12922 comments found.
we are experiencing some problems on our website https://desmidlifestyle.nl.
Since this afternoon I cannot add products to the shopping cart. When I add a product by pressing the add button, an icon keeps spinning and the product is not added to my shopping cart.
Also when I want to checkout, when I enter my data, I see a circle spinning by way of payment. Also, the whole thing is somewhat blued.
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I Saw on your support form that more people hsve the Same issues. De-activiste the plug-in and themes and try other themes does not solve the probleem. Do it is an issue on your there. My support license is expired so I hope You have an solution for this through this way.
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder
Thank you in advance
Hello. Tell me. How to make the section in the mobile menu active? They are always in the same color. Add more settings for mobile panel (color, hover color, active color).
Hello,
Thank you for reaching out to us with your question. We appreciate your interest in our product and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Do you know the issue as maleware hack <script src=’https://collect.clickandanalytics.com/trackstart'></script> it seems to be related to woodmart. Could it be?
Hello,
This bug has been already fixed in our theme. Make sure that you are running the latest version of the theme. Also, the WoodMart core plugin needs to be updated to the latest version 1.0.39 too. You can do this in WoodMart -> Plugins.
Kind Regards
Ok will try and hope it fixes the issue.
After last update the space between navigation menu li-elements is missing in safari. You can see here: www.moleqlar.de or www.kuestenglueck.com
Its a bug?
We have checked your site’s navigation spacing, and it’s looking normal. Check the screenshots (https://prnt.sc/IwdbO4hUIhzz, https://prnt.sc/JdDgJ8VAhOXv). Please tell us which version of the browser you are using.
ok crazy. It looks totally different like my mac safari
Could you please clarify your Safari browser version?
Is it possible to use the same archive and single page layout for a CPT (using Advanced Custom Fields) as is being used for the Blog?
Hello,
Thank you for your question.
Unfortunately, we didn’t test our layouts with this functionality so can hardly advise you on this matter.
Kind Regards
Hello, we would like to use this theme for one of our projects but we first want to develop the website on staging server and then, once ready, we will move the website to the live server. How does the license work in this case? Thank you
Hello,
Thank you for using our theme.
You are free to create your website on the staging server and then move to production. There will not be any issues with your license.
Kind Regards
Hello, thanks a lot for the quick response. However, I would like to clarify once again. Staging server URL will be something like staging.abc.com We will then install the theme and import a demo and make the necessary customisation Once ready, we will move the website to xyz.com (different domain)
I hope this will not cause any license issues and we will be able to use the same license on the staging server as well as the live server. Is this understanding correct?
Awaiting your response.
Hello,
Yes, you don’t need to worry about the license. We allow using one regular license on both staging and production websites.
Kind Regards
Hi. How can i sort order of the Woodmart slider module? Now it’s like when i add new item to a slider it will show as the last item, i want it to show the newest one as the first.
Never mind. I got it fixed 
But it will be great if Sliders can support format webm. Right now i am able to use images, GIF and MP4, and i can upload WEBM to wordpress, but sliders module will not show it.
Hello,
We are glad that you sorted it out. We will consider this as a feature request.
Thank you
What size should we use for Logo Image?
Hello,
Thank you for reaching out to us regarding the logo image for your website.
We would like to inform you that there is no one-size-fits-all answer when it comes to determining the ideal logo size. The size of the logo largely depends on the design and layout of your website. It’s essential to consider the overall aesthetics, responsiveness, and balance of the website when choosing the size of your logo.
Kind Regards
Not working variable product on mobile version, screenshot : https://prnt.sc/TVBe5PWbpTJj
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
default theme works well ,
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder
Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance
Hey presale question Can i use same theme on sub domain with main domain…Exmple example.com demo.example.com
Hello,
Thank you for contacting us.
Yes, you can use it for your main domain and subdomain if both websites are a part of one project.
Kind Regards
I am going to create physical product buy and sell website so need this on sub domain for sell.example.com like ….so can i use 1 licence on both site ?
Yes, you can use one regular license for both websites.
Kind Regards
Small Bug/Usability Issue
Dear Woodmart team,
issue appears if you select “Stock status position” in “thumbnail”
the stock status “instock” isnt shown as a product label on the product pictures/thumbnails at all: not in the loop page, not in the single product page, not in the qucik view. Same issue is with prodcuts with have the “onbackorder” status!
Only the status “soldout” is shown as a label on the loop pages and the single product pages on the pictures (but not on the quick view pictures).
as a customer i would expect to see every status on every picture as it is already when using the status “soldout”. otherwise i always have to open the quick view or product single detail page to see the stock level.
cann u provide some css oder snippet code which can be used?
thanks a lot in advance!
warm greetings 
Hello,
Could you please send us some screenshots and your website link where we can see the issue?
Thank you in advance
i changed code via my child theme and therefore i managed to show labels which i needed.
i think for the theme it would just be nice to see every label not only on the single product page but also in the quick view window. right now, no label at all is shown in the quick view.
see attached screenshot: Product Anis has SALES Label but in quickview, Sales Label is not shown on product picture (on single page it is shown)
https://ibb.co/GFTPp89greetings
Hello,
We will consider this as a feature request. Thank you.
Kind Regards
Hello, in single image setting I have On click action > open custom link active But the anchor link is not applied in full image as you can see here: https://imgur.com/KmwVmYi
How to apply to full image?
Thanks
solved
a.vc_single_image-wrapper.vc_box_border_grey { display: inline-block; }
Hello,
We are glad that you sorted it out! Feel free to contact us if you have any further questions.
Kind Regards
delete
Hello, I have a question Is posbile the dropdown menu responsive as per the text and can we change the menu drop down into a solid color.
Hello,
Could you please send us a screenshot showing the text you want to change color for?
Thank you in advance.
Hi, we have been working with the theme for a very long time. Great! Now we want to integrate the booking system of WC. Do you have experience if it works without problems with the theme?
Hello,
We didn’t get any bug reports about this functionality. If you face any issues, feel free to contact us and we will do our best to help you.
Kind Regards
Hi, is there a recommended third Cache Plugin for this Theme?
What about this https://wordpress.org/plugins/wp-fastest-cache/ or this https://wordpress.org/plugins/autoptimize/ ?
Is there any guide in the documentation to use any of these plugins? (or any other)
Hello,
Thank you for your question.
We usually prefer using WP Rocket and here is an article that will help you to configure it correctly. https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/ But you can use it as a reference and setup any alternative like WP Fastest cache or Autoptimize.
Kind Regards
Hello, i have an issue with the filters. if i click to filter a colour for example and then clear my choice, and select another colour it does nothing. you can check here if you wish. https://paparazzishop.gr/product-category/mployzes/t-shirt/
Hello,
We just tested filters on this page and they work correctly for us. Could you please clarify what steps should we take to see the problem?
Kind Regards
As i told above, when you clear filters and select again a colour, it does not work. i attach a video. https://vimeo.com/833936638/12807b00ec
You need to use our WoodMart layered nav widget instead of WooCommerce default filters to make them work with our AJAX shop.
yes it works this way. also how can i remove these? https://prnt.sc/xZ5oseGn6GRV
Hello,
Add the following snippet to the functions.php file in the child theme to remove standard sorting and price filter widgets
add_action( 'wp', function (){
add_filter( 'woodmart_use_custom_order_widget', '__return_false' );
add_filter( 'woodmart_use_custom_price_widget', '__return_false' );
}, 10 );
Kind Regards
Hi
I want to know that , is the CURL required for the template to work?
Hello,
Thank you for being interested in our theme.
Yes, cURL needs to be enabled on your website.
Kind Regards
Hello
is it possible somehow to remove dependency of cURL for your theme?
I have problems in my network of our country , so cURL not working good
or tell me the addresses that woodmart uses in cURL , so we can except from blocking or restriction.
Hello,
Unfortunately, it is needed not for the theme only. We can’t remove this dependency and some functions may not work correctly.
Kind Regards
Would you please tell me what exactly dependency are?
Unfortunately, we don’t have a complete list from the code where these dependencies are.
Hello team! I have a problem indexing product photos on Google. I’ve already resorted to support from SEO plugins, SEO communities and websites about the subject but I can’t find the problem. Google is indexing the second product photo largely when it should be indexing the featured (or main) photo. The problem is that the second photo is the back of my product, and the main one is the design that attracts buyers. Is there anything I can do about this?
Hello,
We can hardly advise you on this matter since this is not something related to the theme. Product images are managed and displayed by the WooCommerce plugin.
Kind Regards
Hello,
We have no idea how the theme may influence this. The only way to check this is to create a staging website where you can switch between themes and test if it somehow affects the image displayed in Google search results preview.
Kind Regards
Hello guys! I think I found the problem (suspect). I decided to access several sites that use woodmart and make a comparison with mine to see what could be different. One thing I noticed is that I turned on the “photoswipe popup” option for product images and all other sites use the default zoom option. With photoswipe active, when hovering the mouse over the product image, the image link (server path) can be seen in the browser bar (bottom), both for the main image and for the secondary images. So it’s possible that somehow google was reading these paths. I don’t know, but I decided to leave the “zoom” option active and this issue does not occur. With that, the images that appeared wrong, 80% of them updated correctly and I believe it is a matter of time for the other 20%. I’m not sure if that’s it, but in fact it was the only thing I changed that generated a positive result. Thanks for the support and maybe I’ll do more testing in the future. Thanks again!!
Hello,
OK, let us know about the result of your test so we can investigate it further.
Kind Regards
Hello,
In this case, the only way to see if it is a theme issue or not is to switch to a different theme and see how it works. Maybe you can create a staging website that will be indexed by Google too where we can investigate it further.
Kind Regards
hello!
How can i disable page title from all the posts?
It doesnt seem to work in the global settings. Works only if i manually remove title setting in each post
Hello,
You can try to create a custom Theme Settings preset for all posts where you can disable the page title completely https://xtemos.com/docs-topic/theme-settings-presets/
Kind Regards
Hallo, die Wishlist funktioniert nicht richtig. In der Mobilen Ansicht wird die Wishlist angezeigt. Produkte werden hinzugefügt und die Anzahl angezeigt. Beim öffnen der Whislist werden keine oder irgendwelche Produkte angezeigt. Alle Einstellungen wurden genauso übernommen wie es hier schon empfohlen wurde.
Seite : your-fashionstore.de
hier die Seite Your-fashionstore.de
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Habe ich bereits. Jedoch keine Antwort erhalten. Wohin sende ich die Login Daten? Doch wohl nicht öffentlich im Forum ???
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