12895 comments found.
Hi
Pagination not displaying in Elementor Pro products widget with pagination.
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
Yes I checked on storefront it works.
Yes, it is problem with our theme and products WooCommerce element. It will be fixed in our next theme update.
Hello, when under the Header Builder under Config Edit, I see the setting Full width header > Full width layout for the header container. That Gives me the correct size and padding I want to see.
But in Theme Settings > GENERAL LAYOUT > Site width > Content full width, it’s too wide and doesn’t match the header settings and doesn’t have the same right and left padding.
This is only a concern on all pages past the home page. What am I missing? Please offer some direction, seemly I can’t find the settings. I feel like I tried every combination and still do not get the desired results for layout control.
The header tool is great, but needs an option for tablets as well, I feel like that is critical, Not just Desktop and Mobile phones, aka controlled change on device breakpoints would be the ideal. That is the standard in just about any editing tool today, including elementor and many other tools.
Thanks so much for any direction provided, can’t wait to see how this evolves…
If I set the Theme Settings > GENERAL LAYOUT > Site width > 1802 I get the layout I want that matches the header, but then it doesn’t retain the left and right padding correctly on anything outside of 1920 resolutions.Please advise and thank you. I somehow need to control other pages like any shop page, perhaps custom is the only way to go here, it would seem you do not offer enough layout control for shop pages. Please advise and thank you again.
Something else I discovered, if I create a custom cloned copy of Shop template using Elementor Pro. The correct padding that matches the Header layout is almost achieved. Yet their still seems to be some type of grid issues. I also can’t seem to clone the Shop page elements the same as provided on this custom page from the Shop page. Please advise….
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Did this or shall I say replied to already another thread of the same. Please advise, it would seem you have an issue with the Woodmart theme Woocomerce grid, as it doesn’t match the header when set the way I described above. Will follow up on the forum…. Thank you.
REF: https://xtemos.com/forums/topic/i-cant-edit-the-shop-page-with-elementor/#post-251839
Hi there, pre-sale question. Is it possible to add text to archive pages? (main shop, product category pages etc.) If yes where do the text show? Above products or below? Thanks!
Hello,
Yes, you can add text to the shop page and categories. And you can display it before or after the product grid.
Kind Regards
Hello,
Thank you for contacting us. We have just tested all these pages and they work correctly for us. Try to clear your browser cache and test they work. If they still don’t work, please, provide us some screenshots and specify which browser do you use.
Kind Regards
Sir I want to purchase Theme but If you will provide Geolocation Map at checkout which automatic fetch user current location. This will help to deliver fast and at accurate location. Please Reply if you can provide this feauture.
Hi,
Sorry, but there is no such option in our theme and WooCommerce by default. It may require additional code customization or extra plugin but we don’t have an instruction for this. It is out of our theme support scope.
Regards
Hi,
my website keeps showing the woodmart logo only on the shop and product pages. I uploaded the correct logo’s in the header builder for desktop and mobile but it’s not working. You know why this is?
Thanks!
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi,
It seem I can’t update the WPBakery Page Builder. It says ‘Automatic update is unavailable for this plugin’. Can you please help?
Thanks
Hello,
You need to update the plugin via Appearance -> Install plugins.
Kind Regards
I don’t see “Install plugins” in the Appearance. Why is it?
Make sure that you are running the latest version of the theme. If it doesn’t help, please, send us your admin access via the contact form on our profile page so we could check it.
I’m running Theme version: 5.3.6
Please, create a topic on our support with your website details so we could check https://xtemos.com/forums/forum/woodmart-premium-template/
Hi
I have updated the theme and WordPress to the latest version and I am using WP-Rocket for caching. Lazy loading and sticky header stopped working after I updated to the latest version. When I disable Critical CSS from WP-rocket Lazy loading works as normal but still, sticky header is not working.
Regards.
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
i have disabled all plugins except wp-rocket, woocommerce and elementor. pls, give me your email id so that I can send temporary login.
Thanks
We see that you have some issue with your CDN since almost all resources can’t be loaded and return 502 error https://gyazo.com/06e08c302e3643a15ed3d58437da7d15
yes without cdn it works.
Thanks
It means that the problem is caused by your CDN and it doesn’t work correctly.
Hi, Is it possible to do some hooks to remove some hx tags for example h3 on product titles for example ? Or h3 on shopping cart label, on Sign in label…
Do you have documentation on hooks available ?
Thanks for your help Best regards
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi, the latest version of woordmart works well with wordpress 5.6? Regards
Hello,
Yes, it is fully compatible with WordPress 5.6 so you can freely update it.
Kind Regards
Hello, i just extended the woodmart support. However when I go to update on your support site of xtemos.com and click on “update” it says code cannot be updated in database. can you chekc on this
I need some urgent support. thanks
Hello,
Please, send us a message via the contact form on our profile page and provide your purchase code so we could check.
Kind Regards
Hi,
I have a question: is it possible to set the main menu as accordion, just like on mobile view?
Regards, Mark
Hello,
Unfortunately, there is no such opportunity in our theme for the main menu element.
Kind Regards
Ok, I Understand.
One more thing: Is it possible to set siedebar on product page?
Regards, Mark
Yes, you can display the sidebar on the product page.
hello team, we are using woodmart 5.3.4 and today when we update wordpress to 5.6 version, jquery error apears in console: Uncaught TypeError: Cannot read property ‘left’ of undefined at d (theme.min.js?ver=5.3.4:34) at HTMLLIElement.<anonymous> (theme.min.js?ver=5.3.4:34) at Function.each (jquery.min.js?ver=3.5.1:2) at s.fn.init.each (jquery.min.js?ver=3.5.1:2) at Object.menuOffsets (theme.min.js?ver=5.3.4:34) at Object.init (theme.min.js?ver=5.3.4:34) at HTMLDocument.<anonymous> (theme.min.js?ver=5.3.4:37) at e (jquery.min.js?ver=3.5.1:2) at t (jquery.min.js?ver=3.5.1:2)
how can we solve this problem? this is my website: barghchi. com
Hello,
You need to update our theme to the latest version first. Disable all external plugins to test.
Kind Regards
Is it full compatible with DOKAN MULTIVENDOR ?
Hello,
Yes, our theme is fully compatible with Dokan Multivendors plugin.
Kind Regards
Hi I recently buy the theme, but when i hover a product its not zooming at all. trying to understand wht, we dont have any error on console. I think this is activate by default? Do we need lazy load in oder to make it working ? thanks
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello, i know that my support has expired, but there is an issue with Revolution Slider version (that came with the latest update of Woodmart), and the latest version of WordPress. After the Wordpress 5.6 update, the Revolution Slider is broken. This issue is resolved by updating Revolution slider to version 6.3.3. When can we expect patch for this? Best regards, Rockit
Hello,
We have tested the latest version of the Revolution slider and it works well for us. Probably, you have some plugin conflict or other problem on your side.
Kind Regards
Hi, are you planning on switching to Elementor? Or will you still be supporting WP Bakery in the long term? Asking because we have to decide which of these page builders to use for our new website. Thanks in advance for your reply!
Hello,
Our theme supports both Elementor and WPBakery and we are not going to switch to Elementor completely. Both plugins will be always supported.
Kind Regards
Thanks for your reply. Which page builder would you currently recommend to use for a new installation: WP Bakery or Elementor?
Currently, we recommend to use Elementor for new installations.
Please add new feature “add to cart popup with swatches” and “buy now”
Hello,
Thank you for your suggestions. We will consider them for our future updates.
Kind Regards
1_ In the elements elementor of Woodmart template, there is no option to hide the products that have run out of stock. Please add this important item. ) (We do not want to use the WooCommerce option because we just want it not to be displayed on the main page)
2_ Please add more store elementor elements to the skin.
Thanks for your very good product (Sorry if I can not speak English well)
Hello,
Thank you very much for your comment. Please, create a topic on our support forum if you need any assistant regarding our theme’s configurations and options.
Kind Regards
Unfortunately I could not join the support forum https://xtemos.com/forums Do you have any plans to add the above? Thank you for your complete answer here
Sorry, but we don’t have plans for those features at the moment.
After I click place order it redirects me to an empty card message and at the bottom of the page it says you cant purchase with an empty card! Instead it should say thank you for your order, but it doesn’t. How can I fix this? I cant seem to find any option for that.
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
I have tried to use it with Storefront and again I have the same problem. What could be the issue?
I keep receiving an email that the order has been placed, and the order appears in the orders list in woo commerce. Its just that the messages displayed in the page that opens after i click place order don’t make sense.
Sorry, but if it doesn’t work with other themes as well then it is not something related to WoodMart. It is some plugin conflict or WooCommerce bug.
Kind Regards
