12893 comments found.
Hi there, I would like to know if this template is compatible with elementor pro.?
Hello,
Thank you for your question.
Yes, our theme is fully compatible with both Elementor and Elementor PRO.
Kind Regards
Hello! I am planning to update the theme, but I would like to avoid bugs that appeared during the update to version 6.0. Do you still have many bugs in the works? Should I expect versions 6.0.4, 6.0.5, ... 6.1 with bug fixes in the near future? Or can I already update theme and all the bugs have fixed by you? If not, when can I expect a big update with all these bugs fixed?
Hello,
Currently, we don’t have any opened issues reported and don’t plan to release a hotfix update in the nearest future. But if any critical bugs reported by our customers, probably, we will have to make an update.
Kind Regards
Lost description tab on mobile interface https://1hinh.com/image/P2R1
I found the cause, is the plugin cache rocket. Thanks
Hello,
We are glad that you sorted it out. Feel free to contact us if you have any questions.
Kind Regards
Hi,
I’m wondering can I install the theme locally for staging even if the store is online on a real server. So I can test each update locally first without breaking the online store?
Thanks
Hello,
Yes, you can install and activate our theme on both staging and live websites. You will not have any issues with the license.
Kind Regards
After theme update the codes for hiding Author details and post tags are not working in custom css.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
My support is expired already. So, I guess you can not have a glimpse of genuine issue in theme.
In this case, you need to extend your support period first. Your issues seems to be related to your custom code and it is not a bug in the theme.
Hello
http://prntscr.com/11fxmayIs it possible to change “search for products” text in woodmart? Thanks.
Hello,
You can translate/rewrite all theme and plugin texts via PO file in WordPress. Here is a video tutorial that should help you translate your website texts with a Loco Translate plugin https://www.youtube.com/watch?v=D3NsDdMzsls&list=PLMw6W4rAaOgKKv0oexGHzpWBg1imvrval&index=3
Please check the video tutorial to see how to save the translation file correctly. You can remove the plugin and translations would remain. Also, translations would remain after each theme update.
Best Regards
Pls advice, how to add out_of_stock class to variations swatches? Maybe u have some snippet for it?
Hello,
Sorry, but we don’t have a snippet for this. It might require additional code customization.
Kind Regards
I have restored my website, the licence is now unregistered? When I try to re-register it, it comes back failed 3 attempts? Can you test my licence please as you can see the domain I am trying to register is the original website. Thanks
Hello,
You need to deactivate the license before uninstalling the theme. Please, send us your purchase code using the contact form on our profile page so we can reset it.
Kind Regards
I have tried everything and theme is not working in any way I keep getting errors and support is saying its the server, we have tried diffrent themes and they are woking fine. If it was the server other themes wont work on digital ocean server. Please refund.
Hello,
We are sorry that you faced difficulties working with our theme. If you are not satisfied with the theme or with our support, you can request a refund here https://themeforest.net/refund_requests/new
Kind Regards
Hello, I had two questions. 1 – How many times can I use a license. 2 – What happens if I don’t renew the license, can I keep updating the theme?
Hello,
1. One regular license allows you to use the theme for a single website only.
2. Yes, you can continue using our theme and get all the updates. The only limitation is our support service. You don’t have access to our support if the period has been already expired.
Kind Regards
Hello ! Please check your new update… there is a problem with logo on sticky menu in mobile (the logo has problem on the height parameter, it is stretched).
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Hi, I’ve uploaded the new version of the theme and it was working at ver 6. Now at ver 6.2 and 6.3 I’m getting the error Wrong JSON data format on the css generator page?
My site is broken as a result
sorted it 
Hello,
We are glad that you sorted it out. Let us know if you have any further questions
Kind Regards
Hello, Is there a demo that doesn´t import the megamenu? Or can I deactivate it? I don´t want this bloated menu, just a straight simple menu.
Hello,
Megamenu is a part of our base demo content. Unfortunately, it is not possible to import our dummy content without it.
Kind Regards
Hi, we use the 5.3.6 version and we have a strange bug with product image gallery. After scrolling the images appears below each other and we cant find the bug. Do you know the problem. We checked several image galery types in theme settings but nothing works right. e.g.: https://www.theatermakeup.de/shop/3-farben-eye-shadow-set/
Hello,
Try to disable our Sticky product option in Theme Settings -> Product page.
Kind Regards
I deavtice sticky product and sticky add to cart but the bug is still their. Any other idea?
It looks like still sticky. Could you please send us your admin access so we can check? Please, use our support forum and create a topic https://xtemos.com/forums/forum/woodmart-premium-template/
Done
I just wanted to stop by here to say that I enjoyed reading your “6.0 update explained”. Thank you for going into detail and providing the list of altered CSS classes. I love the performance direction your team is taking with Wood-Mart. It is a pleasure working with your theme! Thank you for taking care of your customers and keep up the great work. -Josh
Hello,
Thank you very much for your feedback. We are happy to hear that you appreciate our work
Kind Regards
Hi, Some parts of my template (such as team member) are missing the image path, which is displayed as src=(unknown), but there are images in the media library. Others such as Footer’s Payment System, Shipping System… It is also the state of the missing image path. Thanks in advance.
I tried it again, and I found that all files with the variable $img_id will not be able to capture the pictures in the media library. Can you help me?Thank you
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello,
WooCommerce 5.2.0 was just released around the same time you posted the update for WoodMart 6.0.3 – is the new 6.0.3 compatible with the new WooCommerce version (5.2.0)?
Thank you for this amazing update btw!
Hello,
Yes, our 6.0.3 version is fully compatible with WooCommerce 5.2.0.
Thank you for your feedback
Kind Regards
Dear Team
Sorry for disturbing you again.
I got an big issues since have update last time.
1) Whenever I click on save theme, it just go to internal server error. /wp-admin/option.php
2) Website frontend got ruin completely, specially header part..
What I can do? My support also expired :’(
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
Hello,
Using the Woocommerce Product Category element in Wpbakery Builder, is it possible to add the pagination?
https://imgur.com/ehkuvCM https://imgur.com/odsXr2iThanks a lot
Hello,
As far as we can see, WooCommerce doesn’t have pagination for its shortcodes.
Kind Regards
Hello, after update of woodmart theme there is some kind of popup, when opening the website (www.rollladenfix.de). How can I remove this.
Sorry, the problem is solved. I found the settings.
Hello,
We are glad that you sorted it out. Let us know if you have any further questions.
Kind Regards
