12891 comments found.
Hello, I have tried to hide the Description and Additional Information tabs with the help of this article https://docs.woocommerce.com/document/editing-product-data-tabs/. As you have mentioned in this article to add the code into function.php file of the child theme. When I did the same, the theme crashes and the website showing a critical error. After that, I have deleted the theme and now my website is running on the main theme. So, my question is how I can hide above mentioned tabs? Should I add the code into the function.php file of the parent theme?
Looking forward to your response. Thanks
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
Hi there,
I am using your theme so I must want that these tabs should be hidden while using your theme and I have also checked, other themes are working fine on my website. Your parent theme is working fine as well but the child theme is not working. Your provided code https://docs.woocommerce.com/document/editing-product-data-tabs/ only work with the child theme? Can I use it on the parent theme as well to hide the tabs?
Hello,
You can use the parent theme for the code but then you would lose it after the update. Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi there,
I already submitted the request but they are not even reading it. They are sending wrong queries. Is there anyother way to contact the support or can you help me to fix the issues with this theme?
Hello,
Sorry for the inconvenience. Your topic had got a wrong reply. Please, continue the conversation on the forum and we will do our best to help you.
Kind Regards
Guys, why is everything related to User giving me: There has been a critical error on this website. Please check your site admin email inbox for instructions.? I have opened in your support, please get back to me
Hello,
We have answered your topic on the forum. Please, continue the conversation there.
Kind Regards
Are you guys Php 7.4 compatible? Something has happened that disabled the addition, edit, etc with Users. It only returned to normal after I switched back to Php 7.3. I will update on support ticket now.
Yes, we have already answered the question on our forum.
Hello, every time I update the theme I get all my translations via Loco Translate cancelled and I have to redo them all. Do you know why and especially how I can do not to have to redo this work at each update? Thanks for your help.
Hello,
You need to keep your translation file in the folder “wp-content/languages/themes” as per our documentation. You don’t need to put them in the theme folder itself.
Kind Regards
Hello! Do the retail themes in the script require a higher configuration server to use? I use a 1G server, and the CPU load shows 100%.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
287638 This is my post number
There is indeed typo in rel="nofollow" spelled as rel="noffollow".
Please fix this ASAP.
Hello,
Thank you for reporting us. This bug will be fixed in our next theme update.
Kind Regards
Hi there, the theme demo site is down, preview link only show unix server default page
Hello,
We don’t see any problems with the demo at the moment. Could you please try to clear your browser cache and test with a different device?
Thank you in advance.
Hello! 2 problem in woodmart theme:
1.All of woodmart rel=”nofollow” are like this: rel=”noffollow” ( the word follow got only one “F” , and not two! ) go to page source of shop page ( https://woodmart.xtemos.com/shop/ ) and search: noffollow
2.the magnific-popup js file loads in wrong places, even if you not even use the popup at all! for example it loads on product pages for no reason..
Regards
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Guys! just look at the first one!!! it’s live on your demo!!! and it hurts all of your clients website seo really bad right now!
We will check this bug in our theme, thank you for the report.
Hola como se puede agregar varias idiomas al sitio? requiere de algún plugin específico? si es así cual sería?, su ayuda por favor. gracias
Hello,
We recommend you use the WPML plugin for this purpose. It is fully compatible with our theme and allows you to add multiple languages to your website.
Kind Regards
Hi, with woodmart core plugin enabled I receive error on checkout page (endless spinning) for oorder review and payment.
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
We have installed this plug in for woocommerce https://codecanyon.net/item/woocommerce-deposit-down-payments/22913925 It is not working with your theme apparently. We have deactivated all plug ins and it was not working. After changing the theme to twenty twenty it was working. Do you know this problem and what can we do? If we activate the plug in it show in all products a strange amount that needs to be paid although nothing is default.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi
With Betheme and Bridg theme also Storfront theme I get this error on Google page speed and Gtmetrix
properly size image
Dose your them have the same issue?
Hello,
This message is not related to the theme but to your image sizes. In most cases, you just need to reduce the size in theme or WordPress settings.
Kind Regards
Hello, to update to woodmart 6.0 via automatic/ envato theme license method. Is it advisable to update Wordpress / the rest of the plugins first then the theme?
Hello,
Yes, we always recommend keeping all the plugins up to date if you use the latest version of our theme. You can update your plugins first and then update the theme.
Kind REgards
After updating all atrributes swatches has no css, no icons (images) from taxonomy “woodmart” settings on attributes page settings. Can you help me?
It is with product variations
You can delete my last comment – I’ve found it out where was the problem – you’ve change class names and I have to do the same manually in modified files of child theme…
Hello,
We are glad that you sorted the issue out. Let us know if you have any additional questions.
Kind Regards
Hello,
Yes, you can build a similar menu with Elementor. Check an example on our Grocery demo https://woodmart.xtemos.com/demo-grocery/demo/grocery/
Kind Regards
Is it just us or few recent updates are causing various little bugs here and there? For the first time, after spending few hours on checking and fixing, we had to restore a backup
Hello,
These problems might be caused if you have some code in the child theme or in the custom CSS. Please, read our 6.0 update explanation before the update https://xtemos.com/docs/woodmart/faq-guides/woodmart-update-6-0-explained/
Kind Regards
Hi
Found a bug related to Ajax history not working. I tried to replicate bug on demo site of woodmart. I have shared video link below.
https://photos.app.goo.gl/jF1rVwVasuzNVX3M8Kind Regards.
Hello,
Could you please clarify if this error cause some problems or breaks any functionality? It seems to be generated by WooCommerce file, not our theme.
Kind Regards
You can see it in video I sent. while pressing back button only url changes but not the actual content…it just jumps to top….to replicate this bug please follow these steps
1) perform any ajax action like changing category or anything.
2) open any product and go back to previous page.
3) now again go back to previous page, here you will see that only url changes but not the content.
Kind Regards
OK, we will try to find a solution to this problem in our future updates. We don’t have a workaround for this at the moment.
Hi, on the checkout page page header where it displays the following path [SHOPPING CART – CHECKOUT – ORDER COMPLETE]
Is it possible to change [CHECKOUT] to [EXPRESS CHECKOUT] ?
Hello,
You can do this by renaming the “Checkout” point to “Express checkout” using Loco translate. And the last item can be hidden with custom CSS code. Contact our support center for help if you have any problems with this https://xtemos.com/forums/forum/woodmart-premium-template/
Kind Regards
Undefined index: post_parent in /wp-content/themes/woodmart/inc/modules/nav-menu-images/inc/admin.php on line 271and
Undefined index: post_parent in /wp-content/themes/woodmart/inc/modules/nav-menu-images/inc/admin.php on line 277
Hello,
Thank you for the report. We will fix this.
Kind Regards
With Elementor, Section Title element is bugged. The stile of this element is empty.
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
Hello, is it possible to set different headers with different menus for some product categories?
Hello,
Currently, there is no such ability in our theme. But we will add such option in our next 6.1 update to our Theme Settings Presets.
Kind Regards
Is it possible to add such an option also for the products of these specific categories? So the single product page can be different from the default style. I would like the customer to feel like its a new website 
For example, I have a grocery store but I am also selling women’s bags and electrical appliances. I would like the women bag categories to feel more like a fashion magazine style website and the electrical appliances something a little bit more different. And who knows – someday I may be selling cars too
Yes, this option will be added in the next update. If you want to apply different settings to some particular category page, it is already available in Presets https://xtemos.com/docs/woodmart/theme-settings-presets/
