Discussion on Kinatrix | Photography Theme for WordPress

Discussion on Kinatrix | Photography Theme for WordPress

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165 comments found.

Hi already sent you 3 emails in the past two days. Can you please reply to them.

Color chaging and text size is customization? This are core features that any theme has on backoffice. Already sent you backoffice access, please check your email

Hi can you please anwser our email sent on 06/12. We still have two issues that aren’t solved.

Can you reply to our email? We have isseus that weren’t solved and waiting for your response for months

Hi Support, purchased today, need your help?...”We’re sorry but the demo data could not be imported. Please contact support to clarify the problem.” Thanks!

Hi,

Could you contact us via our profile for support to help. For faster help please include site url and wp-admin login info for us to check why this is happening.

You can mail us via our profile https://themeforest.net/user/imaginem

Thanks

Hi Imaginem, thanks for the impressive response time. I have updated wp-config increasing time and memory limits and have imported demo content successfully. Will supply site details on support forum in future.

Much appreciated!...great work on the theme.

Yes, That’s generally what prevents it. Good to hear it works. Thank you for notifying.

The problem with php 8 is not fixed by last update. Pagebuilder doesn’t work!

Hi, Give us 24hrs to check on this. Thanks

Hi,

PHP 8 support has already been added some weeks back. Could you check if you have the latest version. Do ensure to update all the plugins in notice as well wp-admin > Appearance > Install Plugins

And contact us through our profile to check why it’s causing problems. https://themeforest.net/user/imaginem

Thanks

Hi I have 3 licenses purchased for Kinatrix (Photography Theme for WordPress). All 3 sites have been updated by web hosting provider to php 8 and wordpress 6. Therefore, the pagebuilder functionality has now been disappeared in admin of all pages. Any idea / solution to get my sites back on as before?

Thanks

Hi,

Please revert to PHP 7+, we’ll be making an update to work with PHP 8 soon. It’s currently in final tests.

Thanks

Thank you.

The main menu has stopped working properly since the last wordpress update. I can’t see the text of the menu headings.

Hi,

To resolve this you’ll need to update the theme as well.

You can do so using Envato Market plugin. Information are in the following link. https://www.envato.com/blog/install-themeforest-wordpress-theme/

After updating the theme do ensure to update all the plugins in notice as well.

You can also see the plugins in notice from wp-admin > Appearance > Install Plugins ( Needs to be done after updating the theme )

This should correct the problem. If you need help you can contact us via https://themeforest.net/user/imaginem

Thanks

Hi, there is a pagebuilder compatibility problem with php 8.0. With php 7.x.x all is ok.

“PHP Warning: Trying to access array offset on value of type bool in /data/vhosts/effeunoquattro.it/httpdocs/wp-content/plugins/imaginem-builder-r9/functions/page-functions.php on line 533 [21-Jun-2022 08:49:05 UTC] PHP Warning: Trying to access array offset on value of type bool in /data/vhosts/effeunoquattro.it/httpdocs/wp-content/plugins/imaginem-builder-r9/functions/page-functions.php on line 533 [21-Jun-2022 08:49:05 UTC] PHP Fatal error: Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, string given in /data/vhosts/effeunoquattro.it/httpdocs/wp-content/plugins/imaginem-builder-r9/functions/page-functions.php:466 Stack trace:”

Hi,

Please revert to PHP 7+, we are going to make an update to work with PHP 8 soon.

Thanks

Hello,

I’m interested in buying your “Kinatrix” theme, but I would like to know all information in regards to your proof galleries. Are you using a plugin? if yes, which one? Are the proof galleries part of the theme’s code? In what way can I customise a proof gallery? Can I choose whether a client of mine downloads an image in full resolution or a smaller resolution? An example would be, if the client hasn’t paid for the images can I configure from the back end for my logo to appear over the images? and/or to be applied in the images at the time of download? (if the client decides to download the images)? Also do your proof galleries work with videos as well? If you have a pdf or a web link that explains how your proof galleries work that would be great. Sorry for the many questions, but I really need to know prior to buying the theme. I want to use it for a photography/videography site. Looking forward to your reply. Thanks.

Hi,

1. The proofing gallery is part of the theme.

2. Setting watermarks over the images is a server dependent process. An image processing extension will be needed to generate one. It can’t be done through just WordPress code. For this reason there is no watermarking process as it will not be available for everyone depending on their server configuration.

3. The proofing gallery is image based.

4. You can enable / disable the image download feature in proofing set.

You can view the Kinatrix Help Guide from the following link https://imaginemthemes.co/help-guides/kinatrix-help-guide/

Thanks

Hi, Imaginem page builder is not working since this morning. I cannot create any new messages/portfolio items/... Anyone with this same problem ?

Hi,

Sorry to hear about the trouble

Do you have the latest version of the theme?

Could you install Envato Market plugin and update the theme to latest. That’s option 3 in that link.

After updating the theme ensure to update all the plugins in notice as well. You can also find those after updating the theme in wp-admin > Appearance > Install Plugins

If it still doesn’t work then send us an email via our profile page for our support to help check how this is happening.

Thanks

Hi, do you think to update social media icons? Tiktok for example sounds good to include. Thanks Vinicius

Hi Vinicius, We’ll be making an update to include it. Please send us an email for us to help. You can mail us from our profile page https://themeforest.net/user/imaginem

Thanks

This theme would be supported with elementor?

Hi, The theme doesn’t support Elementor yet. We are however working towards implementing it.

Thanks

I want to make a second menubar right abow the main menu, with our phone and instagram… Is it possible? How can i do?

Hi, Sorry, currently the menu is as how it is in demo. There’s no menu above it.

Thanks

I love that you can comment on the proof gallery page. But is there an option for a client to give feedback and comment on each single image? It would be nice to have an option to show or hide captions as well.

Hi,

Thank you. We are going to note these. Currently the post system uses the native WordPress comments. The ID of the image displayed can be used when commenting to provide feedback for specifics. The lightbox will display the title and description of the image if you have entered them to the image. It also prefixes the ID of the image with the title in the lightbox for Proofing. The IDs are always unique.

We’ll forward your requirements to our developers.

Thanks

Hello, I’ve just purchased this kintrix theme. Absolutely love it, but it will not allow me to add my zip file to Shopify. I’m getting a message that says “missing “layout/theme.liquid”

Can anyone please assist me with this. I cannot find any these similar to this. I would really love to be able to use this for my Shopify. Thanks!

Hi, Thank you.

The theme is a WordPress theme.as the full title says. It will work with WordPress. We have got your email and have replied.

Thanks

I am using your Blacksilver theme (homepage has 0 cookie), that is good. Now I am interested in this theme, but this theme has many cookies when I check the homepage of https://imaginem.io/kinatrix/

Can this homepage 0 cookie? Thanks

Hi, Some browsers summarize it that way but they aren’t cookies if you check the details. For example here’s Firefox https://d.pr/i/BdH6Ia

If you check the details it can list as site data which is different to cookies. WordPress can generate site data which is temporarily stored in the browser. That’s not the same as cookies.

You can go into more details from this article to find what they are.

https://www.wpbeginner.com/beginners-guide/how-to-know-if-your-wordpress-website-uses-cookies/

Thanks

Is it possible to empty the two things? Thanks

Hi, They aren’t cookies and it’s not set by the theme. It’s part of data managed by WordPress.

Thanks

I have to add some shortcode of Mailpoet, on a page to cancel the subscribtion. But for some reasone the code does not work. It will only show up the code itself: [mailpoet_page]

Is there a way I have to add shortcodes with this build-in Pagebuilder?

I did. But it does not work

https://file.io/pMp3ykmkPrPB

Hi,

We’ll need to check why that isn’t working for you. Please mail us via our profile page. Do include a small description and url to the page in screenshot https://themeforest.net/user/imaginem

Thanks

I want the responsive menu bar to be semitransparent. Did not find any option to change that. So I tried to upload a semitransparent colored PNG in this section: Use an image as Responsive menu background

But it does not make any changes. How can I fix that?

Hi,

Could you try following

.mobile-menu-toggle {
    background: rgba(255,255,255,0.6);
}

Add to custom CSS in wp-admin > Appearance > Customize > Custom CSS

255,255,255 is rgb white and 0.6 is 60% opacity. 0.5 is 50%, 1 is 100%

Send us an email with site url if it doesn’t apply for our support to check and help.

You can mail us via https://themeforest.net/user/imaginem

Thanks

It worked – But not really perfectly: I noticed that the menubar will only get transparent after some scrolling. Before scrolling it has the solid color.

And antoher thing: when I am logged the hamburger menue is not aligned right on mobile (I think this is because of the toolbar).

See screenshots. https://file.io/DI4tZ6BNr1kN https://file.io/B2USEgbzYC9w

Hi,

Could you send us an email for our technical support to check and help with it.

You can include url to the page where the screenshots are details.

You can mail us via https://themeforest.net/user/imaginem

Thanks

Hi, there is possible create footer with two or three columns?

Hi, Sorry, currently the footer is a single column.

Thanks

Hello,

Is it possible in fullscreen home page to make slide show interval faster than 500 MS?

Thanks, Nicole

Thanks. I currently have at 500ms and slides appear every 5-7 seconds. What can be the problem? I wanted slides to appear every 2 sec.

Regards, Nicole

Hi Nicole, Could you register and post to our support forum for us to check why that’s happening.

Thanks

Sure!

Hi, I’ve a pre-buy question. How would I remove the “KX Phot Studio2 logo on the top left corner if that’s possible?

Hi,

You can replace it with your logo from theme options. You can also remove the logo from there by uploading a transparent png image.

Thanks

Is it possible to scroll pictures in Fullscreen Page with mouse scroll?

Thanks, Nicole

Hi Nicole,

The fullscreen homepages are non-scrollable.

If you’d like to make a scrollable page with a slideshow then this can be done using a revolution slider slide.

First you’ll need to create a revolution slider. Next create a normal page and add it inside the page using the shortcode block in pagebuilder.

Let us know through theme support if you’d like to assist you with this.

You can Register to support forum then create a New Support Thread here

Thanks

Thanks, I have managed myself with Sliver Revolution. Thank you for the idea! I did not think about that before.

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