378 comments found.
Hi, is it possible to translate the theme into Italian?
Yes, you can translate it.
Hi, i have downloaded all files, but where is documentation?
Would I be able to get a refund if this theme ends up not working out for what we need?
Hi,
You can check our demo if it suits your requirement and refund will be given if there are some issue or things which are not working as indented.
Our support team is always ready to help.
Thank You!
Hi, Presale Questions:
1- Does the patient dashboard have the ability to show a customers order history?
2- why are there 2 versions of the patient dashboard?
3- Do they have the capability to upload documents to their profile?
4- What is the difference between the Kivicare Pro – Clinic & Patient Management System EHR (Add-on) and what comes with this theme?
5- The Telemed And WooCommerce Payment Gateway (Add-on) is included with the theme correct?
6- Can you rename “Encounters” to something like “Visits”
7- the dashboard url path that has wp-admin, is it possible to rename that “dashboard”?
Hi,
1 – Patient dashboard shows appointment history and encounter history.
2 – It is an optional feature if someone wants to avoid patients to login direct through WordPress login and keep them on Pages it has been given.
3 – No, doctors can upload reports on each encounter
4 – The Pro Addon is included with the theme and for details you can head here: https://codecanyon.net/item/kivicare-pro-clinic-patient-management-system-ehr-addon/30690654
5 – Yes
6 – Yes
7 – You can install a plugin to make it possible (https://themeisle.com/blog/change-wordpress-login-page-url/)
Thank You!
Hi, presales question here. do you have a feature so we can upload files such as pdf or image into the patient encounter? I really need this feature
Yes, it is included.
The admin demo logins are not working. Can you fix them? Thanks!
Demo is working now please check.
Is it possible to synchronize the Appointment Booking with the google calendar?
We request you to please open a support ticket at https://iqonic.desky.support/ so that our support team agent will help you. Thank you
Hi! Theme looks awesome but I haven’t installed it yet. From what I’ve read in other people comments, right now we can’t charge patients for booking an appointment? I bought this template so I could give my current website a more modern look, and my current page uses WooCommerce Bookings where patients can look up the doctor, date and time and book by paying immediately.
Hi,
Thanks for your purchase.
We have given an update supporting WooCommerce Gateway for payments.
Thank You!
I raised a Support ticket with multiple issues, please try to read carefully and understand the issue. I got reply for only one issue. Please reply ASAP with the solution, I work for clients and its not a good practice to hold the website with issues for long time.l Hope you understand the urgency. Thanks
Hi,
Please share your ticket id. We’ll revert ASAP!
Thank You!
Ticket #3163
Ok, team is replying on it.
Thank You!
I appreciate your very quick response. Thank you
when will the pro plugin available ? can’t wait for the appointment online payment feature!
Hi,
You can already integrate payments through WooCommerce. We have provided an update for that.
Thank You!
amazing but how? can i have a guide or tutorial for that?
Hi,
You have to install WooCommerce and setup payments in that. After that go to clinic adminFor more, you always rasie a support ticket with us at https://iqonic.desky.support/
Thank You!
I have raised a support ticket #3194 for the payment issue 
Hello, I’m unable to see the working of the appointment booking part in the theme, how do I get a demo of that before I made the purchase?
The issue is that I see “Sorry, No available slots for this doctor on this day.” for all doctors for all dates.
Hi,
Please check the appointment slots are updated.
Thank You!
How to remove # symbol at the end of every URL. It’s creating # symbol at the end of every URL. Please let me know how to remove.
Thanks
Hi,
Please raise a support ticket at https://iqonic.desky.support/ Our agent will help you with that.
Thank You!
Hi, This is a Pre-Sales Question. 1. Does this theme supports e-prescription. a) Printable as PDF with Customized logo. b) Option of Uploading Patient Diagnostic and other reports for Doctor’s information before scheduled apointment. 2. Does this support EHR (HIPAA Complaint). Electronic Health Records. 3. Does this support editing (for Rescheduling) scheduled appointment for Patients or Doctors. 4. Does this saves Patient diagnostic reports in Patient records?
Looking forward to speedy response and assistance.
Thanks, Jogesh
Hi,
1) a) The prescription feature is in development will release in coming releases. b) No, it’s not possible.
2) No, it doesn’t.
3) Yes, you can edit the appointment and reschedule it.
4) It’s in the roadmap will be adding it in the future.
Thank You!
Can you tell me an approximate timeline for the above features to be available? I
Does this support Woocommerce Plugin? I want to sell few products along with the services? Please let me know.
Hi,
The timeline is not fixed yet.
Consider it to in in coming 2 – 3 months.
Woocommerce is supported with the theme.
Thank You!
Hi! Can I ask when will you release the next update including the ability for patient to pay for the appointment first before pushing through on the successful booking schedule?
We have recently released a major update to the plugin. Next in line up is Payment feature in our Pro plugin version. Its under development. ideally should be available by early next month.
Will this be included on next updates if we purchase it today?
yes. Pro plugin will be included in the theme in future whenever it releases.
Hello, could you please tell me what will be included in the pro plugin, expected release date and how much will it cost? thanks in advance.
Pro plugin will have advanced features like Online payment options, more customization options. Targeting it to start releasing in phases by early next month.
Hi, Congratulation for this new version of wordpress themes, is it RTL “can install it with arabic language”?
No, not yet
could i add payment option if patient booking and pay only the charge
No, you can not add payment option by your self. It will be available in our upcoming pro plugin.
Thank you, um impressed, though it would be nice if invoices could be downloaded in PDF also data be able to be in xlm or some how.
But i will purchase…
Hi,
It’s in our pro plugin roadmap.
Awesome…
Would i be able to design my own forms ? change names of some entries in the software?
You can add custom fields for doctors and encounters. For appointment widget custom field is coming soon.
Hello….how do the doctor and receptionist log in …...generate passwords
Hi,
The passwords are sent on email when they are registered by the clinic admin.
Thank you very much
Hello there…for Zoom is it one API for all the doctors or each will have to create ?
Individual for each doctor.
Um getting this message when i try to log in to the clinic admin demo….ERROR: Invalid username, email address or incorrect password.
Hi,
There was some glitch in demo. Please check now it’s working.
Thank You!
Hello, will it be $ 29 again? Thank you
Hi, Thank you for ur message. No. it will not be 29. Infact after 49 sales it will jump to 69.
