44 comments found.
Hello Support,
Where / How can I control the arguments for this button?
https://imgur.com/a/5pQ5Rl4Thank you
Hello,
woocommerce/single-product/add-to-cart/simple.php line 51
<a href="?add-to-cart=<?php esc_attr_e($product->get_id()) ?>&quantity=6" data-quantity="6" class="single_add_to_cart_button single_add_case_to_cart_button button alt"><?php esc_html_e('ADD CASE ', 'diwine'); ?><span>(1 x 6)</span></a>
For further support please submit your requests to https://freevision.ticksy.com
Kind regards.
Thank you!
Hi, just a presales question, is there an option to have a different header layout from he centered logo type layout and have the logo on the left with menus on the right? Thank you.
Hello,
Not such an option available but could be achieved with little changes.
Regards.
Ok great, would you be able to assist with that in case there are any issues?
Hello,
We can guide you where to look but we can’t make all the changes for you.
Regards.
Hi, I am seeking for support for this theme. Having issues on installing the theme. Kindly reply me on ticket id #2447915 created on https://freevision.ticksy.com/
Hello,
We’ve requested permission to access your site’s dashboard to see your issue in place already.
Kind regards.
Hi, great theme is there a light version or can i change menu bg and other block bg? is there a possibility to remove the wine glass animation between pages or to customize it ? is there a catalog mode for woocommerce ? Thanks for the answers
Hello,
Thank you,
1 – Menu color, background color all OK for styling on theme options panel, besides there are many individual page/component&shortcode options.
2 – Wine glass animation could be disabled or we can help you to replace it with anything you want.
3 – Catalog mode for WooCommerce could be set by using free plugins from the repository.
https://freevision.ticksy.comKind regards.
Ok last question is there a possibility to add a language switcher in the legal age popup; how you manage it via widget or in theme options ??
Hello,
Age restriction layer is compatible with WPML plugin, when WPML installed and activated you will be able enter info for all languages.
Regards.
Hello,
Please submit tickets via https://freevision.ticksy.com so we can take a closer look, add credentials to grant us temporary access to your wp-admin panel.
Kind regards.
My support licence has expired, but I had this problem again, you solved it by adding some code or desactivating some plugins, but with the theme actualization, it happens again: https://www.3asesvino.com/producto/sudadera-con-capucha-hocicon/ only with variable products, can you help me, please.
Hello,
Please try to update your theme and all bundled plugins, also you need to clear your browser cache (if you face any issues on admin panel).
Regards.
It`s updated, but the variable products, doesn`t shows the image…
Hello,
Can you please contact us by using the form on our themeforest profile page? We will fix it if the issue related with our themes/plugins no matter support expired or not.
Kind regards.
Hello,
As you told in your next message apparently you’ve found the solution. Please submit tickets via https://freevision.ticksy.com for further support.
Kind regards.
Hey freevision, unfortunately there are heavy display errors with Internet Explorer – can you fix that?
Hello,
As we advertised Firefox, Safari, Chrome and Edge browsers supported, Internet Explorer is too old and can’t everything.
Please submit a ticket via https://freevision.ticksy.com and share more details about OS and Internet Explorer version so we will check for if there is anything could be done.
Kind regards.
Hello, can i have access to sort kind of demo? with credencials and all this stuff?
Hello, thanks for contacting us. We’ve no demo access to admin panel. All features has been listed on item’s profile page. Once you purchase the item you’ll have demo data as seen on demo site except used stock photos.
Regards
Hello just to inform u when i update the plugin Colissimo shipping methods for WooCommerce it makes a fatal error … can u fix it please ? Thanks
Hello, have you opened a ticket for this case? If not please do and provide your admin credentials and FTP access so we can debug and see what’s going on. Best Regards
Dear Support, i opened a support ticket two days ago and im a bit in hurry – can you please help me!?
Hello,
Currently working on your ticket, thank you for letting us know.
Kind regards.
Hi,
I have a very serious problem with the theme. My support has expired, but i have to be sure, before i renew my subscription that there is a bugfix solution for this.
When i enable stock management for a product (let’s say 5 pieces) and a customer buys 2 of them, automatically the product gets negative stock (-2). I have tried disabling all plugins and debug but i get the same error. So, i tried the same procedure with the default wp theme and it works like it should to. (the stock reduces to 3pcs).
I am running wp 5.3, php 7.3 and woocommerce 3.6
Thanks
..sorry woocommerce 3.8
Hello,
Can you please contact us by using the form on our themeforest profile page?
And don’t forget to add access credentials and give URL of the that specific product so we can check it in place.
Please do not post any sensitive data here.
Thank you.
Hey,
I have a conflict issue with WPBakery Page Builder. I have only this plugin activated and Diwine essentials but the layout in visual composer is all messed up and you can barely click anything to edit.
Uncaught TypeError: Cannot read property ‘setSortable’ of undefined
Any help much appreciated.
Thanks
Hello, thanks for contacting us. Please open a ticket for us and share your admin credentials so we check things place.
Best Regards
Looking at buying but a quick question
Do you have a setting that can enable the top bar to be visible in responsive view (mobile)?
Hello,
As you may noticed, info bar goes into menu (please see https://prntscr.com/pivwaj) but top bar could be set too with few little changes if necessary.
Kind regards.
Hello, just a question. If i want to showcase my products like this layout: https://diwine.freevision.me/shop/custom-product-page-01/. Do I have to create a page for every product? And i guess all my tags,attributes will not be working as filters. Also, where do i have to set my default shop layout to be like this: https://diwine.freevision.me/product/2009-chardonnay-shiraz-750ml/#accrdn-003
Thank you
Hello,
It is a page, if you’ve imported dummy data already you can duplicate this page and customize. And yes, filters and rest will not work to filter, these pages are designed for showcase only.
Best regards.
Thanks for the answer. What about the product page layout ( https://diwine.freevision.me/product/2009-chardonnay-shiraz-750ml/#accrdn-003). Where do i set this as my default?
It is a WooCommerce product page which support WPBakery visual editor. We’ve used an accordion there. Better import our dummy data somewhere to understand and manage the content with ease.
Best regards.
Hi. I tried to import demo data from the theme’s online tool but it doesn’t work. I send a ticket but you never answered. Then i used the given xml and I successfully imported the dummy data but not the woocommerce data. Please give a simple answer or tell me if i had to open a ticket again. Thank you
I have reopened the ticket.
Sorry, but we have responded your ticket 2 days ago and you have responded back 2 hours ago. So, please keep responding on the ticket please.
Since your site is not live and not accessible for me I can’t help you further than that I responded.
Regards.
Hello,
Very good job, i would like to show a model to a customer do you have psd?
Thx
Hello, thanks for contacting us. No .psd file is available. You can show demo site directly 
Very nice design. Congratulations!
Thank you
good work , congrats
Thanks a lot 
Congratulations! Nice Work, Good Luck With Sale 
Thanks mate!
Congratulations!
Amazing Work, Good Luck With Sale
Thank you
Congratulations! Nice Work, Good Luck With Sale
Thanks a lot!
