12922 comments found.
Hello we had too malware problem, it could be false/positive, but Samsung Internet browser show warning that the website its infected with malware or something else. Some of external malware scanners shows that there is a malware problem: /my-account/?social_auth=facebook Threat name Heur.HTML.Redirect.gen Detected suspicious PHP code Detected encoded JavaScript code commonly used to hide suspicious behaviour. <meta http-equiv=”refresh” content=”0; URL=/login.php?skip_api_login=1%26amp;api_key=....
Can you please check this and run an update if you could find a problem there. Thank you for the best WooCommerce theme.
This happen after last updates. We did lots of server scannings and external. They find only this problem with Facebook Social Login.
Hello,
This bug has been already fixed in our theme. Make sure that you are running the latest version of the theme. Also, the WoodMart core plugin needs to be updated to the latest version 1.0.39 too. You can do this in WoodMart -> Plugins.
Kind Regards
Hello. The header area is taking up the categories section, how can I fix this?
https://ibb.co/Mh6nG0W(I had to write here because my time to get help is over. I will delete it when you reply)
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi there!
Can you tell how to disable sidebars in ‘cart’ and ‘checkout’ pages? Thanks.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello. Tell me how to solve this problem. The price filter shows an incorrect range. The maximum price of the product is 215, the filter shows 220. How to set the correct filter? Image – https://ibb.co/5sbtty8
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi, I tried to add HTML block to a post but its not working. Do I miss a step somewhere? Thanks.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
I cannot get the swatches work. actually they do work, but how can I set an attribute so the variation picture would show on the product page? doesnt matter how hard Im trying with the settings it doesnt work.
any video settings by any chance?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hello dear mobile apps android and iPhone?
Hello,
Thank you for being interested in our theme.
Unfortunately, there is no mobile App comes with our theme neither for Android nor for iOS.
Kind Regards
Using theme forgot password not reciving reset email to user and admin what to do ?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
hello, I changed the page title background image, and after saving the settings, suddenly the shop page didn’t load the CSS file properly for visitors like the attachment, but when I log in as admin I can see everything. I made many settings changes but this time it happened. I tried different ISP, different browsers, and different computers… still the same
please note that I am using cloudways.com hosting, and 2 days ago I migrated the website from a server to a new one from the same company. made many theme settings changes ever since but this is the 1st time I see this issue. what to do?
Solved! I disabled the (Varnish) cache service from the server settings of cloudways.com Also deactivated Breeze WordPress cache plugin
Thank you
Hello,
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
Kind Regards
So Your recent update or new themes or anything had a malware . We have lost our Ads and banned from merchant centre , we thought its to do with plugins but turned out all the our WooCommerce using your theme only had this attack and now entire server and sub accounts are infected. Your themes security caused us hell alot of money, Just to let you know we were running it on valid licences .
After reading another user`s rocheagency comment it looks like we are not alone .they gone through core plugin etc.
Looks like your new themes had this malware injection . its causing damages are you doing anything about it?
Hello,
This bug has been already fixed in our theme. Make sure that you are running the latest version of the theme. Also, the WoodMart core plugin needs to be updated to the latest version 1.0.39 too. You can do this in WoodMart -> Plugins.
Kind Regards
Damage is been done , we lost our 15 year old google ads account , and got suspended from merchant center aswell, we have manage to remove it from some sites running woodmart theme but one site has been injected to its database , now we do not want to lose the database. Any suggestions?
Hello,
You need to update the theme to the latest version and WoodMart core as well anyway. Unfortunately, we don’t know exactly where is the malware code on your website but is definitely not in our theme if you update it to the latest version.
Kind Regards
theme is compromised and this malware is continued. we have to clean up all the 9 website where we are using your theme , other woocommerces are fine and running without a problem, always latest version is on board and all the plugins are update but problems stayed and in these 5 month going through a big business loss and strugle to keep up clean sites.
The current version of the theme doesn’t have any malware. It is checked and cofirmed both by Envato and Patchstack.
Please give me some help here, for some reason the theme displays 0% down on every product label on the grid, sale tag. How can I remove it? I have disabled the “show in percentage” option but it still shows as 0% with a small arrow down. what to edit to remove completely? I dont want to have this function at all. thank you .
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
“Feedback on optimizing functionality – when you activate the Single Product Layout, page loading performance decreases by 80%... I hope there is a solution to optimize it.”
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
I accidentally deleted the WPBakery, how can I install it without reinstalling the tteme?
Resolved!
Hello,
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
Kind Regards
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hello,
Is it possible to import images into product variants using external plug-ins (for example WP All Import)?
We would like the thumbnail image to change when you click on a product variant. We would like to add variant images in bulk.
We know that you can import products with images via WP All Import and import products with variants (prices, stock, attributes).
Hello,
Our variations’ images information is stored for each variation as meta data. You need to refer to the plugin’s documentation or contact their support for help.
Kind Regards
Hi
How the change the tile for the Ajax search from Search for products to Search for Books ??
I have Loco translation plugin installed.
Thank You
Hello,
You can translate/rewrite all theme and plugin texts via PO file in WordPress. Here is a video tutorial that should help you translate your website texts with a Loco Translate plugin https://www.youtube.com/watch?v=D3NsDdMzsls&list=PLMw6W4rAaOgKKv0oexGHzpWBg1imvrval&index=3
Best Regards
Hello , how can i deactivate woodmart_load_html_dropdowns – it is ajax call admin-ajax.php but the response {status load HTML blocks with AJAX”,data]} , and it takes 4 sec , so it is possible to block this function ?
Hello,
Make sure that you don’t have any menu dropdowns with HTML blocks that are loaded with AJAX. You can check it in Appearance -> Menus.
Kind Regards
Hi,with latest elementor pro, your theme have problem with section slideshow, its not working at all. When from woodmart change to any other theme, its working.
Hi,
Please, describe to us your problems in a bit more detail. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.
Thank you in advance.
