ,i purchase this theme ,this theme has some issues .i like to get my money back .i waste my time and money .
Hello
Please send your problem + WP admin + FTP account to email support: shthemewp@gmail.com
We will setup for you
Thank you
i think i got it the only thing can’t change theme color
i puchased theme, there is major errors with login plugin which i do not activate, and some plugins are missing witth package, no whmcs, i send email shthemewp@gmail.com, no response for 6 days, i do not see support portal on your profile, theme is blank, do not see how to import data, if there is no help, i want my money back if theme issues is not corrected. there iis nothing in spam.
Hello
Please send your problem + WP admin + FTP account to email support: shthemewp@gmail.com
We will setup for you
Thank you