285 comments found.
Hi there,
I just bought your theme, which is very nice, some weeks ago and started to synchronize products to sell without taking into concern if demo product data are within the theme. Can you please advise how I still can remove demo product data if included?
Is there any specific description or code for the demo products that come with the theme or was there no demo data included at all which makes me worry unnecessarily?
Hope to hear from you soon,
Kind regards,
Ruben
Hi rm_julen,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Best regards,
dear sir
I have purchased MyDecor and I would like to know where to insert the purchasing code to activate it
thanks
Hi hajli,
You don’t need to do that. Please read the article at the link https://skygroup.ticksy.com/article/10856/ so information.
Best regards,
Thank you very much that is kind from you
Hello, Can i list a Product for a SPECIFIC BRAND in my front page?
Hi CarlOziled,
We have replied to your ticket. Please check it again.
Best regards,
Hello
I keep getting error while importing demo
Reason: 401 – Unauthorized. Can you be helpful in the form of an emergency?
Hi halilince,
We have replied to your ticket. Please check it again.
Best regards,
Hello
I keep getting error while importing demo
Reason: 401 – Unauthorized. Can you be helpful in the form of an emergency?
I opened a support request at https://skygroup.ticksy.com. but there is no return. I want to license it but it is not visible from where.
Hi halilince,
We have replied to your ticket. Please check it again.
Best regards,
Hello, I purchased the MyDecor Child template from you. When I have it on a mobile device, unfortunately the product display has a large width. How can I solve the problem? Thank you
Hi molemo2022,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Best regards,
Hey,
i will buy this Theme today but have a question:
is it possible to create a book store with this Theme? 
greets Tobias
Hi Tojama,
You can sell any products with our theme. If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Best regards,
Where can I edit all the parameters and design elements of the header. I want to update padding, add other components etc. Is this not driven by Elementor Pro? (which I have installed)
Hi dwolfinger,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Best regards,
Hello. I have purchased your theme and cant figure out how to use the this product detail view with the side bar as the default one, please advise. thanks
https://prnt.sc/A6iqhBf9TDBQHi dwolfinger,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Best regards,
Why my site dont appear correctly
Hi hadetarus,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Best regards,
Hi, I have a issue with the theme: 1.Hamburger menu doesn’t work on mobile. Hamburger icon appears and when is pressed, changed to x and nothing else. 2. How to get bottom menu on mobile (home, seach, login etc.) and finally if there is any way to get menu close button on mobile. I mean when menu appears, how to close it?
Thank you
Hi d4nails,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Best regards,
Hi there, I bought this and when I try to import demo content, it tells I need to upload files manually below. Where are those files?
I have a working site with products, just want to have the pages (homepage, etc) kike in your demo
Hi marcalhon,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Best regards,
Hello. Several times I tried to install the theme and I always get a message – Instalation failed – missing style.css stylesheet.
Hi petm3,
Because you installed the incorrect package. Your package contains document, license, ..., not the installable package. You need to extract your package and install the mydecor.zip package.
For more information, please read our documentation https://docs.theme-sky.com/mydecor/#installation and watch our tutorial videos https://www.youtube.com/watch?v=PAQDjlXAkgA&list=PLbyF_EROfxJSMMG5FP2pBQxr2EwkZkUxc
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Your theme doesn’t work properly at all. I would like a refund.
Hi petm3,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Best regards,
Can this theme to be customized for a grocery store?
Hi netbusinesshub,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
You can see the demo at the link https://demo.theme-sky.com/mydecor/ so information.
Have a nice day!
Hi, is this theme able to have login where different uses can see different prices of product? thanks
Hi robbawden87,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details about what you want. Our support team will help you check it.
Have a nice day!
Hi,
I would like to change the remarketing tab title (bottom of single product) from “you may also like” to “suggested for you”
I would also like to limit the number of products displayed on the remarketing tab to only 4. Currently, it’s set to auto-scroll through multiple products.
Thanks, Joel.
Hi abelivuva,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.
Have a nice day!
Hi Author, How did I add a top bar to this theme? You did not add any top bar in any demo.
Hi sohailbscs,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.
Have a nice day!
Hi,
I wonder if I can deacivate the bottom sitkcy bar in a mobile view? And how to ad a widget on header with search function instead…
Hi tetrapond,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Can My decor be used for a multi vendor market place website?
Hi dvardynamics,
The MyDecor theme is compatible with the Dokan plugin.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
