12913 comments found.
I have a littile problem with my variation images , i have turned on Show single variations to filter products by attribute but it doesn’t show variation images for the selected attribute, help ?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi, have problem with brand filter (brand as attribute). Its the only filter on shop page. Its not showing correct numbers of products under each attribute. I do regenerate the product attributes lookup table, all is ok some time, and then again problem and not showing correct products. No cache plugin on website. What it could be ? Thanks, Goran
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
Hi, completely removed wp rocket caching plugin (not only disabled but deleted) and all works ok now. Are U aware of some wp rocket cach plugin incompatibility ? Thanks ,Goran
WP Rocket is fully compatible with our theme. You can see how it works on our demo for example.
Hello I can’t find “Dynamic Discounts” option :cry:
https://monosnap.com/file/nFzyVDmMbFRLZdw9IF2toWekCSLyzM https://monosnap.com/file/HTuPyLFUYYRQuXGz6fxQh6sVXtAdVxI appreciate your help Ben.
Hello,
Make sure that you are running the latest version of the theme and WoodMart core plugin.
Kind Regards
Hello,
Thank you for contacting us. We have an article that explains how that particular example was optimized and what options we used to achieve this https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/
Kind Regards
Hello. Is your theme compatible with Bookly?
Hello,
Thank you for contacting us.
Unfortunately, we didn’t have a chance to test our theme with this software. But there shouldn’t be any problems. If you face any issues, you can contact our support and we will do our best to help you.
Kind Regards
Use images from product variations is not working. Its showing the attributes chosen options only
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance
Top of the day to you, am interested in a theme change, is fresh install a condition for your demo import, cos I dont want the content on my site too be affected. regards
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
I have a small question, I put 3 Filter attribute on custom layouts for product catelog page, but only display 2 Filter attribute, I check the products have 3 Filter attribute, but on product catelog page only show 2 Filter attribute
Hello,
We have answered your question on our support forum. Feel free to continue the conversation there.
Kind Regards
Good day, I have enabled the feature to “Login to see price” I would like to disable the feature for a particular category. I want to make only that category public and the rest may remain “Login to see price”
Please advise.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
I created an account on that platform and there’s no place for me to create a topic, It’s a bit busy and confusing that site.
You can find the button in the sidebar. Here is a screenshot https://gyazo.com/6b20856c6ee255d479a3eac919cf2aa1
Hi I am still waiting to be assisted. Please It’s quite urgent!
Hello,
We have replied on the support forum. Please, continue the conversation there.
Kind Regards
Error in the checkout pages. in the cart page in the button payment colunm i get a message about critical wordpress error in the woocommerce column ….nobody can buy nothing and seems relate to your theme. please let me know a soon as possible..thanks a lot
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
the problem is only in the payment pages…the website is working but when i click on complete order i see the payments option but i can’t see the button or the form for put the card info …is not a wordpress problem but the connection between the theme and the payment…there are no other plugin activated only the core, woocommmerce and the payments i don’t have this problem before..if you think i should renew the support u know that i will do it but i think it’s something between your theme and wooocommmerce payments. i have the log file but i canpt find any tip to solve….plese let me know
Usually, such problems are not caused by our theme. Payments functionality is related to WooCommerce and not to the theme. You need to check if it is related to the theme first. You don’t need to extend your support period.
ok how can check if it is related to the theme? i mean i can use a standard theme but there is not payment pages….let me know thanks
ok i checked with the twenty twenty template and doesn’t work the checkout pages ..same problem i can’t see the button and in the same div i get a critical error on my website….is this helping you?thanks
If it doesn’t work with other themes as well then it is not something caused by the theme. Probably, there is some error in the payment or WooCommerce plugin.
Kind Regards
Hi How to add a marquee? it’s not in the list of elements
Hello,
Make sure that you are running the latest version of the theme. And update the WoodMart core plugin to the latest version via Dashboard -> WoodMart -> Plugins. If it doesn’t help, please, create a topic on our support forum and we will help you https://xtemos.com/forums/forum/woodmart-premium-template/
Kind Regards
Hi there I am having difficulties with the theme, but I cannot seem to login to my support account. My link to set a new password did not come via email, and the password reset link is not coming through to my email. Please can you assist? I have my purchase code.
thank you
Hello,
Thank you for contacting us. Please, send us your purchase code using a contact form on our profile page and we will help you to restore your account. https://themeforest.net/user/xtemos
Kind Regards
Good day, I would like to buy this theme but I enter the video game demo and I cannot play any video, this problem is solved or I would get the same error if I buy and upload that demo to my server, thank you.
Hello,
We have fixed this issue on our demo. Please, check how it works now.
Kind Regards
Thanks, another question: can you add short YouTube videos, respecting that they look vertical… or add a video from a link in vertical format.
Sorry, but you can also work with different videos, what I want is that when they choose another color of the product it shows a different video… I hope you understand me. Well, all my questions would be before buying it, thank you for your attention.
Hello,
Yes, you can use shorts as a video source. As for additional videos for variations, there is no such functionality in our theme, unfortunately.
Kind Regards
is there any option to make product reviews only available for costumers who have purchased that product
Hello,
Regrettably, the option you are looking for is not available in our theme or WooCommerce’s default settings. Enabling it may necessitate additional customization of the code or the installation of an extra plugin, but we do not have instructions for either of these options. Please note that this issue falls outside of the scope of our theme’s support.
Best regards,
Hello! I have a problem with the countdown timer. It shows only zeros on the category page when a subcategory is clicked from the main category page – “https://bg-maistor.com/bania/smesiteli-za-vana”. If loaded from the menu, it works correctly. Apparently the browser doesn’t reload it. Here is the error I’m getting:. Uncaught ReferenceError: dayjs is not defined countDownTimer https://bg-maistor.com/wp-content/themes/woodmart/js/scripts/elements/countDownTimer.min.js?ver=7.3.2:1 jQuery 2 countDownTimer https://bg-maistor.com/wp-content/themes/woodmart/js/scripts/elements/countDownTimer.min.js?ver=7.3.2:1 <anonymous> https://bg-maistor.com/wp-content/themes/woodmart/js/scripts/elements/countDownTimer.min.js?ver=7.3.2:1 jQuery 7 renderCallback https://bg-maistor.com/wp-content/themes/woodmart/js/scripts/wc/ajaxFilters.min.js?ver=7.3.2:1 removeDuplicatedStylesFromHTML https://bg-maistor.com/wp-content/themes/woodmart/js/scripts/global/helpers.min.js?ver=7.3.2:1 jQuery 2
Hello,
Try to enable the following script to be always loaded in Theme Settings -> Performance -> JS https://gyazo.com/442892f7481052f4badcc09d9c6a307d
Kind Regards
Hello! I have applied this option but it doesn’t work for me. Are there other options?
Please, send us your admin access using the contact form on our profile page so we can check this https://themeforest.net/user/xtemos
Hello: Please can you assist me: https://archideal.cz/rezidencni-projekty-interier-na-miru/ the tiles are mixed up even we use the same pictures as in the following web: https://archideal.eu/rezidencne-projekty-interier-na-mieru/ Whats wrong? Thank you
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
A theme could only be this quality, pleasant, practical, professional, wonderful, and tremendous. I don’t know how else to express it. This is truly a work of art designed and programmed with great effort. Some might think I’m exaggerating, but I can clearly say this. It’s the best WordPress theme on Themeforest, even in the world. Thanks to everyone involved. You are amazing Xthemos 
I must add, your support system is also fantastic.
I apologize for any errors due to translation
Hello,
Thank you very much for your feedback. We are happy that you like our theme and support service. You can also leave your review in the “Reviews” section about our theme. It will help us grow and improve our products even more.
Thank you in advance.
Any idea if this error is related to the theme or is it Elementor related?
This is from the Woodmart Brands widget (label field disabled) added to a custom Single Product layout overriding the product pages. Elementor and Woodmart theme are latest versions.
Error message: Trying to access array offset on value of type bool
Start of the call stack:
in woodmart_product_brand called at /wp-content/themes/woodmart/inc/modules/layouts/elementor/single-product/class-brands.php (277)
in XTS\Modules\Layouts\Brands::render called at /wp-content/plugins/elementor/includes/base/controls-stack.php (2265)in Elementor\Controls_Stack::render_by_mode called at /wp-content/plugins/elementor/includes/base/widget-base.php (609)in Elementor\Widget_Base::render_content called at /wp-content/plugins/elementor/includes/base/widget-base.php (750)in Elementor\Widget_Base::print_content called at /wp-content/plugins/elementor/includes/base/element-base.php (464)in Elementor\Element_Base::print_element called at /wp-content/plugins/elementor/includes/base/element-base.php (1375)in Elementor\Element_Base::print_content called at /wp-content/plugins/elementor/includes/base/element-base.php (464)in Elementor\Element_Base::print_element called at /wp-content/plugins/elementor/includes/base/element-base.php (1375)in Elementor\Element_Base::print_content called at /wp-content/plugins/elementor/includes/base/element-base.php (464)in Elementor\Element_Base::print_element called at /wp-content/plugins/elementor/includes/base/element-base.php (1375)in Elementor\Element_Base::print_content called at /wp-content/plugins/elementor/includes/base/element-base.php (464)in Elementor\Element_Base::print_element called at /wp-content/plugins/elementor/includes/base/element-base.php (1375)in Elementor\Element_Base::print_content called at /wp-content/plugins/elementor/includes/base/element-base.php (464)in Elementor\Element_Base::print_element called at /wp-content/plugins/elementor/includes/base/element-base.php (1375)in Elementor\Element_Base::print_content called at /wp-content/plugins/elementor/includes/base/element-base.php (464)in Elementor\Element_Base::print_element called at /wp-content/plugins/elementor/core/base/document.php (1739)in Elementor\Core\Base\Document::print_elements called at /wp-content/plugins/elementor/core/base/document.php (1134)in Elementor\Core\Base\Document::print_elements_with_wrapper called at /wp-content/plugins/elementor/includes/frontend.php (1179)in Elementor\Frontend::get_builder_content called at /wp-content/plugins/elementor/includes/frontend.php (1247)in Elementor\Frontend::get_builder_content_for_display called at /wp-content/themes/woodmart/inc/integrations/elementor/helpers.php (68)Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor
Thank you in advance
Hi,
While clicking on any single product , it redirects to the checkout page instead of the product page. Can you assist me in rectifying this issue?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi Is it possible to have different product custom tabs per product category? I know you can add 3 tabs in theme settings and 2 tabs on each product – however I need to add different product tabs for each product category ? is this possible please?
thank you
or to have more than 2 tabs per product …. this could be a good work around
Hello,
Try to add different tabs to your product categories using Theme Settings presets. Read more information in our documentation here https://xtemos.com/docs-topic/theme-settings-presets/
Kind Regards
