1276 comments found.
Hi there, Why can you choose in a post “Post option MODERN style”. But in the theme options, in the Single post style you only can choose the COVER options (modern not in the dropdown list. I hope you can help me.
Cheers Barry
Hi Barry,
Thanks for your feedback!
We’ve added the other post style to the default list. We appreciate your feedback!
Cheers, TeamLiquid
Good to read! When is there a update so i can use it ;o)
Hi there,
We’ll probably release a minor update with bug fixes and improvements. Stay tuned 
Cheers, TeamLiquid
THANKS! (can’t wait)
The fix is released! Thanks again for your feedback
in all theme no top bar visible in mobile screen. i f we want to display in mobile then what way we do with responsive design
Hi there,
Thanks for your message.
Could you please reach our support team? We’d be happy to help you.
Cheers, TeamLiquid
How i can create login page on website. I am using AVE Theme
Hi there,
Thanks for your message.
You can see an example page here: https://shop.liquid-themes.com/my-account/ Feel free to reach our support team if you need further assistance.
Cheers, TeamLiquid
Hi, i have a problem with the anchor. I put link in Row ID but the result is that not scroll but the page ‘jump’... how can I but an automatic scroll?
Hi there,
Thanks for your message.
Could you please make sure OnePage Scroll option is enabled in the menu settings?
Feel free to reach our support team if you need further assistance.
Cheers, TeamLiquid
Hi i created a ticket : #6795
If you could help me that would be greatly appreciated!
Gr ERik
Hi Erik,
I believe the ticket is already replied. Feel free to reach us if you need further assistance
Cheers, TeamLiquid
Hi there, How do I update a theme with a unique theme directory name? After the update, a new folder with the Ave theme is created instead of updating the selected one.
Hi there,
Thanks for your message!
Unfortunately, the auto update works only if the theme slug is “ave”. If you are afraid to lose your customization, we’d recommend using a child theme. It will prevent your theme customizations.
Thanks for your understanding and please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
Is it possible to change the look of the single product page images, I would like for it to look like this link (one large product image under another – https://www.bassike.com/collections/women/products/fitted-v-neck-rib-ls-tshirt-aw20wft72-black
Hi there,
Thanks for your message!
Currently, it is not possible to create this custom layout but we can add this in the future. Thanks for your feedback!
Cheers, TeamLiquid
Does someone also have an issue with password-protected pages? Once end-user enter valid/invalid password the website redirects to ‘wp-login.php?action=postpass’ page… Already rolled back all related plugins + .htaccess file, but still, have the same issue…
Hi there,
Thanks for your message!
Could you please submit a ticket with your details? We’d be happy to check this closer.
Cheers, TeamLiquid
Waiting for help on support ticket – 6731. Submitted it on July 14. I paid for extended support so it is extra frustrating not to get a reply.
Hi there,
Sorry for this inconvenience.
I see the ticket is already replied. Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
hi team, i posted a concern via ticket, but no reply in 3 days. so I’ve decided to post a copy of it here:
I notice the masked image feature is broken for safari vs how it looks on chrome. (both my site and your demo doesn’t work on safari) https://creative.liquid-themes.com/
Hi there,
Thanks for your feedback!
I believe our support team already replied to the ticket. Thanks again!
Cheers, TeamLiquid
How to remove the animation for the “Fancy promo”?
Hi there,
Thanks for your message!
Unfortunately, that animation is specific to the Fancy Promo element and can not be removed without customization.
We appreciate your understanding and please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
Hi, can you advice where is the Mailchimp plugin and do you have a created WPBakery Element for it or is there another way to integrate it easily with the website?
Many thansk Bart
OK I managed to find the API section in settings. Can you just explain how to add it to the page?
I also went through your documentation and there is no mention about it. I think this is something you should look into as well. It will definitely give you more time to focus on your job and not waste time explaining all your customers how to do it.
Hi Bart,
Thanks for your feedback!
MailChimp is already integrated with Ave so you don’t need to use any extra plugin. The element is called “Newsletter”. You just need to add your API Key in the theme options. We will also extend our documentation.
Thanks for your feedback!
Cheers, TeamLiquid
Hello Can you tell me where I can find the purchase code for Revolution Slider please ? thanks a lot
Hi there,
Thanks for your message!
The purchase code is not included because Revolution Slider is bundled with Ave. I believe this article would be helpful: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Please let us know if you need further information.
Cheers, TeamLiquid
Hi, ok thanks
Hi,
I’ve bought three licenses of AVE till now. Love the theme but the support is really slow. I submitted a ticket like 7 days ago. Still no response. My work’s been on hold because of that. When ever i add a link to fancy box, they don’t work. Please resolve the issue.
Hi there,
Thanks for your message!
I believe the ticket is already replied. Could you please let us know your ticket ID if there is anything we missed?
Thanks for your understanding.
Cheers, TeamLiquid
I’ve been having issues activating the theme due to invalid purchase code issues.. The long waiting time for a response from support isn’t exactly helping when my theme is showing ave’s logo and i can’t do anything about it. Please assist asap.
Hi there,
Sorry for this inconvenience.
I believe the ticket is already replied. We appreciate your understanding.
Cheers, TeamLiquid
How can I disable the blue help icon that appears in the bottom right of every admin page?
Hi there,
Thanks for your message!
It can be disabled in the Theme Options > Extras.
Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
I’ver bought 6 copies of Ave over the past year or so – I love the theme. But your support not seems to be non existent…I have to wait a week+ to get any reply to emails, despite your claim of a day response here in Themeforest.
Still waiting.,...
Hi there,
Thanks for your message and glad you like Ave!
I believe you’ve sent a message through an inactive ticket. We’d appreciate if you can submit a new ticket for new questions.
Thanks for your understanding and feel free to reach us if there is anything else we can help you with.
Cheers, TeamLiquid
Any update as to when the instagram api update will be fixed?
Hi there,
Thanks for your message!
Instagram has recently changed their API Integration system. All existing Instagram apps need to be reviewed before approval. In the meantime, would you please reach our support team? We’ll be informing you about the temporary solution.
Thanks for your understanding!
Cheers, TeamLiquid
no comment blog
Hi there,
Unfortunately, we couldn’t understand your question. Could you please submit a ticket with more details?
Cheers, TeamLiquid
Dear sir/madam,
My ticket of almost two weeks still hasn’t been answered. This seems to be a recurring problem judging from the comments here. Can you please answer my ticket? It’s #6653.
Thank you.
Hi there,
Thanks for your message!
I believe the ticket is replied. Please let us know if there is anything else we can help you with
Cheers, TeamLiquid
Hello,
Thanks. But I replied again and now, after a week, still no response.
Cheers, Choega
Hi Choega,
Sorry for this inconvenience.
I see that the ticket is replied. Please let us know if you need anything else.
Cheers, TeamLiquid
