117 comments found.
Hi, I am unable to register the theme, even though I have purchased the theme.
Hello, kindly explain what do you mean as we do not understand. We will be glad if you attach some screenshots to your issue.
Regards
Hi, The theme is not getting updated. Its showing ” Update package not available.”
If you have any questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Best regards, Amr
hi there i spend 3 hours try to fix the problems on theme and i cant resolve it and so frustrated… first i read the manual and try to take all steps on server side but still cant customize anything…when i go this pass as per mannual WP Dashboard > Appearance > Customize > General Settings > Home Page > Layouts it gaves me There has been a critical error on your website. Please check your site admin email inbox for instructions.
Learn more about debugging in WordPress. i take all steps you added and enable debug and added function ocdi_change_time_of_single_ajax_call() { return 10; } add_action( ‘pt-ocdi/time_for_one_ajax_call’, ‘ocdi_change_time_of_single_ajax_call’ ); but still not working
not access to customize and no menus and nothing appear right
would you please help me out there or refund money
Hello @rateb79
Please provide me with an access to:
- Your webSite URL
- Your webSite WP-ADMIN URL
- Your Dashboard access ( UserName/Password )
via my profile page to check it.
Best Regards,
Amr
i send it no photo appear on theme
Your message already answered, please check your mail!
there seems to be a update when I update it fails in wp backend
Hello,
Thanks for purchasing our theme,
I’m sorry but we don’t provide support here. Kindly start a new ticket in our https://forum.bdaia.com/ our support team are more than happy to help.
Best regards!
Hi Guys,
How can I update the version of the theme without delete the site?
Thanks
Federico
Hey,
When I try to update, Wordpress give me this error message:
The update is not available.
What can I do?
Thanks
Federico
Hey Friend,
Please provide me with an access to:
- Your webSite URL
- Your webSite WP-ADMIN URL
- Your Dashboard access ( UserName/Password )
via my profile page to check it.
Best Regards,
Amr
hi can not seem to import demo content can you help me? 500 error
Hello @edo081
Please provide me with an access to:
- Your webSite URL
- Your webSite WP-ADMIN URL
- Your Dashboard access ( UserName/Password )
via my profile page to check it.
Best Regards,
Amr
sent Bdaia !
Done! Please check your website now!
Nice , what was the problem?
thanks
Do not worry, do not attempt to import the automatic demo again, and if any issue occurs with you you can communicate with me again with pleasure _
We will make a video explaining how to manually import the demo and communicate with you again!
Best regards,
Amr
I try to make demo import (travel) but it’s not possible for Error: Internal Server Error (500). I see many people encounter this error. Can you guide me to fix it.
I fixed it. You only need to change PHP version to 7.0
Great to hear that !
PRE-SALES Question – Can You share the documentation? thanks
Yes of course Harmuny docs
Bdaia, can you please let me know how to request for a return? I just bought this. Thank you.
Hi @FishDorie
If you have not downloaded the item, sure you can ask for a refund.
Follow this article: https://codecanyon.net/page/customer_refund_policy
Best regards, Amr
This is the fifth time i try to make demo import (travel) but it’s not possible for Error: Internal Server Error (500). Please help me!!!!
Hi @paologarrisi1973,
Please provide me with an access to:
- Your webSite URL
- Your webSite WP-ADMIN URL
- Your Dashboard access ( UserName/Password )
via my profile page to check it.
Best Regards,
Amr
Bdaia, thanks a lot… now it works very well!! Good luck!! Paolo
Thank you so much, Love to hear from you, The Best is still to come 
Hello, I am very interested in purchasing this theme. My only hesitancy is the small image of the moon and stars in the top right navigation bar. Can this be hidden or removed?
Hi There,
Do you mean the night mode? of course you can hide it.
Best regards, Amr
Yes, I do mean the night mode image. Thank you.
You can hide it easily.
Hello, It’s not compatible with managed wordpress from godaddy. Required plugin cannot be installed and it gives error when I try to set up the the demo. I want to refund my money.
Hi @cembks
This very easy you can go to the Licenses Page and click on me Deactivate, Then you can activate it again on any other site!
Best regards
Amr
Hello,
Please provide me with an access to:
- Your webSite URL
- Your webSite WP-ADMIN URL
- Your Dashboard access ( UserName/Password )
via my profile page to check it.
Best Regards,
Amr
OK I have sent you an email. Pls check and the theme I wanted to install was travel theme.
Please check your mail.
Hola buenas, WordPress a detectado un error con el plugin, Harmuny Core. Gracias.
Unfortunately, Support in English only!
Hello Guys,
How cani I change the “© 2007 HARMUNY WRITERS, INC. ALL RIGHTS RESERVED.” at the end of the pages?
Thanks
Federico
Navigate to WP Dashboard > Appearance > Customize > Footer > Footer Area > Footer Text
Please check the docs
If you have any questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you.
Hello Guys,
Can you tell me why the YouTube video doesn’t play in the video post format but the image stille remain?
Thanks
Federico
Please check here
If you do this and still do not work with you, please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you.
Cómo activar el tema en un sitio web, si ya fue activado por error en Local
Hi @mescaffi
This very easy you can go to the Licenses Page and click on me Deactivate, Then you can activate it again on any other site!
Best regards
Amr
Hy Guys,
How can I modify and edit the texts and the option in the mailchimp form?
Thanks
Federico
Hello,
Please Navigate to WP Dashboard > Appearance > Customize > Posts Settings > Mailchimp Form > Heading #1 AND Heading #2
Thank you.
Amr
Thanks
I am having the EXACT SAME ISSUE as rinzenko! I have increased the limits and I am STILL getting the error 500. I too need this resolved or I will need to also request a refund. I have been totally UNABLE to work on this site whatsoever.
Hello,
Please provide me with an access to:
- Your webSite URL
- Your webSite WP-ADMIN URL
- Your Dashboard access ( UserName/Password )
via my profile page to check it.
Best Regards,
Amr
That client wanted something sooner than the response – so I had to go with another theme. I will see if another client surfaces that this theme will make sense – since I have not been able to use it yet.
Hi,
I did all the settings like this:
The solution is to increase the PHP limits. You can do this on your own, or contact your web host and ask them to increase those limits to a minimum as follows:
max_execution_time 300 memory_limit 128M max_input_vars 3000 post_max_size 256M upload_max_filesize 128M allow_url_fopen ON
But i’m still getting a error 500. I see this issues happens a lot, please fix this or give me a refund please.
Hello,
Please provide me with an access to:
- Your webSite URL
- Your webSite WP-ADMIN URL
- Your Dashboard access ( UserName/Password )
via my profile page to check it.
Best Regards,
Amr
Good evening,
I purchased the template, when i try to load the demo it gives me this error:
Internal Server Error (500)
What can I do?
Thank you
Federico
Hey @brucewayne
Thanks for purchasing our theme.
Unfortunately this needs to edit some values to import the demo without any problems, can check here please:
https://harmuny.bdaia.com/docs/#14
If you have any questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Best regards
Amr
I set all as the docs:
max_execution_time 500 memory_limit 256M max_input_time 500 max_input_vars 5000 post_max_size 512M upload_max_filesize 256M allow_url_fopen ON
But it give me still the Internal Server Error (500), what I must to do?
Regards
Federico
We are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Best regards Amr
Hello. I am getting error 500. I created a ticked 4 days ago on your site but have not received reply. Also can’t find that ticket anywhere but for sure it was saved. Could you please look into it? We can’t wait that long for receiving support.
Hello @daventi Sorry for the late response,
Your ticket already answered, please check your ticket! Please note that our working days ( Mon-Fri ) so it may take up to two business days to handle your ticket.
Regards
Hello, theme looks nice. I wonder is there a random choice at post widgets?
Hey @erduardo, Thank you for your interest
Yes of course, You can check this video: https://youtu.be/WFlMbyzwTDE
Best regards
