4641 comments found.
Why no one replay to your ticket system i have a problem and i open ticket for it but no one replay??
I have issue with theme setting when i change any setting in products tab actually no thing happen I use RTL Theme version 4.2.0.
And how can i use Fashion 3 Template With RTL version ??? i waiting too long to update the RTL version why you don’t update it to use the template with it ??
Hello,
We answered your Ticksy ticket already. Could you please check your ticket?
Thank you.
Hello Team, I have a ticket #3009213 it is humble request you to please resolve issue immediately because we want publish our site please
Hello,
We answered your ticket already. Could you please check your ticket?
Also, if you have any requests, please let us know via Ticksy so we can support you.
Because each ticket need time to check so rushing us is not a good idea.
Hope that you can understand us in this situation.
Thank you.
Hello, do you have a theme demo that I could add to my partner account to trial this and use to show a prospective client what an excellent theme this is?
Hello,
Now, we don’t have a trial version for customers before purchasing because we are selling theme on Themeforest and it doesn’t have a trial system like on Shopify market.
We provide the Virtual Products. You need to purchase theme to download theme source and upload into your store
Thank you.
Oh that’s a shame, the last theme I bought was also from themeforest and I was able to trial it, I’ll get another licence for that one.
Thanks all the same.
Hello,
I am planning to purchase this Ella theme (Supermarket) from you. I have a question about loading speed if there is near 50 000 items (from Bigbuy.eu, large catalog). As demo had only less than 100.. but how about if there is 50 000 products, is it fast loading? Any data of load speed rate available with large catalog?
Thanks.
Hello,
Right now, if you add 1000 products on Shopify, your store will slow down and get some limitation like not showing filters. You should should consider your product number.
Thank you.
Hi, can you please point out where the option is to change the main menu background color? It’s currently set to black, but my client would like it gray.
Hello,
You can change the background menu of main menu here: https://prnt.sc/Q6KaYQbmbPp_
Thank you.
Hi! i have a store bilingual, i did a mega menu in French, but connot do the same in the english. Is is possible, i used de translate app that you propose.
Hello,
Could you please submit a ticket here: https://halosoft.ticksy.com/ so that our team can check your request?
Thank you.
Bonjour, j’utilise le thème Ella je n’arrive pas à créer des sous catégories.
Hello,
Could you please send us the request in English so that we can support you?
Thank you.
Hello, I’m using the Ella theme and I can’t create subcategories in the product collections and in the pages. I would also like to remove some applications that I don’t use like avada, and whishlist.
Hello, I’m using the Ella theme and I can’t create subcategories in the product collections and in the pages. I would also like to remove some applications that I don’t use like avada, and whishlist.
Hello,
Could you please submit a ticket here: https://halosoft.ticksy.com/ so that our team can check your request? When you send us the request, you should send us the screenshot showing the section you want to set up. Then, we will guide you the way to set up.
Thank you.
Hello, We have ella 3 licenses and we are unable to create ticket so that we have send you email direct on your official email id support@halothemes.com yesterday. Still waiting your reply i do not know why your team not reply us
Hello,
We answered your request via email already. Could you please check your email?
Thank you.
hi we have already created ticket https://halosoft.ticksy.com/ticket/3009213
Hello,
We answered your Ticksy ticket already. Could you please check your ticket?
Thank you.
Hi! 1. does this theme supports INR (Indian Rupees currency) 2. Can we club the theme setting options to make it one. Some part of demo 1 and some of others demo, please confirm
Hello,
1. does this theme supports INR (Indian Rupees currency)
=> Our theme supports this currency.
2. Can we club the theme setting options to make it one. Some part of demo 1 and some of others demo, please confirm=> You can combine the available sections of Ella theme together. However, you cannot combine sections of 2 different themes (For example: Ella theme with child themes or child theme with child themes).
Thank you.
Thanks for your response.
I want to purchase this theme, I wonder the discount price is not showing, what to do, It was supposed till 25th that I just seen, please help or send the discounted code, Thanks
Please take my request for discounted price, as It took me a lot of time to find the this best theme ever for my store. I haven’t noticed mentioned time. Thanks in advance.
Hello,
This is the promotion of Envato. Therefore, we are unable to give you the discount code when the promotion ends. You can follow the next Envato events if you want to get the sale price for this theme.
Thank you.
You’ve got bad flag for CHF currency – it should be Switzerland flag while you’ve got Romanian flag.
Hello,
Could you please submit a ticket here: https://halosoft.ticksy.com/ so that our team can check your request?
Thank you.
can you send us the tutorial including the setting, and every section setting?
Hello,
You can follow our user guide to set up your site: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html
Thank you.
Hi, is possible to know if the theme have the possibility to enable a “catologue” mode? best regards Mat
Hello Mat,
We are not sure to understand your request exactly. Could you please explain for us in detail?
Thank you.
Hello our request is: i can use the shop like a catalogue with ella theme?
Other themes have possibility to enable catalogue mode in the theme, and price and checkout is not visible(woodmart for example)
Best regards Mat
Hi Mat,
We will add this layout in new version of ella. At this time, theme doesn’t have this option. If you need to hide price and checkout, we can do it as custom work.
ok, you know when this new version is out to buy?
We cannot release it now, we are still in the progress because it is built from scratch. For catalog mode, we will add them later when we have finished the first stage. You can consider another theme if you need a theme with catalog mode now
Hi, I have updated the theme “Ella-5.1.0-sections-ready”, and used “supermarket 01” as the home page layout, but the “supermarket 01” only works for desktop, but not on Mobile, how could I make it also for Mobile? PLEASE HELP
Hello,
Could you please submit a ticket here: https://halosoft.ticksy.com/ so that our team can check your request?
Thank you.
Hello It failed so many time for submit a ticket don’t know why, could you please reply here about my issue with the Mobile page?
Or if you have an email address that can communicate with?
Can we remove or add section in pages like wp bakery? or else how can we customize homepage according to our need.
Hello,
You can customize your Homepage by adding the available sections of the theme:https://prnt.sc/AmEVcq2eT8xu
Thank you.
Anyone could answer my problem of sidebar bug?
the sidebar not show on Mobile
Hello,
We answered your Ticksy ticket already. Could you please check your ticket?
Thank you.
Hi guys,
Purchased your ELLA theme, very happy with it. But the problem is, it says the cart is empty when i add a product. Once i refresh the site, or i visit it in a different version, (pc – mobile) it suddenly refreshes the cart and it’s in there.
Is this something that’ll disappear if the site goes live?
I’ve added a screenshot where it says (1 items) but the product doesn’t show until i refresh it.
Hello,
We answered your Ticksy ticket already. Could you please check your ticket?
Thank you.
Do the Ella Shopify have the wordpress woocommerce versions?
Hello,
Ella theme does not have the version of Wordpress and Woocommerce.
Thank you.
Hi! I would like to display Affirm and Split payment options on each product page. How do I change the code? Could you provide details? Thank you.
Hello,
Our theme is using the payment of Shopify so you should contact Shopify to get their help about your payment.
Thank you.
Pre Sale Question, Interested in the theme, but wanted to check if recently viewed widget has some different placements? as current in the demo is a sticky one, which looks disturbing. so let me know on this
Hi,
Can you please share some screenshots? We are not sure to know exactly. Thank you so much
Can u pls revert on this?
Hello,
Do you mean that you want to use the Recently Viewed widget floating on other Homepage skin?
If yes, you can use it on the Homepage skin of Ella theme you want.
Thank you.
I want rectently viewed widget but not floating , layout just like related product, is it possible?
Hello,
Our theme has the recently viewed product section like related product section:https://prnt.sc/TIelCxAHfKfN.
You can check it on our demo products: https://new-ella.myshopify.com/products/loremous-saliduar-a-cosmopolito-5?pr_prod_strat=collection_fallback&pr_rec_id=868129e0b&pr_rec_pid=2170770620514&pr_ref_pid=2170773504098&pr_seq=uniform&variant=20001003044962
Thank you.
Excuse me, why is the description of the product details page repeated with the description below? The description I filled in the product will be included in the description below, can it be modified?
Hello,
Could you please submit a ticket here: https://halosoft.ticksy.com/ so that your team can support?
Thank you.
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
