Hi,

Thanks for the purchase.

Rest assured that our themes do not contain referenced vulnerability – it is most likely false positive recorded by security software on the side of your hosting.

We have no solution for this, as we can not change the theme code to accommodate security software of hosting environments which record and report false positive findings.

If you opt for a refund, please submit a request here: https://themeforest.net/refund_requests/new and we will approve it.

Kind regards,

BoldThemes team

Hello. Thank you for you response. I took my time to reinstall the theme using a windows laptop. This time, it worked. I previously did the installation using my Mac M1. I am not particularly sure why the above error occurred. But I will still try and monitor the whole installation. So far, I have completed the installation and installed the Hamburg. I will notify you if i had further problems.

Hi,

Great, thanks for letting us know.

Should you need any assistance in the process, please submit a support request at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Thanks, we hope so too! If you encounter any issues, you can submit a ticket here, our support team will be happy to help: https://boldthemes.ticksy.com/

By the way, I didn’t find product category page, I mean a pillar page with various product, does your template have such page?

Yes, this is WooCommerce feature, here is an example: https://amwerk.bold-themes.com/hamburg/product-category/hardware/

is this theme compatible with Elementor plug in?

Hello, yes, but please note that the images on our demo are not licensed for third party use – so if you want to use them you will have to license them on your own on Shutterstock.Theme is not compatible with Elementor, we are using our own page builder: https://wordpress.org/plugins/bold-page-builder/

Thanks a lot for soon answer. Right, I just want them to keep the format of text and movement with that images and change the images for my own.

Hi,

Our support has just responded to your inquiry and explained the optimal way how to organize the settings. Please verify and thanks for the patience.

Related to timeframe for ticket replyes – please note that, as stated on our support site, on work days tickets are processed within 24 hrs (exceptionally 48 hrs). If submitted on non-working days expect the answer the following business day. Note that we are located in GMT+1.

Thanks for understanding.

Kind regards,

BoldThemes team

Thanks guys, my ticket has been well resolved and guidance shared on what I need to do next time. Much appreciate your support

Hi,

Thanks for letting us know. We are glad we were able to help

Kind regards,

BoldThemes team

Hi,

You must have imported the demo content prior to activating WooCommerce plugin.

If you want the products and respective pages to be imported, WooCommerce needs to be activated before you attempt the import.

Kind regards,

BoldThemes team

Hi,

This most likely indicates the server side php error while reading the import xml file – most likely not enough memory or something similar.

Please make sure that your server settings are in line with the required – https://documentation.bold-themes.com/amwerk/getting-started/ .

In order to exactly pinpoint the issue, you can either take a look at the php error log on your server, or the network tab in Developer tools while performing the import – the error message might be visible in response of wp-ajax call.

Kind regards,

BoldThemes team

Tried adjusting but unable to import. post.max_vars = 5000 request.max_vars = 5000 max_execution_time = 300

Hi,

Post max vars, request.max_vars and max_execution_time are not usually bottlenecks.

Usually the cause in these cases id memory limit put upon php.

What does the php server error log say?

Kind regards,

BoldThemes team

Hi,

It seems that your current theme version is not compatible with the WordPress version you are running.

Please make sure that you are using the latest version of the theme – 1.2.0 https://documentation.bold-themes.com/changelog/amwerk-changelog.txt

Please make sure to update the Amwerk plugin and Bold builder plugin as well once you update the theme.

You can update the theme as described in the following article: https://boldthemes.ticksy.com/article/7123/

Kind regards,

BoldThemes team

Hi,

It seems that your current theme version is not compatible with the WordPress version you are running.

Please make sure that you are using the latest version of the theme – 1.2.0 https://documentation.bold-themes.com/changelog/amwerk-changelog.txt

Please make sure to update the Amwerk plugin and Bold builder plugin as well once you update the theme.

You can update the theme as described in the following article: https://boldthemes.ticksy.com/article/7123/

Kind regards,

BoldThemes team

Hi,

In general, the background of the breadcrumb section is the featured image of the page – https://boldthemes.ticksy.com//article/7243/ for single products or https://boldthemes.ticksy.com//article/9372/ for static pages

Kind regards,

BoldThemes team

Hi,

As far as we can see, your web site works over the http protocol http://www.pcm-machinery.net/

When you try to visit it over https, it shows the warning – https://www.pcm-machinery.net/

This means that your https certificate has expired or it is not properly configured.

You should contact your hosting, as this is something that needs to be resolved on the server level and is not within the scope of theme’s functionality

Kind regards,

BoldThemes team

Hi,

Can you send us the url of the page with the issues?

Thanks in advance.

Kind regards,

BoldThemes team

Hi,

Your server returns 403 Forbidden error during access to /wp-admin/admin-ajax.php

As portfolio related data is loaded using ajax, this prevents images to be loaded.

You need to allow access to /wp-admin/admin-ajax.php – it is possible that some security plugin or hosting related firewall does this.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

Please refer to the theme documentation on how to install the theme, required plugins as well as how to import the demo content – https://documentation.bold-themes.com/amwerk/getting-started/

Should you need any assistance in the process, please submit a ticket at our support site – boldthemes.ticksy.com and our support team will be glad to assist you.

Kind regards,

BoldThems team

Hi,

Thanks for the purchase.

It seems that some other activated plugin is in conflict with the BT WordPress Importer

Please submit a ticket at our support site – boldthemes.ticksy.com and leave wp-admin credentials. Our support team will be glad to take a closer look and assist you.

Kind regards,

BoldThems team

Hi,

Thanks for the purchase.

Please refer to the theme documentation on how to install the theme, required plugins as well as how to import the demo content – https://documentation.bold-themes.com/amwerk/getting-started/

Should you need any assistance in the process, please submit a ticket at our support site – boldthemes.ticksy.com and our support team will be glad to assist you.

Kind regards,

BoldThems team

Hi,

In order to resolve the issue, please update the theme to the latest version – 1.2.0 https://documentation.bold-themes.com/changelog/amwerk-changelog.txt

Please make sure to update the Amwerk plugin and Bold builder plugin as well once you update the theme.

You can update the theme from wp-admin using the Envato Market plugin – https://www.envato.com/lp/market-plugin/ or manually as described in the theme documentation: https://documentation.bold-themes.com/celeste/theme-customization/ , section 3.11 Update theme or in this article: https://boldthemes.ticksy.com/article/7123/

Kind regards,

BoldThemes team

Hi,

You are probably running a theme version which is not compatible with your WordPress version

Please update the theme to the latest version – 1.2.0 https://documentation.bold-themes.com/changelog/amwerk-changelog.txt

Please make sure to update the Amwerk plugin and Bold Builder plugin as well once you update the theme.

You can update the theme from wp-admin using the Envato Market plugin – https://www.envato.com/lp/market-plugin/ or manually as described in the theme documentation: https://documentation.bold-themes.com/amwerk/theme-customization/ , section 3.11 Update theme

Kind regards,

BoldThemes team

Hi,

We will publish an update in next 24 hours.

In the meantime, you can remove the following lines from framework/filters.php (lines 8 and 9)

add_filter( 'wp_video_shortcode_library', 'boldthemes_wp_video_shortcode_library' );
add_filter( 'wp_audio_shortcode_library', 'boldthemes_wp_audio_shortcode_library' );

And it should resolve the issue.

Kind regards,

BoldThemes team

okay – i change it via phpmyadmin, last question – how to change background image?

Hi,

Thanks for the purchase.

You do not need to edit these using phpmyadmin.

If you go to WooCommerce > Settings > Products, there is a field Shop Page. This page defines the template for all WooCommerce archive pages.

If you Edit this static page, the two properties you need are its featured image and excerpt. Please find the article with the explanation on how to change these here: https://boldthemes.ticksy.com/article/9372/

Should you need any additional support in the process, please submit a ticket at our support site: https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

bold builder doesn’t support custom html ?

Hi,

Get a quote button is a widget, you can find it on Appearance > Widgets panel, Header Menu Widgets widget area.

Related to custom HTML, you can use bold builder’s Raw Content element. It allows you to place custom HTML/JS content at the desired position on the page.

Should you need any additional support in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support will be glad to assist you.

Kind regards,

BoldThemes team

thank you!

Hi,

Thanks for the purchase.

We are sorry hear that you are experiencing issues with the demo import.

Please submit a ticket with the wp-admin credentials at our support site – https://boldthemes.ticksy.com/ and our support will take a closer look at the issue.

Kind regards,

BoldThemes team