12922 comments found.
SUPER URGENT !!!!!!
I just purchased his template when installing Mega Electronics the following error appears, it is not possible to continue!!! ” AJAX import error. Try to disable all external plugins and run the import again. If it doesn’t help, contact our support center for further assistance.”
Hello,
We have answered your topic on our support forum so we can continue the conversation there.
Kind Regards
I have already replied to you in private, and am still waiting for an answer urgently
I’ve been dealing with this issue for a few hours now and it’s terrible, you guys don’t help me and it can’t be installed without bugs
Why are you acting like this?? It’s been more than 5 hours since I purchased the theme and it’s not even possible to get to import default demo properly Now all the buttons are broken and nothing works and you are unresponsive This is terrible service
Product categories are no longer displayed properly. Normally you see the product categories and when you click on them you are left with only the subcategories within a category. This is now not showing anymore.
Is this code correct?
<! <!- wp:group ->
<!- wp:columns ->
<!- wp:column {width%“} ->
<!- wp:legacy-widget {idBase”:”“}}} /->
<!- /wp:column ->
<!- /wp:columns ->
<!- /wp:group ->
<!- /wp:widget-group ->
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
In the description of the subject under “See our customers websites live” there is the website simplygreentrade.com In which pre-built demo site is this done
To clarify I mean what pre built demo available was used for
Which one should be chosen to achieve such a result
Hello,
This particular website is not based on our premade websites. It is built entirely from scratch by the website creator using WoodMart and also adding some custom styling.
Kind Regards
Hello! I really like your theme, congratulations! I’m thinking about making a purchase, but I would like to ask a few questions first. If I use the linked variation, will the colors of the linked variations appear on the shop page? Or do they only appear on the single product page? I see that the “Chair alpine beige” product has 3 color options as linked variations, but in the “Furniture” category, I don’t see any option to change colors for this product like with “Facilisis ligula aliquet”. Thank you in advance for your response.
Hello,
Thank you very much for considering our theme for your project.
Linked variations are shown as separate products on the shop page. Their swatches are not displayed there as on the variable products. They are shown on the single product page only.
Kind Regards
Hi, Do you think it’s possible to somehow solve this with your theme, so that the color becomes visible? Have you considered such a development?
Currently, we don’t have such plans. But we will add this to our feature requests list. Thank you
Thank you, and regarding the product filtering, I have another question that came to mind. If I select, for example, the green color, can it change the featured image from red for a product that has image variation settings?
There is no such functionality in our theme and WooCommerce too. We already have this in our feature requests list.
Kind Regards
Hello,
Do you provide some dashboard where we can manage our WoodMart licenses?
For instance, somewhere where we can login with our envato credentials and view what domains are using our purchased licenses, deactivate / activate them etc.
Hello,
Yes, you can create an account on our website xtemos.com and manage all the activations for your purchase codes from there.
Kind Regards
Thank you very much!
You are always welcome.
why promotion banner not showing text on PC version?
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
i like this template so much can we change the icons on the left in the menu and adjusted it to our needs ? (lets say we are a packaging company we sell cups paper cups / containers / napkin / tissues / toilet roll / can we change those icon to meet our needs ?)
Hello,
Thank you for being interested in our theme and contacting us.
Of course, you can change these icons to your needs.
Kind Regards
Hello,
Pre-sale questions:
I see that at mega-electronics there is a problem with the wishlist that doesn’t work and so does text search, is this a bug that you intend to address if I purchase the theme?
In addition I needed a few things: 1. Hide the side menu on the left and make it a regular menu under the logo, not as a side menu as it appears in the demo.
2. Is it possible to embed a search bar with custom variables inside a banner that I would like to put on the home page?
3. There is an option to change the grid that displays products so that on mobile it will only display 1 in width and not 2 together
4. Define a customized text field and display it only in the product grid under the product name
5. The image in the grid of the product should be full width, is this possible?
6. On a single product page you need to add tabs other than description that will also display text and some of the tabs need to contain an accordion element. Do you have this built in by default and is it easy to do?
7. If you do not offer an examination of the backend before purchase, is there a guarantee for a refund if I find that it does not match what I am looking for?
8. On the product page, I want on mobile the product name to be before the images and not the other way around, is it possible to change the order only on mobile?
I also want to display a GALLERY CAROUSEL of one image at a time on a single product page, with the option to scroll right and left only without zoom effects or opening in a large display, etc.
Waiting for your reply thanks
And instead of the add to card button in the grid adding the product to the basket, I want to replace it with book now and for the link to be to the product page, and not to add a product to the basket. It is possible?
Hello,
Thank you for letting us know. We will check and fix both issues on our demo soon.
1. Yes, you can disable this menu from Theme Settings.
2. There is no such functionality in our theme, unfortunately.
3. You can control the number of columns per row on mobile devices in Theme Settings.
4. There is no such option in WooCommerce and our theme by default. It might be possible with additional code customization only.
5. Please, send us a screenshot so we can better understand how it should look like.
6. Unfortunately, we don’t have such a product page layout.
7. Yes, you can ask refund during 14 day money-guarantee period.
8. You can do this in theme files only. Our theme doesn’t have such option.
Kind Regards
what about this: I also want to display a GALLERY CAROUSEL of one image at a time on a single product page, with the option to scroll right and left only without zoom effects or opening in a large display, etc.
And instead of the add to card button in the grid adding the product to the basket, I want to replace it with book now and for the link to be to the product page, and not to add a product to the basket. It is possible?
If we need some minor changes can you help?
5. Unfortunately, it is not possible for this particular hover style.
6. Yes, you can manage tabs with this code.
8. You can customize the single product page but not the product on the product grid.
Could you please send us some screenshots of the gallery carousel so we can better understand what you mean?
There is no option to customize add to cart button on the shop page without code customizations. Note that such customizations are our of our theme support scope.
regarding section 6 – The additional tabs will be one below the other, after description and there is option to Use free text and an accordion element? Is this supported in your theme?
In the product grid I see that there are all kinds of effects or multiple images or zoom, etc. Is it possible to disable them all? I can reduce padding in css but I don’t want all the effects that come with it What customizations can be made in the product grid?
Regarding the gallery on a single product page – are there several types of galleries that you can choose which one to display and how on a product page?
In the product grid, I would like to place the product-sku below the product name. Just change its position in the grid. If I buy the pattern, will you explain to me how to do it?
Yes, select options button opens a product page. But you can select a variation and then this button will be transformed to “Add to cart”.
You can add custom tabs to the product page built with Elementor using our HTML Blocks.
Sure, you can disable images gallery on the shop page.
Yes, WoodMart has a few layouts for the single product page gallery. You can see them all on our demo.
All our demo versions are built with Elementor.
Yes, we will help you to move the SKU on the product grid.
For the past 6 hours I can’t edit my header builder. Everything on my site is working except the header which stop loading when I click on header builder
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
I’d like to buy woodmart and build a website look like this https://woodmart.xtemos.com/furniture2/ . But i can not find this layout in https://woodmart.xtemos.com/home – demo list. Please guide me
Hello,
This demo is currently under development and has not been released yet. Could you please let us know where did you find this link?
Thank you in advance.
I just search on google but don’t remember the keyword
Thank you. Anyway, it will be available as a part of the theme soon.
Bug in Popup/Sticky left Navigration with loading products pictures while option “Lazy loading” is on
here is how you can recreate in 2 minutes:
- Setting “Performance” > “lazy loading” > “lazy loading for image” is set “on”
- now create a html block, integrate following standard woocommerce shortcode for example [products limit=”4” columns=”4”]
- now create a popup and integrate html block. (happens also in new sticky sidebar)
result: only the pictures from those products which are shown on the first view do have pictures. if you scroll down all the other products DONT HAVE pictures.
if i disable “lazy loading for image” everthing works fine.
so i think there is a bug when having many products in a popup / stick left navigation when loading picutres with the option lazy laoding on
on normal pages, i mean no integrated in a popup or new sticky nav left side everthing works fine
greetings ben
Hello,
Try to use our theme’s special products element for the WPBakery page builder or Elementor instead of the default WooCommerce shortcode.
Kind Regards
we are now disappointed, we reported a problem on the product page due to the theme, an official named azem said that he solved the problem, when we looked at it, the size of the unsolved image was reduced. It is an unhealthy temporary thing, that is, we later reported the situation, they changed our product display page without our setup and without our permission, despite all our efforts. ... and they still haven’t gotten back to us. I’m sorry to write these, big companies can sometimes be victims of employees who don’t do their job well…. we are not sure about the woodmart theme in our next projects.
Hi,
Please, describe to us your problems in a bit more detail. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.
Thank you in advance.
There is option to build produc template by elementor? There is optino to set affiliate product with custom url link to book now button? There is option to check backend demo before purchase to check if its fit to our needs? There is option that you do some minor change for us on the theme if we purhcase this?
Hello,
Thank you for being interested in our theme.
Sure, you can build a product page layout with Elementor. WooCommerce has an option for affiliate product type. Unfortunately, we don’t have a backend demo for our theme. You can see how it looks and works in our documentation and video tutorials. Additional code customizations are out of our theme support scope.
Kind Regards
I can’t register xtemos account to deactivate my deleted site’s authorization, I am rebuilding my wordpress and can not apply my purchase code, please help me.
Hello,
Could you please clarify what error you get when trying to create an account on our website? Send us a screenshot, please.
Thank you in advance.
Hello. Tell me how to create a 404 page without mark 2? I created a new page, called it 404. The link …./404-2/ was created automatically. Then where is page 404 Woodmart?
Hello,
Thank you for reaching out to us with your question. We appreciate your interest in our product and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Where do I update SHIPPING & DELIVERY info in product page from?
Hello,
Thank you for reaching out to us with your question. We appreciate your interest in our product and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hello.
Having some issues with the WishList.
When I enable debug mode and getting the following error
WordPress database error: [Table ‘wp406.wp_users’ doesn’t exist]
SELECT wp4l_woodmart_wishlists.*, wp4l_users.user_login as user_name, COUNT as product_count FROM wp4l_woodmart_wishlists INNER JOIN wp4l_woodmart_wishlist_products ON wp4l_woodmart_wishlists.ID = wp4l_woodmart_wishlist_products.wishlist_id INNER JOIN wp_users ON wp4l_woodmart_wishlists.user_id = wp4l_users.ID GROUP BY wp4l_woodmart_wishlists.ID;
Any help would be most appreciated.
Regards
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder
Thank you in advance
Hello, Does WoodMart support [Smart Coupons] plugin? I have set it up successfully, generated codes, all works well except for this issue which is mentioned in their FAQs “Available coupons are not visible on Cart, Checkout & My Account page? Smart Coupons uses hooks of Cart, Checkout & My Account page to display available coupons. If your theme is not using those hooks in cart, checkout & my-account template, coupons will not be displayed.”
I made sure that I checked the box for (Show coupons available to customers on their My Account > Coupons page) in [Smart Coupons] settings.
Kindly help me to solve this Regards Ben.
Hello,
Yes, our theme should work without any problems with this plugin. Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
Hello,
Thank you for reaching out to us with your question. We appreciate your interest in our product and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hi, There are a RTL Direction issue with Filter with price, The result is right RTL but the price silder is LTR, Need fix pls.
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
