101 comments found.
Hello, at home, the “Request an Estimate” form can be configured to be internal and not send anything to the client
Hi,
It is Contact Form 7 after submit admin get email. You can change the fields as you need.
Thanks
hi, any idea on estimate coming next update date and it content?
Hello,
Do you have any pending feature request?
Very disappointed that this being an elementor based theme it doesnt work properly with simple elementor component such as image carousel. The support telling me to use layerslider instead. Why should I use a slider plugin and further slow down this already slow theme. This is disappointing and I need a full refund.
Hello,
Can you please send me your ticket Id or email so I can check the ticket status? I will check As it is default addon it should work.
Thanks
Ticket ID# 16717
Please update theme We just release new version. We fixed this issue.
Thank you
Is there no child theme?
Yes included downloads full zip folder see uploads folder has clenix-child.zip
Thank you
I am using your Clenix theme. I have just completed the homepage http://www.expresscleaning247.co.uk and as part of the homepage i am using ‘services tab’. When i click on the services tab using Elementor I can see various things you can edit such as price, book now button etc. But i cannot see how to edit the title or text in the main slider or the title in the smaller slider above. – Ihave submitted a support ticket, but was hoping you may be able to offer a quicker response – as my last ticket I raised you ignored. Thank You
Hello,
Sir already replied you with screenshot. Please check your mail Service data coming from Service post type.
Thanks
Thank you for the quick response. I have sent a few additional additional questions. Thank you again.
Hello, can you please tell me where are I can activate Top Bar at Mobile. I am using Layout 1 for Top Bar. PS( I have purchasing code on another account, I can send you by email.)
Hi,
Please send purchase code and create ticket with access https://www.radiustheme.com/ticket-support/
Thanks
I am continously redirecting to 404 page I not able to import
Please check server PHP version make sure PHP 7.2 or +
If still issue create ticket https://www.radiustheme.com/ticket-support/
Thanks
Hello there! Good Morning!
We have a minor issue with the header top bar layer location and facebook icons.
We have realized that when you edit a blog post entry using elementor, those icons are unable to load in the blog page.
This happens in all the blog layouts and in the blog category layout too.
It is curious, it doesnt happen in the blog layout if under general settings -> Reading you set a different page for the Blog, but this is still happening to the blog categories.
Fast solution is that we dont use elementor to desing the blog posts, but as it is so versatile, we would like to use it.
We would like to know if this is a known bug and if there is a fix that we can apply.
(We are using Header Top Bar Layer type 2, Header Layout type 4 and Blog Layout type 1 Fullwidth without sidebar)
Thank you very much for your time and attention!
Hello,
Sorry I am not clear your issue. Please create ticket with site access and screenshot https://www.radiustheme.com/ticket-support/
Hello!
We have contacted the support and issue is fixed. Problem solved. Really fast response time.
So far we are very happy with Radius Themes, this template is great and its easy to work with.
We have bought other Radius Themes templates, but hadn’t needed support until now. We are grateful and pleased about your fast answer.
We will have Radius Themes templates in high consideration for our next purchases as it is a secure value.
Thank you very much and have a nice day!
Hi,
Thanks a lot sir please post a rating & review.
Thanks
Hello, I have 2 questions.
1) Where I can upload new favico? 2) How can I delete/disable that big image in single service?
Thanks
Hello,
1) Fav icon is WordPress default you can change from WordPress Customize.
2) You mean featured image default don’t have option to hide featured image. But if want by CSS can hide it.
Thanks
Hello,
1) Thanks 2) Do u have som tutorial, please?
Thanks Filip
Hi,
Write a custom CSS in Appearance Customizer => Additional CSS
.service-single .post-thumb {
display: none;
}
Is there any way to add two phone numbers in the header. There is already one place to add a phone number but can I add phone number instead of icon and can I change the icon of that phone number. Please let me know if it’s possible. Actually, I tried changing a few things in code (I’m not code savvy) but the field column at the backend is verifying that the input item is email or not. How can I disable that verification?
Hello,
To add two phone no need customization.
Sorry not clear which verification you mean?
Okay, so how do I add it without customization? Where do I add another phone number?
Also, my logo looks tiny. I uploaded 250×140px logo. Do I need to upload bigger dimension logo. Please help.
Sorry without customization not possible to add new phone no.
Please send me url I will check logo issue https://www.radiustheme.com/ticket-support/
Hello there! Good Morning!
First, i have to say, we were working on another theme/template for our project but we found a lot of issues/bugs and trouble.
We decided to purchase a second theme and it was yours. We are amazed about the quality difference. We really like the elementor pagebuilder, the template / theme options and obviously its refined design.
This theme rocks!
Now i go ahead with my question.
We want to manually translate everything that will show up in the page. We can translate the content within the elementor enviroment, but there are some template related parts that we need to translate too, (we usually use string locator plugin and manually edit template files to do this) but i’ve read that this theme is translation ready and that includes a POT file where you can add translations.
Could you please tell us which is the exact name of the file and if we need some kind of plugin to make the translations effective, or is it enough with editing the .pot file ??
Thank you very much and keep the good work you are doing!
Hello,
Thanks for purchasing our theme. Please translate core plugin and theme file you can use Loco Translate plugin. All static text coming from this two area.
Thanks
Thank you very much for your prompt answer!
We are trying it right now and this way, using Loco Translate, is much easier and faster than searching for classes and strings with string locator and then edit the php files.
It has just took us 10 minutes to install the Loco Translate plugin, understand how it works, and translate the portfolio page.
Again, thank you very much, this will save us a lot of work and time !!!
Yes use Loco translate don’t change from PHP file it will lost after update.
Yes, I understand. Changing php files was the method we used for translating, before knowing .pot files and Loco Translate Plugin.
We are planning on not changing .php files anymore.
From now on we will only use Loco Translate if available.
Thank you very much!
Good
Hello, template quite good, i like it!
just I find an issue on page: https://radiustheme.com/demo/wordpress/themes/clenix/service/
How can I fix on my page? services not displaying in: website.com/service/
I need full edit of this category, but how? can’t find anywhere, and all services dispay in website.com/service/ ottherwise google takes as broken page.
Also if you visit: https://radiustheme.com/demo/wordpress/themes/clenix/service/house-cleaning/
theres a heading and link Home > Service > House Cleaning
click on Service and link comes up with double // how to fix it too ?
Cheers
Hi,
It is a bug we don’t add service archive page. Within this week we will add this pages.
Thanks
problem solved
Hi, nice theme! just wondering how flexible for edditing bit and bobs? let say here e.g.: Request an Estimate
is there any chance I can add more services? more fields? insted of dropdow make it selective so more services can be selected etc?
Thank you.
Hello,
We use Contact Form 7 plugin. You can use this plugin or any Form plugin.
Thanks
Is anyone having issues with the Elementor image carousel not working only on this theme? It loads perfectly, than instantly breaks after load.
Please reply in ticket send me url & admin access we will check.
When displaying the image carousel, it loads correctly showing one image at a time, then immediately jumps to displaying only thumbnail, no matter which size is selected (but works fine on mobile. Is anyone else having these issues?
Please send me url & screenshot https://www.radiustheme.com/ticket-support/
Is anyone having issues with the Elementor image carousel not working only on this theme? It loads perfectly, than instantly breaks after load.
Please reply in ticket send me url & admin access we will check.
For more than 12 days, technical support has not answered my question. At the very beginning they answered very quickly. Now I’ve been waiting for more than 12 days … No one answered ((
Sorry I saw you want new social icon need customization to add this or you can use others widget which has your social icons.
Till now we don’t get this icon request from any of our theme “VK”
Thanks
It was possible to immediately give such a reply to my mail so that I did not wait 12 days! Thanks for the quick reply here.
Sorry I miss your mail after reply it come first of list.
Hello.
Can I translate the page into Slovenian or does the topic enable Noisy (ŠČŽ)?
THANK YOU
Hi,
Yes can translate we included POT file.
Thanks
Hi, are the Pictures also in the Demo import?
Hello,
Yes included this are free images from.
Thanks
what is google speed
Hello,
You need to optimize theme image optimization and use cache plugin.
Thanks