Can you please send me one example product with “Product Size Guide” chart?

Also what is the recommended size for SIZE CHART?

Hi there, I know where to put the HTML for images in front and behind the add to cart button, but what size should the images be (like your example in the documentation) and where do I get the html code for them?

For the funiture demo, I need a header template. I watched the Youtube video but I couldn’t. https://www.youtube.com/watch?v=WGiVsvCTlCE

Can you send me the template for this? Thank you

In Single Product Page when you scroll down, you will see sticky header with product title, Overview, Specifications, Related Products, price and add to cart button. When I click on Overview, it return as url at end #tbay-header. The rest is working fine.

Hi, can you plese help me with an issue I we been having with the theme. Shipping calculator doesnt work properly on the cart page. It works for some vendors, but with others vendors it matches the shipping zone but displays a message that there is no avalible delivery method. What can be causing this?

Your support does not work!!! It’s big issue with ur plugin. It’s generate some process loop and it’s very slow. I can not submit ticket.

Error:

Cound not send the message to: mateusz.sliwka2@gmail.com

Error: could not resolve the host domain “smtp.gmail.com”

Resolving SMTP server domain “smtp.gmail.com”...

WARNING Debug mode is enabled. Make sure you disable debug mode in settings once HESK is installed and working properly.

Hi, Upon fresh installation, in my check out page @ https://www.kyawnaing.com/checkout/ (Technology1 demo) There is a two check box button at the “Yes, I’m ok with you sending me additional newsletter and email content (optional)” Could you please advise how to resolve from your best knowledge? Thank you.

how can i let user agree term and condition when they register??

Terrible support and a broken theme. Please be careful. After the update, my client’s live site got broken. Sent a support ticket, its 4 days now and received only 1 reply. Clearly indicated HIGH priority and that it is a live site, but the support does not seem to care.

I’ve paid for support for 6 months but this is their poor attitude. I receive no support for something I paid. And to make matters worse, it’s a broken site.

Seriously, how are theme developers like this able to sell on themeforest? I am almost going to lose this client now and have to return back the money they paid because of unreliable theme developers like this. Please be warned, if you are planning on buying this theme, its broken plus you will receive almost no support. Am going to try consult my legal side regarding this lost of sale plus also for the fact I paid money for support but received none. This just feels like a scam. I have sent themeforest a complain ticket regarding this.

If I could rate this theme a negative ten, I would.

Hi, i have problems with the footer with Elementor, i only get source code like this: vc_rowtbay_newsletter title=”SUBSCRIBE TO OUR NEWSLETTER”[vc_column_text]

Can you help me, thanks.

Hi there updated the theme. In the home page when clicking the menu is hiding See this https://i.ibb.co/xqPfL5c/image.png Best regards

hello i have latest version of theme but there is some issue coming with woocommrce i cannot quick edit any product or any category as quick edit button dont do anything.i have tried rolling back the theme as well as woocommerce but nothing works kindly help me out

Your theme (Urna) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.

After I updated the theme to the latest version yet woocommerce is not working properly. Please check….It is showing me critcial error… I need quick response please on how to fix that

After updating the theme. I found out that there was a problem on my website, I can’t Upload product successful with woocommerce. I disable all plugin before I change Urna theme the issue still persist until I change the theme to another one. Please you guyz should fix your theme.

Hello Good day Urna theme, There has been a critical error on my website due to the urna theme, so it said I should check my site admin email inbox for instructions. I just checked and saw the email from howdy which says.

Howdy! “Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email. In this case, WordPress caught an error with one of your plugins, WooCommerce. First, visit your website (https://www.bethelmendels.com/) and check for any visible issues. Next, visit the page where the error was caught (https://www.bethelmendels.com/wp-admin/post-new.php?post_type=product) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

Now I have deactivated all plugins but issues still persist. But when I deactivee the Urna Theme the issue was resolve. I think there is problem with urna theme and woocommerce. I need help.

Hi

Pre-purchase question.

Our categories are more like digital products PDFs (eBooks), MS-Word Files, Songs, Infographics, Videos, Other related digital downloads.

Is the theme capable to handle all these categories and still look good at the same time?

Regards SA

Hi Thembay team,

I have submit the support ticket (B3Z-ZLG-DUGP) which require your attention fimmediately.

I am interested to buy your theme with dokan multivendor plugin.

Pre sale question: Is it possible to add the filter button in the footer menu of mobile? or sticky in the shop page? Thanks.

Hi… The vendors bio issue still exists. You said by the end of the month it will be taken care. My portal is LIVE and it is spoiling the image of the portal.