4641 comments found.
Another thing : the filter seems to be buggy. It seems that Shopify confirmed also this. In fact, it seems that If at least 1 is out of stock, although others are in stock it will be considered as unavailable/available . This is major.
Hi
Our technical team replied to you, please help us to check it and keep contacting us via email thread you sent.
Thank you
While i am happy about the theme, i tried to send 2 requests with no reply, one prior to buy and one after. I wish to know how to enable the notify on re-stock email module and how to achieve the same look for some mega-menu, it seems that the guide is not very clear on this subject and i struggled to get it right.
Hi
Our technical team replied to you, please help us to check it and keep contacting us via email thread you sent.
Thank you
Can you please provide us with a current change log as of 2/9/2022 all the documentation is several versions old?
Hello,
You can refer to this online documentation: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/documenter-cover
If you have any requests, please send your request to support@halothemes.com so that we can support you.
Thank you.
December 10, 2021 Version: 5.0.8
This is what is in the documentation and you have sent at least 2 revisions sent this.
Sorry for the note in current documentation. We have not updated it to 5.0.9 but the instruction in documentation is theme same content. We don’t have the update in documentation.
For change log. You can see at this link: http://themes.halothemes.com/marketplace/shopify-ella-ldp/change-logs/Read_me.html
Great, but what was in the updates? There are quite a few bugs and we would like to see if they have been addressed in your update on the 8th and 9th before updating our theme. As you state Last Update 9 February 2022
9 February 2022:
- We have not fixed anything, we only re-arrange our theme package, we gathered child themes into one folder and ella in one folder.
Great thank you. 
Hello… we love the theme but its a little buggy. When i try to change the customer viewing product from default values. Nothing happens…..
any luck? tried from teh theme also tried from edit code option.
Hello,
Our technical team replied to you, please help us to check it and keep contacting us via email thread you sent.
Thank you.
Dear Team,
How can I remove the ”?” icon from the new Custom Information function in product page? Is it possible to remove only from one specific Custom Information block?
I can edit the theme code if necessary.
Best regards.
Hello,
Could you please send your request to support@halothemes.com, our technical team is glad to support you.
When you send us the request, please give us the screenshot showing the section you mentioned so that we can check your request.
Thank you.
Hi, We are currently in the process of customizing the New Ella 5.0 theme but are stuck with the Collection page. We want to display the main product picture (as defined in the product media section) and instead the theme is displaying one of the color variant picture (also that variant name). We looked through the documentation but could’nt find the option that will restore the default Shopify behaviour and NOT show a variant in product list. We would really appreciate if you could point out how to do that as it is an absolute must-have feature for us.
Hello,
Could you please send your request to support@halothemes.com, our technical team is glad to support you.
Thank you.
Hi, How to change the Footer newsletter button color and text on your theme?
Hi, Are you using our theme or not purchased yet? Because we see there is no purchase label on your account.
Are you using ella or child theme? If ella, what header you are using?
Hi, Thank you for your reply, I am working for my client, he have purchased your Ella theme. Install Home 21.
Hi, Found the setting, But another questions 1) How to add Icon for Main Menu(Not for vertical menu)? 2) How to add like this category section on home page? (refer to this: https://ibb.co/GHTrSgT)
Thank you,
-#1: Ella only has vertical menu has icons. If you need icons for horizontal menu, it can be custom work because we need custom code
-#2: We see the sample you sent is not from our theme demo, but ella has a block which you can set up like that but not the same 100%. Here is the name of block: spotlight slider
Hello, how do I create a TAG on the discounted product (automatic discount) and how to make the discount SEEN on the product page?
Hi anaflisar,
For the support service, we have checked your email and the latest email was sent 1 hour ago, we have also checked previous email threads and we didn’t let you wait or provide slow support, we also have support team works during this important holiday in our country.
Our team will try our best to support as fast as possible.
For your request below:
“how do I create a TAG on the discounted product (automatic discount) and how to make the discount SEEN on the product page?”
=> We are sorry, this function is not possible to do with create a tag. For the discount and automatic discount, it is from Shopify system and you can set up it in Discount -> It shows on Checkout page after you have created a discount for products.
Is it possible to add background image ?
Hi,
Yes, you can add background image, we have setting in theme setting, are you using ella?
How To Make One Menu Item Flash
Hi,
We are not clear much about your question, can you please explain more?
Hy
I applied the theme but there is no account login Icon at the homepage.
Please check https://pacifictheweb.myshopify.comPassword paocup
Hi
For Sign in option, please go to Settings and choose “Account is optional”
https://prnt.sc/26nhg3v© 2021 Ella Demo. All Rights Reserved. Powered by Shopify. Shopify Themes by HaloThemes.com. where i can edit this in my theme please? using supermarket 1. if you advice in theme code. please advice the file name or it’s in assets or config or etc. thank you.
Hi,
You can change this in settings of footer: https://prnt.sc/26nhgly
Hello!
I have some pre-purchase queries… 1. My country does not support Shopify Payments, will the Multiple Currencies work? 2. Is there rounding off for currency if I make the store in US$ and someone visits from Autralia?
Hi rohzander1,
Thank you for your attention to our theme. For the answers:
- #1: Yes, it works well with Multiple Currencies (This is our theme built-in function) - #2: The rounding is set up automatically based on currency rounding rules of worldwide.
I have reached out multiple times through support and have not gotten a response! What does it take to actually get support?
Hi Fitex,
We are out of the office during the Lunar New Year Holiday (Jan 29, 2022 – Feb 06, 2022). We will come back to the office on Feb 07, 2022.
Our team may still support in this time but it is very limited. We appreciate your sympathy.
We will try to check your requests and get back to you ASAP
Thank you so much for companying with us during this year.
Our very best wishes for you. Cheers to health, happiness, and prosperity in 2022!
Yours sincerely, HaloThemes Team
Hi Fitex,
We have replied to your emails, thank you so much
Can this be like website?
Like. Alibaba. Shopping website??
Hi,
Sorry but we are not clear much with your question. Shopify platform is not like Alibaba, but you can have a shopping website normally with this platform.
I have clothing shop busines, I need a website can this be helpful?
Hi,
If you need a website for your business, you need to choose which platform you would like to use for your website. This ella theme is for Shopify.
If you like Shopify, you can start with Shopify and choose a theme you like for your website. And yes, if you like Ella, you can buy ella and install, set up for your website with your contents and data to create a website for your own business. Thank you
I don’t need demo products and images. When i will install the theme and will follow instructions as you described in video to select the layout then it will show the layout with sections only without images and products. So i will be able to work on the layout sections and add my company products and images accordingly.
If i plan to get demo theme data then please tell what are the basic installation service charges for demo products and images and how can i purchase that.
Hello,
For the Basic Installation service, we will not import products. We only add demo images and banners to your site.
If you are interested in this service, you can send your request to support@halothemes.com. Then, we will guide you the way to purchase this service.
How to select different header and footer from theme layout.
=> You can select it here: https://prnt.sc/26kl41j
Thank you.
Hello, I have disable sold in last hours, Vendor:, SKU:, Availability:, Product Type: but it is still showing on my product page. I am using Home page 14 the new swimwear with Ella-5.0.9-sections-ready. I do not know why these setting will not remove from product page after being disable.
Hello,
Could you please send your request to support@halothemes.com, our technical team is glad to support you.
Thank you.
Can we convert this website to. OS and Android apps? If yes, can. You implement both Facebook and Google ads? Please answer I am interested
Hello,
Ella theme does not have the app version so you cannot revert it into app.
For Advertisement, you should contact Facebook and Google about this because we do not provide service about advertisement.
Thank you.
Can this be like website?
Hello,
I have a few question
1) how to make a spotlight slider item’s titles clickable as well like icons, because some people want to click on title of category and it is inactive
2) How can i remove the color name from product title on homepage or products grid page see image below
3) How to make policies blocks not clickable
4) I it possible to show arrows on policies block slider on mobile
AND please dont tell me to write to support, i have done it 4 days ago, and still silence
so can you answer here via comment ?
Hello,
We are so sorry for this inconvenience.
These requests require us to change in code so we need your staff account to check these requests. We sent you a email to ask you for the staff account. Please help us to check that email asap.
We hope that you can send us the staff account today so that we can support you soon.
Thank you.
i bought this theme and i published supermarket02 but in customization the theme not working i cant change anything, also the header and menu it’s not showing as the demo, the big mistake buying this theme
Hello,
Our technical team replied to you, please help us to check it and keep contacting us via email thread you sent.
Thank you.
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