12893 comments found.
its ok i found it https://prnt.sc/1lry1i0
Hello,
We are glad that you sorted it out. Let us know if you have any further questions.
Kind Regards
Pre purchase question, I want to buy the them but have one question to ask.
Please is it possible to skip the add to cart and move directly to checkout. I want to redirect the add to cart to checkout.
Hello,
Thank you for contacting us.
Yes, you can configure this redirect right after adding it to the cart or checkout in the WooCommerce Settings.
Kind Regards
Hi, we make an update to newest version today but we get the known mobile error every time “TypeError: q is null” <anonymous> /wp-content/themes/woodmart/js/libs/device.min.js?ver=6.1.4:1 <anonymous> /wp-content/themes/woodmart/js/libs/device.min.js?ver=6.1.4:1 device.min.js:1:2807
You can check it on firefox with mobile view in console: https://futura-marketing.eu.
Do you have a fix for it?
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
We checked it on fresh install and its the same i think. Should i use the normal contact form on your profile page?
Yes, you can send us a message via the profile page. Or create a topic on our support forum.
done
Hello,
We have checked your home page with FireFox mobile device and don’t see any errors in the console now https://gyazo.com/7dd90c3d6b3c8a98812e688a40ba0742
Kind Regards
It seems to happen in Firefox emulator only. We tested it with real iOS device and there are no any problems with the logo there.
Than it is an emulator problem. Really strange.
Hi, is a theme update planned to be compatible with WordPress 5.8 version? Have you set a release date? Thank you.
Hello,
Our theme is fully compatible with WordPress 5.8. We don’t have plans to release any updates in the nearest future. Do you have any problems with the update?
Kind Regards
Hi, i waited to update to the last version because i don’t see in Software Version list 5.8 for Wordpress or 5.5 for woocommerce.
We have updated this information on our theme page. You can freely update it.
do you have any documents on the Product 360 gallery i add pictures but it does not display on the product. i have ability to take 360 degree video is it possiable to add these to the listings?
Hello,
This feature requires a set of images from different angles of view. If you want to use video you can upload it to the product as well. Please, send us a message using the contact form on our profile page if you have any difficulties.
Kind Regards
Hi. A pre-sales question please- if I was to add a countdown timer to all of my single products, can I set it so that countdown will also show on the main shop/catalogue page?
Also, Would customers be able to filter products with countdown to show which are ending soonest, newly added etc for example?
Many thanks.
Hello,
Yes, you can display a countdown timer on the shop/catalog pages as well. Here is an example https://gyazo.com/1d5598efec99580d75d786441923aaa5 Sorry, but there is no option to sort products by their sale end date in WooCommerce.
Kind Regards
Ok thanks! Appreciate such a quick reply!
You are welcome!
Dear friends ❤️
If it possible, for the next theme update, include – change product add to cart icon for mobile version – (in the product grid area, from mobile. At the moment here we got trolley/wheelbarrow icon and if it possible to can use another one or upload our own icons). For header it is already done and cool. Thanks a lot.
Hello,
Thank you for your feature request. We will consider this for our future updates. If you need, we can give you a custom CSS snippet to replace the icon with the one you need.
Kind Regards
Yes, please, if it possible. For example, your default bag icon for mobile will be great.
How do I have the separate page for the mobile devices with that navigation bar?
Hello,
Could you please clarify what navigation bar do you mean? A separate page for mobile devices can be specified for a particular page in the dashboard while editing it.
Kind Regards
Can you send me a screenshot how its been done?
Sorry, what exactly do you mean?
Can you send me your email address, Im not being able attach a screenshot here
Send us a message using the contact form on our profile page. Or upload your screenshots using some service like Gyazo.
Let me explain:
In your demos(mobile version) there’s a special navigation bar right? (like an app) SHOP – WISHLISH – MY ACCOUNT – COMPARE
How do I get that on my website’s mobile version?
You can enable it on your website in Theme Settings. If you have any difficulties, please, create a topic on our support forum and we will help you.
Theme settings where?
Could you please clarify if you have purchase our theme on ThemeForest? We don’t see the purchased badge on your account.
I purchased your theme a longtime back from another account, I get to use your theme now only.. Also I don’t remember my logins which I have purchased your theme.. I tried forget password and everything, but didnt work.. Thats the problem..
Probably, you don’t have the latest version of our theme. This option is available under Theme Settings -> General -> Mobile bottom navbar.
Kind Regards
Could you please let me know how to replicate the demo in the below link
https://preview.themeforest.net/item/woodmart-woocommerce-wordpress-theme/full_screen_preview/20264492Its named demo default in the demo site , but dont know what to choose while import demo
Hello,
Thank you for contacting us.
You just need to import the base content and then the default demo will be set. Please, create a topic on our support forum if you have any difficulties with that.
Kind Regards
Product Bundles. i will need to Enable AJAX add to cart function on the single product page to make it work with this plugin
https://wordpress.org/plugins/woo-product-bundle/ or https://woocommerce.com/products/product-bundles/Hello,
If these plugins add their custom fields on the “add to cart form” then our custom AJAX function will not work with them. It is developed to work with standard WooCommerce functionality only. Unfortunately, we can’t fix this issue and it is out of our theme support scope.
Kind Regards
Can you suggest a plugin Product Bundles to work with the theme properly. I have tried a lot but unfortunately they have a lot of problems. It is impossible to not use Product Bundles plugin as today it is a very basic tool for online stores.
All popular plugins should work without any issues. The only restriction is our AJAX add to cart function. This information is also mentioned in the description of that option. It will not work with any plugins that add their own custom fields.
Hi, I need to log into my account on your support page to review my active sites and remove a license to apply it to another site. However I don’t remember my password and when I add my email information to reset my account it tells me that there is no email with my information registered.
Can you help me to reset my account on xtemos.com? I have also tried to create a new account but obviously it tells me that my purchase code is already being used.
I dont need support, just manage my active domains.
Hello,
Please, send us your purchase code and email using the contact form on our profile page so we can check and restore your account.
Kind Regards
hello, team there has an issue please help me. Your Site is Experiencing a Technical Issue
Howdy!
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with your theme, Woodmart.
First, visit your website (https://www.suruchilight.com/) and check for any visible issues. Next, visit the page where the error was caught (https://www.suruchilight.com/wp-admin/admin.php?page=woodmart_dashboard&tab=wizard&step=done) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
https://www.suruchilight.com/wp-login.php?action=enter_recovery_mode&rm_token=a1Ad3EZIe1p6ONG8kmCvRp&rm_key=Uc3jqpOvyazhP6De1yrg0cTo keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information: WordPress version 5.8 Current theme: Woodmart (version 6.1.4) Current plugin: (version ) PHP version 7.4.22
Error Details
An error of type E_ERROR was caused in line 34 of the file /home3/suruchil/public_html/wp-content/themes/woodmart/inc/admin/setup-wizard/templates/done.php. Error message: Uncaught Error: Call to undefined function wc_admin_url() in /home3/suruchil/public_html/wp-content/themes/woodmart/inc/admin/setup-wizard/templates/done.php:34 Stack trace: #0 /home3/suruchil/public_html/wp-content/themes/woodmart/inc/admin/setup-wizard/class-setup-wizard.php(182): include_once() #1 /home3/suruchil/public_html/wp-content/themes/woodmart/inc/admin/setup-wizard/class-setup-wizard.php(113): XTS\Setup_Wizard->show_part(‘done’) #2 /home3/suruchil/public_html/wp-content/themes/woodmart/inc/admin/setup-wizard/class-setup-wizard.php(96): XTS\Setup_Wizard->show_page(‘done’) #3 /home3/suruchil/public_html/wp-content/themes/woodmart/inc/admin/dashboard/dashboard.php(162): XTS\Setup_Wizard->setup_wizard_template() #4 /home3/suruchil/public_html/wp-includes/class-wp-hook.php(303): WOODMART_Dashboard->dashboard(’’) #5 /home3/suruchil/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(’’, Array) #6 /home3/suruchil/public_html/wp-includes/plugin.php(470): WP_Hook->do_action(Array) #7 /ho
please help me! i want to fresh file. why this type of fatal issue is detected on my site. I can’t build up my website. why ?? please help me team woodmart.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hello, The bottom of the cart page on top of the footer it displays “You might be interested in” products. how do I change the content of this page or at least this section because it is showing only one product all the time. Thank you
Hello,
Up-sells products can be specified for each product separately while editing them in the dashboard. Read more information in WooCommerce documentation https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/
Kind Regards
The Brands widget for the Elementor only shows the brands. Having a few features/options like Alphabet Filter, quick search field, and the option to show brand name and the number of products in each brand below the name would make the widget much more useful.
I hope you add some or all of these features soon. Having a list of +100 images on the page is not that useful.
Another option that I think is a must, is to limit showing brands per page and adding a “Show More” to ajax load more brands. We have a lot of brands and this is making the loading of the Brands page so slow.
Thanks
Hello,
Thank you very much for your feature requests.
We will consider them for our future updates.
Kind Regards
Guys, can’t find in ur manual how to set one click product loading/opening on mobile devices instead of double click as you code this as a default. I do understand that you made it for “comfy” clicking on that small “wishlist”, “add to cart” button, but it really distracting and lazy people could think site is broken. How to set 1 click opens? I check in on Storefront theme – it’s 1 click option. Thanks.
Can’t check this on other themes, Storefront doesn’t have such sidebar widget as your theme. But it showes reCaptcha on the pages.
Hello,
You can enable this option in Theme Settings -> Product archive -> Product styles as shown on the screenshot https://monosnap.com/file/Bm7yQSOAAAqNJrhsp7xC6Gxh78cBjg
Kind Regards
Hi. I am considering to buy this theme.
Do you have the ability to put a form on each product page for customers to contact you about that product? A form like “Ask a question”.
If you have that feature, it would be helpful if you could provide the URL as a reference.
Hello,
Thank you very much for your question.
This feature can be easily implemented with Contact form 7. You just need to create a custom form and put it on the product page using an appropriate field.
Kind Regards
Does that mean I don’t have to write code or touch HTML or CSS files?
If there is a forum or support page that explains how to do this, I would appreciate it if you could let me know in advance.
No, you don’t need to write extra code. It could be done with a drag & drop builder. Contact us after purchase mentioning this comment on our forum and we will help you.
Hi, I want to license my theme in wordpress but I can not because it says I have already activated the item for 3 times. How can I deactivate domains. It says log in to our website but I can not log in for some reason. When I want to register it says the product code is already in use.
Hello,
It seems that you have already registered on our website. Please, send us your purchase code using the contact form on our profile page as well as your email and we will restore your access. Then you will be able to clear your active domains.
Kind Regards
Hello!
I have a simple question: do you know if there’s a way in the theme to open the external product (set as ‘external’) in a blank page – target _blank, and not directly?
Thanks! Francesco
Hello,
It is possible with the help of additional code customization or plugin. Try to use the following one https://wordpress.org/plugins/wc-external-product-new-tab/
Kind Regards
Hi i am having problems with home page header, for the rest of the pages it loads the correct logo and info’s i have edited. But when i click home page button/logo it loads the hedaer with woodmart logo and the header from electronics 2 demo, and i am not able to change it for the home page. Why is that? I am uploading screenshots: Issue header: https://ibb.co/3BMZKKz How it should look like: https://ibb.co/s2btg1C
Hello,
Thank you for using our theme.
Your website has two headers set for different pages. You need to upload your logo for each header separately via WoodMart -> Header builder.
Kind Regards
I have done that i have uploaded logo and information’s via WoodMart -> Header builder, but only for the home page ( which is part of the demo imported ) the header wont change, for all rest of the pages the header is correct but only for home it wont apply the changes, i have also checked the settings for each page and it’s the same
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello xtemos Team, i am aware that my support period is over, but i still wanted to clarify something.
When i create a new page and add the woodmart blog widget to the new page to show some of my posts, than i can select my posts, define the post count etc. But i can just select “inherit”, “load more” and “infinity loading” as pagination setting. The load more and infinity loading works absolutely fine but the pagination links will not show up. The pagination will only be shown, when i select the new page as “blog page” in the wordpress settings.
But i want to show blog posts to different pages regarding topic, category and/or tag and i also defined new templates / custom pages for categories with elementor and elementor pro. So i can show additional content on this pages, but i am not able to select pagination.
I have tested this in a complete fresh wordpress environment and selected pagination in the theme settings. Also it happens, that the selection of pagination “inherit” will not apply the settings from the theme panel.
Just want to clarify if i miss something here. Thanks in advance and best regards Sebastian
Hello,
Thank you for contacting us.
Yes, you are right and the pagination works for the WordPress core blog page. It is not possible to have pagination links on other pages except blog archives, category, and tag archives.
Kind Regards
Thanks for your really fast reply and the clarification, than i have to live with that.
kind regards Sebastian
You are welcome. Let me know if there is anything I can help you with.
