35 comments found.
Is there any way to activate the Sticky menu?
HI,
yes sure, however to ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
one of my clients is very interested in this theme ,we want to know can we add custom fonts ?
HI,
yes sure, however to ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hello,
Do you have promotions for black friday? 
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
1. Menu not display (blank space) 2. Support by wordpress page dostent work (wrong password – my pass is correct and i try few times)
Hi,
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye 
Hi,
don’t worry, you will receive a reply as soon as possible within the times indicated.
Have a good day Bye
Hello! Pre sale question
is there a dashboard for the butcher? or is the wp/woo default?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi,
thanks for let me know it is not necessary to post here your ticket since we can’t provide support here and all supporters can’t read the comment section.
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Have a good day Bye
Grazie
Hello.
I happened to see that there is a new version 1.1. I have not received a mail about this.
Where is the update changelog and update instructions?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi. Purchased theme but not importing the demo content.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I purchased on Envanto Elements. How do I get a purchase code?
Hi,
Remember that you can also contact us through this form for any technical informations : https://support.nicdark.com/support-contact/
Have a good day Bye
Thanks
Can the system calculate the shipping cost, if it is too far?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello, the template have an account page – Dashboard page – cart page – checkout page?
thanks
Hi,
thanks for the interest, yes sure !
However for the next time to ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Have a good day Bye
HI i have sent you some issues regarding the theme through the support panel, also this theme does not seem to be working with chrome correctly, thanks
Hi,
This is very strange ! Please can you please send me the link of your ticket? in this way I can see the response time of my team.
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
Please see link for ticket, thank you they replied now to this so hopefully ill get somewhere today, thanks
Hi,
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Have a good day Bye
Hi i have different opening times for mon-sat than sun, i cant see where i can add this for it to display correctly, thanks
Hi,
please contact our team directly through the form present on our profile for any technical questions : https://themeforest.net/user/nicdark
Have a nice day Nick
Hi, I’m thinking of purchasing this template for a client, but it seems that it doesn’t resize very well on mobile – here you can check out how it looks in Chrome and Firefox (from 0:30sec.) on Android 10 (Nokia 5.3, 6.55 inches, 720×1600 pixels)
https://www.dropbox.com/s/excnkfn5v9xd78h/mobile.mp4On Chrome everything is squashed, and on Firefox the content resizes properly, except the .png from the slider (the beef) which is also squashed.
Hi,
this is very strange, we didn’t see these problems on our side. However please to ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Congratulation, best of luck with sales
Thanks
