35 comments found.
hello devs, i have an issue established in my website http://decentcovering.com/ the owl carousel not act in the regular behavior, you will see that sliders in services section is 3 items but only once you inspect page but it’s default items which is container space, i cant handle it in website and i want it as same as the template< any hands for help?
Please send us a support ticket. Our team will help you.
Hey can I get help, so at the footer, my contact info where you change the number, and email. I changed it in the widget but when I go to press it, it has you guys email and a random number. Need help!
Please send us a support ticket. Our team will help you.
It can be installed in the version of wordpress 5.7.2
I have tried to install in wordpress 5.7.2 and it has given me many errors
Please send us a support ticket. Our team will help you.
How i can change the logo getting issue to change this
Please send us a support ticket. Our team will help you.
the theme doesnt work. even without the demo. it;s missing someting. i tried for a week talking to the support. and no results. so i need a refund plz
Please send us a support ticket. Our team will help you.
i did for a week. and u couldnt solve the installing demo issue. so we close that ticket and i asked for a refund, i got approval. im waiting for the refund plz
Please give your ticket ID.
Thanks, you will get it soon.
thanks
there is a problem in folder permissions. – i bought another theme of urs i guess, and i had the same issue. my hosting guy fixed the permission for the second theme i bought instead of this
Please send us a support ticket. Our team will help you.
i already did, and i requested a refund few days ago and u said u will send a refund, still nothing yet
I’m working on the theme and the page titles not changing for some reason. I tried several ways and unable to get them changed. Please can you check this for me. I’ve already opened the support ticket as well.
1. Page Titles not changing 2. Custom Fonts Function Not working – Says some files/fields missing 3. Language Settings not working – Says Fields/files missing
Please can you sort these out. The replies to the support tickets not much helpful.
I got reply asking update the theme. I’ve download the theme and re-uploaded to the site. The original theme was V 1.0 and the one I uploaded now also V 1.0.
On your change log you mentioned it’s V2.0 but seems like on the themeforest download files still V 1.0.
Please give us a support ticket. Our team will help you.
It’s opened. Asked me to update the theme. But when I download from here it’s same old version which V1.0
You will get reply from our team.
Hi, Sorry to say, the reply from the help team was very poor.
They said to install the updated version of the theme. But there’s no updated version of the theme still on the themeforest. Also no solution for the major issue/bug for a few days now. That’s the only hold up for launch the site. No reply to several messages from yesterday morning.
Please give the ticket ID.
Still waiting for a solution – PRIVATE TICKET #2724982
You will get the reply from our team.
Any idea when I will get the reply? It’s few days now without any solution.
You will get it soon.
Hello guys, please can you interpret the “soon”? – Because it’s now nearly a week without a solution and if I can understand your interpretation about “soon” I can make my schedules. Because we are just awaiting for a solution to this issue, so we can launch the website.
Hi, It’s been long time now since there’s no replies to the support tickets, no updates… nothing. If you are not willing to sort this out please let me know so we can look for another solution.
If I can not get a solution for this within next 24 hours I assume that you are no longer interest in sorting out the issue so I would require refund please.
You will get the reply from our team.
Look… Still no replies. This is going to be ridiculous. I didn’t ask for any customisation. I just asked to fix a bug on your theme. The theme had an issue since the installing demos. But you were not able to help us with sorting anything from the start. I managed to sort out everything from my end after trying so many things.
Generally, we buy a theme because we do not have time to do a thing from scratch or do not have such a skill. So when we buy it we expect it to work as you explained on the sale. But when it’s broken from the start and you guys are not helpful at all we have no choices rather than request a refund. I’ll wait the next 6 – 8 hours and if no positive response from your team I would like to ask for a refund.
Sorry but there’s no choice as we need to launch the website one way or another.
Please check the reply.
Can you check the reply your team sent?
Basically, the theme has an issue with changing its page titles on the pages (There are some more issues. But this is a major one).
I have raised this issue here as well as well explained it on the support ticket. Yesterday I got a reply like below.
// Hi,
we are sorry for late reply,
please tell us your issue has been fixed. we also checked your site is working well.
thanks//
When I clearly explain the issue just below the support ticket and when I get a response like this, it seems either the support team not looking for this issue or they are buying some time with a general reply.
Now after yesterday reply I just sent another message in 6 mins. But since then no response.
This is not going to work out like this. I have paid and I have full support for up to 6 months and still you guys not fixing the issue you have on your theme. Basically, I’m not asking for support. I just asked to fix a theme bug. It’s now over 3 weeks and I’m still waiting for the solution without launching my site.
Please kindly refund me. I will find another option for my website. I’m waiting for the refund.
HI, I have checked your ticket. You got reply almost 18 hrs ago.
I have issue with the demo import. I have opened the support ticket as well. Please can somebody have a look this issue and help me. TICKET #2724982
Hello guys, it’s been a while, I’ve opened the support ticket and still didn’t get a reply. Please can somebody reply on that.
You will get the reply soon.
I’m still waiting for a solution.
You will get the reply soon.
Can some help, when I go to activate the Intervio plugin it gives me a blank screen?
Hi, Please send us a support ticket. Our team will help you.
Sent my request to the support ticket, can someone take a look?
Hi, You will get reply soon.
The menu doesn’t work in the mobile version. Even in your template preview. What to do? How to fix it?
HI, We will check the issue and fix push an update soon.
Good afternoon! I need urgent help. I bought this template. But the demo content is not fully installed, although the import is supposedly successful. I did everything according to your video instructions. The ticket was sent under the number #2705213. Thanks!
Everything worked out. It was necessary to disable the “Maintenance Mode” on the site. The question is closed!
Thanks, If you face any other issue. Just send us a support ticket.
Hi can you prepare page for woocommerce ? category, single product, cart, checkout in design of theme ?
Hi, Yes, we have plan for it. We will push and update soon.
Can you send me file or something, i need use it now
Hi, Please send us a support ticket for getting update.
Hi,
I have a few presales questions.
1. I do not see any Shop page. Is this theme WooCommerce ready?
2. Does this theme come with a Child Theme?
3. Can the Menus be customized? I mean customization in terms of font size, color etc.
4. Is it completely Elementor compatible?
5. Can the Home pages and other pages be mixed-n-matched?
6. If I do not like the theme after purchasing it, you won’t have any problem refunding the purchase price?
Looking forward to hearing fro you.
Regards
Hi, Thanks for your interest. 1. Theme theme is woocommerce ready. 2. Its child theme compatible and we can give you the file if needed. 3. You will need to update the code. 4. The theme build with elementor. 5. Yes 6. You will need to give valid issue for getting the refund.
Yesterday, it was available for $19, now it’s $39! You wanna sell this theme my friend, don’t hike the price straightaway after one inquiry!
I was going to decide between your theme and “Diaco – Architecture & Interior Design Elementor WordPress Theme”, but now that you’ve raised the price overnight, that theme looks much better considering the look & feel of the theme, number of sales and reviews, among other things.
Hi, There was promotional price for 1 week and its over.
Congratulation, nice work….best of luck with sales❤️
Thanks 
Nice work, GLWS
Thanks
Hello, I’ve just downloaded and installed the theme but couldn’t get the demo content downloaded. Any ideas to do it mannually? Waiting for your answer….
Please send us a support ticket. Our support team will help you for importing the demo content.
Already did, 20 hours ago, still waiting for youy reply….
Hi, If you not yet got the reply, please give the ticket ID.
