4641 comments found.
I would like to use Searchanise as my search tool but the theme search still shows under the Searchanise. Is there any way to deactivate it?
Thanks, but this removes the search bar completely. Is there a way to keep the search bar?
Hello,
Could you please send your request to support@halothemes.com, our technical team is glad to support you?
Thank you.
Can you tell me how to add Amazon pictures and links to on the product page？
Hello,
Our technical team replied to you, please help us to check it and keep contacting us via email thread you sent.
Thank you.
Hi,
I have a theme bugs on my website. Hope you can fix it soon as possible!!
Hello,
Could you please send your request to support@halothemes.com, our technical team is glad to support you?
Thank you.
which program should I use for svg? Thank you
Hello,
Could you please send your request to support@halothemes.com, our technical team is glad to support you?
When you send us the email, please let us know which section you want to use svg.
Thank you.
Hello, I didn’t have time to get your theme for promo price during the cyber week, because of Covid. Is it possible to benefit from it? Thank you
Hello,
Because this is the promotion of Envato, we cannot offer the discount price for you now.
If you want to get the discount price, you should wait for the next promotion of Envato.
Thank you.
Hello, I just started using the theme. When I access it from a mobile device, the product photos on the collection pages seem unclear because they are cut off. It doesn’t exactly describe the product. how can i fix this
Hello,
Could you please send your request to support@halothemes.com, our technical team is glad to support you?
Thank you.
Please how can I remove this “{ - assign grid_item_width = ‘col-6 col-md-4 col-lg-3 col5’ - }”, From under description
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Our technical team replied to you, please help us to check it and keep contacting us via email thread you sent.
Thank you.
Can you help me with regard to Ella theme the writing for example on the products in sale does not appear and at the bottom of the page propel by …. is displayed in 2 times. is it possible to make an update without removing the product and modification already made ???
Hello,
Our technical team replied to you, please help us to check it and keep contacting us via email thread you sent.
Thank you.
hello, I come to answer your email thank you
It’s licky for me to read the post related to “Refund”, that is NO WAY to ask a refund if you bought this theme, they don’t want to refund you because they have listed all reasons to deny you.
Hello,
We sell this theme on Themeforest so the refund policy must be compliant to Themeforest policy.
This is the Themeforest refund policy: https://themeforest.net/page/customer_refund_policy
You can submit the refund request here: https://help.market.envato.com/hc/en-us/articles/202821460
After you request a refund, the author will debate and give you the solution for your request. And the final decision will belong to Themeforest.
Thank you.
How can I create a contact us template? In the Add a new template dropdown there’s no contact option. Thanks
Hello,
To view the page template of our theme, you need to publish our theme.
Thank you.
Hi there, where can i find the wishlist on mobile? in home-23 fashion 03
Hello,
Could you please send your request to support@halothemes.com, our technical team is glad to support you?
Thank you.
Error: Invalid value for type in block ‘1541579674639’. Type must be defined in schema. facing this error while copy homepage 23 into Gymuso
Hi, is there way we can add section in Gymuso theme like find you fit with carousel collection images like the reference site: doyoueven.com
Hello,
Error: Invalid value for type in block ‘1541579674639’. Type must be defined in schema. facing this error while copy homepage 23 into Gymuso
=> You only can use Homepage 23 on Ella theme. You cannot use it in Gymuso.
Each theme is different in layouts and structure.
Gymuso theme only offers 2 homepage layouts and you can use 2 homepage layouts for Gymuso theme.
Hi, is there way we can add section in Gymuso theme like find you fit with carousel collection images like the reference site: doyoueven.com
=> Could you please send your request to support@halothemes.com, our technical team is glad to support you.
Thank you.
Hi, I want to remove the cart popup completely from store and keep only cart sidebar. The sidebar cart should open after add to cart everywhere. How could I do that? Thanks
Hello,
Our technical team replied to you, please help us to check it and keep contacting us via email thread you sent. Thank you.
Hello! I am trying to get ahold of the costumer support with an important question but no luck. I have one big issue I am not sure how to solve. Banner size – blurry banners. No matter what size I upload, what type of file I upload (.jpg, png)... Can you please help me with the banner size – desktop, mobile…
Thank you!
Hello,
Our technical team replied to you, please help us to check it and keep contacting us via email thread you sent. Thank you
Hello Is it possible to custom message on the product’s page where the client can say how they would like a particular product branded and can upload images?
Hello,
Could you please send your request to support@halothemes.com, our technical team is glad to support you.
In addition, you should send us the demo site showing the feature you want to get when you send email to us.
Thank you.
Hi there, I see in the documentation that this theme works with loox reviews. I have installed loox but I don’t see it appear in the review tab. Is there an extra step I’m missing?
Hello,
Could you please send your request to support@halothemes.com, our technical team is glad to support you.
Thank you.
Hi, can you please let me know the Product size and the Banner Size, I’m using Fashion 03, thanks in advance.
Hello,
Our technical team replied to you, please help us to check it and keep contacting us via email thread you sent. Thank you
Greetings, Is it possible to make sure that the newsletter popup banner is visible only at the first access to the site and not on all pages?
Hello,
Could you please send your request to support@halothemes.com, our technical team is glad to support you.
Thank you.
We liked Ella Shopify theme and just 1 step away to move forward. please read and reply below some questions and waiting for quick response:
Question 1 – Can we take different section from different Homepage layout and mix into 1 homepage layout?
For Example : - Slider section from Home 2 - 3 Column section from other homepage layout
Question 2 – Also there are multiple child themes, apart from that can we mix up section like 1 section from 1 child theme and 2nd section from 2nd child theme and so on…?
Question 3 – We need to create website using this : Header 3, Collection Layout 3, Footer 9
Product Page Layout – https://new-ella-demo-11.myshopify.com/products/permi-unde-ona-pharetras-praneu-homuir?_fd=0&_sc=1&variant=39295274319923
In short we want to check compatibility how we can mix up different demo design layouts and multiple sections into 1 website
Please let us know.
Thanks.
Hello,
Question 1 – Can we take different section from different Homepage layout and mix into 1 homepage layout?
=> It’s possible to do this in Ella theme.
Question 2 – Also there are multiple child themes, apart from that can we mix up section like 1 section from 1 child theme and 2nd section from 2nd child theme and so on…?
=> In this package, you will get many child theme. However, child themes are different and independent themes. They will have different structure and features . Therefore, you cannot mix layout of child theme together or mix Ella theme layouts with other child themes. You only can mix and match the available sections in one theme. You cannot mix the sections from different themes.
Question 3 – We need to create website using this : Header 3, Collection Layout 3, Footer 9 Product Page Layout – https://new-ella-demo-11.myshopify.com/products/permi-unde-ona-pharetras-praneu-homuir?_fd=0&_sc=1&variant=39295274319923
=> You can do this in Ella theme.
In short we want to check compatibility how we can mix up different demo design layouts and multiple sections into 1 website
=> As we mentioned before, you only can mix and match the available sections in one theme. You cannot mix the sections from different themes.
Thank you.
There are different 23 Homepage layouts.
We need to mix up design layouts and want to create 1 unique own style new homepage as below:
1 section from Home 01 – Default 2 sections from Home 07 – Jewelry 1 section from Home 11 2 sections from Home 14 3 sections from Home 22 – SURFup
we are confusing in above question that’s why want to need to confirmation.
Please give us clear guidelines and more clarification.
Thanks.
Hello,
1 section from Home 01 – Default 2 sections from Home 07 – Jewelry 1 section from Home 11 2 sections from Home 14 3 sections from Home 22 – SURFup
=> You can do that because these sections are from the same theme – Ella theme.
If you have any questions, please send your request to support@halothemes.com, our technical team is glad to support you.
Thank you.
Question 1 -
Want to customization on bundle product on product page. Can we add other related bundle products with color swatches and other custom fields?
Question 2 -
- Can we add tags with icons on product page? - “We recommend” block with a similar product’s display? can we do that? we need to customize design layout.
Question 3 -
- On the homepage, products slider have 1 custom field that looks like ratings. That’s field need to choose skill levels like – Beginner, Intermediate, Advanced, Expert, etc. Can we create a custom field that looks like a review dots box and display something like that?
I can understand some of the work tasks that need to do custom coding. If need to such like that then how much is your quote to do the same that feature?
Please request to give detailed answers above 3 important questions after that we are ready to purchase the Ella theme and start work on that.
Thanks.
The theme is the best, but when we select the header type #6, it takes time for the navigation menu of the new landing page to be updated. it shows the previous navigation menu before it loaded. Is it because the loading speed is low?
Thank you for your note. Let us have a check on our theme to see if there is the issue and investigate more for this. Thank you
Thank you for your attention. please let us know if we can solve it?
Hello,
Could you please send your request to support@halothemes.com, our technical team is glad to support you?
Thank you.
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