3030 comments found.
Hello,
When I try to import a demo theme or shortcodes I get the following error:Error: error (0)
Here’s a screenshot https://prnt.sc/SC-HuEdkn7lY
What can I do to solve this?
Many thanks!
Hi,
Thanks for reaching out. We’ve tested the mentioned demo and didn’t find any issues with installation:https://prnt.sc/ZKPy4UNVGe-y
Please, check if your server meets our theme’s minimal requirements:
https://docs.clbthemes.com/ohio/#requirements
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
I have imported demo5, changed fonts in Theme settings>Typography>Fonts for all headings, still showing default fonts. In the Inspector, I see inline css that overrides the theme settings. h1, h2, h3:not(.widget-title):not(.comment-reply-title), h4, .clb-hamburger-nav .menu .nav-item a, .clb-hamburger-nav .menu .sub-nav-item a { font-family: ‘blacker_pro_display-bold’; letter-spacing: 0; } How to remove that? Thanks
Found the custom css in the page settings. it’s resolved now. thanks
Hi,
Glad to hear that you already sorted out your inquiry.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
Amazing theme that I continue to love after all these years. I’m out of support but recently noticed after an update that lightbox does not work on portfolio images on a project page. How can I fix this?
Hi,
Thanks for reaching out.
Try to make the following:
- Ensure that Ohio Extra plugin is updated to the 3.0.0+ version and is activated;
- Clear all cache.
If the issue still remains, I’d kindly ask you to send us a personal message and provide your temporary WP credentials, so that we will be able to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
We tested the theme on a dummy site, now we want to use it on the main site and it won’t activate https://www.awesomescreenshot.com/video/11703680?key=0afa5c09229efc5245299da7b9da1219
Hi,
This usually happens when some browser’s extensions/addons block our activation popup. As a solution you can try to disable browser extensions or just try to use a different browser for this operation.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
Is there no team page?
Hi,
Thanks for reaching out.
1. All the available pages are presented on our demo website. As an option you can use the following page:https://ohio.clbthemes.com/about-ver1/
and modify it for your needs.
2. Yes, you can:
- Then switch the page builder to Classic Mode:
https://prnt.sc/vfBP8L-3yMK2
- Finally, copy/paste the code to the required project to have the same section content:
https://prnt.sc/cUbiS-_sL2s8
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
My portfolio seemed to stop working: https://fleurdelizziedesigns.com/portfolio/
(All plugins and theme is updated with the latest updates.)
All items are categorized but when you click on a category, nothing shows up. On the “All” category, only few items show up, not the 58.
Thanks!
Hi,
I’d kindly ask you to send us a personal message and provide your temporary WP credentials. So that we will be able to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
Hi. I used Polylang plugin to translate, When Polylang was active portfolio page was blank, after update of theme with plugins, portfolio page is only with descripcion, Das’t show photos of portfolio project on single page and main portfolio page. Best regards
Hi,
Additional links, screenshots, console errors where we will be able to check that will be much appreciated for us to proceed further with your inquiry.
Thanks!
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
Hi, Is there a way to show gif or .mp4 when hovering over a project image(especially for video-related portfolios)? or can I pay you for custom service to add this feature?
Hi,
Thanks for reaching out.
We are going to add the same image transition hover effect for portfolio items as the following one:https://ohio.clbthemes.com/shop/classic-image-transition/
You will be able to add an image in a .gif format and have the appearance you want.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
Awesome! thanks, will look forward to it.
You are Welcome!
Hi!, ”- Image transition portfolio hover effect added;” only works on WPbakery? I’m using Elementor but I can’t find how to make it work. Thanks
I just found out how to make it work, thanks for adding this feature!
Just a little note for a future fix. The transition/hover image should be set to fill the space of the feature image. If images do not have the same aspect ratio/size, then it will show part of the feature image under it.
Here is an example of the hover image when it is not the same aspect/size as the feature one. Feature image: https://prnt.sc/gSSLrP-QT5Yg Hover: https://prnt.sc/J8bIR3D74J_t
Hi,
Glad to hear that you was able to sorted it out.
Thanks for notifying us, I’ve reported this to our dev team who is going to check it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
This feature has been amazing! Is there any way to hide the hover/secondary image from the project page gallery?
similar to “Show featured image on the project page? Y/N” maybe create a “Show image transition/secondary image on the project page? Y/N”
I want to solve the loading times in the portfolio view since in order to use a gif, I make it small and very light for the portfolio view. But then is shown full size on the main project page it looks horrible because it was meant to be small. So the only solution, for now, is using ~5mb gif files which makes the feature useless since the portfolio view gets very heavy.
You can check this example(second image is the .gif/wepd) https://futu.media/proyecto/avalancha/
That .gif is optimized for the portfolio view (141 KB), but obviously, it is also shown as full resolution gallery image, and for it to look good will need a 4mb .gif :/
Hope this could be solved to make the most of this feature 
Hi,
Send us a personal message and provide your temporary WP credentials. So that we will try to help you with a custom solution.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
Hi, just did a full backup and sent you WP credentials. Thanks!
Got it,
We will keep you updated.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
Do you have an estimated time of revision? We would like to resume uploading projects to our portfolio, but we don’t want to risk any potential updates you may make. Thank you
Hi,
Thanks for your patience.
Please check your inbox, we’ve already provided a solution for you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
I like the theme, it’s amazing… but you really need to work on the shop page, it must have search (not a small search icon) and pro filter, also the related products should appear with photos not only text
Hi,
Thanks for your suggestions, as for the related products, they are already with photos:https://prnt.sc/tAk8bP_pQUbV
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
Same here, Plugin Ohio Extra 3.15 no installable plugin found
Hi,
Thanks for reaching out and notifying us.
Just try to repeat the action one more time.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
No sorry, doesnt work. Plugin installation failed
Remove the Ohio Extra plugin, from your WP admin panel go to Appearance > Install Plugins and you should get the latest version.
Then I need to delete it by FTP because it is no longer listed under Plugins.
Correct, try to remove it and you the mentioned below method to install the latest version.
We are really sorry for the inconvenience you have.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
Deleted it manually, installed it again from the backend and it is working now! Great job, super fast
Glad to hear that! 
after update theme to 3.1.5 – Ohio Extra plugin won’t update “The package could not be installed. No valid plugins were found. Plugin installation failed.”
Hi,
Thanks for reaching out and notifying us.
Just try to repeat the action one more time.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
Ohio extra —- The package could not be installed. No valid plugins were found.
Plugin installation failed.
Hi,
Thanks for reaching out and notifying us.
Just try to repeat the action one more time.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
i did, no luck, I just deleted manually the folder on my server and installed the 314 version, at least it works
https://prnt.sc/OHCAcCihkqB4
It should works now.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
yeah, now it’s fixed!! perfect, should I update the slider too? I am afraid not to ruin the website :)))
also, I’ve opened a ticket for the contact form, but is there something I could to try and fix it? i get empty emails from the contact form, no name, number, body text, nothing
Thanks for your patience.
We’ve already answered your ticket, please check it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
The theme is amazing!
But since version 6.0, I can’t update my theme without my pages being broken.
Moreover, Ohio Extra uninstalls and doesn’t want to install when I launch the update.
How to contact the support other than by sending a ticket? (My support license has expired)
Wishing you a nice day !
Hi,
Thanks for reaching out and notifying us.
Just try to repeat the action one more time.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
why does the importer not download the full page as shown in demo? How can I download real demo pages? I purchased, but without real demo page, I don’t want to use this theme.
Hi,
Thanks for reaching out.
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
no idea what I’ve done but the menu on mobile doesn’t work again :(((
Hi,
Thanks for reaching out.
Please update the theme and Ohio Extra plugins to the latest versions.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
wow, guys, I’ve updated and it just works!! you are amazing!! appreciate the answer!
However, I have another question. I keep looking at https://contactform7.com/setting-up-mail/ because when I test the contact form on my website it sends an empty email without the body text and I don’t know what to do. Is there another tutorial in docs for the contact form?
Also, do you have a demo or theme-oriented toward bakery / cakes shop? I found this one https://ohio.clbthemes.com/demo20/ , looks great but not giving the cakes / sweets vibes.
Many many thanks!!
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
I just did, thanks!
Thanks for your patience.
We’ve already answered your ticket, please check it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
@schnacker66 , i tried opening my page in elementor editor and another page in elementor, I copied some random section to my main home and when i updated i noticed it worked. I don’t know if it was a bug or not. Maybe it will work for you too! good luck
Glad to hear that.
I’ve reported this to our dev team who is going to check it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
Dear team, same problem here, I know my support period expired, but what could be the reason why my menu is not opening on the mobile devices? Any help would be great, many thanks!!
Hi,
Thanks for reaching out.
Please update the theme and Ohio Extra plugins to the latest versions.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
Hi, Thanks for updating, but: can`t update the Ohio Extra Plugin, because it says “not installable”. In the zipped Folder “ohio-extra” the file ohio-extra.php is missing.
Just try to repeat the action one more time.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
Hi, thanks for fixing it that fast, keep up the good work!
You are Welcome!
Hey guys…Since I have a longer titles on some of my portfolio items or they belong to more categories, my portfolio page is a bit messed up…My support has been expired but is there any quick fix that I can add to the theme? Here is my page: https://increditors.com/work/
Even if I enable equal height, the double row titles are messing with the height. Is there any way to keep the style like this (not converting it to square) and fix the title issue? (It’s ok if I have to enable the equal height if there is no fix for the style, but please help me with the title)
Hi,
Try to add the following CSS code:
.card:not(.-with-overlay):not(.-image-only) .card-details {
min-height: 92px;
}
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
guys, I know my support period expired, but what could be the reason why my menu is not opening on the mobile only? any help would be great, many thanks!!
@schnacker66 , i tried opening my page in elementor editor and another page in elementor, I copied some random section to my main home and when i updated i noticed it worked. I don’t know if it was a bug or not. Maybe it will work for you too! good luck
Hi,
Thanks for reaching out.
Please update the theme and Ohio Extra plugins to the latest versions.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
I’m not sure but with last update there is a bug? On mobile i had to add “width” (40px in my case) to the ” .header-wrap .right-part ” CSS class, otherwise it cover up the logo. I don’t have checked thousand phones but on Iphone xr, 11, 12, 13 and 14 i have this issue. Could you tell me if its just me? thx in advance.
Hi,
Sharing your site’s link will be much appreciated for us to proceed further with your inquiry.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
This item was featured on ThemeForest
Elite Author
Contact the Envato Market Help Team
