188 comments found.
i want help regarding actiavting license on ame domain agin i accidently deleted the wordpress without deactivating licence now i install new wordpress and and it say licence is already registered can you please guie me what is solution . can you reset licence from your system ? domain where i actiavte it is “https://dinraatmarketing.com/”
Hi! Try it now
i check hosting there is no backup please help me i can email you license too can you please check and reset on your system
When Im in front page of my website styles can’t run and I can’t see some images but when in Elementor everything is OK. All plugins and wordpress are update. Can you help with any solution please.
It was a trouble with “Wp-Optimize” plugin is not about theme or Wordpress. I can solve it, everything is working.
Great!
Hello. I have updated to WordPress 5.8.1 and now my home page gets a sudden black, pop-up like screen, with a white X in the corner. The website is completely blocked when that happens and I cannot close the pop-up or navigate to any other page. Please advise if this is a theme compatibility to the new WP and how to fix it.
Hi! Please make sure to update the theme and bundled plugins.
How to activate coming soon page. Support expired, haven’t you used much though
Please, check this article: https://elementor.com/help/maintenance-mode/
Hello how can close all comments and not sea on post page even comment block? i would like same like page options Thank you
Hi! You can do it in a standard way. Please check the WordPress doc.
any way block is on the post page just you cant make commets i dont want this block at all
You need to delete all comments.
You need to check this article: https://wordpress.org/support/article/comments-in-wordpress/
Thanks a lot
i bought ths theme 6 month ago please guide me how to chnage header active color becuse i dont know i use latest update its not chnaging
The color of the active page in a Header depends on the General theme colors. You can change it in Theme Options > Color Options: http://prntscr.com/1s56u90
thank you yes i tired from here i try to chnage theme color too but its not working on dextop
You also need to check page settings.
can you please send me JPG and instructions
thank you i figure it out thnak you again i am going to buy another theme soon tkae care
You are welcome 
hey i accidently delted the wordpress website and try to active theme licence again it say its already regsitered but i install new wordpress on same domain and try to actiavte it again what is solution
Hi! Try it now
After the last theme update we are getting unexpected bullet points in icon lists, is there a simple css fix for this please?
Please provide screenshots to us.
Hi i cant activate again my purchase code, still: THIS PURCHASE CODE ALREADY REGISTERED please help, i cant make ticket
You can try to activate it.
I want to buy this THEME but can it be installed? I am also wordpress and need BUSINESS package?
Hi! It is pretty easy to install. Our support specialist will provide you the detailed instructions.
may i know if my wordpress 5.8 can Plugin?
Our theme works well with WP 5.8.
Hi there, Is your theme compatible with WordPress 5.8 please? Thanks a lot and kindest regards.
Yes, this theme works well with WordPress 5.8
And another question please. Where can we find the list of pictures you used please? In order to buy them. Thanks a lot.
Some are indeed very aesthetic!
Hi! You need to submit a ticket to our support forum. We will provide all details.
Hi there, I installed the theme to a website/domain which I did not proceed and removed all files and database. Now I want to use it again on a new domain. How do I revoke the licence from the domain which I did not proceed with?
Thanks
Hi! You can try to install it now.
Thanks a lot. Much appreciated.
hello I have changed my domain name and I cannot activate my theme, why is that? It makes me waste a lot of time …
Thank you for the submitted ticket.
Hi there, is there a way to add top bar to this theme header? If not, do you recommend any plugin?
Hi! All support question should be submitted to our support forum: https://webgeniuslab.ticksy.com/
Hello, I wanted to find out if there is a slider element I can use on portfolio single pages. It’s hard to tell by looking at the demo… it doesn’t see like there is a way to do it. Please let me know. Thanks.
Yes, you can put slider elements wherever you need.
Hello,
Love everything except the portfolio. Please confirm the below: 1. Does the portfolio support image scrolling when showing multiple works? 2. Does it support videos?
Urgently respond please before purchase
Hi,
1-2. If I understand you well, You can paste a video or a scrolling image everywhere. Please provide examples for a more accurate answer.
You can submit a presale ticket via our support forum: https://webgeniuslab.ticksy.com/
Is it possible to have scrollable images when previewing images in the single portfolio
http://prntscr.com/10jkatq http://prntscr.com/10jkczjYes, you can add a gallery to the single portfolio.
Hi, I have a small problem with the lightbox of my galleries, it opens the lightbox but it does not load anything, neither image nor video https://l2marquitectos.com/
Hi! You need to update the theme and bundled plugins.
Everything is up to date. Should I renew the support so that they can help me solve it?
Hi! We have checked this module and it works well. You can try to update the theme and core plugin again(the latest version was launched a few hours ago). Otherwise, you need to submit a ticket to our support forum and our specialist will check it directly on your site.
Hi! I was wondering in your portfolio grid layout is it possible to have two columns layout with rectangle photos representing projects instead of squares? Thank you, Anna
Hi! Thank you for the question! Yes, you can show original images: https://prnt.sc/10a5c04
How do you change the text on the spacer (ie.stoni, works, price…) is it a picture or can the text be changed alone?
Hi! You need to ask this question to our support specialist through the support forum.
We’re having an issue where the logo appears blurry in the header despite having a high resolution .png file. Does this theme support retina logo?
Hi! Please submit a ticket to our support forum.
Hi I’ve sent a ticket for support and require assistance please. thanks Alex
Hi! Our support specialist will reply to you asap.
