3030 comments found.
[07-Dec-2022 19:10:27 UTC] PHP Warning: Undefined variable $content_container_class in /home/*/public_html/wp-content/themes/ohio/page.php on line 82
why does this error occur?
Hi,
Thanks for reaching out.
We need a little more information to be able to help you. Additional links, screenshots, console errors where we will be able to check that will be much appreciated for us to proceed further with your inquiry.
Thanks!
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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vertical scroll on portfolio vertical slider doesn’t work on iphone
Hi,
Additional links, screenshots, console errors will be much appreciated for us to proceed further with your inquiry.
Thanks!
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi My support period expired. So, I can’t share more references about the issue on this comment chat.
Hi, Send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, thank you for this great theme. Very well done!
I started building my website using Demo 12 layout and I have a couple issues:
1) On the main page, when I click “Show Project” it opens a lightbox on which I have to click “View Project” to finally get to the actual project page. Is there a way to get rid of the lightbox? I tried disabling it from Theme Settings > Portfolio Settings > Lightbox. But to no avail.
2) After landing on the project page, there is a 3rd link “Open Project” Is there a way to get rid of this button?
3) On the project page, is there a way to change the text on the information categories (Strategy, Design, Client)?
Again, thanks and appreciate your help.
Best,
Sorry, for spamming. I figured out 1 & 2 (my bad!) Only #3 hasn’t been resolved.
Thanks!
Hi,
Thanks for reaching out.
To change the standard theme’s text values follow this guide:https://docs.clbthemes.com/ohio/tips-tricks/#strings_translate
Also, you can leave the standard Strategy, Design, and Client fields blank and create and use your custom fields in the Project Settings:
https://prnt.sc/ARiLk8o7pcB4
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi Colabrio, On alll the pages of my site I have a gray line, see image -> https://bit.ly/3iw1ow5 What to do? Thanks in advance
Hi,
Thanks for reaching out.
I’d kindly ask you to share your website URL so that we will be able to check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Here is the address of the site: https://mp.frely.ch/ This problem affects all pages and only on the mobile version. Thx
https://prnt.sc/4L307wPETZ8G
However, as a hotfix you can make the following: navigate to Theme Settings > Custom CSS from your WordPress admin panel and use the code below:
@media screen and (max-width: 768px) {
.page-headline::before {
bottom: -1px;
}
}
Please, let us know if it works for you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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It works ! Thanks a lot
You are Welcome!
Hi,
Try to make the following:
1. Ensure that Ohio Extra plugin is updated to the 3.0.0+ version and is activated;2. Regenerate CSS files (for Elementor builder);
3. Check the following Shortcodes/Widgets options for backward compatibility:
- Button: Styles → General option (for Elementor builder);
- Testimonial: General → Alignment option (for WPBakery builder);
- Tabs: General → Direction option (for WPBakery builder);
- Heading: Subtitle → Divider option (for Elementor & WPBakery builders);
- Countdown: General → Layout option (for Elementor & WPBakery builders);
Please, get back to us if you still have any issues and we will do our best to help you as soon as possible.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, I updated the Ohio Extra plugin to the latest version, cleared all caches. I’m using the WPBakery Page Builder not Elementor. Unfortunately the Google Maps still won’t show. By the way, the Advanced Custom Fields PRO plugin can’t be updated (update packet not found).
Please, send us a personal message and provide your temporary WP credentials. So that we will be able to check that.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, have you had a chance to look at the Maps problem? Do the credentials work without problems or should I disable the firewall (WordFence?)
Hi,
We’ve already solved the problem, please check your email inbox with details:https://prnt.sc/o6wSbo1OWb0o
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Dear Colabrio-Team, thank you for fixing the google maps issue! Unfortunately I didn’t get the email therefore I don’t know how you fixed the problem and what the issue was. Could you please send me the message again or post it here?
You are Welcome!
We’ve disabled the JS compression in the caching plugin settings that was causing the issue.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I am trying to activate the theme license on my website and the process is not working it returns and error. Also I am not able to submit a ticket because the “Login with Envato” is not working on your website. It also returns an error.
Can I just copy paste the license number in the theme settings?
This is the error when I am trying to verify the theme on my website https://prnt.sc/A3tr0slD9r_5
And this is the error when I try to connect on your website through envato https://prnt.sc/SCufJPIaeSXk
Hi,
Thanks for reaching out.
This usually happens when some browser’s extensions/addons block our activation popup. As a solution you can try to disable browser extensions or just try to use a different browser for this operation.
If the issue still remains I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I tried to open a ticket. But in order to open a ticket I need to verify my purchase and I need to “Login with Envato” but when I try to do so I get this error: https://prnt.sc/SCufJPIaeSXk
Try to repeat the action one more time, if it doesn’t help I’d kindly ask you to send us a personal message and provide your temporary WP credentials. So that we will be able to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I updated to the newest version of WPBakery Page Builder today 11/26/22.
Question 1: When I edit the pages on my site using the Edit with WPBakery Page Builder, I can not clone and move any elements on the page anymore. This used to work before the update and I could easily clone and move things in different order across pages. This only works in the back end editor mode and it’s hard to visualize when you’re not in the front-end editor mode.
Question 2: By purchasing this theme it says that WPBakery Page Builder is free. Why does it say to activate it on the WordPress dashboard for updates? Where do you get the license or code to activate it?
Can you please help? Thanks
Hi,
Thanks for reaching out.
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, I can’t seem to find where to edit the theme page header template. Example in the about or the contact page, the page header has a button but cant delete it.
Hi,
Thanks for reaching out.
Navigate to Theme Settings > Menu > Other and you should find the option to disable the Menu button.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I mean Header, (how to edit it) not the menu. please have a look – https://imgur.com/EOxQ28Y also, I use elementor. Thank you
You asked us how to disable the button, don’t you? And we have provided the way it could be done. If you need a specific page settings then you should look for Page Settings > Header and you will find all the available local options.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Am trying to purchase theme, but my theme forest account is not accepting my payment mode, what do I do
Hi,
Thanks for reaching out.
Here’s all the availability payment methods provided by Envato Market:https://help.market.envato.com/hc/en-us/articles/203269700-How-do-I-purchase-an-item-#:~:text=Your%20Visa%2C%20Mastercard%20or%20American%20Express.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi!
I bought this theme some time ago… I want to use it now but I have a problem: How do I change the “Scroll to top” text to my language?
I tried using Loko, but it doesn’t work, as you can see here: https://imgur.com/a/ONzPGW7Thank you and see you soon! 
Hi,
Thanks for reaching out.
Try to follow this guide:https://docs.clbthemes.com/ohio/tips-tricks/#strings_translate
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Is this theme compatible with AIOSEO plugin?
Hi,
Thanks for reaching out.
Yeah, it should work. If there will be any issues we will be able promptly to check them.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Is this theme tested with AIOSEO
We’ve installed the mentioned plugin and checked the core actions. However, we can’t claim full compatibility.
I really love this theme’s design but AIOSEO compatibility is a must for me. Can you process the refund after purchase if the theme doesn’t work well with AIOSEO?
Yes, if we won’t be able promptly fix any potential issue we will provide a refund for you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks for replying. That’s good to hear.
You are Welcome!
Hello ; i click activate the license and it says proceeding..and nothing happens.. i always having some kind of ridicilious errors..Where do i activate the license ?
Hi,
Thanks for reaching out.
This usually happens when some browser’s extensions/addons block our activation popup. As a solution you can try to disable browser extensions or just try to use a different browser for this operation.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, is it possible to show the product reputation stars in the shop page?
Hi,
Thanks for reaching out.
Navigate under Theme Settings > Shop > General and switch the “Product rating” option on.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, my link of website is https://rainbyte.studio. I have a issue with fullscreen mode in “interactive links” portfolio. It seens that now is a portrait box and not fullscreen. Can you help me please how can I fix it?
Hi,
I’d kindly ask you to send us a personal message and provide your temporary WP credentials. So that we will be able to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Message sent. Thank you!
Thanks, please check your email inbox.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you for your support!
You are Welcome!
If you like our support, you can help us by rating Ohio for Customer Support on ThemeForest.
Thanks 
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi there, I am using events and conference theme How can i remove the red square in the menu https://fintechsummitme.com/
Hi,
Thanks for reaching out.
We need more details since we don’t see any red squares. I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Is there a way to keep the preference of “dark or light” in cookies? If you select Dark and refresh the page or go to another page of the website, the website reverts to Light version.
https://prnt.sc/0xo0AsXZr9V1Hi,
Thanks for reaching out.
The Save color mode option should work exactly the way you said.
1. Ensure that you have the latest theme version;
2. Try to toggle the option switcher off/on, and resave the theme settings;
3. Use the Incognito Window for testing.
Get back to us if the issue still exists.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I did as you said, but it didn’t happen, the problem still persists.
Can you share the link to your website?
Thanks.
You are right the problem exist when you have the dark mode enabled by default. I’ve reported this to our dev team who is going to check it.
We will keep you updated.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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thank you, I’m waiting to hear from you
You are Welcome. We are going to add a fix in our further update.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Dear Colabrio Team,
I am using the Google Maps included in the Ohio Theme with the WPBakery Page Builder.
In Germany/Europe, according to the DSGVO, Google content can only be included in websites after consent.
So with a Google Maps, for example, so that it must first be “activated” with a click by the visitor and only then an access to the servers of Google.
I know such a feature from other themes. Is there a way to include the maps DSGVO compliant also with the Ohio Themes?
https://tinyurl.com/44s7yjmwThanks and greetings Patrick
Hi,
Thanks for reaching out and notifying us. Currently, we have no ready-to-go solution for you. I’ve reported this to our dev team who is going to check it.
We will keep you updated.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, On classic grid projects or minimal one, can we set full screen mode similar to interactive links? Thanks
Hi,
Thanks for reaching out.
We have a fullscreen layout of the minimal portfolio grid here in our demo:https://ohio.clbthemes.com/demo1/
Or do you mean something else? If so I’d kindly ask you to provide a little more details.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Yeah, sorry. I have checked the demo of interactive links and when a project is clicked a full screen appears on same page. (in elementor the thick for full screen mode is active) but on grid layout I can’t reproduce it will open the project page.
So do you want to open a project preview lightbox by clicking the whole portfolio card, don’t you? Like this:
Step 1. Clicking the project: https://prnt.sc/ahAr0Gy7lPRV
Result: https://prnt.sc/09Iyu1OzmTzU
Yeap Exactly 
but also on grid or normal mode when clicked.
Unfortunately, there’s no such an option to make that so far. However we can help you to achieve that effect using child-theme solution. May we proceed with that? If so I’d kindly ask you to send us a personal message and provide your temporary WP credentials.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, Yes, I will send a personal message. Thank you very much for your support! I really apreciated it.
You are Welcome!
I would like to rebuild my site DSGVO compliant and therefore also prevent all access to Google servers. However, a Google webfont (Material Icons) is loaded by the Ohio theme, no matter how hard I’m trying to prevent this.
Is it possible to disable this access?
The call is:
www.*.de/wp-content/themes/ohio/assets/fonts/ionicons.min.css?ver=...
https://fonts.gstatic.com/s/materialicons/v41/flUhRq6tzZclQEJ-Vdg-IuiaDsNcIhQ8tQ.woff2Is there anything I can do to disable this access? Thanks, Patrick
Hi,
Thanks for reaching out.
First of all, Ionicons pack is not a part of Google Fonts assets, it’s a different library. Also, it’s not stored on Google’s servers, as you can see from your link:
www.*.de/wp-content/themes/ohio/assets/fonts/ionicons.min.css?ver=...
It’s located on your server in the theme’s directory.
As a solution, you can use OMGF WordPress plugin to localize all Google Fonts. After installing the plugin, OMGF will automatically start looking for Google Fonts whenever a page is requested on your website. So you have just to install and activate the plugin.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Dear Colabrio team, thank you very much for your quick reply.
The ionicons.min.css is indeed on our server, yes. However, the Material Icons font is called from this CSS file on the Google server:
https://fonts.gstatic.com/s/materialicons/v41/flUhRq6tzZclQEJ-Vdg-IuiaDsNcIhQ8tQ.woff2This access is visible via the developer tools in the browser (network).
The OMGF I have installed (as well as others I have tried). However, no one manages to remove / replace this access to the Material Icons Font on Google.
Therefore, I would have to somehow solve this with the theme since the plugins can’t seem to filter this webfont in the Ohio theme.
https://prnt.sc/0zzTLjRNYIVz
https://prnt.sc/3CvuQV0SiiP9
Seems like the provided link is not related to the Ionicons font set.
I’d kindly ask you to share your website’s URL so that we will be able to check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Dear Colabrio-Team, thank you for your reply. As far as I can see the developer tools locate the font call in ionicons css but it would be great if you could look at it directly on the page:
https://tinyurl.com/2bhc89ewThanks,
Seems like it’s located in the inline CSS of Slider Revolution plugin.
Please check my SS:https://prnt.sc/048byh-h2p-u
Hope it will helps.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I’m sorry, you are correct. There is a second call of the same font file by another plugin. I’m sorry for bothering you!
Glad to hear that you were able to sorted it out.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I have been waiting for you and all attempts have been unsuccessful. I have raised the problem several times on the site and through messages to you, but the problem has not been resolved. Can you help me to update this template or reinstall the template again and transfer the information?
Hi,
Thanks for reaching out.
As your support period has expired, we’ve asked you to get in touch with us via email, describe the problem and provide your WP credentials in a single message. Please make that and continue a conversation in the same thread (please, don’t write a new email each time because we won’t be able to track your inquiry in that case).
Thanks for understanding.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Yes, I know that the support period has expired, I will do that later because I can’t do that now. Frankly, I had a problem until I got into many problems. I will send my last message because I have never faced this problem if I knew that changing the name would get me into this problem. I will not do it hope you understand me
Thanks,
We got your inquiry now please get back to us via email.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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