12923 comments found.
Hi! If I know both Elementor and WP builder. What version would you recommend to use? Is one of them faster?
Hello,
Thank you for being interested in our theme and contacting us.
We usually recommend using Elementor as the most advanced and feature-rich builder nowadays. It also includes a lot of useful optimization features.
Kind Regards
Hello,
Could you please clarify what browser version you have? Also, can you check in other browsers?
Kind Regards
Thanks for the answer!
Version – High Sierra 10.13.6 – Does not work correctly on this version – this is a big problem for all users of this version and below, and there are many such users!
Works correctly on Google
Kind Regards
Sorry, we meant your Safari browser version. High Sierra 10.13.6 is your MacOS version.
Some features don’t work in Safari 13.1.2. Note that Elementor will not work correctly too. It starts working correctly from Safari 14.1.
Kind Regards
Hi, how can i add your order (product details) on top of checkout page like on MegaMarket and megaelectronic demo?
Thanks
Hello,
Thank you for reaching out to us with your question. We appreciate your interest in our product and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
In Mobile Category menu, no submenu is shown https://prnt.sc/482TfP0iMBn1
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
when installing Shoes or Bikes prebuilt theme i get 403 error in the homepage. what would be the possible issue?
Hello,
403 error is usually generated by the server. You need to contact your hosting provider for help on this matter.
Kind Regards
And what exactly well I tell my server provider. Should I tell them out of the 80 themes only 2 of theme throw the 403 error? Plz advice
403 error is a “Forbidden” error. It means that your server because of some reason blocks the request. Yes, it may happen with some particular plugins or themes. We don’t know why exactly. But your hosting provider can check error logs and tell you what to do to fix this problem. If there is anything wrong with the theme, we will provide you with a patch.
At the end I found out that Elementor was causing this issue. If I deactivate it the issue disappears.
The theme is amazing honestly and it’s not fair at all to attach its overall rating to 3rd party plugin such as webakery or Elementor.
Hopefully very soon you guys won’t need to depend on these two horrible plugins (IMHO) and utilize gutenberg or code your own.
We are glad that you have sorted it out. Yes, we are working on Gutenberg builder so you will be able to create your website without plugins in the future 
I haven’t sorted it out yet. I only found out what was causing the error.
That is huge news really, I can’t wait to use the Gutenberg builder and ditch the other builders
In this case, please, continue the conversation on our support forum so we can check the issue further.
Hello, I’m testing elementor flexbox containers, but it doesn’t work when I put it in full width, even putting the elementor template in full width, it always leaves me some margins no matter what I do, how can I fix it? thank you.
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
how can i crate this menu: https://files.fm/f/tsr9k3ccv
Hello,
You need to use the “Aside” design for your menu item as shown in the screenshot from our demo. https://gyazo.com/9d79cc962b0b20e91d773ccadb4b62f5 You can manage your menu via Appearance -> Menus.
Kind Regards
Hello! After last update to ver. 7.2.2 compare page doesn’t work propertly. I can’t delete products from compare page after I add them to it.
Hello,
Thank you for reaching out to us with your question. We appreciate your interest in our product and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
The compare page on your live preview theme also doesn’t work right now.
We just tested this on our demo and it works correctly. Could you please record a short video so we can see how it works for you?
Try to open our demo directly, without ThemeForest bar and test how it works https://woodmart.xtemos.com/
Yes, it works in this way with you demo. But it still doesn’t work correct on my site. I can’t delete products from compare page. Delete button doesn’t work. Here is the video: https://youtu.be/9JwT0Yiebms
I found the same problems in your support forum from another users:
https://xtemos.com/forums/topic/compare-page-and-wishlist-page/ https://xtemos.com/forums/topic/problem-after-last-update/We are working on both topics but there is no bug in the theme. So you can create a topic and we will check your case too.
I determined that bug with product delete button on Compare page happens when I use WPML plugin for translation. When I disable it, I can delete products from compare page. On Woodmart ver. 7.1.4 all works fine with WPML plugin. This bug appeared from Woodmart ver. 7.2
Yes, there might be a bug with WPML plugin and new wishlist update. We will check this issue and release a patch if needed.
Dear sir/madam,
I have deactived the purchase code and theme on my old website as we need to move to new domain. Now I cannot install the theme because of the following code: The link you followed has expired.
Please help we need to move on with our new website.
Many thanks in advance.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi,
I already did, someone tried to help me but it is not really working that’s the reason why I created a topic over here.
https://xtemos.com/forums/topic/move-subscription-to-new-url/Regards, GT
It looks like the issue is not about the license activation but you can’t upload a theme at all. It might be due to upload file size limit. Try to contact your hosting provider and ask them to increase this limit.
Hello,
I am using Linked Variations and although the site’s speed is generally decent (without using any caching plugins yet), the linked products’ pages take a really long time to load (about 30 seconds).
The linked products are connected via an attribute called “Type” which currently has about 2300 terms! Could that be the reason of the slowdown? (It was inevitable to end up with all these terms because of the linked variations)
Any possible solutions?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Welcome I liked the theme Is it possible to remove the bottom bar in the mobile phone? And add a login icon in the top bar next to the cart icon
Hello,
Thank you very much for being interested in our theme and contacting us.
Sure, you can disable the mobile bottom navbar and add a login icon in the header using our Header builder.
Kind Regards
Is there an example I can see? The login icon is next to the basket icon
Does the theme support multiple languages? From RTL to English
Unfortunately, we don’t have such an example in our demo. Sure, you can use both RTL and English versions using our theme and WPML plugin.
i have a problem with elementor, i can’t edit the website with it
Hello,
Thank you for reaching out to us with your question. We appreciate your interest in our product and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hello, I am trying to find a build in theme template which is Demo mega electronics, but i am unable to find that while import. Please Assist on this quickly
Don’t worry, Thank you. Its done
No, again an error.
AJAX import error. Try to disable all external plugins and run the import again. If it doesn’t help, contact our support center for further assistance.
This error is showing again and again
Help me out with this
Can anybody assist ?
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder
Thank you in advance
Hello , I have installed woodmart theme but am not able to activate woodmart core plugin
Please suggest me
Getting this error
Fatal error: Cannot declare class OAuthSignatureMethod, because the name is already in use in public_html/wp-content/plugins/woodmart-core/vendor/opauth/twitteroauth/OAuth.php on line 61
Please suggest me
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder
Thank you in advance
Hi where do i remove this margin below the header with class .whb-header? I have checked the sliders, and header builder but couldn’t find the margin value to change. I am using the Accessories demo.
Hello,
Please, read our documentation article about this spacing and how to remove it https://xtemos.com/docs-topic/top-and-bottom-paddings/
Kind Regards
I am using elementor, the docs references WpBakery
I am using elementor, the docs mentions only WPBakery page builder
The same mechanism can be applied when you use Elementor. You can fix it in exactly the same way.
Hello team, im not able to edit the current sliders on Slider revolution. Is showing me a black page when trying to edit. Is there any issue with the plugin ? Thank you in advance for your support
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello Under (Product Archive) > (Product Style) I selected [Show summary on hover] style, but when I open a product category it displays the products in [Icons and “add to cart” on hover] style. How can I make it inherit the style I selected?
it also shows [Icons and “add to cart” on hover] style for related products, you may also like and others… how can I make [Show summary on hover] style as default across the website?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
After upgrading to the latest version, the shopping cart on the right is empty
https://ibb.co/z6c9xTVHello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder
Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance
How do you use the layout for the shop page when you can’t set it as a shop page? I am making a custom shop page using your guide however how am I suppose to actually use it as a shop page when when I can see it in the pages to use to set it with?
Everytime I try to make a page with Elementor for the “shop” page and use the slug “shop” the get the sorry content area not found error when trying to use elementor to set up the page?
Which is it I don’t understand? Am I support to use the “Layouts” for the shop page or Elementor that doesn’t work with shop pages.
I can’t do any customization for the product category pages.
The instructions on this make zero sense.
Hello,
Thank you for using our theme and contacting us.
Sorry, but we don’t quite understand your issue. Do you mean that after creating a custom shop page layout you can’t see it on the frontend? Have you specified a correct condition for that as per the documentation? Please, send us some screenshots so we can better understand the problem and help you asap.
Kind Regards
No agency theme? 
Digital agency theme would be awesome. Hope you create one soon. Thanks
I like your developer theme, but it’s not digital agency
Hello,
Thank you very much for your feedback. Sure, we will consider this as a feature request for our future updates.
Kind Regards
