39 comments found.
Hello, we sent via ticket support. Could you please check and return to us. There is a problem with pricing table. Thank you.
Hey erkindeveci,
We’ve replied to your ticket. Take a look please.
Thank you
Another issue is the portfolio management system you have to amend this in wpbakery? most themes have the inbuilt function isn’t this possible?
Hi JMSThemes,
Our theme is required to run with wpbakery plugin to show portfolio and other custom shortcodes. We may consider to add inbuilt function for portfolio in future updates.
Thank you.
Hello,
This is a very good project – congratulations.
I have two comments:
1. The portfolio edition of WP Bakery Page Builder (backend editor) is missing. Only the code in the classic editor is displayed. The portfolio cannot be managed in a friendly manner.
2. The attachments to the assets / slider project lack resources for the site: https://masa.esmet.me/app-showcase/
I am asking for a reaction. Thank you.
Hi webcreo,
Could you please open a ticket https://esmet.ticksy.com/ our team will be happy to help you out with the issues you may have.
Best Regards,
Esmet
Hey, have you guys got any plans to incorporate a wide style menu i really would love this feature.
Hi JMSThemes,
Actually we don’t have a wide menu layout yet, we may consider adding it on our future theme updates.
Thank you for your kind words and feedback.
Best Regards,
Esmet
Please can you reply to your tickets? What’s the point in sending customers there if you ignore them?
Hi dominicmurphy,
Please take a look to your ticket, we’ve replied to all tickets.
Best Regards,
Esmet
Hi, I send a request via ticket support for pricing table problem. Can you check please?
Hi cheidea,
Please take a look to your ticket, we’ve replied to all tickets.
Best Regards,
Esmet
I’m considering to buy this theme but I really need a sketch file of the design so I can plan my website. Do you have a sketch file with design for the theme? Other theme sellers also include the Sketch file.
Hi lena_1,
Unfortunately, we don’t have sketch files.
Thank you
Does this theme work with the block editor in WordPress version 5.x?
Hi robd003,
Actually our theme work with block editor. But we don’t have custom blocks for it. And in order to create same demo as we did with our theme. You need to disable gutenberg editor and return to classic editor.
Thank you
Unable to import demo content xml. Connection gets reset. I have made sure memory_limit is set. When I contacted hosting support, they say some resources are missing.
Hi Elitesportsblr,
Could you please open a ticket on esmet.ticksy.com our team we be there to assist you with demo content import.
Thank you
Hello,
Thank you for creating this theme.
1. There is a problem with header. When we move the sticky header, the logo moves, vibrates and scales little bit.
2. Sometimes the footer sticks with some ui components. When we reload the page the problem disappears.
We tested with safari Version 13.1
Hi erkindeveci,
1. Go to Appearance -> Customize -> Additional CSS and add this line..cdb-site-header .cdb-logo-holder .light-logo { top: 0; }
2. Could you please provide a screenshot or something in more detail, we just checked it again today on safari and haven’t notice any problem with footer.
Thanks
Best Regards,
Esmet
Hi, Is this running in wordpress 5.4, because that is the latest version. Thank you.
Hi Cagist_malaysia
Yes theme is compatible with 5.4 version of WordPress.
Best Regards,Esmet
Hi, Is your website down? Can you include the documentation with the downloaded files after this.
Cause when I open the documentation file, it redirect to your website and from my side, I cant access/reach your website.
So it quite difficult for me to try and error the installation without viewing the documentation.
Hello there,
Please take a look again, we had some issues with our servers and everything runs well now.
Best Regards, Esmet
Alright. Thank you. May I know if MASA compatible with WooCommerce?
Hi kautharhilmyz,
Masa is compatible with WooCommerce but we’ve not build any custom style or functions for eCommerce use of this theme.
Thank you you
hi i wish to purchase this theme, just wanted to know if you will be providing the images with theme.
Hi nelsonxavier
Thank you for your interest. Yes, everything is included on masa-package also the images.
Kind Regards
Super work Congratulations! Good Luck with Sale 
Thank you
Thank you
Hi, how do i Import with one click? There is no option for this? Thank you
Hello,
Here is our documentation that will help you to install our theme and import the dummy content correctly https://docs.esmet.me/masa/#/import-demoKind Regards
Hi, thank you for the quick reply, i have done that and although it was imported and i understand i need to import the rev sliders myself, however the footer was not imported. How do include the footer as per the demo? Thank you
Hi again,
Please make sure to open a ticket here – https://esmet.ticksy.com/ Our team will be happy to assist you with the issues you’re facing while install demo content.
Thank you.
Hi, The product does not show in your list of themes that are supported as it has not been added yet? Thanks
Please re-check the support site. We’ve updated it. Thanks for reporting it.
