188 comments found.
How to edit and where bottom CONTACTS and “At Luxa the focus is always on our clients. We’re an expert team that wants to build amazing companies, that’s why we’re a direct extension of your brand.” OR look at Ticket #23525. Thanks
Hi, WPbakery don’t work! only rotating preloader 
What can I do?
Thanks in advance.
WPbakery aftrer mark “fw-portfolio” dont want to save changes
Hello! Please submit a support ticket, if you have issues https://support.promo-theme.com/
I reinstalled the theme and everything was fine.
Great! Thank you for your feedback 
Hi, can I use your theme with 2 different langs? Thanks in advance.
Hello! According to the standard licence policy, you can use 1 key only for one project/domain
one domain with multilang (eng and other one lang!) ... That is mean one license! Or I’m wrong?
Yes, you are right – one license
Is there a way to put a different logo for Mobile?
Hello! Only by theme customization
Is there a way to add 2 buttons on the banner item instead of 1?
Hello! Only by banner widget customization
How does that work?
Please submit a support ticket https://support.promo-theme.com/
This template will be updated? Still writing version 1.1.0 Update History
It also supports rtl?
Hello!
Yes, it’s updated. The last update was on 6 of July RTL is supported
hello, pre order question, template include the photos in demo?
Hello!
Unfortunately, no. Only backgrounds, decor elements, icons. We use placeholders (simple images) which you can change to your photos
Hi, great theme! Only since the last Wordpress update I have an error while uploading media. I can’t upload anything anymore. When I turn off the LUXA theme, it works. Is this issue known? And how can I solve this?
Hello! Thank you! Upload where? Please clarify your issue more
Bonjour, Est-il possible de changer la couleur de référence pour ce thème ? Et, est-il compatible avec wp bakery Merci
Bonjour
Sure, we have 1-click accent color changing feature. WPBakery is bundled in our theme.
Hi the scrolling doesn’t work on https://promo-theme.com/luxa/product-page/ using Safari browser. Please fix and update the theme. Thanks!
Hi, on this page there is swiping by mouse by design, not scrolling !
If you are using Chrome to access this product page, you can scroll right and left by scrolling the mouse, some more you have the mouse icon to indicate the scrolling on the page itself.
Demo content is not importing
Hello! Please submit a support ticket https://support.promo-theme.com/
This is my site https://vku.9bc.myftpupload.com/
Hello, I’m having problems with the site that I created with the template. Can someone help me please?
I bought the theme last year, had it installed on a site that was live until last month. Can someone help please?
Hello! We’ve deactivated your old domain. Please reactivate the theme on a new one.
Do I use the same purchase code?
Yes
Ok. I’ll try it and respond back. Thanks
You are welcome!
When one uses the product grid on any page, the filter does not work. Any solutions to this?
Do you mean sorting?
Yes, I try to click one category to sort only by that specific category, and the click just doesn’t activate the action of filtering.
Please provide your URL and WP admin to support@promo-theme.com
I did check what you asked me to, and no matter how many times I upgrade my php, my site will crash because of /plugins/redux-framework/class-redux-framework-plugin.php on line 76 bringing up a Parse error: syntax error, unexpected ’:’, expecting ’;’ or ‘{’ in
So, nope.
What is your PHP version?
I’m trying to roll back on php’s and at the moment, I’m testing 5.6 and 7.2 and the site is just gone.
Edited to remove site —
Try to use 7.4 version and update the redux plugin or reinstall it
I did, and the site crashed once again.
Please submit a support ticket https://support.promo-theme.com/
Can’t anymore, support expired.
Please resume it and submit a ticket
Ok, now I have reinstalled the whole theme + redux, updated php to 7.4 and the sorting still won’t work :/
Hello i have purchased lux theme now it has suspicious malware please hepl
Hello! Please submit a ticket https://support.promo-theme.com/ and provide a screenshot about because our theme doesn’t consist of a malware.
Hi I’m having the problem “The purchase code already has been registered on this domain:” can you please deactivate it? Thanks
Hi Dear, We’ve deactivated it for you, please check.
Hello How can I reset the domain name, please? Since I deleted the old domain name and wishing to install the theme on a new domain however I am having a licence issue. The purchase code already has been registered on this domain: olddomain.com
(my support had expired, so i can not open a ticket)
Hello! We’ve deactivated your old domain, please check.
Hello, I have installed luxa theme and created my website but it has one tiny problem for social links, when i choose the option to open social media in a new tab it does not work. it still keeps on the same tab when i click on the social media. would you be able to fix this?
Hi Dear, please submit a support ticket and provide the site block of these links, our support team will help you 
Anyone got a fix for the way the product image displays or so CSS to make it much smaller? Would be great to have an option to control that size somewhere in the admin etc. Some products display really bad the way it is right now.
colud you plz tell me how to activated the theme,,i put it on website and it didnt install cuz php version in client host .. i want to use the theme in another website can i do that?
Hello! According to the license policy, you can use one key only for one domain
hello i understand that i want to deactivate my license in this domain…i install theme but installation didn’t complete due to client host
You can deactivate the theme manually via Luxa dashboard ->deactivate button (on the activated domain) after that, activate on a new domain.
