Submenu should be seen on menu hover as shown in demo. But on my downloaded theme submenu is seen only on mouse click. How it differed from demo theme? I’ve downloaded all files.

Hello there,

Thank you for considering our template and for reaching us. Please share with us your website URL. We can check the issue for you.

Kindest Regards, Ibrahim

Hello there,

Thank you for purchasing our template and for reaching us. Please note this is a HTML template and not a WordPress theme.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

oh God, actually i m supposed to buy Theme and is my first time buying from your page Please sir, is there any fund return policy so that i can buy Electro Electronics Store WooCommerce Theme as i don’t have enough money to buy that theme

Therefore, I would be always grateful for your kind support

Thanks you

You can request a refund from here: https://themeforest.net/refund_requests/new

Please note that the refunds are handled by a separate team and approvals are subject to Envato’s refund policy: https://themeforest.net/page/customer_refund_policy#resolving-disputes

I came back to a `themeforest` preview with all versions loading appropriate. My only concern which is obvious (yes affirmation) is whether after purchase I will get plain html/css/js files that I can customize into any frontend framework of choice!

Hello there,

Thank you for considering our template and for reaching us. There is no v3.0. What you see in our demo is what you get. You’ll get HTML/CSS/JS.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our template and for reaching us. I am unable to view your screenshot link. However, I understand the issue. It is not a bug but it needs to be taken care with custom coding. You need to specify the min height for product-inner element to make sure the content do not collapse.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

I wil send you image link

Second screenshot

Hello again,

Thank you for your clarification. Did you add the min-height suggestion that we made? Please clarify.

Kindest Regards, Ibrahim

Hello there,

Thank you for your interest in our theme.

1. Please refer to this document for regular license usage: https://themeforest.net/licenses/terms/regular Please reach out to Envato support for questions related to license usage.

2. Our template files do not have any viruses.

3. Please clarify what third-party and security problems you are referring to. This is a HTML template and does not perform server functionalities.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. The latest version adds a fix to the product filters in the sidebar. This is a simple fix. We do not maintain a changelog for the HTML template.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Apologies for the delay in response. I’ve passed this info to our tech support. We are working on this and will release an update soon.

Thank You so much you guys are Awesome …....

We’ve released an update. Please update and let us know.

Hello there,

Thank you for your interest in our theme. Our HTML template is sold as-is without support.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello MadrasThemes , i want Electro Theme home page 8 in html which is available in wordpress..

Hello there,

Thank you for getting back. HTML and WordPress are different products with different roadmaps. Unfortunately, we’ll not be having Home v8 in HTML.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

plz update me ? i’m waiting for your reply

Apologies for the delay in response. I’ve passed this info to our tech support. We are working on this and will release an update soon.

Hello there,

Thank you for purchasing our template and for reaching us. You can find the documentation in the downloaded package. Can you please clarify with screenshot what is missing?

Kindest Regards, Ibrahim

When I hover some menu elements nothing happen like shown in the image https://www.linkpicture.com/view.php?img=LPic615ab7f87a6391869579242, and somehow some sliders won’t be shown https://www.linkpicture.com/view.php?img=LPic615aba6f8ba3d1256866681

Hello again,

I think there could be a JS issue. Do you have a live URL?

Thanks, Ibrahim

Hello there,

Thank you for your interest in our template. Yes, the template access is for the lifetime of the template. There are no paywalls in our theme code.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hi Sir,

For Regular License,

01. Can I modify it, edit it, add any other source code, can I do it. Personally, I can use commercial.

02. HTML Files, CSS Files, JS Files There are no viruses or bugs in the files. yes/no

03. No third party will have control over this template / source code. Other security problems will not come.

Hello there,

Thank you for reaching us. HTML and WooCommerce are different products and do not follow the same roadmap. We do not have current plans to update HTML like WooCommerce.

Kindest Regards, Ibrahim

Hello there,

Thank you for your interest in our template. Please note this is a HTML template and does not have any backend connected to it.

If you are asking about WordPress, you can email our support with request for a trial and we’ll set it up for you.

Kindest Regards, Ibrahim

“HTML LI item is in grid”

Hello there,

Thank you for reaching us. You can set min-height for the li item to resolve this issue.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

This template has a lot of bugs!

Hello there,

Thank you for reaching us. Electro v2.0 is not RTL compatible yet. Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our template and for reaching us. Our template uses Slick Carouse. Here is the documentation to it for all the available options: https://kenwheeler.github.io/slick/

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our template. This is a simple HTML template. You’ll have to connect to a backend server code for it to work.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello,

Yes, we will do that backend, we will use your e-commerce html only to make our users choose it to be the frontend website.

Hello there,

Thank you for purchasing our theme and for reaching us. We’ve included predefined colors. You can use that or you can use the variables.scss and modify the primary-color and build the scss files again.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello again, I used theme.css. Changing the primary color from #fed700 doesn’t change the overall theme. I want something like https://electro.madrasthemes.com/?color=flat-blue

Hello again,

Did you compile the scss files after changing? Please clarify.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. You need to set a min height in case there is only one product.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. This is Electro HTML support. Request you to post WordPress related questions to Electro WP comments.

Thanks, Ibrahim

I managed to unpack the file. I do not have access to the mult-vendor feature which i specifically bought this for.

I would like to have purple as a colour option as well.

Can you assist please?