12895 comments found.
Hi,
I tried to create a table using bootstrap, but it didn’t work.
What can I do?
Thanks!
Hello,
Our theme uses bootstrap for the grid functionality only. We don’t use its table styles.
Kind Regards
if I load :
https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/css/bootstrap.min.css https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/js/bootstrap.min.jsis something destroying?
thanks!
If you do everything correctly then there shouldn’t be any compatibility issues with our theme.
Thank you very much!
Where is the newsletter options modified? When I load the page, I get a black layer without content, how do I remove that? I have the basic template on the cover.
Lock this please: https://ibb.co/Tm5zSj3
thanks for you time
Hello,
You can turn it off/on in Theme Settings -> Shop -> Promo popup. Its content is created using HTML Block that you can customize via Dashboard -> HTML Blocks.
Kind Regards
Hello,
It is a known issue with our masonry grid feature. It shouldn’t be a problem on the frontend for your visitors. We are going to fix this in our next theme update.
Kind Regards
Any Expected time for when you will resolve this issue ?
We are working on the update and hope to release it next month.
Hello is it possible to have an admin and vendor demo (login) ?
Hello,
Sorry, but we don’t have an admin and vendor login demo. You can purchase our theme and test for 14 days. If you are not satisfied, we will return your money back.
Kind Regards
i am not able to change the top green bar color of theme where socail icons are displayed newsletter contacts us
Hi,
Thank you very much for choosing our theme. Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
in the mobile version of your test theme the main menu disappears (not visible) is it a fault of your sample or the theme?
Hi,
Please, describe to us your problems in a bit more details. Attach some screenshots and provide us with a list of steps on how to reproduce it on your website.
Thank you in advance.
Try to reload the page after the browser resize. We are testing the mobile optimization feature on our demo.
Здравствуйте. Помогите изменить footer самый низ сайта, весь шаблон изъюзал не могу найти где изменить и еще основные надписи сайта сделать русскими и чтоб карзина была рубли а не доллары
Hi,
Thank you very much for choosing our theme. Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello I need a lot of help. Show product category next to title In the section, while examining the products, he made an alphabetical order. While the main category should have been first and then a sub-category, it was first sub-category then main category due to the alphabetical order. Can you help me what I need to do to fix this problem. I want to tell you as an example.
https://ibb.co/Lt850h8Sorted by alphabet. I want it to be sub-category after main category.
Hello,
Thank you for contacting us.
We have already answered your question on our support forum. Please, continue our conversation there.
Kind Regards
Hello I want to buy this topic but I have a few questions, I have a bad experience, I bought a theme and it has serious flaws, This is a company name “thembay”.
1.I wonder how timely you will help me if I have problems?
2. Does elementor have full support for it?
3.I am in a hurry and can you answer me in time for any problem?
4.And in case of defect do you return the money?
5.And finally, are you celebrating your new year? :)For this reason, not contact me my old support of theme:) thanks
I also wonder when I test the theme, For example, I put the product in the cart Or I move to the checkout, Does not show the product and why?? ((Your cart is currently empty.))
Hello,
Thank you very much for contacting us.
1 and 5. Our average response time on the support forum is 2-12 hours on our working days and 12-24 on weekends and holidays.
2. Yes, our theme is fully compatible with the Elementor plugin. All demo versions are available on Elementor.
3. We will do our best to provide you with all the necessary support.
4. If you are not satisfied with our theme in the first 14 days, we will return your money back.
Do you mean that you see this checkout problem on our demo? Could you please provide us some screenshots so we can check?
Kind Regards
This item does not change with elementor> https://prnt.sc/z7oc7e i need tutorial video )) I worked With elemenetor. thanks
Strange, we have checked this on our demo and it works fine. Try to test it in some other browser. Maybe there is some kind of cache. These icons are uploaded for each category via Dashboard -> Products -> Categories.
I tried and still it shows the same, 1. I wonder how I could edit HEADER with elementor? And also side categories 2. I test and as I found out with lemenetor neither the header nor the footer changes thanks… I’m afraid to buy it and still not be lucky
You need to have a pro version of the Elementor plugin to be able to create a header with the builder. There is no such functionality in our theme and free version of the Elementor. Categories mega menu dropdowns can be created with our HTML Blocks and Elementor. You can find more information in our documentation and video tutorials.
how to disable links to the product card everywhere in product categories and in the store?
Hello,
There is no such option in WooCommerce by default. It is possible with a CSS code. Could you please send us your website link so we can see if we can help you with that?
Kind Regards
Safe to update to latest Woocommerce on current theme version? 
Hello,
Yes, we have checked our theme with the latest WooCommerce version and it has no issues.
Kind Regards
Excelente tema.. Tenho uma pequena dúvida.. Em produtos e produto único, consigo adicionar parcelamento abaixo da descrição? Ex: Em até 12x de 10,00..
Hello,
By default, there is no such functionality in our theme and WooCommerce plugin. But you can display this information as simple text on the product page.
Kind Regards
Is it possible to change “I’ve read and accept the terms & conditions * text in checkout to something else in your theme?
i can’t found it in Appearance >> customize >> woocommerce >> Checkout
https://snipboard.io/p8Q4Ie.jpgHi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi there!
Do you have complete app android and ios for mobile?
Hello,
Thank you for your question.
We have only the WordPress version of the theme. We don’t provide standalone mobile apps.
Kind Regards
trying to set the countdown timer “Date” as per the hint it should be in this format (Y/M/D min:sec) When I try to put the date in this format it does not take it and it removes it. When I add it in this format (MM/DD/YYYY) it takes it fine but in frontend it just shows “NaN”. also I can’t add minutes and seconds as it gets removed from the field once I click out of it. Thanks
Hello,
Please, send us your admin access using the contact form on our profile page and provide a link to the page with the countdown. We will check what is wrong.
Kind Regards
Hi, is it possible for your menu to have the same animation coming-in/out such as this menu here? https://goya.everthemes.com/demo-fashion/shop/
Is it possible to have the product page with all images full size like here? https://demo.uix.store/sober/product/hooded-coat/
also is it possible to have description, info, reviews showing in sequence one after the other without accordions&tabs like this? https://goya.everthemes.com/demo-fashion/product/basic-micro-rib-turtleneck/
Finally, can the word ‘CART’ be replaced with the word BAG everywhere? Is it easy to do?
Hello,
Thank you for contacting us.
1. Our menu looks different and there is no such animation style in our theme, unfortunately.
2. Yes, you can configure the product page in a similar way with our theme.
3. We will give you a simple CSS code to open all accordion tabs by default.
4. Sure, you can change the “CART” word to “BAG” with the Loco Translate plugin for example.
Kind Regards
Did this theme support Arabic language … i mean left right support
Hello,
Thank you for your question. Yes, our theme is fully compatible with Arabic and RTL support.
Kind Regards
We installed fresh wordpress and installed your theme + core plugins. When your theme is active we got this error: Notice: Undefined property: stdClass::$slug in /usr/www/users/kreativh/stage/wp-admin/includes/class-wp-plugin-install-list-table.php on line 51
Notice: Undefined property: stdClass::$plugin in /usr/www/users/kreativh/stage/wp-includes/class-wp-list-util.php on line 159
Notice: Undefined property: stdClass::$plugin in /usr/www/users/kreativh/stage/wp-includes/class-wp-list-util.php on line 159
When we activate default theme of wordpress like “twentytwenty” we got no error. Why? Its look like there is an general issue with your theme
Using PHP 7.4 on kinsta server with 1GB memory limit. No caching. latest version of wordpress. no other third party plugins. Only your core plugins.
Our support time is expired, but i hope you will fix it in next update please.
Error is shown on “install new plugin” page. Screenshot -> https://ibb.co/dQwjQ9w
Hello,
Please, send us your admin and FTP access using the contact form on our profile page so we can check what is wrong.
Kind Regards
hello team, I have a problem with my theme. when I copy product link in whatsapp or other place, instead of thumbnail , first image if gallery show as thumbnail image for link. how can I fix that? and another thing is when I use embeded video with iframe or script from another site, it removed after 1 day. where is the problem?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Can´t activate License – was registered with unknown email address so I can´t login on their support forums. Need help please.
Hello,
Please, send us a message via the contact form on our profile page and provide your purchase code so we can check what is wrong.
Kind Regards
Thanks, message via contact form has just been sent.
