216 comments found.
Hello, just bought it and I am having same issue as @hectorivan98 with error while trying edit page with Elementor. Please help!!
SOLVED! thank you @bslthemes for such quick reply!!
Hello! A few days ago I bought the theme, and I have problems with Elementor, it won’t let me edit… and it gives me the error…. There has been a critical error on this website. Please check your site admin email inbox for instructions.
Learn more about troubleshooting WordPress…..
but if i deactivate the plugin Kinsley Plugin..
I can enter Elementor but not edit
Hi, we can help you, please, write to support here https://themeforest.net/item/kinsley-hotel-wordpress-theme/35503579/support (from account where you bought theme).
Thanks. Regards.
ready
Replied to your mail.
Hi
I would like to see how the sync with OTA platforms like booking.com and airbnb works. That is very important, Do you have a demo for this? Thank you
Hi, yes, you can sync bookings with OTA platforms.
Please, write to my email (beshleyua@gmail.com) to get a demo credentials.
Thanks. Regards
Hi there!
Can you please check why near the footer I get the booking calendar displayed? https://prnt.sc/UQk20M-X449T
I tried to remove it with Elementor but I can’t find it as an element, and I don’t remember putting it there.
Also, how can I udpate the Hotel Booking plugin?
Best regards, Eli
Hi, please, write to support here: https://themeforest.net/item/kinsley-hotel-wordpress-theme/35503579/support and send me your access to wp admin panel. I will look into it and try to help you.
Thanks. Regards.
Hi. i love the theme.
I have installed it successfully. but the Search Results is empty. i want to be able to search and checkout rooms with woocommerce( Paystack)
thanks
Hi, please, write to support here: https://themeforest.net/item/kinsley-hotel-wordpress-theme/35503579/support and send me your access to wp admin panel. I will look into it and try to help you.
Thanks. Regards.
Navigation bar doesnt display well on mobile. how do i fix this please
Hi, please, write to support here: https://themeforest.net/item/kinsley-hotel-wordpress-theme/35503579/support and we will try to help you.
Thanks. Regards.
Hi, does this theme support two-way google calendar sync?
Thanks.
Hi, answered on your email.
Thanks. Regards.
Hi, does this plugins supports multiple hotels or accommodation?
Hi, multiple hotels are not supported, but you can create attribute “Hotels or Location” and add this attribute in search form for filter accommodation by this attribute.
Hello, I am thinking of purchasing the theme. Does it work with Google calendar? Can I see a demo? Thank you
Hi, yes, you can sync.
Please, write to my email (beshleyua@gmail.com) to get a demo credentials.
Thanks. Regards.
Pre sale questions:
1. After completing a booking, does the customer receive an email containing booking details?
2. Does the hotel owner receive an email alerting him/her of a new booking? I have a client who prefers receiving emails. He doesn’t want to manage booking from a dashboard. Is this possible? If yes, can you send a demo?
3. Seeing that you’re in Ukraine, how are you coping with theme support and theme updates during these hard times of war? Is your entire team in Ukraine or you have members outside Ukraine?
Hi,
1. Yes, customer receive order details on email and you can edit mail template.
2. Yes, admin(owner) receive order detail on email too.
3. Yes, theme is support and up-to-update.
Hi I am planning to buy this theme and I would like to know that does it have a complete end to end booking system so that I do not need to install any other plugin for that process. Also how many websites I can use this theme for?
Hi,
- Yes, theme included complete booking system. - One Regular License for 1 client site.
Thanks. Regards.
Hi, Does the cater for South African Currency? ZAR
Hi, yes, South African rand ( R ) is available.
Hi, I’m thinking of buying the theme. I have a question. Will I be able to use the payment system when I add the Woocommerce payment plugin for Turkey? Does the payment system work with every plugin via woocommerce? I wanted to know this. Thank you.
Hi, yes, any plugin that works with WooCommerce can be used as a payment method for booking checkout if you enable this option.
Thanks. Regards
Hello,
I would like to know the following:
- Can the hotel owner himself make reservations in the back office? - Is it possible to take a report of the reservations per customer between dates? - Is it possible to have access to the demo backoffice? - Is it possible to book more than one room? - Does the theme control reservations, does it not allow booking rooms that have already been reserved?
Thanks
Hi, yes, all this features are available in the theme.
Please, write to my email beshleyua@gmail.com and i will send you demo backend user credentials.
Thanks. Regards.
Hi, How to add TripAdvisor icon to your admin panel? I want to add Tripadvisor as Social.
Hi, please, write to support by email:beshleyua@gmail.com or use support tab -> form. Thanks. Regards.
Hi! I just bought your team and I can’t install it. I get the Theme installation failed message. 
Any help?
Solved.
Anyway tho I have some questions: 1. Is it possible when the site visitor is on the booking confirmation page, if there are 2/3/4 adults, so he can input every adult’s name? 2. Is it possible the check-in and check-out dates to be saved when surfing between rooms? 3. If I’m on a room’s page, I input the check-in and check-out dates, and hit Check Availability, I’m prompted to another page. Wouldn’t it be more useful for the reservation to take place on that page? Can you make this happen on a future update? It would be extremely helpful. 4. The bookings are handled with WooCommerce? If yes, they will appear in the ‘Orders’ section? 5. How can I block certain dates in a room’s calendar? For example, I want to block all Saturdays. How can I do this? I searched everywhere. Thank you for your time and have a great weekend!
Also when I edit an accomodation and I enter the number of adults capacity, the rate will show it multiplied by the number of adults. Why can’t I show the rate for 1 adult/night? In the rates section I have the variations option but it won’t show when I choose the price for 1 adult.
Hi,
1. You can input every adult’s name in this fields: https://gyazo.com/58562def8f27da94e8e1892a20fc3a77
2. Yes, if you surfing between room after search room, all dates are saved in booking form.
3. Yes, You can add on single room page two type of forms (search form or booking form). If you select second type of form you don’t redirect to search page and you can booking current room on current page.
4. Yes, you can enable this options in Accommodations -> Settings.
5. You can block all Saturday or any other day in Bookings -> Booking Rules.
6. Please write to support and send me a link to your website and i try help you.
Thanks. Regards.
Thank you for your answer.
1. If a person books a room for 3 guests, could it be possible to prompt 3 text input spaces? 1b. If a person books a room for 3 guests, why do I have to choose again the guests number in the booking confirmation page?
2. Yes, thank you.
3. Thank you.
4. Thank you.
5. Thank you.
6. Thank you.
Hi, 1. There are no such options yet. 1b. If the guests booking is split over multiple rooms then need to input the number of adults and children value in each one.
Thanks. Regards.
I am having some issues with the site logo. I have resized it in every different way and it still is blurry. What dimensions are best for the site logo? Thank you.
Hi, please, write to support and send me a link to your website?
Thanks. Regards.
Hi i interested in buy the theme but i have a few question what i want to ask in private you can provide me an email to send you ? thx
Hi, please, write to my email beshleyua@gmail.com for details. Thanks. Regards.
does it have a time slot option instead of check out date?
Hi, no there are no such options in Kinsley theme.
Thanks. Regards.
hello cant import demo, getting 503 error, what should i increase in order for the demo importing to work.
Hi, please, write to support here: https://themeforest.net/item/kinsley-hotel-wordpress-theme/35503579/support we will look into it and help you import demo content pages.
Thank you. Regards
sent! thank you, there is also a message Hotel Booking WooCommerce Payments requires equal currencies set up in WooCommerce(EUR) and Hotel Booking(USD). please fix this also.
Replied to your email. Please, check.
Thanks. Regards.
