105 comments found.
Hi guys,
i purchased your theme and installed the demo page. When i try to edit the homepage with WP Backery Frontend Page Builder and click on the text fields to edit the button, or change the text or anything else, it opens a pop up window where i cant see anything like the settings or text to change.
How can I solve it? Whats the issue here please?
Hello,
Thank you for contacting us!
Please ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://fixteam.ancorathemes.com/doc/#getting_started_theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello,
I’m very interested in your theme. The last update date of your template is from “13th October 2020”.
Are you planning to update the theme any time soon?
Hello,
Thank you for your interest in our theme!
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Thus, there is no need for frequent updates. Please review this guide: http://fixteam.ancorathemes.com/doc/#getting_started_theme_update
Currently, we are planning a new release, but the testing process will take some time. The template is fully maintained by Our Team and comes with 6 months of premium support, which can be extended. Just create a ticket at https://themerex.net/support/, and Our Support Department will gladly assist and guide you. Please rest assured that we will do our best to make you entirely satisfied with our service.
Regards.
Hello, I have updated the theme to the latest but when I click on edit or add I can not see the editor, for example, I click add text block I dont see anything just a window saying Text Block editor. Please help.
Hello,
Thank you for getting in touch with us!
To avoid any issues, Essential Grid, WPBakery and all the bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://fixteam.ancorathemes.com/doc/#getting_started_theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
Photos are not included. Where would I get that background picture from the “Our Repairs Mean Business” Banner?
Hello,
Thank you for contacting us!
All the images on the demo are copyrighted to their respective owners and used for demonstration purposes only. We do not package them with the theme. However, we include their blurred/watermarked versions in the demo data import.
Our Tech Support team can send you the list of image IDs from depositphotos.com, just submit a support ticket at https://themerex.net/support/ after purchasing the theme.
Regards.
This is by far the best support I had from a theme developer. I really cant understand those that complained about support before
Дизайн красивый, но редактор не работает. Обратился в поддержку, дали файл – обновление, после установки ничего не изменилось.
Hello Evgeniy,
Please provide your website details in the support ticket at https://support.themerex.net/ticket/35274 Our team will assist you with the issue as soon as possible.
Thank you!
Я писал, мне предоставили файл – обновление, но ничего редактирование всё равно не работает.
Let our Tech support team have a closer look at your website settings. Please send your website login details in the support ticket at https://support.themerex.net/ticket/35274 Our Support Operator will provide a solution shortly.
Thank you.
for Layouts (where the header, footer and short sections) are not being edited or customized, option is showing edit with wpbakery but it’s just don’t go further for frontend editor or backrnd editor even after enabling custom post type in role manager. Please help how to resolve it. I have seen other people comments related to customization of layouts. Thanks
Hello,
Thank you for contacting us!
Please make sure that bundled plugins are up-to-date as outdated Ess. grid can cause issues with the editor. To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package – pluginhttp://fixteam.ancorathemes.com/doc/#getting_started_theme_update
If the problem persists, please provide me with your website details for further investigation.
Thank you.
Hi julia.. happy new year to you.. I have problem with my theme now www.lagadatorumea.se Since the new wordpress update happen, im not able to configure the website with WPbakery… nothing happens when i click and try edit ? Do you know what the issue is? thanks
Hello,
Thank you for contacting us!
The theme is compatible with WordPress 5.6. To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://fixteam.ancorathemes.com/doc/#getting_started_theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
Hi Christine, thanks for quick reply. best website and service.. I disabled gutenberg now. I just cant find “Themerex Updater”, i dont have it.. Where can I download it? thank you
Hello,
The latest version of the theme contains Themerex Updater plugin. Our Support Operator has provided it in the ticket at https://support.themerex.net/ticket/32238 Please review it.
Thank you!
Hello, after the update of Wordpress, the WP Bakery doesn’t work. How can i fix that?
Hello,
Thank you for choosing our theme!
Please ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://fixteam.ancorathemes.com/doc/#getting_started_theme_update (please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section) We recommend making a full backup of your website before any updates.
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you experience any difficulties, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Is it easy to customise? Ie edit the pages, create new ones, change the header/footer?
Hello,
Thank you for your interest in our theme!
Absolutely! The template is fully customizable with WPBakery Page Builder. It is a user-friendly visual composer that allows you to create any layout you can imagine with intuitive drag and drop builder – no programming knowledge required.
So you will be able to easily replace the content with what you need. Along with the number of widgets, shortcodes, and flexible theme options, you are getting lots of pre-made pages, so that you wouldn’t spend much time creating ones for your website.
Before you get started, we highly recommend getting familiar with the documentation file for the theme. You can find it following the link -http://fixteam.ancorathemes.com/doc/
In case you have some difficulties with customization, our Support Team is always ready to help you and resolve all the issues.
Regards.
Hi, could you please recommend a Video membership plugin that goes along with this theme.. I want to create a vidoe membership page with this theme.. thank you
Hello,
Thank you for getting in touch with us!
We have not tested the theme with video membership plugins. Feel free to install the plugin meeting your needs. It may require additional stylesheets for its full compliance with the theme. If there is a need, our Customization studio can create them for an additional fee. To get a quote, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
thank you for replying
Hola he comprado este tema y queria preguntar si la licencia de wpbakery está incluida. Gracias
Hello,
Thank you for choosing our theme!
You will receive WPBakery Page Builder bundled with the theme. It is fully functional and is the same copy of the plugin direct buyers get.
If a new version of a bundled plugin is available, please update it to the latest version using Themerex Updater plugin included in the package. Here are the detailed instructions: http://fixteam.ancorathemes.com/doc/#getting_started_theme_update (please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)
We recommend making a full backup of your website before any updates.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi, there is no option to create an account. There is only a login and forgot password option but no signup
Hi, that’s not what I’m referring to. I’m referring to the woocommerce account registration. The theme includes a login page for customers to access there account but does not include a registration page to actually register for the account. https://yourwebsite.com/my-account/
Hello,
Please also make sure that registration is enabled for Account page in WooCommerce settings:
https://prnt.sc/up2n08If you have any further questions, please submit a ticket at https://themerex.net/support/ – our Support team will be happy to help.
Thank you in advance.Pre-purchase question. Really like everything beside mobile showing brand, model and price. On a mobile device, there is an issue. There is nothing that tells the customer to keep scrolling down to see other device brands. Is there a way to have all shown on the top first vs auto-opening the 1st one?? try it on your phone.
http://preview.themeforest.net/item/fixteam-electronics-repair-wordpress-theme/full_screen_preview/21313304?_ga=2.168320930.207848512.1600353949-652960666.1600175992For instance on the homepage if you click smartphone on a mobile device it takes you to a ALL SERVICES page. There on a desktop you will see the brands go across the top which users can understand with no issues. No on a mobile device it shows Phone1 first with all the information and you have to scroll all the way to the bottom to see the other brands. Now most customers will not know they have to scroll down. This is the issue. It would be nice on the mobile to have all the brands populate on the top first so one can see them and then select the brand they are needing repair. Try it on your phone. Now pretend you don’t know you have to scroll all the way down to maybe find out if the company fix Sony. You would not know to this information
Hello,
Thank you for your reply. I see that. Such is default responsive styles for tabs in Visual Composer Extensions Bundle plugin.
But you may change style using CSS trick: @media (max-width: 479px) { .vc_tta.vc_tta-tabs .vc_tta-tabs-container { display: inline-block !important; margin: 0.5em !important; } .vc_tta.vc_general .vc_tta-panel-title { display: none !important; } }
As a result you’ll get: https://prnt.sc/ul9eth
Thank you.Do you have HTML version of theme?
Hello,
We appreciate your interest in our theme!
The theme does not include HTML files. If there is a need, our Customization studio can create the HTML version of the theme.
To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support
Thank you.Hi,How do i change the social media links to mine. Also please inform on how to change the currency from $ to ksh
Hello,
The social icons inherit the links (URLs) to your social profiles specified in the Appearance > ThemeREX Addons > Socials tab.
You may change currency in WooCommerce settings: https://docs.woocommerce.com/document/shop-currency/If you have any further questions, please submit a ticket at https://themerex.net/support/ – our Support team will be happy to help.
Thank you in advance.Hello, I have the following problem. When I define a page as start page in the customizer, an H1 heading is generated in the source code with the content “Home”. Of course, this is not optimal for the search engine. Where can I change this? Best Regards Arno
Hello Arno,
Thank you for contacting us!
Please submit a support ticket at https://themerex.net/support/ – our Support team assist you with that.
Thank you in advance.i will install the themes on my domain … can i change the domain in the future ?
Hello,
Yes, you can. We recommend using Duplicator plugin to migrate the website
If you have any further questions, please submit a ticket at https://themerex.net/support/ – our Support team will be happy to help.
Thank you in advance.I want to purchase your product but when I was testing demo mode and trying to submit the Order Booking so theme was saying to login before submit Booking but there was no sign up option in there, can you please explain about it?
Hello,
We appreciate your interest in our theme.
Booked option is implemented using Booked Appointments plugin.
By default, we have set Registered booking type on our demo.
You can choose between “Registered” and “Guest” booking. Registered allows your customers to book appointments under their own user account. The bonus here is that you can create a Profile page for them to manage their appointments (see above). Guest booking simply asks for a Name and Email Address to book an appointment. No user is created.
Best regardsOkay, so is there any option to add to cart a mobile repair service, after selecting the date date and time, I want to add the selected service and date into cart, is it possible?
in short, can I select and add the service in to cart while making an Appointment?
Hello,
You may connect Booked with WooCommerce using this free addon:
https://boxystudio.ticksy.com/article/3820/A visitor will book an appointment. During this process, they will choose a product (and options if available) and submit the form to book the appointment. The appointment will be saved as “Awaiting Payment”. The time slot will be filled for now.
If you have your appointments set to auto-approve, then it will be approved at this point.
The customer will be taken directly to checkout to pay for the appointment. Once paid, the appointment will be marked as “Paid”.
Best regardsHi, I bought this theme 4 months ago, and something is annoying me, my website is in french and I would like to change the text inside the ’’read more’’ button for post. Can you help me with that please?
Hello,
You may change text for this button via theme translation:
http://fixteam.ancorathemes.com/doc/#theme_translationIf you have any further questions, please submit a ticket at https://themerex.net/support/ – our Support team will be happy to help.
Thank you in advance.
