105 comments found.
Hello! how to set the pagination in the portfolio (collection) thank you
Hello,
Thank you for contacting us!
You can easily set the pagination for the Collection with Elementor page builder – https://prnt.sc/WRJVrmFPdQxo
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
thanksssss so much! in portfolio I have it divided into 4 groups when I am in an item of group 2-4 when going back it returns to group 1 thanks!!!!
Happy to help!
Our Tech support team will be glad to assist you with any questions you have. Just submit a support ticket at https://themerex.net/support/. Thank you!
Hi! When I insert the portfolio I use the portfolio layout. It has a kind of masonry look using images with different heights. Is there any possibility to use the portfolio layout with predefined heights so that every image is in line? Thanks.
As the Themeforest comments section is meant only for presale and general questions, we are not able to provide detailed support here. Please create a ticket at https://themerex.net/support/ Our support team will gladly assist and guide you.
Regards.
Hi! I use Team block. Can I turn off image hover? Thank you!
Hello,
Thank you for getting in touch with us!
Sure. Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.
Regards.
Hi! What is the best multilingual tool to translate the ozeum website? Thank you!
Hello,
Thank you for contacting us!
The theme has a language .pot file allowing to translate all the text strings either with Poedit software or Loco translate free plugin. Please review this guide – http://ozeum.themerex.net/doc/#theme_translation
For a multi-language website, feel free to use WPML plugin.
Our Tech support team will be glad to assist you with any questions you have. Just submit a support ticket at https://themerex.net/support/.
Thank you!
Hi there! When a page is loading a flower appears. Is it possible to modify this or cancel it completely? Thanks.
Hello,
Thank you for choosing our theme!
Absolutely! The preloader can be easily customized or disabled in a few clicks under Theme Panel > ThemeRex Addons – https://prnt.sc/26iizue
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello, i have downloaded the theme and now i would like to activate the new skin but i cannot find the way to activate the copy of essential grid. Is it possible to help me?
Thank you in advance!
Hello,
Thank you for contacting us!
Please be advised that only the direct plugin buyers can officially activate Essential Grid with a license key. But you have the plugin included and bundled with the theme. It is fully functional and is the same copy of the plugin direct buyers get. There is no need to buy the plugin separately.
To update all bundled plugins, please follow the guide – http://ozeum.themerex.net/doc/#installation_theme_update
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello, i am interesting on your theme and i would like to ask you, if the theme includes child theme. Thank you in advance
Hello,
Thank you for your interest in our theme!
Absolutely! The package includes the child theme. Feel free to use it – http://ozeum.themerex.net/doc/#installation_theme_installation
Regards.
Hi,
I am thinking of using this theme for an antique shop. Is the theme fully customizable, in my case I would want to get rid of ‘exhibitions’ and ‘collections’ menus and focus on the shop. Also place some products directly on the home page. Can that be done?
Thanks,
One more thing. Can the ’’Log in’’ function be added to the site, so customers can create an account?
Hello,
We appreciate your interest in our theme!
1) Absolutely! Ozeum is a great choice. It is fully customizable and allows you to modify the menu, delete unnecessary sections/pages and add products directly to the homepage. Besides, the theme is fully compatible with Elementor, the most user-friendly page builder. You can easily combine all the blocks and elements of the template pages with the help of this plugin and create any layout you can imagine with an intuitive drag and drop builder.
2) Sure. The registration and login form can be easily added with the help of Elementor for the users to register and login.
Regards.
Hi,
I am trying to find in the elementor to show the portofolio project details is there a way to make this happen?
Thank you.
Hello,
Thank you for choosing our theme!
The Portfolio project details can be managed under Portfolio > All Portfolio Items > Edit > Item Options – https://prnt.sc/20v1qeo Here are the details – http://ozeum.themerex.net/doc/#custom_post_types_portfolio
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi I have an issue with stripe payment when i attached there are issue with credit card fields please have a look this TICKET #55857 I have raised to support link please have a look there and reply to that ticket with solution I’m worried about my store
Hello,
Thank you for contacting us!
Our Team is investigating the issue and will provide a solution as soon as possible. Your support ticket has been updated. Please check it.
Regards.
I m unable to activate my purchased theme . it shows “Your purchase code is invalid! Theme is not activated! Check your code – maybe it’s from another theme”, But i never used it with any one. 
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. For more information, please follow https://themerex.net/wp/purchase-code/
If you accidentally removed your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
In case you have any further questions, provide your website login details in the support ticket at https://support.themerex.net/ticket/54145 and get qualified assistance.
Regards.
Since this theme was linked via Elementor Template Kits is this where I need to install this theme?
Hello,
Thank you for getting in touch with us!
If you purchase the Ozeum theme, the kit is not needed. The theme includes both the WP theme and all the Elementor templates that come with the kit. It should be uploaded to the WordPress Appearance > Themes – http://ozeum.themerex.net/doc/#installation_theme_installation
Feel free to submit a support ticket at https://themerex.net/support/ if you have any further questions – we’ll be happy to help.
Have a nice one!
Pre sales question. On your demo site language selector disappears in mobile mode/window size. Is there a way to make sure the visitors will be able to select a language qhen viewing on their mobiles?
Hello,
Thank you for your interest in our theme!
Sure. It is possible to show the site language selector on mobile. Please review the screenshot – https://prnt.sc/1vqpmny
Regards.
Hi i have submitted a ticket to your support link about one header layout issue please have a look into TICKET #50017 and reply me. Thank you.
Hello,
Thank you for contacting us!
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/50017
Regards.
I have submitted new ticket 15 hrs ago as they said in ticket please reply to TICKET #50319
Your support ticket has been updated. Please check it at https://support.themerex.net/ticket/50319
Regards.
I have purchased the theme and I cannot customize it in the Theme -> Customize and try to open any of menu items. In F12 console. I have the following: Uncaught TypeError: t.onChangeSectionExpanded is not a function and menu items doesnt expand
Hello,
Thanks for reaching out to us!
The issue is related to the latest WordPress engine update. To fix it, we recommend installing Classic widgets editor plugin – https://wordpress.org/plugins/classic-widgets/
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Is there a version of this theme that doesn’t rely on Elementor?
Hello,
We appreciate your interest in our theme!
The design is available with Elementor Page Builder only. However, Our Custom Studio will be happy to help and find a solution for you. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support.
Regards.
Hi guys! I had no problem with this theme but now suddenly an error arised I have no idea why. I just go to Theme -> Customize and try to open any of menu items. In F12 console. I have the following: Uncaught TypeError: t.onChangeSectionExpanded is not a function and menu items doesnt expand
Hello,
Thanks for reaching out to us!
The issue is related to the latest WordPress engine update. Our Tech support team will gladly provide you with a quick fix. Could you please submit a support ticket at https://themerex.net/support/ ? If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Currently, we are working on a new theme update with the fix included. It will be released in a while.
Regards.
Ready, I have written.
Thank you for submitting the ticket! The fix has been provided.
Regards.
Guys it is me again.. Now I have “Your purchase code is invalid! Theme is not activated! Check your code – maybe it’s from another theme”. I’ve created a topic yesterday at https://support.themerex.net/ticket/47465 but still no answer
Hello,
Please be aware that Standard Ticket Response time is within 24 hours. We’ve reset your license key, you may use it again. Your support ticket has been updated. Please review it.
Regards.
Thank you! Could you please have a look into Ticket 47465 again. Thanks.
Our Support Operator has provided the solution in the ticket. Please check it.
Regards.
Hi!
My theme customizer doesn’t work anymore since the update. Is this a known problem?
Kind regards, Stephanie
Hello Stephanie,
Thanks for reaching out to us!
The issue is related to the latest WordPress engine update. Our Tech support team will gladly provide you with a quick fix. Could you please submit a support ticket at https://themerex.net/support/ ?
Currently, we are working on a new theme update with the fix included. It will be released in a while.
Regards.
Ah thanks!
You are welcome!
hello; is your update automatic or it should be done manually
Hello,
The theme is updated manually. It can be updated in Wordpress admin panel with the help of the ThemeREX Updater plugin in just 1 click. Please check this link for more info http://ozeum.themerex.net/doc/#installation_theme_update.
Best Regards,Hi, before buying I sent you an email with a form here on Themeforest
Hello,
Thank you for your interest in our theme!
Could you please list your questions here to get faster reply. Thank you!
Best Regards,Hello,
Your email was replied. Please check. Thank you!
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