105 comments found.
Pre-purchase questions. 1st. Love this theme. Q1 – Will this theme require A LOT of customization to get it to look like the demo, or it is just basically me adding my own graphics & copy? Q2 – I want to be able to have event registrations on my site. Is there a way to do this in this theme or would I need a plugin or will this theme not accommodate that?
Hello,
Thank you for taking interest in our theme!
1. We have one-click demo import feature, you just need to import everything to get the complete demo content. Read more about it in our article:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older-
2. This theme doesn’t have an event module, and unfortunately, we haven’t tested our theme with any event plugin, so we can’t guarantee such compatibility.
Let us know if you have more questions
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Mikado Portfolio part of
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I have a single license. I changed the website where I want to use the theme but I see It doesn’t work. How I can manage my license Thank you
Hi there,
Please reach us at helpcenter@qodeinteractive.com with your purchase code and we will assist you.
Also, please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-New-Import-Module
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Hello, I want to hide the views and comments for each article. I’ve seen this comment for adding custom css: https://themeforest.net/item/buzzy-creative-magazine-theme/23594148/comments?page=2&filter=all#comment_22933212
It works, however it doesn’t work for post template ’’info on featured image’’.
have you got a fix for this at all?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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Hello, i’ve written multiple requests now to ticket #15362. Am I able to get a response to them? Seems commenting here is the only way.
Hi,
Support agent has been informed, your ticket will be answered as soon as possible.
Support
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Hello, i’ve just purchased this and it’s great! Is there a way to remove ‘nsfw’ from the header? It’s not an option I need. Can I change that to a different category?
Hi there,
To remove the NSFW label from the header, navigate to Appearance > Widgets > Header Extended Logo Widget Area and remove Buzzy Image With Text widget from there https://prnt.sc/qs6qgf. This will remove the NSFW icon from the header https://prnt.sc/qs6rn0.
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
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The demo is not working. Your server is down…
Hi there,
Thank you for reporting this.
We checked our demo and everything seems fine now. So please try to access our demo again.
Let us know if you have more questions
Support
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Hello! I got the theme and I have 2 questions:
How can I change the colors (menu and footer)? How can I put the featured image of the post inside the Title Area box above the post?
Thanks
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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Hi – great theme. I have installed it and imported the demo content, however, when i use the masonry home page the images are all squashed up. This happens in the demo content and when I add my own image.
Hi there,
Please submit a request on our helpcenter and one of our agents will investigate on this.
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Hey,
The theme looks great and I’m interested in buying the same. But I’d be honest, I don’t have any knowledge of coding. Can you help me in setting the Site up with everything ?
Thanks
Hi there,
Thank you for taking interest in our theme!
You don’t need any programming knowledge to use our theme.
We have covered everything in articles on our helpcenter . After you buy our theme, you can submit a request on the same link and contact our support agents for any question you might be having, or any potential issue you might be experiencing with our theme.
You can also see our theme’s documentation on this link: https://buzzy.qodeinteractive.com/documentation/If there’s anything else, feel free to ask!
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I’m trying to change the color of the mobile menu “hamburger” on my site, as well as the hover color of the search widget on the “header centered right” and they don’t change even when i put in a new color and hit “publish”. I need help.
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
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does this theme support RTL?
Hi there,
Thank you for taking interest in our theme!
Unfortunately, our themes do not support RTL. Which means that our dynamic custom shortcodes won’t be working well.
If there’s anything else, feel free to ask!
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I’m working on the Buzzy theme, and I used the plugin to select a grid style for use on a desktop. The desktop version of the site is still only listing the entries in a list style, instead of tiles. Can someone help?
Thanks.
Hi there,
Please submit a request on our helpcenter and one of our agents will investigate.
Also, please keep in mind that our agents’ average response time is 24 hours on weekdays.
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Hello is it possible in mobile version that the images without spacing ?
Hi there,
Please try adding this code to Appearance >> Customize >> Additional CSS:
@media screen and (max-width: 680px) {
.mkdf-news-item.mkdf-layout2-item.mkdf-item-space {
padding: 0;
}
}If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
Also, please keep in mind that our agents’ average response time is 24 hours on weekdays.
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the code no working
Hi again,
Please submit a request on our helpcenter and one of our agents will assist you.
Also, please keep in mind that our agents’ average response time is 24 hours on weekdays.
Support
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Greetings when i have 6months support, means i will spend 6 months to find the right site to get support ? 1. you go to the original mikado.ticksy.com and you get a >>> 2. The Mikado Support Center has been moved to our centralized support platform. 3. If you wish to submit a new support request, for all new inquiries please head on to our Help Center. 4. finaly you are at https://helpcenter.qodeinteractive.com/hc/en-us 5. you select your theme from the list …. and you end up at https://buzzy.mikado-themes.com/documentation/ That is the documentation .... this is a joke ? where is the forum , or ticket system or general guidance… Lets Make the Support System work, or i will need a refund …ASAP
Hello,
Thanks for writing in.
There is no reason for this kind of comment because you can find everything about our themes here > https://helpcenter.qodeinteractive.com/ There you can submit a new ticket, find desired theme documentation or just search our knowledge base with more than 150 helpful articles.
Screenshot > http://postimg.cc/m12ZV9zW
Please take a look at this article about it > https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center
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Thanks for your reply, but First why i should make an account with your system and try to prove that i’m the rightful owner of the specific theme. (mikado forums was automatically logged with your themeforest account the knowledge base is about all themes (300) and not a specific theme like my Buzzy. To make a ticket you have to make an account.
If you pick the BUzzy theme you go directly to documentation… this is not everything is there like the picture. Please make your system more friendly like mikado had.
i will make ./ account and start the ticket and inform the community about the specific theme
Hello again,
Please note that you need to have a purchase code of some theme so you could submit a new ticket. Also, note that our support forum is not a part of ThemeForest (Envato) site. We sell all our themes over Theme Forest site, but we provide support over our support forum at > https://helpcenter.qodeinteractive.com
As you can see in the following screenshot, there is 3 separate sections within our help center site > http://postimg.cc/cgcr9Srb
1. Documentation 2. Knowledge base 3. Ticket system
Here you can see our “Submit a request” form > http://postimg.cc/3WTvhLhB There you need to enter your purchase code, choose your theme, and submit a new ticket regarding any theme related issue.
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Will there be a discount offered on this theme soon? Interested in buying but can’t afford at this current price.
Hello,
Thank you for taking interest in this theme.
Unfortunately, we do not have any active discounts.
You can subscribe to our newsletter for theme updates, discounts, important information and new product info here → https://qodeinteractive.com/newsletter/?utm_medium=referral&utm_source=themeforest&utm_campaign=signature
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What are the Google Page Speed scores like for this theme?
Also do you help set this up to look like a demo? If so, do you charge?
Hello,
Our demos might appear slow, but this is only because we are showcasing lots of images with the highest quality. As such these images are not optimized and are making the load times higher. Also, our demo pages try to showcase all options at once, so you can see all the possibilities the theme could offer.
If you require some assistance or have any questions, you can submit a ticket on our support forum and our support team will gladly assist you → https://helpcenter.qodeinteractive.com
With a purchased theme, you will get 6 months of support.
Anyhow, you can try to follow these guidelines on how to import the demo > https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature
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Hi there, are there different options for the menu/header? At the moment the logo and the mini header are taking up a lot of real estate. I’d like the logo on the same line as the menu items. Is this possible in your theme?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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Hi, i dont want to show the views and date in my post. Is it possible? Can you help me please?
Hello,
Thanks for writing in.
You can try to achieve it by adding this custom CSS in Appearance > Customize > Additional CSS field :
.mkdf-blog-holder article .mkdf-post-content .mkdf-post-info-date.entry-date.published.updated {
display: none;
}.mkdf-blog-holder article .mkdf-post-content .mkdf-views-holder {
display:none;
}Screenshot > http://postimg.cc/qzhVcvHj
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How can I get access to the Buzzy logo animation that appears before the landing page?
Hello,
Thanks for writing in.
Just go to alter that theme and then navigate to Mikado General. Then enable Smooth Page Transitions + Preloading Animation > http://postimg.cc/c6wCk4hn
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How can I change the Buzzy logo on the pre-loader?
Hello again,
As you can see in the following screenshot > http://postimg.cc/HjKC1ZHp you can change Preloader Text in Loader Style settings.
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Hi, I just bought your theme and after installing the demo content, the image size is not the same as your Home Demo pages. Hope you give me the answer and fix it soon. You could check your inbox, I sent the screenshot example about that. Thank you.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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I submit my ticket already, but didn’t see any reply!
Hello again,
We have located your ticket #2166041 on our support forum. One of our support agents will answer your ticket as soon as possible.
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Two days already and I didn’t see any support! I wrote a long letter to you and Themeforest, as I share that customers are not afraid to spend more money to buy a theme.
I have bought many themes of Themeforest, I am very impressed with your design, but the beauty is not enough, not everyone is a dev when buying themes so they need support. That doesn’t mean you need to be there with theme online right away, we’ve sent a ticket and we don’t seem to see any feedback or interest.
One day before buying your theme, I bought another theme also for Magazinge, their theme is very complicated, very difficult to use and they have not supported us, but the way you should learn from them is they let customers know they care about them and are looking for a solution. So we decided we could wait a month and be happy for the time being. Because we didn’t want to delay our work, we bought another theme, which is your theme.
I will continue to support and buy your theme, if you improve the way you support customers, maybe you sell a theme of $ 100 or more, we also buy if the one you sell comes with. the way you build trust.
I’m sorry to write this down here, the money is not much, but we want to receive the Refund so we remind each other of what happened and you too.
Hello again,
We’re sorry for the delay, our usual response time can take 24 hours Monday – Friday but on weekends it is longer.
We are answering tickets from oldest to newest, Monday to Friday, CET time. Our support team just answered on your ticket #2166041. Sorry once again for the delay, and thanks for understanding.
For any issue, you are facing please feel free to ask us and we will assist you as soon as possible. We will give our best to help you with building your site.
Please continue the conversation on the ticket.
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hello! is this theme capable of embedding external audio into a post header? For now I only see self-hosted audio (as far as I understand) Thanks!
Hello,
Thank you for taking interest in this theme.
Please note that you can use some self-hosted audio or some audio service > http://postimg.cc/xcfhLpbY
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thanks!
You’re welcome.
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Pre-Sale question:
Is it possible to test/see the admin area? I would like to see what I can edit. e.g. is it possible to change font size and style in the option or not.
Hello,
Thank you for taking interest in this theme.
Unfortunately, there is no live demo for the Buzzy theme backend, but we can provide some screenshots from the backend. Just email us at support@mikado-themes.com and our support team will gladly assist you with that.
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