138 comments found.
Dear friends, I have placed several messages in private (Ticket #3089184) and absolutely nobody replies or reverts with the requested solution! Can anyone resolve my issue today at the latest? It’s quite urgent. I need it solved right now as we are launching the site today. Many thanks!
Hello, Dear Customer. You have many custom request, which are go out of the range of our support. But we are resolving your issues. Today we will reply you. Best Regards!
Thanks! I shared a feedback regarding the anchor link for the top right header button and the alignment of texts, can you please let me know now?
Hello, Dear Customer. Thank you for response. Sure, we are searching a solution for you. Best Regards!
Hi guys, I sent you a private message. Thanks!
Thank you! 
Hello, i like this theme. I would like to buy it but first I want to know something. Is this template compatible with the WooCommerce plugin for the online shop?
Hello, Dear Customer! Thank you for your questions. The theme is compatible with the WooCommerce: http://webdesign-finder.com/psycheco-psychology/shop/ , WordPress 6+ and PHP7.4/8+ If you have further questions – please ask us. Best Regards!
Hi, perfect. Thank you very much, regards.
You are welcome!
Hi Would you help me installing the template as the demo in my hosting server? I’d be grateful for that
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
We will install theme for you. .
Best Regards!
Hello, I have the following problem: When I copy a link to my site and place it in a communication app on the internet it shows me a picture above the link. Could you tell me how I can change and correct this photo or keep it from coming out?
Best Regards, Petya
Hello, Dear Petya! Please read this article about how to change this image and info above the link: https://aspengrovestudios.com/how-to-optimize-wordpress-posts-for-social-media-with-yoast-seo/ Best Regards!
Thank you so much!
You are welcome, Dear Friend!
Hello, I need support! Please tell me how to convert pdf files to a website link? Or how can upload pdf files to the website?
Thank you! Best Regards, Petya
Hello, Dear Petya! Thank you for the nice questions. The . PSD files are intended only for such software as Photoshop. PsycheCo – Psychology & Counseling WordPress Theme – is only WordPress CMS. If you wish – we can install it for you. For these purposes – please submit a private ticket at https://mwtemplates.ticksy.com/ and our team will assist you. Best Regards!
Hi, does this template support “Widget for Google Reviews” plugin? thanks in advanced
Hello, Dear Customer. Thank you for your questions. As we know, this plugin doesn’t have any incompatibilities with our theme. Best Regards!
Hello, I have set up your theme on wordpress but now I have a problem I wanted to update my domain name and the whole site does not work anymore, the images have disappeared… How can I associate the site with my domain name taken on wordpress? Thank you for your time.
Hello, Dear Friend. We can help you with great pleasure. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
Hello, I would like to ask if it is possible to sync your appointment calendar with your calendar on google.
Thank you! Best Regards, Petya Gavrailova
Hello, Dear Petya Gavrailova! That’s possible to do via the following plugin: https://wordpress.org/plugins/calendar-booking/ Please try. Best Regards!
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Hello, Dear Customer! Please submit a private ticket at https://mwtemplates.ticksy.com/ with the description of your request and we will assist you. Best Regards!
Hello, I bought the psycheco theme and made several attempts to install (Demo Content), but it didn’t work. Please tell me what I need to do!
Thank you! Best Regards, Petya Gavrailova
Hello, Dear Petya Gavrailova! Please read this article about how to install the theme with demo content: https://mwtemplates.ticksy.com/article/12433/ If this step will not help you – just submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
Hi, I´m thinking of buying this theme, but I want to know if I can use it for two different web pages. Or if I need to purchase two licenses… Thanks.
Hello, Dear Customer. Thank you for this question. According to the Market rules, every website would have a separate license. If you have the further questions – please ask us. Best Regards!
thanks
Hi, I tried to update the Psycheco theme to the latest version, which caused my website to crash. I received the error below. I tried to submit a ticket, but my support period was ended and I don’t want to purchase a support extension just for a one-time update issue. Could you please help me with solving this error?
Error Details
An error of type E_COMPILE_ERROR was caused in line 6 of the file /home/xxx/public_html/wp-content/themes/psycheco/framework-customizations/extensions/forms/hooks.php. Error message: require_once(): Failed opening required ’/home/xxx/public_html/wp-content/themes/psycheco/framework-customizations/extensions/forms/includes/builder-items/date-picker/class-fw-option-type-form-builder-item-date-picker.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’)
Hello, Dear Customer. Please contact your hosting support and ask them to roll back your website to the date when it was completely workable. Then read this article about how to update the theme: https://mwtemplates.ticksy.com/article/16294/ Best Regards!
I just found that the trouble is caused by ‘Modern Web Templates theme widgets’ plugin that comes with the theme. I decided not to update for now.
You are welcome!
You’re not solving my problem about the update, and I cannot open a ticket as my support period ended. The update issue is caused by ‘Modern Web Templates theme widgets’ plugin that comes with the theme, and the website crashes when I try to update. I postponed updating it for now as my client cannot have any downtime right now but I will eventually need to update this. Could you please solve this issue?
Hello, Dear Customer. Please change the rating to 5 stars, then email us at modernwebtemplates.com@gmail.com with the link/login/password for your WP Dashboard and cPanel – after that we will assist you. Best Regards!
Hello,
I have installed your theme on the link below, but the issue UI is not import as same like your home page and other pages Css broken, and some of images crashed on site and complete home page top to bottom not same like yours. Other things is that i am unable to edit your pages showing me an error
There has been a critical error on this website. Please check your site admin email inbox for instructions.
https://juanitafreeman.com/staging/Please check.
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
Often, to fix the problems, it’s necessary to perform some changes or upload updated scripts in the theme’s/WordPress configuration files, so we request these details to solve your issue.
Best Regards!
Hi there, great theme. Before we buy, we’re wondering is the Loader a part of the theme, or can that be switched off? Thanks!
Hello, Dear Customer. Sure, it’s possible to deactivate or change pre-loader image via customizer very easy: http://prntscr.com/1xpnc1n If you have the further questions – please ask us. Best Regards!
Hi. I’d like to change the header font. How can I do this, please?
.sf-menu a {
font-family: "Verdana", serif;
}Then save changes and check the results at front-end. Best Regards!
Hi,
I have this theme and I noticed that the blog view counter bugs out when the view count passes 1,000 views.
See example here https://willingness.com.mt/the-covid-19-vaccine-period-changes-and-pregnancy-gynaecologist-answers-frequently-asked-questions/
This blog has 1,100 views but only shows 1 view. Other blogs with less than 1,000 views work perfectly
Hello, Dear Customer. Please send us an email at modernwebtemplates.com@gmail.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
sent!
Thank you. We will reply you as soon as possible. Best Regards!
Hi! I am taking over a website that has this theme installed. There is an issue with accessing the content. I need a little help with another pair of eyes on it.
Thank you, Mike Alwood
The website is https://www.yearning4learning.net/
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
Hi, i have buy your template psycheCO.
I have change sliders but i dont see settings : https://prnt.sc/132gchy
can you help me why i dont see setting how your documentation ?
thanks
Hello, Dear Customer. Please send us an email at modernwebtemplates.com@gmail.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
I want to translate the left side of the blog page into Turkish. How can I do it?
Hello, Dear Customer! Please click WP Dashboard => Appearance => Widgets and pay your attention at the widget area: http://prntscr.com/116b0jt Here you may view the titles of every widget. Just rename them your language and save. If you have further questions – just submit a private ticket at https://mwtemplates.ticksy.com/ Best Regards!
Hello, I’d like to change the padding in the body of the pages, from 150px to px. Please advise. Thank you
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
