155 comments found.
Thanks & Regrads
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hi, my quetiosn: How to change the floating icon on the page? The original file: icon1.png. I want to use my icon but i don’t kow how to change.
Hi, I want to use my icon to change the floating icon (original: icon1.png) on the page. How can I do it? Please help. Thanks
best regards
Hi.,
Please send some screenshots / videos of your issue. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
Please see my issue: https://ibb.co/wyQ7vws
regards
Hi.,
Get into wp-content\themes\dance\images and replace the to-top image with same name (icon1.png) https://prnt.sc/kro9j7Ratings!!
Thank you for giving us this opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever 
Please take one minute to share your feedback by clicking on a rating, click the below image to rate our theme:
Thanks in advance.
Regards., DesignThemes Support.
Hi, when i go to customize my theme, it keeps saying oops something went wrong, please try again later.
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
sent
Hi.,
It seems working fine Dashboard / Appearance / Customize and refer this – https://prnt.sc/qff5jn
So please be more specific on your query with some screenshots/videos. So that we can get a clear view and help you asap.
Regards., DesignThemes Support.
is it possible to change purpe color from all website to another color (background, images, icons, etc)?
Hi.,
Thank you for the interest in our theme and for contacting us.
Yes, you can change the theme of skin color with your own skin. We will help you to make the skin.
https://prnt.sc/q61g9d https://prnt.sc/q61gfp https://prnt.sc/q61hw6 https://prnt.sc/q61ijrAfter adding the names into the site-skin.php file then go to Dashboard > Appearance > Customize > Site Skin > then enable the Predefined Skin option to YES and select the skin as per your needs.
Note: You can not change the icon colors. we have designed the icons as an image for the theme design purpose.
https://prnt.sc/q61j8u https://prnt.sc/q61k9m https://prnt.sc/q61kmcIf you have any other queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi, Just purchased theme and menu and footer displaying incorrectly after demo install.
Hi.,
Thank you for contacting us.
Kindly, mail us your site credentials immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can check and have a clear look from our end.
Refer:http://prntscr.com/mkev23
WordPress admin login (Domain Name, Admin username, and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., DesignThemes Support.
sent
Hi.,
Thank you for the details.
We have fixed the issues and installed and activated all the latest versions of plugin files and make the required settings. Please have a look at your site.
https://creedentertainment.co.za/If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us this opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, click the below image to rate our theme:
Thanks in advance.
Regards., DesignThemes Support.
Hi, The theme is still not installed properly, the image carousal with hip hop, break dancing, ballet, tap dancing etc has the text far too low (not like the example. I would also like to know why when you change the themes primary color, the enroll now options right at the bottom bug out and look so bad.
Changing the primary color should also change all the purple on the website to the color I want Correct?
Hi, Thanks for the feedback, however I think the theme is still not installed correctly. The text on the image carousel with hip hop, tap dancing, ballet etc is far too low.
Also I’m assuming like every other theme If I want to change the purple on the website I jsut change the primary color, but it doesnt change it in my case and also bugs out the bottom section of “Enroll now”. You will see the animation is weird.
Hi.,
Changes has been done. Kindly check it.
Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
Hi Guys, thank you for your efforts. but there are still things buggy. I wish I could send screen shots, but the image carousel has the text peaking our only half way, its unreadible. I havnt even made changes yet, I just want the theme to look like the demo for now,
Isn’t there one color change to make for all the pruple? That is clearly the primary color of the demo content website. How Do I make it all another color?
Hi.,
1) We have checked with the different resolutions, it seems carousel has the text loading properly. Not able to find any issues, Kindly send the screenshots if possible, we will check and get back to you. Also let us know in which device & browser you are getting such issues.
2).Get into Dashboard > Appearance > Customize > Site Skin > and Change the Primary color Kindly refer the screenshot – https://prnt.sc/pnwni4
Regards., DesignThemes Support.
Hi How to download demo content?
Hi.,
Thank you for the interest in our theme and for contacting us.
For the purpose of demo content import, we have used the “Unyson” plug-in to import the demo contents.
After Install and activate the theme. Then install and activate all the required and recommended Plugins, then you can import the demo content via unyson plugin.
Refer: http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
We have offered a set up service as free of cost for basic installation and import the dummy data.
If you are looking for basic installation and setup only means we can able to help on this free of cost. Just purchase the theme then send us your site credentials. So that we can import all the dummy data and make the required settings for you.
If you have any other queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi. I `ve purchased your theme and i have issues in footer. It appears like http://prntscr.com/p23fas. Any ideas ? Thanks in advance
Hi.,
Thank you for contacting us.
Kindly, mail us your site credentials immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can check and have a clear look from our end.
Refer: http://prntscr.com/mkev23
WordPress admin login (Domain Name, Admin username, and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., DesignThemes Support.
Hi..,
Please send us the WordPress and FTP credentials of your website. We will have a look at your issue and fix it ASAP!
We are not a elementor support.
Hi. I `ve purchased your theme. Is it possible to overlay the Slider Revolution slides with header elements as logo, custom image with link and menu in mobile version as here http://newsite.madhura.ru/. Many thanks, Andrew
the theme looks good. Can i upload music/audio/video files to the pages.
Hi..,
Yes, Its possible. You can use music/audio/video in pages.
Regards., DesignThemes Support.
Hello, My license to activate the layer slider and bakery doesn´t work this is my purchase code. 05bbb75e-afa8-4e2f-a934-d83e0488b2b8. Thanks
Hi., Thank you for contacting us.
Your Plugins are already active. No need to enter the license key to activate the plugin files. The theme purchase code won’t work in plugin activation the purchase code only for the theme not for the plugins.
Kindly refer the below link and video for how to get updated plugins.
http://support.wedesignthemes.com/knowledge-base/how-to-get-updated-theme-premium-plugins/ https://youtu.be/Mrt2hfiyW_QWatch the following video to update the WPBakery Page Builder plugin.
http://recordit.co/sNbLDJYl76 http://recordit.co/Vx42KTBwrwPlease follow the instructions in the below knowledge base link for how to update the plugins.
For Ex: Layer slider
http://support.wedesignthemes.com/knowledge-base/how-to-update-layer-slider-plugins/Video: https://www.youtube.com/watch?v=2vyZrLu7gb8
Note : You can always get the latest version of plug-in files from the following link ( http://support.wedesignthemes.com/updated-plugins/) as we mentioned in our KB.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hello, I am presenting problems with some sections of the site when I want to modify texts.
Domain: www.escueladebaile.com.ar
Section Home Advanced Carousel When I want to modify the texts from Edit with WPBakery Page Builder. It breaks.
Another query on the counting number icons. I would like to change the numbers by word. How can I do that?
Hi.,
1 ) Kindly, send us video ( about your issue when you have met this issue ) your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
2 ) Sorry , it is not possible .
Regards., DesignThemes Support.
i cannot install tghe demo theme, the page is totaly empty with this message : BONJOUR TOUT LE MONDE ! Bienvenue sur WordPress. Ceci est votre premier article. Modifiez où supprimez-le, puis commencez à écrire !
i cant do anything with this, too much work to get your demo version can you help ?
Hi.,
You have to import our demo , so kindly refer this link for how to import our demo – http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
Note : It will completely remove your current content .
Regards., DesignThemes Support.
thanks but the installation failed The execution failed. Please check error.log
please help
Hi.,
If you are looking for basic installation and setup then send us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can imported all the dummy data and make the required settings for you.
Regards., DesignThemes Support.
thanks i just sent you the details
Hi.,
OK , Thank you .
Yes , we have received your mail .
Regards., DesignThemes Support.
still no changes and no replies 24h after… very serious…
still no news… almost 48h later
Hi.,
We have already asked your Domain name on JULY 19th – http://prntscr.com/oi9anu via your mail .
Regards., DesignThemes Support.
WICH I ANSWERED 10 MN AFTER
Hi.,
Sorry , but we haven’t received your mail . Can you please share your URL link here .
Regards., DesignThemes Support.
isralev.fr
Hi.,
We get the following error when we load the page.
” Not Found – The requested URL /wp-admin was not found on this server.”
http://isralev.fr/azar/wp-admin http://isralev.fr/wp-admin http://prntscr.com/oieachPlease send us the valid login details to check the issue and import the demo content asap.
We have sent the video to your mail for your reference.
Regards., DesignThemes Support.
i sent you login details by mail
Hi.,
We get “ERROR: The password you entered for the username Azar is incorrect. Lost your password?”
http://prntscr.com/oig4yvPlease send us the valid login details.
Regards., DesignThemes Support.
the password is correct maybe yoyu forgot the Maj
Hi.,
We get the same issue, Please mail us the details with the following format.
Domain Name : http://www.isralev.fr/azar/wp-admin/
Admin username :
Admin password :
What you mean by “Maj” ?
Regards., DesignThemes Support.
pffff gettin crazy… the details you already have…. look at the uppercase…
Hi.,
We have tried all the combinations. Please send us the details once again with valid details via mail.
http://prntscr.com/oivt1v http://prntscr.com/oivutv http://prntscr.com/oivvtyRegards., DesignThemes Support.
ive sent everything 8 h ago
i just sent everything again please make it work
Hi.,
We haven’t received your any mail from this mail ID azar.cohen@orange.fr .
Regards., DesignThemes Support.
sent again yesterday
??
Hi.,
Still, We haven’t received any mail from you. Please send us the details directly to support@wedesignthemes.com
Regards., DesignThemes Support.
sent again
Hi.,
Sorry for the inconvenience,
Please refer the video we haven’t received any mails from you. Please share your temporary login details here to cheek the issues. After that you can change the login details.
https://recordit.co/cc6cmeFvDERegards., DesignThemes Support.
the problems comes from you… im gettin really pissed off… find my mail on your support@wedesignthemes.com or i will ask for refund.
my mail is azar.cohen@orange.fr
i sent you on skype
thanks it works !!!
Hi.,
The issue has been resolved . Please have a look .
We hope you had a great experience with our theme and support, Please take one minute to share your feedback by clicking on a rating below.
Please visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmHoping for a 5 star rating from your end
Regards., DesignThemes Support.
I have just purchased and installed your theme and imported demo content but still there is some issue in the footer side . please kindly help , my site is http://stepz2rhythm.com
Hi.,
Sorry for the inconvenience ,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
I am attempting to replace the Events Pro widget with the MindBody Online widget but have absolutely no idea how to locate, delete and replace the Events Pro widget. Can you please help?!
Hi.,
Please be more specific about your query with some screenshot , so that we will help you better .
Regards., DesignThemes Support.
I would like to change the event’s calendar widget in the Theme, to the MindBody Schedule/enrollment widget, but, I do not know where within your theme in WordPress to locate the theme’s events/calendar widget, or how to replace it with the MindBody widget so that people can see the schedule and buy online on the website.
My site is https://californiagoldballroomdance.com and I would like to replace the events area with the MindBody Widget from here: https://www.mindbodyonline.com/branded-web-tools
MindBody provides it’s Widgets in the following format:
<script src=”https://widgets.healcode.com/javascripts/healcode.js” type=”text/javascript”></script>
<healcode-widget data-type=”registrations” data-widget-partner=”object” data-widget-id=”2d4930352bf” data-widget-version=”0” ></healcode-widget>
<script src=”https://widgets.healcode.com/javascripts/healcode.js” type=”text/javascript”></script>
<healcode-widget data-type=”enrollments” data-widget-partner=”object” data-widget-id=”2d5470952bf” data-widget-version=”0” ></healcode-widget>
<script src=”https://widgets.healcode.com/javascripts/healcode.js” type=”text/javascript”></script>
<healcode-widget data-type=”schedules” data-widget-partner=”object” data-widget-id=”2d9746452bf” data-widget-version=”1” ></healcode-widget>
But I have no Idea where to input this code where it will replace the events in the Theme??!
Hi Californiagold..,
If you are using “Events Calendar” plugin, Go to Dashboard / Plugins and deactivate “Events Calendar” plugin , then corresponding events calendar widgets won’t appear. (OR) Please send some screenshots regarding your queries. So that we can provide a exact solution for that.
Please contact third party plugin “MindBody” support team regarding your “MindBody widget” queries.
Regards., DesignThemes Support.
Hola! He adquirido el tema y tengo un problema a la hora de importar el “contenido demostrativo”. Me aparece el siguiente mensaje “The execution failed. Please check error.log” ¿Cómo puedo solucionarlo?
Hi.,
Thank you for contacting us.
Before installing the demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/Note : We have offer a setup service as free of cost for basic installation and import the dummy data.
If you found any difficulties to import demo content, Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
Note : Send us your error.log file as well.
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host, FTP Username, FTP Password)
Regards., DesignThemes Support.
He revisado todo lo que me dicen y mi hosting no cumple con algunos requisitos. Hay alguna otra forma de poder adquirir el contenido demostrativo?
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
Refer : http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host, FTP Username, FTP Password)
Regards., DesignThemes Support.
Gracia por todo! Ya he mandado todo lo que me pidieron.
Hi.,
Thank you for the details.
We have imported all the dummy data, installed and activated all the latest version of plugin files and make the required settings. Please have a look at your site.
https://pycdance.com/If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, click the below image to rate our theme:
Thanks in advance.
Regards., DesignThemes Support.
Gracias por todo!
Hi.,
Thank You.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, click the below image to rate our theme:
Thanks in advance.
Regards., DesignThemes Support.
Hi.,
Thank you for contacting us.
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
#main-menu ul.menu li.current-menu-item a { color: #FFF !important;}
#header-wrapper.light #main-menu ul.menu li a { color: #FF0000;}
.dt-sc-title.with-sub-title h3 { background-image: linear-gradient(to right top, #ff0000, #fc0032, #f30050, #e42168, #d1387a) !important; }
#footer .widgettitle:before { background-color: #fff;}
Note: You can change the colour value as per your need.
Thank you, we look forward to helping you!
Ratings: If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Hello I just purchased the theme, however I don’t see the space to enter the Purchase Code for the whole theme/plug in to be active. and yet the demo import section is empty.. assist plz
Hi.,
Thank you for purchasing our theme and contacting us.
Your Plugins are already active. No need to enter the license key to activate the plugin files. The theme purchase code won’t work in plugin activation the purchase code only for the theme not for the plugins.
Note : We do not provide license to any of the Plugins that come along with the theme. We just provide the copy of the licensed plug-in. You can just ignore that message in your dashboard. That message appears in your dashboard, you can get the latest version of plug-in files from us when there is an update.
Kindly, Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the latest version of plug-in files.
For demo import:
After Install the theme, you can simply activate the theme in dashboard > Appearance > Themes, here just click “Activate” button to activate the theme. Then the notification message will appear in your dashboard for install and activate all the required and recommended Plugins.
For the purpose of demo content import we have used “Unyson” plug-in to import the demo contents.
Note: Before installing the demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
https://www.dropbox.com/s/kakd6zmsc4kvxpa/dt_unyson.gif?dl=0 http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Video: https://www.youtube.com/watch?v=Zt33ypi2uno
Note : We have offer a setup service as free of cost for basic installation and import the dummy data.
If you found any difficulties to import demo content, Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
Refer : http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host, FTP Username, FTP Password)
Regards., DesignThemes Support.
Hello,
Buy the theme Dance, and want you to help me in two things I never found: (1) How can I eliminate the TOP (toTop) from the theme. (2) Can I install the theme in a “just click”? install the demo that appears in the live?
Greetings and thanks. (I do not speak English very well)
Pablo
Hi.,
Thank you for contacting us.
1) Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
#toTop { background: url(../images/icon1.png) no-repeat right bottom; }
Note: You can change the background image value as per your need.
2) You can easily import our demo via unyson plugin – http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can install the theme for you.
I purchased the theme.
How can I disable the jumping chic icon at the bottom right of the page that brings you to the top of the page? I have no need for it and its kinda distracting.
Also how can I change the background image of the top area for a newly created page? It just displays the name of the page in purple letters and the background is a gray rectangle that Im hoping I can insert a background image but don’t find how. Can you help?
thank you!
Hi.,
1) Get into Admin Panel > Appearance > Customize > Additional CSS > Pasted the below css code inside the text area > Save All.
To Change Image
#toTop { background: url(../images/icon1.png) no-repeat right bottom; }
Note: You can change the background url as per your need.
2) Please help us have a better understanding on it by getting back with any screenshot like references and also issues and along with WordPress and FTP credentials through the bottom right form @ http://themeforest.net/user/designthemes . We will have a look at your issue and fix it ASAP!
Thank you, we look forward to helping you!
Hello, thank you for your reply. I have sent you a message through the form you redirected me just now clarifying my issue. I’m looking forward to your reply.
Hi.,
1) Please remove Tag : http://prntscr.com/men6mc
2) Please refer the screenshot : http://prntscr.com/men7qw
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
.header-on-slider .main-title-section-wrapper { background: url(https://dance.dttheme.com/wp-content/uploads/2017/07/breadcrumb1.jpg) left top / auto repeat scroll; background-color: rgba(109,189,197,0.5);}
3) and 4 ) Please share issue url So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Hi there. The code you sent me didn’t work. The page still won’t display the header background image. Upon inspecting the page the background says: transparent. I sent you another message with screenshots but haven’t heard back. Looking forward to hear from you. Thanks
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Hello we bought the theme, but I see that carousel for testimonial doesn’t change to the next slide just manually how could work automatic?
Hi.,
Kindly get into the file path /wp-content/plugins/designthemes-core-features/shortcodes/js/shortcodes.js at line number 167 ( Approx ) there you can enable it .
Ref : http://prntscr.com/mdnxng
Note : Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes . so that we can move forward.
If you need your Purchase Code you may download it from your Theme Forest account > Downloads > choose the necessary product>Download>License certificate & purchase code.
Kindly refer the following links for getting clear idea.
http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/Regards., DesignThemes Support.
Hello I do this but doesn’t work, I’m trying to do the scroll with testimonial carousel type 6. And also with advanced carousel with icon boxes, select the auto animation and work, the problem is that change to fast and doesn’t exist a way to control the autoanimation, I hover the carousel, press in prev or next and still move the carousel.
Hi Hannieskinny.,
Confirm your purchase code through the right bottom form @ http://themeforest.net/user/designthemes so that we can check the issue.
Regards., DesignThemes Support.
