139 comments found.
My client is using Bard theme on their site. The theme has not been updated since 2021. It is reported that the Slider Revolution version 6.5.9 that comes bundled with the theme has security vulnerabilities. Version 6.6 was introdcued a month ago. Will you be updating the Bard theme to offer at least updated versions of plugins that are bundled with the theme?
Hello,
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out.
You should know that in case you need latest version of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, is Bard working with Wordpress 6.3.2 ? Thanks
Hello,
The theme should work correctly with the latest version of WordPress.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The latest version changelog (2021) suggests that this theme is not WP 6.x compatible. Is this still the case? Will the theme work on PHP 8 as well? We are interested in purchasing it, but want to avoid a dead theme.
Hello,
Thank you for taking interest!
The theme should work correctly on with the latest version of WordPress and the compatibility with PHP 8.0 was added in the latest update.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi mikado
Last update in november 2021, and actuel theme have problem with jquery !! when can we hope to have an update please !!?
Hi there,
The theme will be updated as soon as possible and if you are using the latest version of the theme you should not have any issues still.
If you still encounter issues please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello Mikado team, we’re experiencing a critical error on our website after installing the theme and required plugins. It seems that the Bard Core plugin has failed to load due to an undefined constant in php files.
I apologize for reaching out here, but I haven’t received confirmation that my support ticket (#217835) has been received yet. Can you please assist us as soon as possible? Thank you.
Hi there,
Thanks for writing in! We do see that your request has been responded so please continue the conversation with our support team if you still need assistance.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I got 500 error when importing demo, i checked log, it said the revolution slider is timeout, can you double check your resources ?
Hi there,
Thanks for writing in! We are currently experiencing certain issues with our servers. As a result of this, the access to a number of live demos is temporarily restricted, and some theme functionalities like the demo import will not be available for a short period of time. This also impacted the Qode Essential Addons plugin. We are currently working with our hosting service on resolving the issue as soon as possible.
We thank you for your patience and understanding.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The theme is still not working, can I request a refund?
Hi there,
As you may have noticed, in past several days we’ve been experiencing issues with our servers. This resulted in the restricted access to certain theme live demos, and issues with some functionalities like the demo import.
We’d like to inform you that the matter has been resolved and we are in the process of implementing the solution as we speak.
Due to a fairly large number of our themes, the process of applying the fix is taking a bit of time. However, this is our top priority and all the functionalities of all our themes will be fully restored very soon.
You can try the demo import now and feel free to submit a ticket to our help center, and our agents will be happy to answer any question or assist you in resolving any theme-related issue that might occur. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Tried many times and still get the error: Status Code: 500 Internal Server Error
Hi there,
Please we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you with this.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’ve submitted some tickets but got no response
Hi there,
We do see that your request was responded so please continue the conversation with our support team if you need any further assistance.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi – I’m very interested in this theme. Is WP-Bakery and slider revolution within the theme? And is it 100% compatible to tickera and the tickera plugins?
Hi there,
Thanks for taking an interest! You should know that we have added compatibility with Tickera – WordPress Event Ticketing plugin and when it comes to Revolution Slider and WPBakery they do come as bundled plugins within th theme.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Does this theme support wordpress 6.x?
Hi there,
Thanks for writing in!
The theme will work well on the latest WP version and the compatibility will be added to the change log once the theme is updated.
Thanks for understanding and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, is this theme compatible with Wordpress 6.1?
Hello,
Thank you for reaching us!
The compatibility with block-based widgets (added in WordPress 5.8) was included in the latest theme update so you can use the theme on latest version of WordPress.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, I have a question. It says that your theme works with the WPML plugin But as far as I know WPML. incompatible with Tickera plugin?
Hello,
Thank you for reaching us!
The theme is compatible with WPML and when it comes to using our themes with WPML we recommend checking this article here.
Since Tickera is a 3rd party plugin, we cannot guarantee it’s compatibility with WPML.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The Preview don’t work. Can you take a look, I’m interested in the theme.
Hello,
Thank you for reaching us!
We couldn’t reproduce this behavior in our browser. Please try accessing id directly through this link https://bard.qodeinteractive.com/landing/
Feel free to reach us if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, Is the theme compatible with wordpress 6.0? Can you provide me with the latest version of WPBakery Page Builder 6.9.0?
Thanks!
Hi there,
Thanks for writing in! The theme is compatible with WP 5.8 and since there have not been any significant changes from WP 5.8 to WP 6.0 you can update your WordPress version without any issue.
Please contact us through this email, and include your purchase code in the email, and we will send you the new version of plugin to install it manually.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I am trying to use the Bard Shows, but I’ve noticed that the category archive is not working correctly, since when you click on a category you see all shows and not only the ones related to that category, even tough the link refers to the category. This can be seen also here: https://bard.qodeinteractive.com/shows-category/tragedy/ I have tried to add tags to the show and I have the same problem.
Could you let me know if there is a solution?
Thank you very much for you attention!
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you and check everything.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Unfortunately I can’t, since my support period expired two weeks ago.
Hi there,
Then please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you very much for the support!
Hi there,
You’re welcome!
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is there html version of this?
Hi there,
Thanks for taking an interest! Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.
Do let us know if you have any additional questions anytime.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, Its enable frontend mode in WP Bakery? Because I need this version to layout the pages…
Hi there,
Thanks for writing in! You can enable the frontend editor by following the procedure from our article here.
If you need any further assistance you are more than welcome to submit a ticket on our help center where our team will be happy to help you.
Thanks,
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ok thansk. How do I enable the footer to be seen at the bottom of the pages?
Hi there,
Please since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, is your theme compatible with the latest version of WordPress 5.9.1. Looking forward to reading from you. Thank you
Hi there,
Please note that we didn’t include compatibility for WordPress 5.9 yet and we are working hard on adding it and hope the update will be available soon. However, since the theme is compatible with WordPress version 5.8 it should be also working fine with 5.9. Thank you for your patience and understanding.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, my company purchased Bard theme with WPBakery Page Builder Plugin for WordPress included, but the plugin doesn’t update (it’s stuck at version 5.6). Shouldn’t the author of the theme provide the latest version of this bundled plugin? When will be released the update for WPBakery? Thanks
Hi there,
The WP Bakery plugin came as bundled within the theme, and we, as theme authors, have purchased an extended license for it. When a plugin is updated, we will include the latest version of the bundled plugin with the next theme update. So you can easily update the bundled plugin when you next update your theme.
You can read more about this here: Bundled Plugins
Please contact us through this email, and include your purchase code in the email, and we will send you the new version of the plugin to install it manually or you can submit a ticket at our Help Centre, and our agents will send you the latest version.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
DISREGARD I guess I didn’t wait long enough for the system to update. Side question though…why does the event list on my site list events that have already past? I’m sorting by date. What is the logic behind what displays on the site…current month?
I’m trying to get support on this theme & just paid to extend my support but I’m getting a message of “Support for “Bard – A Theatre and Performing Arts Theme” item has expired.” when trying to submit a help ticket to your system.
Hi there,
Sometimes it takes a bit longer for support extension to be processed. Please try to submit request now. You can also contact our support team via this email, just include your purchase code in the email, and our support agents will gladly help you with any theme related question.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, is your theme compatible with php 8?
Best regards!
Hi there,
Thank you for reaching us!
Compatibility with php 8 is not yet added, however it should be added in the future updates. We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out.
You can see our recommendations regarding server resources in this article Recommended PHP Versions And Resources And How To Set Them.
If you have any additional questions please let us know.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, is your theme compatible with the latest version of WordPress 5.8.1. Looking forward to reading from you. Thank you
Hello there,
Thank you for reaching us!
We haven’t tested our theme with WP 5.8 yet. Our dev team is working hard at the moment on updating all our themes. We don’t have any ETA when this update will come out, however, you can try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
If you have any additional questions please let us know.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
