4647 comments found.
Can I have my product thumbnail as a variant picker instead of color?
Hi friend,
Do you want to set Variant image for color swatch? If so, you can follow this instruction to set up it: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/product-variant#03-variant-images
Hello, I would like to know how to fix the newsletter block issue on every page when it is opened with mobile device? Because when I scroll it down or up the newsletter background image does not move and it stays still, but it should be moving up or down. I hope you will understand what I mean. Please check my website: https://dodreamss.eu/
On the desktop version everything is ok, but when I use Iphone, the background image does not move.
Thank you
Hi friend,
To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Hi,
Quick question. Can you tell me if there is a place for me to change the default product image placeholder? I want to make this a specific image we have for awaiting an image.
Hi friend,
We don’t have setting to replace it, but we can help you change in the code.
Please help us to submit a new ticket at this link: https://halosoft.ticksy.com/ we will check and get back to you soon.
Hi. just to know for future buy. is it possible to have in the account information fields about VAT, company name and so… ‘cose in italy we need them to sell in BtoB.
Thanks in advance P.
Hi Friend,
Could you please send us an example mockup for this?
So you want to add more fields for account page? https://new-ella-demo.myshopify.com/account/register?
Hi Friend,
We have an update for your request.
Shopify allows the collection of additional information from customers when they create an account through the customer registration form.
You can find more information at this link for your reference: https://shopify.dev/docs/themes/customer-engagement/additional-customer-information
So, it is possible to fulfill your request. However, to add more fields to the Ella theme, it would be helpful if you could share the exact fields you need. This way, we can check and provide you with precise information.
Here you can see our sample we have just finished on our demo with VAT and Company Name:
https://app.screencast.com/mRO5FcgtPOYzo https://app.screencast.com/GKDvn87zF0MAsBest regards, HaloThemes
Hi The Product Information , the Custom Tab is not showing the correct display both for JSON and Rich Text in metadata.
For example, for in the metadata field when I select RICH TEXT (as i need to bold some headings etc) and do the rest of the configurations, the display looks like below rather than a proper display
{type del Producto:”,bold Favorecedor:”,bold”:” El conjunto tiene un ajuste bien confeccionado y favorecedor que complementa varios tipos de cuerpo. Tanto la parte superior como el pantalón cuentan con bandas elásticas para ajustarse cómodamente al cuerpo.”}]},{type a las Arrugas:”,bold”:” Son resistentes a las arrugas, manteniendo un aspecto pulido a lo largo del día. No es necesario plancharlas.”}]},{type”:”
Same issue with JSON… When I follow the instructions as in the documentation and do the configurations, the final display is like below rather than a proper key, value table format.
{Width cm”,Height cm”,Depth cm”,Max. Load/Shelf kg”,Article Number“}
Hi friend,
Metafield currently only supports a few formats such as Sigle line text or Multiple lines text, so when you use JSON and Rich Text formats, it will not display as you want.
We will need to add some codes if you want to use JSON and Rich Text formats. In this case, Please renew your support and submit a ticket https://halosoft.ticksy.com/ to receive our support.
Thank you so much.
Thanks so so much!! You guys are wonderful. All my 3 comments replied in just few days!!
Hi Support, one question please…I am using my ella theme on shopify…However, I can not change the FONT SIZE when I write the PRODUCT DESCRIPTION..The font is small and inconvenient for my customers…How can I increase the FONT SIZE there please?
Hi friend,
With Short description: we have a setting for this part. You go to Product page -> Product information -> Short description -> change font size here: https://prnt.sc/CvpxJC76QseX
With the Description tab: we don’t have a separate setting to change size for text of the Description tab. But we have a setting to change the body size of the website, when you change this option, it will change the font size for text of the description tab.
You go to Theme settings -> Typography -> Body font settings -> change font size here: https://prnt.sc/9a_X95a6z_4b
If you want to change font size for the Description tab specifically, we will help you change in the code. Please renew your support and submit a ticket https://halosoft.ticksy.com/ to receive our support in this case.
Thanks so so much!! You guys are wonderful. All my 3 comments replied in just few days!!
Hi, I have a poster shop on woo commerce and want to move to shopify. What can you recommend about your theme that would make it good for the poster niche? and also i have alot of categories what features again or something about the theme that can show off lots of categories and posters in there best light? thank you!
Hi friend,
01. Ella doesn’t have Poster skins yet, but don’t worry, Ella has many skins/layouts suitable for your business. We have recommended some layouts below:
Home 20 – https://nlk895vmfk5v5fom-6444351539.shopifypreview.com
Home 16 – https://z37d5m1oqrp690e2-8133050458.shopifypreview.com
( Note: The 2 links above are the preview link so they will expire after 2 days, so please go to this link: https://new-ella-demo.myshopify.com/?fts=0 -> choose the home page you want: https://prnt.sc/hpTz2tt9GLwN )
In addition, you can also refer to many other skins/layouts of Ella at this link: http://preview.themeforest.net/item/ella-multipurpose-shopify-theme-os-20/full_screen_preview/9691007
https://prnt.sc/p5aGTp__49wWMore information: you can also consider some layouts of the Halo theme, we have 2 layouts that are suitable for you:
Home 11: https://hkfu70vkau7okiwk-30098849928.shopifypreview.com
Home 12: https://hkfu70vkau7okiwk-30098849928.shopifypreview.com
02. Regarding Categories, we have this demo for your reference: https://o6ik6v590uor437a-8133050458.shopifypreview.com
https://prnt.sc/dDk-bfiPM26y https://prnt.sc/J3su_K-pLEBdYou can add it to any Ella layout you want.
03. Could you please provide us with your website to conveniently check and advise you? Please help us submit a ticket at this link https://halosoft.ticksy.com and select Presale category, we are willing to support you.
I have one other question here please
When I click the Customise theme option, the window that comes up shows two drop down menus..I am confused that there are three options like Dafault, cOLolmbia, International in one drop downmenu and other is where I select the templates, pages etc…
The question is what does these 3 Default, Colombia, International mean? So, If i select Colombia and do a modification on the Homepage, is the change not propagated to International and Dafault? Can you explain how to deal this easily and how the changes are related to these 3 options? Who created these 3 options and how to edit them …say if i want to remove Colombia and International, where can i do it ? What is the overall purpose of halotheme with this option ?
Hi friend,
We would like to explain the details about your requests below:
01. The question is what does these 3 Default, Colombia, International mean? What is the overall purpose of halotheme with this option ?
—> Default, Colombia, International is the Context option. Contexts help you adapt your online store experience for different customers.
02. If i select Colombia and do a modification on the Homepage, is the change not propagated to International and Dafault?
—> If you choose Colombia and do a modification, it will not affect to other markets.
03. Can you explain how to deal this easily and how the changes are related to these 3 options?
—> The Default context is used to create a default layout and content that other contexts can inherit or override. Changes made to the Default context apply to all contexts unless they’re overridden.
All of your markets are displayed in the Context drop-down menu. You can select a market to make changes that apply only to that specific context.
You can learn more at this link: https://help.shopify.com/en/manual/online-store/themes/customizing-themes/store-contextualization
04. Who created these 3 options and how to edit them …say if i want to remove Colombia and International, where can i do it ?
—> This is created by Shopify. If you want to remove any markets, you go to Admin -> Settings -> Markets -> choose the market you want to remove -> Remove market.
https://prnt.sc/K4i0yxaHN0fc
Thanks so so much!! You guys are wonderful. All my 3 comments replied in just few days!!
I have a question here please:
I have enabled the Quick View and Add to Wishlist on the products. I can see the icons of both these funcionalities. However, when I click quick view, nothing happens. I doubled checked all the configurations and settings but I dont see anything that is deactivated. Why is the quick view functionality not working?. The Add to wishlist is working Ok.Many thanks. looking forward to your help.
Hi friend,
Regarding this request, we would like to log in to your site to check, so please help us to submit a ticket at this link: https://halosoft.ticksy.com/
We see that your support time has ended, you can choose the category Report bug, and we will check it for you.
If this is the theme bug, we will help you fix it and you don’t need to renew support time.
If this is not the theme bug, you need to renew the support time to get our support.
Hi, where do we enter our license key for the Ella theme to activate it?
Hi friend,
You don’t need to enter license theme on your store to active. You only need to provide the license to verify that you are using 1 license for a single store, and when you submit a ticket to request support, we also need you to provide the license theme.
Report a bug on the demo site.
I downloaded a new theme.
Among the downloaded demo files, an error occurs due to a bug in the settings-data-16 file source of ‘Homepage Home 16 Games’.
I tested another demo ‘Home 08 – Large Catalogs’ and it did not produce any errors.
Hi Friend,
You can see the explanation at this link and we have a video to guide you: https://halosoft.gitbook.io/ella-documentation/installation/update-theme/update-from-ella-6.0-to-a-higher-version
It is not a bug with our theme demo data. You see this issue because there are different code structure in 2 theme sources.
Some errors can appear when copying the code from Ella old version to paste into the newest version 6.5.0 because of header and footer in section groups. In the past, header and footer are included in index.json file but now it is not and we also made change in the settings of theme settings in this file: settings_data.json so copying from the old version can appear errors. Don’t worry we offer free support for this if you cannot handle.
Free support is not available due to license expiration.
Hi Friend,
We have replied to your ticket. Please help us check and get back to our support team. Thank you so much
Hello
I have uploaded a new version of the theme.
An error occurs while entering the demo source.
Invalid type value for block ‘e4f6c7f2-15ef-4a47-be24-701d310be8ed’. Types must be defined in the schema. Invalid type value for block ‘edb8ffdc-12f8-434c-90e0-c4598c7fc23d’. Types must be defined in the schema. Invalid type value for block ‘5d4c3d0d-fa80-41f6-8b87-c27c6e03d6aa’. Types must be defined in the schema. ‘subtext’ setting is invalid. All top level nodes must be ‘
’, ‘
- ’, ‘
- ’ or ‘
’-’’ tags. The ‘
’ tag must have ‘style=” The line-height: 26px”’ attribute cannot be used, and the ‘style=”text-decoration: underline”’ attribute cannot be used on the ‘’ tag.
Hi friend,
To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Please provide correct demo DATA.
Why do you need support? It’s just that your source code is wrong, right?
Hi Friend,
You can see the explanation at this link and we have a video to guide you: https://halosoft.gitbook.io/ella-documentation/installation/update-theme/update-from-ella-6.0-to-a-higher-version
It is not a bug with our theme demo data. You see this issue because there are different code structure in 2 theme sources.
Some errors can appear when copying the code from Ella old version to paste into the newest version 6.5.0 because of header and footer in section groups. In the past, header and footer are included in index.json file but now it is not and we also made change in the settings of theme settings in this file: settings_data.json so copying from the old version can appear errors. Don’t worry we offer free support for this if you cannot handle.
Please provide a link to instructions on how to install the Hello demo site.
No image needed.
Hi friend,
You can refer to this link: https://halosoft.gitbook.io/ella-documentation/installation/install-theme#step-2-upload-settings-data-for-home-page
If you have any questions about our theme, please help us to submit a ticket via this link: https://halosoft.ticksy.com
Hi Ella theme support: Thank you for the superb theme and for the nice support. I am having one issue. In the product information I dont see any option to reduce/increase the image size. That is, when a customer opens an image on my website, he/she sees all the information like price, SKU, Vendor, buy now and the thumbnails and the main image. However, this main image (image that is displayed when we click the thumbnail) is big in size and as such the customer has to drag up and down to see the complete image. This is something we dont want..So, where can i modify the image ratio so that it is a bit smaller and the user does not have to go forward between clicking the thumbnail and then dragging the screen up and down to see the main image.
Many thanks
Hello friend,
Thank you so much for your feedback about our theme.
We just sent you an email to support you in this case, please help us check it now
Hi Support!! You guys are wonderful. Thanks so much for this unprecedented support. Recieved the solution in less than a day!! Highly appreciate!
Hello
How many landing pages like “https://new-ella-demo.myshopify.com/pages/landing-2” can I create?
Hi friend,
You can create more landing pages as you want, it doesn’t have limits.
If you have any questions about our themes, please submit a ticket at this link: https://halosoft.ticksy.com/, we are willing to support you.
We would like to use an external font globally, but Shopify does not overwrite the fonts in certain places, for example titles or buttons or banners… please help. Problem is that our support is expired. How we can contact you?
Hi Friend
We have a category to report bug where you can create a ticket if you believe they are our theme bugs, the team will help you check and verify with you. We have policy for supporting our customers if they have an expired support. You can read more here: https://halothemes.net/pages/support-policy
So please help us to submit a ticket and our team can check for you
Hi, I saw in your product filtering demo that when I use a color as a filter, it shows me the main product but not the given color variant. This means that I want e.g. green, it shows me products that also have a green variant – but it does not convert the variant, the red variant remains on the product display. Is this a bug or intentional?
Dear Friend,
This is not a theme bug. Our product filter function on our theme is using from Shopify default filter function. The logic is OR not AND
Hi, sorry but it looks like a bug. I looked at a few other templates that had it handled well. When I choose white in the filters, I want white products (variants) to be displayed. I don’t want black and the others.. It is enough that the white color is active in the selection of variants on the products
Hi Friend.
We have tested it and there is no different. You can see this demo: https://new-ella-demo.myshopify.com/collections/new-in
If you choose a color, it shows the activated color variants. We think you see it with product images not in that color because we don’t have the corresponding product images to assign for the colors on our demo store. We will make more product images to show it better for our customer’s test
But no difference between our theme and other themes as this theme is using the Shopify default filter function.
We only code to have an extra function “filter by tags” to serve for other demands.
If you want us to help you set up our demo again, we can set up for you to test on another demo tomorrow
Hi, I tried the demo again and when I click on the blue it looks for products that have the blue variant but doesn’t show it as active among the products. The size is the same. For our clothing store, it is necessary that when a person clicks on the blue color, the filter will show him blue variants, not red, black, etc.. Is it possible to improve the filter?
Hello. Any ideas on how i can reduce the spacing between products on collections “Grid Gap” ? It can be done in the product block but not in any other sections.
Hi friend,
To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Hi friend,
If you have any about our theme, please open ticket here: https://halosoft.ticksy.com/, we will check and get back to you soon.
Does anyone know how to get the slideshow image animation working on the home page, as shown in demo 15 (https://new-ella-demo.myshopify.com/?fts=0)? It looks like the image is bouncing around. Thanks!
Hi Friend,
Are you using our newest theme version 6.5.3 for your store?
We have released an update version for animation, you can watch this youtube: https://youtu.be/eh2ojcmfH6U
Hi, that’s perfect, thank you very much! The video on YouTube was super useful too. I was trying to use them in the slideshow section which it seems is not implemented yet. Maybe it will in a future update. Anyway, much appreciated!
You are welcome, thank you so much
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